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Reviews of Pierre & Vacances Residence Premium Les Tamarins

Pierre & Vacances Residence Premium Les Tamarins
Seo La Pointe de Helleux, Sainte-Anne

Reviews

8.0

Very good

Rating 10 - Excellent. 45 out of 149 reviews" "
Rating 8 - Good. 65 out of 149 reviews" "
Rating 6 - Okay. 32 out of 149 reviews" "
Rating 4 - Poor. 4 out of 149 reviews" "
Rating 2 - Terrible. 3 out of 149 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Renaud

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I really love the location, the site is beautiful, the staff was amazing, friendly and very helpful. The breakfast was a dream, very good and complete. A big thanks to Rudy who make our stay perfect. I will definitely come back. Thank you all for our exceptional holidays.
Stayed 4 nights in Nov 2023

8/10 Good

CHRISTINE

Travelled with family
Liked: Cleanliness
Nice place especially for families but the complex needs some renovation, it's dated. The breakfast is expensive 18 euros per adult (half price for the children under 12), it's too much for families with 2 or 3 children/teenagers. The kitchen outside is a nice idea but the dishes should be kept in a closed shelf....ours wasn't so we almost didn't use it. Overall, a good experience.
Stayed 3 nights in Jul 2023

2/10 Terrible

Andrew

Travelled with family
Several days notice given that I couldn’t stay because of flight cancellations but no refund offered - they pocketed full amount. Be careful.

6/10 Okay

Cynthia

Liked: Cleanliness
Disliked: Amenities
It is a wonderful place and I really appreciate the spa section and the pool. But my experience in the balaou wasn’t great. The service was wonderful but the meal wasn’t at all. And for the room there was no iron. the two twinbed put together wasn’t a great idea and the check in was done with two hours late
Stayed 4 nights in Jul 2022

8/10 Good

Alexandre

Travelled with family and small children
Liked: Cleanliness
Property well positioned but the infrastructure need a bit of up lifting
Stayed 6 nights in Feb 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The staff is friendly The buffet is really good We have to spend a lot of money for activitie
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was beautiful. I don’t speak French ..so communication was difficult
Stayed 4 nights in Dec 2019

8/10 Good

Manon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole environment is Clean, rejoiceful, quiet and staffs are very professional, diligent and courteous. THe food are exquisite, tasty and healthy. The only thing that I would suggest to add is the (Cart service) from the reception desk to the room up the hill to hep with ehe luggage if you arrive at night else it was a glorious and wonderful location to spend your vacations. Definitively a A++ residence hotel in between your dream vacations and the nature and the sea
Stayed 5 nights in Jan 2019

8/10 Good

Ian, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good to relax but can be loud in places
It is a very good place to relax and disconnect. Positives The grounds are very well maintained. The estate is very pretty. 2 small beaches literally on the grounds of the estate. Beautiful sand and water. Super convenient. Nicely designed swimming pools. Activities on site. One delicious restaurant on site. Air conditioning in the rooms. Facilities to cook your own food and experience the local fruits and vegetables. Nature all round and plenty of hiking paths. Negatives I went when it wasn't busy season. I suspect that at busy season, the place gets packed and the small beaches and the pool are impossible to find space on. The property is quite far east on the island. It makes it tedious to explore Basse terre or the north of grande terre. Phone signal is miserableness. Most of the time: no signal. WiFi was down for 4 days out of an 8 day stay. None was in a hurry to fix it. No real apology. The car park is in the baking sun. No shade. Your car is an oven by 9am. The area near the reception is loud during the day and evenings.
Stayed 8 nights in Jun 2018

10/10 Excellent

Yves , Montréal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and vacation complex
Had a great stay for one week. We had a very comfortable air-conditioned 2 bedrooms suite.
Stayed 7 nights in May 2017

4/10 Poor

Fred, USA

Disliked: Staff & service
Do You Speak French ???
If so and you rent a car, then this is the place for you !! If you don't on either point, stay on another island !! We rented a car on arrival and were able to see everything on our own. Do not expect any assistance for anything from the hotel unless French is your PRIMARY language. We opted for the Premium package with half board. On that account our apartment was serviced daily and we did the buffet for breakfast and dinner. The buffet sustained us for the week but we had several negative experiences that affected our stay. Suffice it to say, the French do not cue, they mob. Do not get in between them and a free dinner roll !!! As for the pools and beaches, in the AM a stream of rental cars from local "gites" can be seen flying down the road to the public parking area outside the hotel so that the non-guests can walk up the beach and take up the free chairs and prime areas. That leaves paying guests to fend for themselves. So if they rent a cheap place non beach front this offers them a quality beach experience that guests pay for. So while the Norwegian flight deal was good, after careful consideration I will pass on it next time. I will check the reviews BEFORE I book the flight next time. Shame on me this time, there won't be a next time. MERCI

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel!
This hotel was great. Of course it could use an update (especially in the bathroom) but it was still lovely. The hotel is clean the grounds are very well kept. The pools were clean. My husband and I felt very safe even walking at night. The staff was always saying Bonjour to us. Jessica at the front desk was very helpful and one of the few people who spoke English

8/10 Good

Leslie

Liked: Cleanliness, property conditions & facilities, room comfort
Nice property but must have car
You have to pay for wi-fi.

8/10 Good

Lynne, Maine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable vacation on a lovely beach!
Our first impression of Pierre and Vacances Residence was not good. We arrived one day early with the hope that we could extend our vacation by a day. Security made it difficult to enter the gate as the language barrier was an issue. When we finally made it through to the front desk, we were pleased to see the beautiful pool against the backdrop of the gorgeous sea. But the sound of very loud music playing continuously on a PA system gave us pause. After over an hour, we were finally permitted to check in. The room was clearly not ready for guests--it was hot, the bathroom towel bar was dangling off the wall, and there were no towels. Still, we were happy to be there and even happier that we were so far away that we could not hear the pounding music. The small problems were fixed by the following day. Once there, we enjoyed the facilities (two pools!) and the lovely waterfront. The room has an outdoor kitchen and patio so we could make our own breakfast and eat outdoors. The piece de resistance for us was the trail that began on the beach and meandered for many miles through beaches, woods, and cow pastures. We loved it! There were two restaurants and we tried both. The best was the small beachfront restaurant where the food was beautifully prepared and delicious while the larger restaurant catered to the family crowd, buffet-style. Overall, we thoroughly enjoyed our vacation at Pierres and Vacances and would return again.

4/10 Poor

John, Boston

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the American standard
Room not done daily, outdated but clean, no shampoo, soap, conditioner, TV has 5ch not working well, security is hotel is worse than expected (we got our car wheel caps stolen), restaurant buffet is very expensive and low food selection (most plates empty). Internet wifi almost never working. Hotel staffs are really not customer friendly (reception, bar, store, restaurant,...), they have attitudes. We visit 5 islands per year, traveling globally with Platinum level with Hilton, Marriott/SPG, IHG, and this hotel is is not up to the American standard. I strongly suggest to look for another hotel.

6/10 Okay

Calin

Liked: Cleanliness, property conditions & facilities, room comfort
good accommodation with poor night entertainment
We booked Premium Tamarin studio for 5 nights. The room was good with kitchen facilities and a spacious terrace (see view) located at second floor. The area is very quiet and the beach is small. The entrance into the water requires shoes because of small rocks. Poor snorkeling in the area :( We rent a car and get to convenient stores or St Anne beach/St Francois area. Overall the hotel is OK for a short vacation or family with children but not recommended for active young couples that would like some night life/entertainment.

6/10 Okay

Carole Ouellet

Travelled with family
Manque d’amour beaucoup de fourmis dans les chambres et manque de papier de toilette manque de savon pour se laver change les serviettes aux 2 jours et la restauration très très dispendieux
Stayed 7 nights in Feb 2024

6/10 Okay

Jean Sebastien

Business traveller
Ici pour raison professionnelle : Chambre rénovée jolie mais quand j ouvre innondation dans l entrée, il aura fallu un jour et demi pour régler cela Belle salle de bain , robinet monté à l envers et eau chaude pas tout le temps Sinon complexe en rénovation et ma chambre était dans une partie où 80% était en travaux pas terrible, de plus sur la brochure reçu avant le départ il vante un super resto : la Combava mais il est fermé La resto buffet : très très moyen pour 35€ le repas du soir et 20€ le petit dej La plage : belle mais éviter celle devant la réception Le bar : Top, personnel sympa, super cocktail et très bon tapas
Stayed 6 nights in Nov 2023

10/10 Excellent

Laurence

Travelled with family
Liked: Cleanliness, room comfort
Super séjour
Notre séjour s'est bien déroulé. Tout était parfait de l'accueil aux prestations fournies.
Stayed 2 nights in Oct 2023

8/10 Good

Soraya

Stayed 1 night in Aug 2023

8/10 Good

Elodie

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
On voit que le site se fait vieux et qu on bon coup de reno est tres necessaire. La salle de bain de notre chambre était en mauvais état. Rouille sur les lumières et chasse d eau, couche de poussiere sur les lumieres, trou dans les murs de la douche, sol tres sale, on peut voir le trajet des annees au sol....Bref, ce fût un bel hotel, l experience en soit est bonne mais il serait bon de prévenir les clients de l état des chambres.
Stayed 2 nights in Jun 2023

8/10 Good

guillotte

Travelled with partner
Liked: Cleanliness, amenities
Cuisine et chambre un peu petite mais la vue sur la mer, l'accès aux piscines et à la plage a rendu notre séjour très agréable.
Stayed 4 nights in Feb 2023

10/10 Excellent

Arnaud

Travelled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Dec 2022

10/10 Excellent

yacine

Liked: Room comfort
Magnifique sejour
Acceuil tres chaleureux. Le personnel est tres pro et souriant et surtout à l’ecoute. Tout le complexe est magnifique et la chambre tres spacieuse. La chambre etait propre dans l’ensemble mais dans la salle de bain ce n’etait pas TOP : moisissure verte sur la chasse d’eau, robineterie assez vieille, et les serviettes sentaient un peu mauvais. Cependant le sejour etait agreable et je recommande a 100% cet etablissement.
Stayed 3 nights in Nov 2022

10/10 Excellent

LESLIE

Liked: Cleanliness, amenities, property conditions & facilities
La qualité de service de l’accueil.Excellent et très à l’écoute. Tout est mis en oeuvre pour que les vacanciers passent un agréable séjour. Ambiance très familiale.Je recommande vivement.Je suis repartie avec le sourire et de très bons souvenirs.
Stayed 15 nights in Jul 2022

6/10 Okay

Emmanuel, ROLLEGEM

Travelled with family, Travelled with group
Liked: Cleanliness
établissement coorect mais vieillissant , un rafraichissement et vivement conseillé
Stayed 9 nights in Jul 2022

8/10 Good

Clara

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Reste un peu de rénovation dans la salle de bain et l’entrée. Luminosité faible dans la salle de bain. Gros problème de réseau. Le petit déjeuner à 16€ un peu cher mais bon. J’ai beaucoup aimé l’emplacement de mon studio. Je reviendrai et prendrai le même. Merci à l’équipe qui était chaleureuse
Stayed 7 nights in Jun 2022

10/10 Excellent

Frédérique

Travelled with family
Liked: Cleanliness, room comfort
Magnifique séjour à la Guadeloupe Pierre&Vacances
Dans ce complexe Pierre&Vacances vous avez tout sous la main pour réaliser de véritables vacances : la mer, les piscines, les restaurants, la boutique de souvenirs, les animations… sans oublier les employés de l’hôtel qui font tout rendre votre séjour agréable. En bref, nous avons passé un très agréable séjour et nous y retournerons l’année prochaine
Stayed 6 nights in Jun 2022

10/10 Excellent

damien

Travelled with family
Liked: Cleanliness, room comfort
Un des meilleurs rapport qualité prix de l’île
Super accueil Propreté et confort au rdv Restaurant généreux et varié de bonne qualité
Stayed 8 nights in May 2022

6/10 Okay

Aurelien Bernard

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Les plus: - Accès facile à la mer - deux plages à 5 minutes à pied - Très bonne piscines avec des options pour les tout petits - Facilités sur place incluant des restaurants et une boutique pour acheter des produits ménagers, de plage, et alimentaires - Equipement en bon état dans les habitations Les moins: - Très mauvaise organisation autour des services de maintenance. - Longue attente au check in et au check-out - Pas d'options modulaires pour le check in et le check-out - Lieu surchargé - trop de monde, difficile de se garer, pas de place autour de la piscine, plage principale chargée - Emplacement (Sainte Anne) très limitant pour pouvoir explorer l'ile - loin de tout, beaucoup d'embouteillages en permanence rendent les visites de la basse terre inenvisageables
Stayed 8 nights in May 2022

10/10 Excellent

Svitlana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Tel que décrit dans l’annonce.
Stayed 6 nights in Apr 2022

10/10 Excellent

Chrystelle

Liked: Cleanliness, room comfort
Super séjour
Superbe endroit voué à la détente et au calme : 2 belles piscines en plus d un accès direct à 2 plages. Restaurant les pieds dans l eau magnifique. Équipe de la résidence accueillante.
Stayed 11 nights in Mar 2022

6/10 Okay

Capucine

Travelled with family
Disliked: Cleanliness
Complex tres bien situé avec 2 belles piscines et plages mais décevant concernant la qualité des infrastructures, mal entretenues et vieilles. Nous avions réservé dans la partie premium. Belle surface des chambres et bonne literie. Terrasses face à la mer avec cuisinette bien équipée. Par contre salle de bain défraîchie et lampes abimées. Manque d'entretien. Manque de gel douche et savon, seulement un petit flacon pour 2 chaque 2 jours. Restauration style cantine au prix exorbitant si vous ne prenez pas la pension.
Stayed 6 nights in Feb 2022

8/10 Good

Georges-Alexandre

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Très bon établissement même si un rafraîchissement des chambres est souhaitable (qui demeurent néanmoins très agréables). Le seul petit bémol est l’insonorisation. Personnel au top et très arrangeant notamment avec notre problème de freezer. Les restaurants sont bons. Les plages étaient nettoyées. Bref, une très bonne adresse notamment si vous voyager en famille.
Stayed 4 nights in Oct 2021

10/10 Excellent

Corinne

Stayed 9 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Décevant
L'état général de l'établissement est décevant. De gros bémols sur la restauration qui est chère et vraiment pas au niveau, et la plage remplie de Sargasses et n'est pas nettoyee contrairement aux autres hôtels. De ce fait elle est impraticable et il est obligatoire de se rendre dans d'autres plages pour pouvoir se baigner
Stayed 5 nights in Jun 2021

8/10 Good

Khalil, Paris

Liked: Cleanliness, amenities, property conditions & facilities
Deux plages accessibles directement depuis le village vacance. Transats mis à disposition aussi bien pour les plages que pour les piscines.
Stayed 8 nights in Dec 2020

10/10 Excellent

Nono&Vava, Saint-Ouen-sur-Seine

Travelled with family and small children
Liked: Cleanliness, amenities
Très bon accueil la chambre vue mer était superbe la piscine juste en face pour ma fille de 3 ans c’était génial de se réveiller avec cette vue
Stayed 4 nights in Aug 2020

6/10 Okay

David

Travelled with family
Disliked: Cleanliness
Très moyen
Domaine vaste avec plusieurs piscines. Mais de nombreuses deceptions: -mini club payant et uniquement ouvert 4j/semaines et seulement le matin soit disant a cause du covid -un bon coup de rafraichissement serait necessaire a pas mal de niveaux -propreté des piscines Au prix de la nuitée il y a moyen de vraiment trouver mieux
Stayed 7 nights in Aug 2020

8/10 Good

Verified traveller

Stayed 6 nights in Aug 2020

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Philippe

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Raphaël

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2020

10/10 Excellent

michel m.

Liked: Cleanliness
TRES BONNE RESIDENCE, BON SERVICE
Personnel disponible Résidence très bien entretenue studio propre , cependant quelques traces de vieillissement( peintures , etc . Refrigérateur HS,changé rapidement .Lave vaisselle HS , pas demandé changt.
Stayed 8 nights in Mar 2020

8/10 Good

Roxanne

Liked: Room comfort
Résidence agréable et pleine de charme
Jolie résidence, avec de beaux jardins exotiques bien entretenus où il fait bon promener, de belles piscines, un bel emplacement en bordure de deux jolies plages de sable fin. Les bâtiments extérieurs de style créole sont typiques et charmants, par contre les studios auraient besoin d'un coup de rafraîchissement, notamment sur les salles de bain. Au global, un séjour agréable mais gâché par le confinement obligatoire lié au coronavirus...
Stayed 10 nights in Mar 2020

8/10 Good

Verified traveller

Stayed 7 nights in Feb 2020

8/10 Good

Katia

Travelled with family
Stayed 7 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es excelente, así como la infraestructura, los apartamentos permiten un gran ahorro en restauración por la zona, que no es barata. En el aspecto negativo, el sitio es propenso a la masificación por su gran tamaño, aunque repartido por una amplia superficie. En las zonas comunes hay que lamentar los sempiternos programas de animación, con música alta que impiden la tranquilidad.
Stayed 7 nights in Feb 2020