Ratings based on 929 Verified Reviews

3.9 out of 5
82% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Palau

Bath Tub was dirty and edges were cracked

Posted 27-Jun-2017
Pros: The bed was very comfy.
Cons: dont put guest in a room near a party that is outside. clean and repair your bathrooms in the tasi club. what happened to the breakfast?
Bath tub was dirty and the edges were cracked and chipped. We stayed at the same tasi club and had breakfast that was downstairs from the room before, but now we got up in the morning and there was no set up. Plus, outside our balcony was a weeding, they were so loud that it was very disturbing. Not going to stay at hilton anymore.
3 out of 5
Recommended
for Everyone
by A verified traveller from Guam

Great for families!

Posted 01-Jun-2017
When we checked in they did not inform me that they changed my reservations. I booked a room that had ocean view with a king bed, but when I checked in and went to the room it was two twin beds. I called the front desk and they told me they had to check if any rooms with King beds were available. When I went to the front desk the first female staff I approached was very rude and seemed like she did not want to help. However, a Japanese female working the front desk took over and helped us. She explained and apologized for the mix up and gave us two options. We could push the two beds together or we could get an upgraded room that had partial ocean view with the king bed at no charge. We took the second option. I appreciate that she was there to assist us and we weren't left dissatisfied with a room we did not book. Expedia and the hotel should create a better and more reliable communication system to prevent mix ups like this, especially when lots of the times hotels may not even fix the mistakes. After this mix up everything else was good. Although there was no room service available or baggage handlers to take our stuff from one room to the next, the stay was pretty comfortable. They have many pricey options for restaurants available in the hotel. The pools are enjoyable for families with young and older kids. The hotel is right by the beach. And although our room was supposedly upgraded it looked a bit worn, but it was clean.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel; friendly staff; restaurants; tennis

Posted 25-May-2017
Pros: Tennis courts; gym; and cafe
Cons: NA
Location: The location was nearby most work-related activities i.e. on-site conference meetings
The hotel has ample parking space; on- site restaurants and shops; and best of all for me are the tennis courts and gym.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel right next to the beach it was so beaut

Posted 30-Apr-2017
I had a wonderful experience there! The service was good! The location was convenient!
2 out of 5
Recommended
for Everyone
by A verified traveller

Hotel rooms are aged and need a facelift.

Posted 22-Apr-2017
Hotel rooms are aged and need upgrades bathrooms are old carpets are dirty beds are great.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel right on the beach!

Posted 10-Apr-2017
My kids loved the pool and the slide. The staff were really nice and personable. The rooms seemed a little out dated but comfortable. The restaurants and shopping are nice.
4 out of 5
by A verified traveller

Posted 28-Mar-2017 on Hotels
Wifi is not included which is unacceptable for this price. But the mattress was very comfortable.
3 out of 5
by A verified traveller from CA

Nice Hotel but charge wifi in the room

Posted 17-Feb-2017
Pros: Clean and beach access
Cons: WIFI on every room must be free.
Location: okay
Overall nice stay but unhappy that you charge Wifi in the room. The room cost is already expensive enough. Wifi cost be disclosed up front before booking. Wifi must be free. i will be coming back on your hotel.
5 out of 5
by Toby

This traveller left a rating score only Posted 13-Feb-2017 on Hotels
5 out of 5
by Minkyung

Best trip

Posted 11-Feb-2017 on Hotels
Best of the best, staff very cordial, sea amazing... view like a dream