Ratings based on 62 Verified Reviews

3.5 out of 5
59% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from San Jose, CA

Out of Order

Posted 28-Jan-2018
Pros: Proximity to beach, view, staff.
Cons: New management/ownership.
No where near my expectations. I had to take pictures to help remind myself of all of the things that we wrong. It was abundantly clear to me from the outset that the ownership of this facility is deferring maintenance, allowing the place to fall into disrepair, fixing things when then must and doing it as cheaply as possible. The lobby was dark and warm when we arrived. On top of everything being old and warn, we encountered the following: Water was leaking from the bathroom ceiling of our room. The WiFi was not connected to the Internet. A TV remote was missing. The kitchen sink leaked onto the floor. Several light bulbs burned out. The Ice maker had been removed from the frig. The main burner of the stove is jacked at an angle (they replaced the drip guard underneath with one that is too small) making it nearly useless. The frig door would not close completely on its own. The carpets were warn and stained. The 2 landline phones in the room were dead. Automatic doors were out of order, soda machine out of order. The parking garage has no lighting. The mold has been allowed to grow more than I like - the Expedia pics are a misrepresentation of the condition of this place.
4 out of 5
for Everyone
by A verified traveller from Tokyo, Japan

Nothing cockroaches

Posted 15-Jan-2018
Room is quite clean I had not seen cockroaches at room although I always see it other condo including Hawaiian condo. Kitchenware is not enough, you may need to ask hotel before reservation. There is nothing supermarket near the hotel, you need to get a car at the airport. The nearest convenience store does have hot meal but only drinks and snacks. There is nothing restaurant and room service at the hotel.
Comment from Hotel Management
26-Jan-2018 by Seong Cho, Hotel Management
Thank you for choosing to stay with us at Alupang Beach Tower. We're very happy to see that you enjoyed your stay and hope you come to stay with us again in the near future!
5 out of 5

Great for family

Posted 16-Dec-2017 on Hotels
Very spacious and close to the main attractions. Will come back with family again.
Comment from Hotel Management
Thank you for choosing to stay with us at Alupang Beach Tower. We're glad you enjoyed your stay and wish you a happy holiday season.
4 out of 5
for Everyone
by A verified traveller

Posted 05-Oct-2017 on CheapTickets
It was very quiet and very nice. It was good for cooking. It was good for cooking and it was not clean enough to clean up.
Comment from Hotel Management
17-Nov-2017 by Seong Cho, Hotel Management
Thank you for choosing to stay with us at Alupang Beach Tower. I'm sorry to hear that your cooking space was not cleaned properly. I will address the issue with our staff.
2 out of 5
by Robette

Won't be going back

Posted 06-Sep-2017 on Hotels
Perhaps this stay was doomed from the start. I made the original booking to start on the wrong day (I forgot about the date change when going from the mainland to Guam). And even though I caught the mistake and phoned customer service within 30 minutes after booking the reservation (one of those prepaid, non-refundable ones), the property manager refused to modify the reservation and we ended up paying for the first night anyway. Hotels.com however made an accommodation separately, for which I am grateful. When we arrived, the first room we were given was not completely clean and was infested with cockroaches. There were even living and dead cockroaches in the refrigerator. The staff were apologetic and quickly moved us to another room. This one appeared to be clean and not infested. On the second morning there, I was heading out for a morning walk on the beach and slipped on the stairs, hitting my head and ending up in the urgent care. Management seemed appropriately concerned and apologetic, and were clearly aware the steps are a slipping hazard (there is a sign) and made a point of telling me the property is regularly inspected and passes all the safety reviews. Later we received some gift certificates from management to a restaurant, we weren't sure the restaurant would honor them because the expiration dates had been crossed out and changed, so we made no attempt to redeem them, and to be honest it was not a restaurant we would have chosen to dine in.
1 out of 5
by A verified traveller from New York

the most terrible hotel i have ever stayed in.

Posted 04-Feb-2017
firstly i was given a different room to what i booked with the bedroom facing the main road and no aur confitioning and no witeless. No sleep first night. second day asked to move to room on other side of the hotel this was offered by the hotel at an extra $200 per night, then offered our original booking room which we moved to but again no wifi and no aircon. and no telephone. jacuuzi in pool area disgusting and smelly left hotel and went to a better one - never book this hotel
2 out of 5
by A verified traveller from Nagoya, Japan

Too far from everything! Needs renovations.

Posted 16-Jan-2017
Pros: Clean, close to airport, very nice staff. Has a pool.
Cons: Make the lobby more bright and lively. Fire your maintenance and get people who know what they are doing. Offer shuttles to the main strip. Get safes.
Location: Honestly there was nothing to do nearby besides the pool and the beach. Breakfast was a 15 minute walk on a busy road.
Costs 60$ in cabs round-trip to get to the nice part of Guam where the strip is with the restaurants, beaches and shopping is. There is only a shuttle to GPO where all the outlets are as there is nothing decent to eat within 5 minutes walking distance, especially for breakfast. Near a busy road, so you hear cars and not the nearby ocean. Decent view. Pool looked ok, but never used because we left for a better hotel after a day. Hotel book says there are safes, but there was none in our room so had to carry our docs with us everywhere. The room itself was very clean but maintenance performed is very poorly done and not in the interest of looking good at all. Seems more for long term stays for people who rent cars and don't want to spend too much. I didn't try the beach nearby because it looked abandoned, nothing seemed to be going on. The lobby was huge but dark and what seemed like a store or restaurant is full of unused furniture all stacked on top of each other. The staff was incredibly nice, though. They were always helpful and interested in our comfort.
3 out of 5
by A verified traveller

Old but did the trick

Posted 06-Dec-2016 on Orbitz
The hotel has seen better days. It's definitely dated and a but worn out. That being said, it was clean and the staff was very nice. My room was huge with two bedrooms, a large family room, and a kitchen/laundry. It would be good for longer stays or with large groups.
4 out of 5
for Everyone
by A verified traveller

Nice family hotel close to beach

Posted 05-Apr-2014
Nice place, but rather tired. Furniture came from 80's, especially laundry machine - trip to the past! So lovely!
4 out of 5
for Everyone
by Brittany from Guam

Very nice hotel, close to the beach!

Posted 01-Dec-2013
I got this hotel as a going away part for my boyfriend. I got the executive penthouse & it was beautiful. The view from the balcony was amazing & I loved that there was 2 floors & a full kitchen! The 2 rooms downstairs were a good size & one of them had the balcony attached to it. Me & my boyfriend had the master bedroom which was huge!it had & very nice shower & a walk in closet (which we didn't stay long enough to take advantage of) t The only con about this place was that the AC was terrible! It almost felt like there wasnt any AC at all. we were all sitting around in our bathing suits & were still really hot. We lowered the AC & it just didn't seem to help at all. We figured since we were only staying one night that we could endure it but I couldn't imagine staying longer than that with no AC. I mean, this is guam lol Overall it was an amazing hotel with great views & the pool & hot tub & the beach literally feet away was awesome. If definitely stay here again!