Outdoor pool, pool loungers

Reviews of Bayview Hotel Guam

3 out of 5
Bayview Hotel Guam
1475 Pale San Vitores Road, Tamuning

Reviews

6.8
Rating 10 - Excellent. 147 out of 1002 reviews" "
Rating 8 - Good. 377 out of 1002 reviews" "
Rating 6 - Okay. 266 out of 1002 reviews" "
Rating 4 - Poor. 126 out of 1002 reviews" "
Rating 2 - Terrible. 86 out of 1002 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Masa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff are very nice and friendly, and room is good enough, seems to be renovated recently. Problem is, room key at the door is broken every day, need to go to reception every time…
Stayed 4 nights in Mar 2024
Response from Mary Rose on 28 Mar 2024
Dear Masa,Thank you for taking time to share your hotel experience. We are glad to know that our staff and room conditions met your expectations.We have an active effort to correct your concerns on the door locks and we can't wait to host your future stays.Yours,

10/10 Excellent

Chelsea

Stayed 1 night in Mar 2024
Response from Mary Rose on 18 Mar 2024
Dear Chelsea,Thank you for the fantastic rating! We are happy to know that we have met your expectations.Have a wonderful day!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was hoping that the pool was open late.
Stayed 1 night in Feb 2024
Response from Mary Rose on 19 Feb 2024
Dear Jennifer,Thank you the fantastic rating! We are glad to know that we were able to meet your expectations.We can't wait to have you back.Have a wonderful day!

8/10 Good

Kayce

Liked: Cleanliness, staff & service, amenities
Clean and spacious.
Stayed 1 night in Feb 2024
Response from Mary Rose on 7 Feb 2024
Dear Kayce,Thank you for taking the time to share your feedback. We are glad to know that we were able to meet your expectations.Have a wonderful day!

10/10 Excellent

Jaynor

Liked: Staff & service
Response from Mary Rose on 6 Feb 2024
Dear Jaynor,Thank you for the fantastic rating! We care about the satisfaction of our guests.Have a lovely day!

8/10 Good

Australiz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Mary Rose on 5 Feb 2024
Dear Australiz,Thank you for the good rating.Have a fantastic day!

10/10 Excellent

Janet

Stayed 1 night in Dec 2023
Response from Mary Rose on 5 Feb 2024
Dear Janet,Thank you for your high rating. We are happy to know that we have met your expectations.We look forward to hosting your future stays.Have a great day!

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 1 night in Dec 2023
Response from Mary Rose on 30 Jan 2024
Dear Dean,Thank you for the positive feedback from you. We are happy to hear that we've met your expectations. Have a fantastic day!

6/10 Okay

Christian

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Desk Service is a great and welcoming but there needs proper cleaning prior and during the stay. The floors were dusty and the room wad not serviced when needed to be.
Stayed 2 nights in Jan 2024
Response from Mary Rose on 30 Jan 2024
Dear Christian,Thank you for taking time to share your feedback with us. We have shared with the Housekeeping team the cleanliness concerns you have brought to our attention so this can be properly addressed and corrected moving forward. We hope to be given another chance to host your future stay so you can see the redoubled efforts to better our service and facilities.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mary on 30 Jan 2024
Dear Jessica,Thank you for the fantastic rating!Have a great day!

10/10 Excellent

Kamyl

Stayed 1 night in Dec 2023
Response from Mary Rose on 30 Jan 2024
Dear Kamyl,Thank you for the high score you gave us.Have a wonderful day!

10/10 Excellent

Tonja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice get away
Always friendly staff, clean, updated rooms, quiet with wonderful out door balcony lounge and pool.
Stayed 2 nights in Dec 2023
Response from Mary Rose on 30 Jan 2024
Dear Tonja,Thank you for your positive feedback.We hope to have you back soon.Have a fantastic day!

6/10 Okay

Marivic

Disliked: Staff & service, amenities, property conditions & facilities
Newly renovated hotel. However during my stay, the elevators were not working as well as the blinds in my room. But perhaps the frustrating part of this stay is that it always takes forever to check in!! I’ve stayed here many times already and I always have the same issue checking in - too long!!
Response from Mary Rose on 12 Feb 2024
Dear Marivic,Thank you for your valued feedback. We are sorry to hear about your unpleasant hotel experience. Your concerns have been shared with the appropriate department so they can be addressed and corrected. We hope to given another chance to host your stay so you can see the efforts taken to better our service and facilities.Have a wonderful day!

6/10 Okay

Barbara, Shelbyville

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevator made tremendous noises. Staff were always kind and helpful. Bar and pool are nice. Building is old. It's apparent they are trying to make it look better. Would stay again, close to lots of stff.
Stayed 4 nights in Dec 2023
Response from Mary Rose on 30 Jan 2024
Dear Barbara,Thank you for taking time to share your feedback. Your concern about the elevator noise has been shared with our engineering team so this can be properly addressed.Have a great day!

8/10 Good

Takuro, Pohnpei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good.
Stayed 1 night in Nov 2023

6/10 Okay

Marivic

Liked: Property conditions & facilities
Disliked: Amenities
Front desk staff slow to check guest(s) in. During one stay, one of the two elevators were down and it took forever to get to the room and back. Updated rooms but bare minimum amenities in the room. I found hair in the bathroom floor and in the shower (not mine).
Stayed 1 night in Sep 2023

8/10 Good

Jeffrey

A adorable stay with some slight deficiencies.
Hotel room was very clean. The bathroom had large towel and hand towels. The blinds are nice but don’t stop light from coming into the room due to having two blinds rather than one large blind. The walls/door that join the rooms are thin so you can hear your neighbor talking on the phone if they are loud. The hotel is close to the beach and amenities.
Stayed 4 nights in Oct 2023

8/10 Good

Victoria, Dededo

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The check-in process was quick & easy. Staff are friendly & accommodating. The only issues was a very noisy, rude neighbor which they had removed from the hotel and the room had not been dusted in a while. You could see the build up all around the edges of the room, on the lamp, shelves, well everywhere. Overall, for an overnight stay it was pretty pleasant.
Stayed 1 night in Oct 2023

6/10 Okay

Gloriette

Travelled with partner
The only thing i liked was the lights in the garage that indicate wether the space was avail. or not haha their rooms are nice.
Stayed 3 nights in Jul 2023

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and hotel! Only downside was the black out drapes wasnt installed correctly, so the sun was stilĺ shining in. Also the stand up shower was slippery, so be careful. There is no shower curtain so the water was going next to the toilet. It's ok. I loved the room and would stay here again. Also I miss Delmonico restaurant. I didn’t get a chance to check out the pool and bar, which looked awesome for cocktail hour. Staff was friendly.
Stayed 1 night in Sep 2023
Response from Mary Rose on 2 Oct 2023
Dear Amber,Thank you for taking time to share your hotel experience with us. Your feedback is valuable and will be shared with the appropriate team to ensure your concerns are properly addressed and corrected moving forward.We can't wait to have you back so you'll see the redoubled efforts to better our facilities and services.Yours,

10/10 Excellent

Dion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly & location was convenient
Stayed 1 night in Aug 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay..my only issue was..housekeeping was not on daily basis...although i leave the "maKe up room" card..the wind blows it to the ground..but out of 4 days of stay..room was cleaned only once...
Stayed 4 nights in Aug 2023

8/10 Good

Janelle

Stayed 1 night in Sep 2023

8/10 Good

TERRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff and friendly, clean and newly renovated rooms. Close and walking distance to restaurants and shopping. Nice view of down Tumon.
Stayed 2 nights in Aug 2023

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect!!!!!
Stayed 3 nights in Jul 2023

6/10 Okay

Halana

Stayed 2 nights in Jul 2023

6/10 Okay

Sherileen

Liked: Cleanliness, property conditions & facilities
The area was nice and clean. At night, you can hear cars passing by. During the day, I heard construction going on which was somewhat bothersome. I was also confused about the checkout time. When I extended my checkout time, I thought I was told it was 6 p.m. but around 5 p.m. when I returned to my hotel room, it was clean and I couldn't find my other bags. It was a good thing I saw the room attendant with my bags and that was how I was able to retrieve them.
Stayed 1 night in Jun 2023
Response from Mary Rose on 1 Jul 2023
Dear Sherileen,Thank you for sharing with us your hotel experience. An action plan has been set in place to ensure that the concerns you have brought to our attention are properly addressed and corrected moving forward. We appreciate your valuable feedback.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
AWESOME
Stayed 2 nights in Jun 2023
Response from Mary Rose on 1 Jul 2023
Thank you Vince for this positive feedback. Have a fantastic day!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Room was ready to check in to
Stayed 1 night in May 2023
Response from Mary Rose on 21 Jun 2023
Dear Peter,Thank you for your positive feedback.We can't wait to host your future stays with us.have a fantastic day!

2/10 Terrible

Dale

Stayed 5 nights in May 2023
Response from Mary Rose on 8 Jun 2023
Dear Dale,Thank you for taking time to share your hotel experience. We are disheartened to know we failed to meet your expectations, but we will also use this opportunity to re-train our staff and ensure that moving forward, we can exceed guest expectations.Have a great day!

2/10 Terrible

Raymond

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Mary Rose on 8 Jun 2023
Dear Raymond, Hafa Adai!Based on your rating, it appears that we missed out an opportunity to provide you an amazing hotel experience. We will share this with our team so we can work in improving our service.

10/10 Excellent

Elorde, Lake havasu city

Travelled with family
Clean rooms
Stayed 2 nights in May 2023
Response from Mary Rose on 27 May 2023
Dear Elorde,Thank you for this great rating! We are happy to know our team was able to meet your expectations.Have a fantastic day!

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I fell and cut my neck out in town. When I asked if they could call a taxi they couldn’t get a hold of one. So the manager Mrs. Rose took me to the hospital and stayed with me the whole time like a caring mother. I got 16 stitches. They treat every guest the same like family. 5/5 would stay again anytime I’m in Guam.
Stayed 3 nights in May 2023
Response from Mary Rose on 27 May 2023
Dear Mr. George,Thank you for taking time to share your wonderful experience at our hotel and with our people. We take pride in taking care of our guests like our own family .We hope to see you again at Bayview, your home in Guam.Yours,

6/10 Okay

brittney

Disliked: Cleanliness, property conditions & facilities
Property wasn't so bad until I noticed an infestation of ants.
Response from Mary Rose on 21 May 2023
Dear Brittney,We are disheartened to know that we missed out an opportunity to provide you an amazing experience. Rest assured that the concerns you brought to our attention have been shared with the appropriate department so they can be properly addressed and corrected moving forward. We apologize for the inconvenience this has caused you and we hope that you will give us another chance to host your future stays.

10/10 Excellent

Anthony

Stayed 2 nights in May 2023
Response from Mary Rose on 8 Jun 2023
Dear Anthony,Based on your rating, we are happy to know we met your expectations. We will share your feedback with the team to further motivate them into providing the highest quality service that our guests deserve.Have a fantastic day!

10/10 Excellent

Deara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and pool view
Stayed 1 night in May 2023
Response from Mary Rose on 17 May 2023
Dear Deara,Thank you so much for the awesome rating!We are delighted to know that you had a great experience at Bayview, and we can't wait to have you back.

10/10 Excellent

Maureen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. When I return to Guam I will book here.
Stayed 11 nights in Apr 2023
Response from Mary Rose on 8 May 2023
Dear Maureen,Thank you for sharing your hotel experience. We are glad to hear that our team was able to meet your expectations.We look forward to serving you again. Have a fantastic day!

6/10 Okay

Jennifer

Liked: Staff & service
Stay was ok. Staff was excellent. Unfortunately we had a issue with housekeeping. Trash wasnt taken for 2 days. I had to call front desk and address the issue. Comforter had a big stain and i requested for a change. Again, nothing was done.
Stayed 3 nights in Apr 2023
Response from Mary Rose on 8 May 2023
Dear Jennifer,Thank you for sharing your feedback.I deeply apologize for the unmet expectations. Rest assured that your concerns have been brought to the attention of our housekeeping department so they can be properly addressed and corrected moving forward.We hope you'll give us another chance to show you the service we're truly capable of providing.

8/10 Good

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly , room was nicely renovated, bathroom was really nice.
Stayed 2 nights in Apr 2023
Response from Mary Rose on 8 May 2023
Dear Brianna,Thank you for sharing your experience. We care about the satisfaction of our guests.We can't wait to see you again soon.Have a fantastic day!

10/10 Excellent

Le'ah, Saipan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is excellent. The rooms are clean and well-maintained.
Stayed 5 nights in Apr 2023
Response from Mary Rose on 8 May 2023
Dear Le'ah,Thank you for the wonderful rating! We are delighted to know we met your expectations.This has been shared with our team to further motivate them into providing the highest quality service that our guests deserve.Thank you once again and have a great day!

8/10 Good

Stephanie Rosanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2023
Response from Mary Rose on 8 May 2023
Dear Stephanie Rosanne,Thank you for taking time to share with us your review.Based on your rating, we still have an opportunity to improve our service. We take pride in embracing new chances to wow our guests. We hope to have you back so you can see the re-doubled efforts to exceed guest expectations.Have a fantastic day!

10/10 Excellent

Alexander

Stayed 4 nights in Apr 2023
Response from Mary Rose on 12 May 2023
Dear Alexander,Thank you for your wonderful rating! We are happy to know that we were able to meet your expectations.Have a great day!

4/10 Poor

Keena Louisse

Liked: Cleanliness, amenities
Stayed 1 night in Apr 2023
Response from Mary Rose on 8 May 2023
Dear Keena Louise,Thank you for taking time to send us your assessment.Based on your rating, it seemed we had missed out a lot of opportunities to provide you an amazing stay.Providing our guests with exceptional service is something we take seriously. Please know that this has been shared with our team so we can improve for the future.

10/10 Excellent

Iwalani

Stayed 1 night in Apr 2023
Response from Mary Rose on 8 May 2023
Dear Iwalani,Thank you for the fantastic rating! We are glad to know we were able to fulfill your expectations.We hope to have you back soon. Have a wonderful day!

6/10 Okay

Marivic

Liked: Cleanliness
Disliked: Staff & service
Convenient and upgraded/renovated property. Elevator was down (inoperable) when i was checking out and worried that I had to carry my bags 6 floors down. Waited for the elevator to fixed. Also wasn’t warned that there would be a hefty hold on my card at check in.
Stayed 1 night in Apr 2023
Response from Mary Rose on 8 May 2023
Dear Marivic,Thank you for sharing your feedback. We are disheartened to know that your experience with us was less than ideal.Rest assured that this has been shared with the appropriate hotel team so it would be addressed and corrected moving forward.Thank you once again for sharing your experience and for giving us an opportunity to better our service.

10/10 Excellent

Ben Jonas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 1 night in Apr 2023
Response from Management on 10 May 2023
Hafa Adai Ben Jonas, Thank you for the great review score. We trust you enjoyed your stay and look forward to welcoming you back in the future. Best Regards.

10/10 Excellent

Matthew

Stayed 1 night in Mar 2023
Response from Management on 10 May 2023
Hafa Adai Matthew, We appreciate the positive feedback and it was our pleasure to host you during your visit on Guam. Should your travels bring you through our island again, we look forward to seeing you again soon! Best Regards.

10/10 Excellent

SCOTT, Dededo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the free breakfast, and complimentary cocktails and appetizers during happy hour (lounge access). Room recently renovated. Only complaint with room is that shower has a doorless design which allows water to get on the bathroom floor, and the refrigerator didn't get too cold.
Stayed 2 nights in Mar 2023
Response from Management on 10 May 2023
Hafa Adai SCOTT, Thank you for taking the time to send in your feedback. We sincerely appreciate your comments and rest assured all will be shared with the teams. We hope that you choose to stay with us again in the future as it would be our pleasure to welcome you back. Best Regards.

8/10 Good

Johanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2023
Response from Management on 10 May 2023
Hafa Adai Johanna, Thank you for the great review score! We hope to see you again soon here at Bayview Hotel Guam. Best Regards.

10/10 Excellent

Thelma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the staff in the front desk were friendly and helpful. Customer service was superb!
Stayed 5 nights in Mar 2023
Response from Management on 10 May 2023
Hafa Adai Thelma, Thank you for the perfect review score! We are delighted to see that you fully enjoyed your stay and it would be our pleasure to welcome you back again in the near future! Best Regards.