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Reviews of Canella Beach Hotel

3 out of 5
Canella Beach Hotel
Pointe de La Verdure, Le Gosier

Reviews

7.0

Good

Rating 10 - Excellent. 84 out of 578 reviews" "
Rating 8 - Good. 240 out of 578 reviews" "
Rating 6 - Okay. 146 out of 578 reviews" "
Rating 4 - Poor. 80 out of 578 reviews" "
Rating 2 - Terrible. 28 out of 578 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pool and beach very good. Room was a good size, kitchen only had minimum of utensils. No water at property for last 3 days was a problem
Stayed 7 nights in Mar 2024

4/10 Poor

Hadley

Travelled with family
Disliked: Staff & service, property conditions & facilities
Really rundown. The beach and pool were nice, which is why they can charge what they do, but the rest of the hotel was in bad shape and the food was a sorry affair. So glad we were there one night only until we could get into our other hotel. It would have ruined our vacation if we’d had to spend the entire trip there
Stayed 1 night in Mar 2024

4/10 Poor

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Gail

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

AURELIEN

Stayed 1 night in Jan 2024

10/10 Excellent

Schiller

Travelled with partner
Liked: Cleanliness, amenities
Stayed 7 nights in Dec 2023

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Lorna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is placed right on the beach with lovely views from all rooms. The bedroom was large clean and comfortable with an outside dining area on the balcony. There was also a fridge, microwave, everything if you wanted to self cater. The breakfast was plentiful with a good choice and a lovely view of the sandy beach. The restaurant provided a set evening meal selection which changed each night. This was not included in the price but was very good and reasonable. There is a very small food shop near the foyer and it has a very very limited selection of food. The hotel has a swimming pool with sunloungers. All areas are kept clean and tidy inside and out, including the beach area which belongs to the hotel. A really relaxing place.
Stayed 3 nights in Nov 2023

10/10 Excellent

SAMARA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like home away from home
Stayed 7 nights in Jul 2023

10/10 Excellent

Akima

Travelled with family
Liked: Cleanliness, staff & service
Great staff
Stayed 1 night in May 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2023

4/10 Poor

Sherlan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Checked in and there were tons of ants on the table in our room. The room was run down and old and just generally beat up. The bed was as hard didn’t fit the frame fully with a flat sheet that kept coming off and one pillow.
Stayed 3 nights in Apr 2023

10/10 Excellent

Renaud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propreté et stationnement
Stayed 1 night in Feb 2023

2/10 Terrible

Johnny

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Place is very very run down and old. Very expensive for the conditions of the property. Definately would never stay again.
Stayed 4 nights in Feb 2023

10/10 Excellent

Gino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding location with beautiful beach. Breakfast and dinner buffets were great. Beautiful view from balcony.
Stayed 1 night in Feb 2023

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice with clean fairly large rooms. Each room had a balcony with a small kitchen on the balcony. The view from the balcony was very nice. They had a very nice pool and a beach with direct access. Dining options were poor. Very limited menu at night served buffet style. No option to order food brought to the table.
Stayed 1 night in Dec 2022

4/10 Poor

cody

Stayed 7 nights in Sep 2022

8/10 Good

Rigaud

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For sure a little update would help. But the staff was super. Mr “Exavier” and the dude with the “pony tail” were exceptional. Will visit again.
Stayed 7 nights in Aug 2022

10/10 Excellent

Enrique

Stayed 2 nights in Jul 2022

10/10 Excellent

Bean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meet my expectation love the facility will recommend and will use the hotel in the feature
Stayed 1 night in Jun 2022

6/10 Okay

Steven, New Port Richey

Travelled with partner
Liked: Staff & service
The property was ok for a 7-day stay. However, the front desk personnel, Zavid and Aneshia made our stay even more pleasant. Such nice and upbeat people. Always smiling, very courteous and kind. They were absolutely awesome and made a huge difference in our stay. Kudos! Thank you so.ooo.oooo much Zavid and Aneshia. We will definitely miss you guys. Ty again!
Stayed 7 nights in May 2022

4/10 Poor

Kenneth, chicago

Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Tired and in bad need of an update, i would recommend staying at a different place unless you have no other options… close to the airport.
Stayed 1 night in May 2022

4/10 Poor

Kellyn

Liked: Cleanliness, amenities
Stayed 1 night in Mar 2022

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guadeloupe Beach near the Airport
Stayed 3 nights in Jan 2022

8/10 Good

Fey van der

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price quality ratio
Stayed 2 nights in Jan 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Clean but some common areas looked a bit run down. A spruce up would greatly enhance the overall experience
Stayed 1 night in Nov 2021

8/10 Good

BRETT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport and marina great for a night or 2 restaurant on-site very basic but other restaurants nearby
Stayed 3 nights in Nov 2021

8/10 Good

Mouhamadou Bamba

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Mouhamadou Bamba

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Rebecca&Tim, Ithaca NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Canella Beach is a solid 3 star resort and a great value . It has a wonderful beach front - with great lounges & umbrellas, access to a tasty snack shop, and is cleaned & groomed every morning. The rooms are most comfortable & roomy Every room has a kitchenette which is a nice feature. The grounds/ gardens are well maintained & nicely planted with tropical plantings. The pool is good size, surrounded by nice pool lounges & also offers a hot tub. The hotel provides plush beach towels for their guests. A most complete breakfast buffet is included in the room rate- and includes fresh local fruits, pane au chocolat, croissants, & french rolls- and toast- as well as eggs (scrambled soft boiled or hard boiled), breakfast meats, brie, tropical jellies, yogurts, fresh juices & coffee-plus the makings for Cafe au Lait. There is noticeable efforts to improve / paint -replaster exteriors of the hotel- which is painted in bright tropical colors There is reliable taxi services arranged through the hotel for airport travels- as well as around the island. Available is an excursion director ( Dina) who is at the hotel Mon- Fri 8-10am - who offers excellent tours around Guadeloupe We booked full day tours of Grande Terre, Basse Terre, a snorkeling 1/2 day trip, and visited the very fine Aquarium & Zoo and Botanical Gardens. All excellent. Car rentals/ a small grocery(epicerie)/ gift shop, & restaurants are a 5 minute walk from the hotel. The staff at Canella Beach are most helpful
Stayed 9 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from La Directrice Commerciale on 26 Feb 2020
Cher client anonyme, Nous vous remercions pour cette note extraordinaire de 10/10 qui nous réjouie au plus haut point et permettra à nos futurs clients de faire le choix de notre établissement. Nous sommes ravis d'avoir rendu votre séjour des plus agréable. Au plaisir de vous revoir ! Bien à vous.

6/10 Okay

Marco Alfredo

Travelled with group
Stayed 3 nights in Jan 2020

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Reception staff could not have been more welcoming, helpful and friendly, great start to our short stay. The two room set up for 5 was perfect! Very roomy, clean and comfortable. The property itself is definitely a 3 star but overall very good value for a beach resort.
Stayed 1 night in Dec 2019
Response from The Sales Manager on 24 Feb 2020
Dear Michael, We are very happy to have welcomed you among us and are delighted with the very nice review that you wrote about our hotel and a very good note of 8/10. We are delighted to learn that you appreciated your room as well as the reception which was reserved for you at our Reception Service… I will forward your various compliments to all of our staff who are always very sensitive to it ... A big thank you to you for these words which give us so much happiness!

8/10 Good

TAV, GVA

Business traveller
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Stayed 1 night in Nov 2019

8/10 Good

Martha Alejandra

Stayed 1 night in Oct 2019

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at an affordable rate
Great place to stay to relax and enjoy Guadeloupe.
Stayed 3 nights in Oct 2019
Response from Sylvie Mouyal on 11 Oct 2019
Dear Valerie, Thank you for sharing your opinion, following your stay at Canella Beach Hotel. We are delighted seeing your excellent notation about our property! It's the best possible reward for the work done by all our teams! Looking forward to welcoming you again very soon among us! Sales Manager Responsible for Customer Service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The beach seclusion was excellent but could use some more eating choices, btw the breakfast was second to none
Stayed 7 nights in Jul 2019
Response from Sylvie M. on 2 Oct 2019
Dear Guest, We thank you very much for your review, following your stay at Canella Beach Hotel, in Guadeloupe. We are glad to read that you enjoyed staying at our property and we look forward to welcoming you soon again! Warmest Regards, The Sales Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that I was able to get in the room early. Enjoyed the pool.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable day at the small private beach and and nice evening. They let us checkin early which was much appreciated!
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
the state of the structure, the common areas, the stairs, the corridors and the exteriors would need renewal.
Stayed 8 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, room comfort
Hotel was a little dated. However, the location is excellent. Had a great stay.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 7 nights in Dec 2018

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location - nice beach and great view ......,,,,,,
Stayed 1 night in Dec 2018
Response from Sylvie on 24 Dec 2018
Dear customer, Thank you very much for your great review ! We are delighted to hear that you have enjoyed the location of the hotel as much as the beach and the great view that our resort offers... Looking forward to welcoming you back to the Canella Beach Hotel. Sylvie Mouyal Sales Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even I saw many negative reviews about the staff I think they are brilliant. Very nice and helpful all the time. We had duplex apartment which was best option with the most beautiful view (both ocean and pool side) i have ever had. The room was very clean, wide and comfortable. They cleaned the pool every morning. The breakfast was enough variable for us, so we enjoyed it every morning (only the coffee was not good). The beach was like private and was good spot for pictures but the seawater in the area was not pure enough. Anyway the locaton gave us an option to experience other beaches. Ideal option for people who don't want to rent a car - just 5 to 15min walking to many bus stops including one for the bus to the airport. Many shops around. Strongly recommend!
Stayed 6 nights in Dec 2018
Response from Sylvie on 24 Dec 2018
Dear Customer, Thank you very much for your great review ! We are delighted to hear that you have enjoyed your room as well as the service that you have received at our Reception Service ... You also seem extremely satisfied with the breakfasts buffet that were served to you in the restaurant "La Veranda", meals, that you have taken in an idyllic setting. I will forward all your compliments to our staff who are always very sensitive to this kind of testimony. Looking forward to welcoming you back to the Canella Beach Hotel. Sylvie Mouyal Sales Manager

10/10 Excellent

Verified traveller

Great staff, great amenities, great restaurant but as typical with european hotels the beds are not comfortable
Stayed 1 night in Nov 2018
Response from Sylvie on 24 Dec 2018
Dear customer, Thank you very much for your great review ! We are delighted to read that you have enjoyed our amenities, as well as the service that you have received at our Reception Service ... You also seem extremely satisfied with the breakfasts buffet that were served to you in the restaurant "La Veranda", meals, that you have taken in an idyllic setting. I will forward all your compliments to our staff who are always very sensitive to this kind of testimony. Concerning the beds, usually nobody complains about it! We are sorry that they didn't met your expectations. Our bedding are very recent and have an hotel standard quality level. Looking forward to welcoming you back to the Canella Beach Hotel. Sylvie Mouyal Sales Manager

6/10 Okay

Estelle Michel

Stayed 1 night in Aug 2018

6/10 Okay

Marcia, St Lucia

Disliked: Property conditions & facilities, room comfort
Good room size. Updated bathroom but small. Excellent sea view from my room. Located right on the beach. Within walking distance of restaurants and small grocery. Breakfast was pretty basic. Staff very pleasant.
Stayed 4 nights in Aug 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
In need of refurbishment
We reserved a superior room which was actually very basic with broken or out dated fittings. There was dust in the ledges and room service forgot to make my bed. The pool seemed to be open all hours so we were disturbed at 2.00am from the noise of bathers. We choose for proximity to airport. The beach was nice and secluded but we were unable to swim out due to large seagulls in the water.
Stayed 2 nights in Aug 2018