Ratings based on 888 Verified Reviews

3.9 out of 5
82% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from CA

Nice Hotel but charge wifi in the room

Posted 17-Feb-2017
Pros: Clean and beach access
Cons: WIFI on every room must be free.
Location: okay
Overall nice stay but unhappy that you charge Wifi in the room. The room cost is already expensive enough. Wifi cost be disclosed up front before booking. Wifi must be free. i will be coming back on your hotel.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 23-Dec-2016 on Hotels
3out of 5
by A verified traveller

How I wish things were better.

Posted 29-Nov-2016 on Hotels
I have to agree with some of the other reviews that despite bearing the name, this property does need a little more attention to details. The front desk staff at the time of check in were professional, pleasant, and efficient. The lobby was decorated for the holiday season. Although I stayed only for one night, I would imagine I would discover more than what I outlined below. Information for the prior guest's arrival was left on the table, and the television was left on at a high volume having me think that someone was already occupying the room before I entered (was it set to do this when the key card was swiped?). One blaring issue that I had was the cleanliness of the shower. On the surface, it appeared clean. It was clear to me that whoever was cleaning was doing so standing outside the shower. If the staff were to step in, they would be able to see all the mold/mildew that is unseen from the vantage point of standing outside. The coffee pot did not automatically shut off once it boiled creating a bit of a mess. This was all in the Premier Tower for the property which I believe was the latest renovation. I will likely opt for another hotel if the opportunity presents itself. Gone are the glory days of this Hilton property unless they rediscover it.
5out of 5
Recommended
for Everyone
by A verified traveller from PH

Airline changed our flights but hotel very helpful

Posted 12-Nov-2016
Pros: Location, quiet area, look on a map it is on the bay away from the 'centre', but frequent shuttle service, hospitality and food very good.
Cons: Tough question that one ;o)
Location: Look on a map, malls, 10 minutes from airport, hire a car to go around the island (it is small) so plenty of water activities, even a submarine ride.
The airline changed our flights, but although the hotel was fully booked, they changed our dates without penalty, and upgraded our room. Overall service was very good, good buffet breakfast and meals.The management also permitted me to park the hire car in a reserved area due to being disabled.
2out of 5
Recommended
for Everyone
by A verified traveller

Best of the worst no choice in GUAM

Posted 22-Oct-2016
Hotel needs major renovation rooms are ok but aged. Staff is pleasent would stay there again. Bathrooms need complete renovation. Other areas such as Roy's need complete make over.
4out of 5
Recommended
for Everyone
by A verified traveller from Japan

Posted 02-Oct-2016
I made two reservations the best one with better price and service was the one made thorough Expedia. The one I made via the hotel honors club was not as good price or room than Expedia. Expedia is the way to go!
5out of 5
Recommended
for Everyone
by A verified traveller from N. N., VA

Staff always ready to help.

Posted 12-Sep-2016
Nice hotel with good restaurants and convenience store. Room was comfortable with good space. The only thing I had a problem with was the condition of bathroom in my room. The tile grout was stained/moldy and so was the caulking around sink and bathtub. Definitely need to update the bathrooms.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 08-Jul-2016 on Hotels
5out of 5
Recommended
for Everyone
by A verified traveller from tumon, guam

My Favorite Hotel Here

Posted 07-Jul-2016
I always loved Hilton Resort, Guam. They've got it all: excellent, friendly staff; fully equipped rooms with beautiful views; awesome pool, jacuzzi and slide plus beachside snorkeling; 24 hour gym; a very doable price for a very ritzy hotel. I hope this review isn't TOO good as to where I won't be able to book a room now! The only areas of improvement I would suggest would be 1. A more thorough cleaning of the bathtubs by housekeeping. 2. A wider and more tempting selection of dishes at the breakfast buffet at both the Islander Terrace Restaurant and at the Tasi Club Lounge... I know it's unhealthy, but for the price they're asking, they should offer bacon, French toast and an omelette station. 3. Bring back room service!!! All in all, I am very happy with this hotel. Both my last two recent stays were greeted with free room upgrades. Thank you, Hilton. You will be seeing us again soon!
3out of 5
by A verified traveller from Tamuning, GU

Nice to visit, not sure about a stay

Posted 30-Jun-2016
As a local, we use the local resort hotels often. And Hilton Guam is one of our favorites. The buffet is one of best on island. Pools are nice. Hotel is right on Tumon Bay with marine park snorkeling that is amazing. Roy's restaurant is profoundly good. Our room was beautiful, expansive and well-appointed with modern fixtures, etc. But with recent stay, we learned that in-room dining service has been discontinued since beginning of year. We also had an issue with tv sound that took a day to fix.