Junior Suite, 2 Double Beds | In-room safe, individually decorated, individually furnished, desk

Reviews of Krystal Urban Guadalajara

3.5 out of 5
Krystal Urban Guadalajara
Av. Lopez Cotilla 2077, Arcos Vallarta, Guadalajara, JAL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 761 out of 1175 reviews" "
Rating 8 - Good. 250 out of 1175 reviews" "
Rating 6 - Okay. 96 out of 1175 reviews" "
Rating 4 - Poor. 43 out of 1175 reviews" "
Rating 2 - Terrible. 25 out of 1175 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Luis E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the way the water in the shower smell
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on 18 Apr 2024
Dear Luis E;Thank you for sharing your feedback, Luis E. We apologize for the inconvenience with the water smell in the shower. We will address this issue promptly. We appreciate your review.

10/10 Excellent

Rosa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great safe location for family.
Stayed 4 nights in Mar 2024
Response from Guest Experience Manager on 11 Apr 2024
Dear Rosa;We appreciate your valuable comments, it is nice to know that thanks to our excellent location that was safe for the family we achieved your satisfaction we hope to see you soon again in this your home Krystal Urban Guadalajara.

6/10 Okay

Juan, Austin

Business traveller
Disliked: Amenities
this Hotel is not even a 3 star hotel. Staff and location are not up the level
Stayed 1 night in Apr 2024
Response from Guest Experience Manager on 8 Apr 2024
Dear Juan;We appreciate your valuable feedback, we regret that we have not achieved your satisfaction, we will work on the areas of opportunity mentioned to be able to improve the quality of service, we hope you can provide us with a new opportunity in travel.

10/10 Excellent

Ruben

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
easy to get around
Stayed 2 nights in Mar 2024
Response from Guest Experience Manager on 5 Apr 2024
Dear Ruben;We appreciate your valuable comments, how pleasant to know that we achieved your satisfaction thanks to the easy access of our facilities, we hope to see you soon again in this your home Krystal Urban Guadalajara.

8/10 Good

Maricecy

Stayed 1 night in Apr 2024
Response from Guest Experience Manager on 23 Apr 2024
Estimada Maricecy, Muchas gracias por sus excelentes comentarios y calificaciones. Lamentamos saber que no logramos su satisfacción en Krystal Urban Guadalajara. Esperamos que lo sucediido no influya y pueda brindarnos una nueva oportunidad en viaje.

10/10 Excellent

Alberto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym area could use some upgrades in equipment
Stayed 2 nights in Mar 2024
Response from Guest Experience Manager on 28 Mar 2024
Dear Alberto;We appreciate your valuable comments, how gratifying that we achieved your satisfaction; The improvement of the equipment in the gym area is on the table, we hope this does not influence that it can give us a new travel opportunity.

2/10 Terrible

Kristian, Houston

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Guest Experience Manager on 21 Apr 2024
Estimado Kristian;Agradecemos sus valiosos comentarios, lamentamos verdaderamente que no hayamos logrado su satisfacción, esperamos que las areas de oportunidad detectadas no influyan para que pueda brindarnos una nueva oportunidad en viajes.

10/10 Excellent

Luzy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was hoping they had a pool.
Stayed 1 night in Mar 2024
Response from Guest Experience Manager on 28 Mar 2024
Dear Luzy,We appreciate your valuable comments, how gratifying that we achieved your satisfaction; We regret that the design of our hotel does not have a swimming pool, we hope this does not influence that it can provide us with a new travel opportunity.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Experience Manager on 9 Apr 2024
Estimado Miguel;Agradecemos sus valiosos comentarios, que grato saber que logramos su satisfacción, esperamos verle pronto de nuevo en esta su casa Krystal Urban Guadalajara.

10/10 Excellent

Erika M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Experience Manager on 15 Mar 2024
Estimada Erika M;Agradecemos sus valiosos comentarios, que grato saber que logramos su entera satisfacción; esperamos verle pronto de nuevo en esta su casa Krystal Urban Guadalajara.

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location, staff was friendly and felt safe.
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on 9 Mar 2024
Dear Miriam;We appreciate your valuable feedback, it is nice to know that we achieved your satisfaction thanks to the fact that the hotel is in a great location and the staff was friendly, in addition to feeling safe, we hope to see you again very soon in this your home Krystal Urban Guadalajara.

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Guest Experience Manager on 8 Mar 2024
Dear Raul;We appreciate your valuable comments, how nice to know that we achieved your satisfaction thanks to your stay was good, we hope to see you again in this your home Krystal Urban Guadalajara.

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much to say besides the fact that everything was great and I would stay here again in a heartbeat.
Stayed 4 nights in Feb 2024
Response from Guest Experience Manager on 26 Feb 2024
Dear Jared;We appreciate your valuable feedback, it is nice to know that we achieved your satisfaction thanks to the fact that everything was great and even more pleasant to know that you will come back to stay with us again.

10/10 Excellent

javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like for property to have early checking room available. We arrive in an overnight flight it would have been good to lay down and rest at an extra cost. But overall its our 2nd time staying and wouldn’t be the last
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on 26 Feb 2024
Dear Javier;We appreciate your valuable feedback, how nice to know that we achieved your satisfaction and more pleasant to know that we will be staying again. We are really sorry for not having your request, always as far as possible we provide early check in at an additional cost if our guests arrive before the check-in time.

8/10 Good

Rojelio, DALTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good. Nothing fancy but nice room and the staff is very helpful.
Stayed 2 nights in Feb 2024
Response from Guest Experience Manager on 20 Feb 2024
Dear Rojeio;Thank you for your valuable comments, it is nice to know that the hotel was good for your stay and that you found your room nice and that the staff was very helpful for your requirements, we hope for your prompt visit again.

10/10 Excellent

Anselmo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 1 night in Dec 2023
Response from Guest Experience Manager on 20 Feb 2024
Dear Anselmo;We appreciate your valuable comments, it is nice to know that we achieved your satisfaction and that everything was great, we hope to have you with us again soon.

8/10 Good

javier

Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying at this property and won’t be the last when visiting Guadalajara
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on 17 Feb 2024
Dear Javier;Thank you for your valuable feedback, how nice to know that this is already the second time you have stayed with us and even more so to know that it will not be the last when you visit Guadalajara.

8/10 Good

nicolasa

Liked: Cleanliness, staff & service, property conditions & facilities
Empty buildings and a lot of construction.
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on 17 Feb 2024
Dear Nicolasa;We appreciate your valuable feedback and we regret that the current situation around our building has not been adequate during your stay, we hope this does not influence you to visit us again.

6/10 Okay

Rosella

Liked: Staff & service
Disliked: Cleanliness
Inside rooms are very claustrophobic
Stayed 3 nights in Feb 2024
Response from Guest Experience Manager on 17 Feb 2024
Dear Rosella;We appreciate your valuable feedback and regret that the room assigned during your stay has not turned out to be the right one, we hope that this does not influence us to have you with us again.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good, clean and great staff.
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on 7 Feb 2024
Dear David;We appreciate your valuable comments, how nice to know that thanks to the cleanliness and the great staff we achieved your satisfaction, return soon to this your home Krystal Urban Guadalajara

10/10 Excellent

Leonardo

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Experience Manager on 20 Mar 2024
Estimado Leonardo;Agradecemos sus valiosos comentarios, que grato saber que logramos su entera satisfacción, esperamos verle muy pronto en esta su casa Krystal Urban Guadalajara.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Experience Manager on 20 Mar 2024
Estimado Victor;Agradecemos sus valiosos comentarios, que grato saber que logramos su entera satisfacción, esperamos verle muy pronto en esta su casa Krystal Urban Guadalajara.

10/10 Excellent

Alex

Stayed 3 nights in Jan 2024
Response from Guest Experience Manager on 20 Mar 2024
Estimado Alex;Agradecemos sus valiosos comentarios, que grato saber que logramos su entera satisfacción, esperamos verle muy pronto en esta su casa Krystal Urban Guadalajara.

10/10 Excellent

Carlos

Stayed 4 nights in Jan 2024
Response from Guest Experience Manager on 20 Mar 2024
Estimado Carlos;Agradecemos sus valiosos comentarios, que grato saber que logramos su entera satisfacción, esperamos verle muy pronto en esta su casa Krystal Urban Guadalajara.

10/10 Excellent

jose

Liked: Staff & service, amenities, property conditions & facilities
Room looks great for the price my room view is not the best i am viewing a new hotel connection and neighbors back yard
Stayed 1 night in Jan 2024
Response from Guest Experience Manager on 28 Jan 2024
Dear Jose;Thank you for your valuable feedback, we are sorry that the view of your room was not the best, please allow us to support you in your next stay by assigning a different room to make your stay more enjoyable.

2/10 Terrible

maria teresa, montreal

Stayed 2 nights in Jan 2024
Response from Guest Experience Manager on 24 Jan 2024
Estimada Maria Teresa;Sinceramente lamentamos lo sucedido durante su ultima estancia, tenga por seguro que en su proxima visita le asignaremos una habitación con una ubicación diferente y asi pueda tener un descanso placentero.

10/10 Excellent

Eduardo

Stayed 4 nights in Jan 2024
Response from Guest Experience Manager on 7 Feb 2024
Estimado Eduardo;Agradecemos sus valiosos comentarios, es grato saber que lcumplimos sus expectativas lo invitamos a volver pronto a esta su casa Krystal Urban Guadalajara.

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location staff so friendly excellent experience
Stayed 1 night in Jan 2024
Response from Guest Experience Manager on 17 Jan 2024
Dear Sara;Thank you for such great feedback it's pleasure that it has been such a great experience both for the Amazing friendly staff and the location, we hope to have you again very soon.

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
right in the middle of where i was supposed to be ,easy access
Stayed 4 nights in Jan 2024
Response from Guest Experience Manager on 16 Jan 2024
Dear Alberto;Thank you, we are glad to hear that we achieved your satisfaction with the location, we look forward to seeing you soon.

10/10 Excellent

Keira

Travelled with group
Stayed 2 nights in Jan 2024
Response from Guest Experience Manager on 15 Jan 2024
Estimada Keira;Agradecemos sus valiosos comentarios, los cuales hacen que sigamos comprometidos con el servico de calidad, esperamos verle muy pronto en esta su casa Krystal Urban Guadalajara:

10/10 Excellent

Max

Stayed 2 nights in Jan 2024
Response from Guest Experience Manager on 16 Jan 2024
Estimado Max;Muchas gracias por el tiempo de sus valiosos comentarios, lo cual significa que logramos su satisfacción, esperamos verle muy pronto de regreso.

8/10 Good

Paola

Stayed 1 night in Jan 2024
Response from Guest Experience Manager on 31 Jan 2024
Estimada Paola;Agradecemos sus valiosos comentarios, esperamos verle pronto nuevamente para brindarle un servicio de mejor calidad.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Less than ideal ...
On a family trip, we stayed a week at Krystal in two (x2) double-bed rooms. Our experience was less than ideal, and it was mostly related to hotel upkeep / maintenance. The carpeting in common areas (hallways and lobby) is stained and old. The rooms have tile and faux-wood flooring and in one room, it appeared there had been water damage in the form of bubbling. The bathrooms have mold along the shower area. That said, the location is safe and relatively quiet. However, since we paid an average amount for both rooms on a 'better-than-average-rated' hotel, it was a disappointment.
Stayed 6 nights in Jan 2024
Response from Guest Experience Manager on 10 Jan 2024
Dear Anonymous;We are very sorry for the disappointment we put you through, we ask for a very sincere apology. Each of the departments involved in the detected failures are already informed of the situation and will do what is necessary to correct them. We hope that they can provide us with a new travel opportunity and thus be able to provide them with a higher quality service.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service.
Excellent service. Staff very friendly. Room was very nice and clean. Only thing, room needed more towels and outlets.
Stayed 1 night in Jan 2024
Response from Guest Experience Manager on 10 Jan 2024
Dear Anonymous;We appreciate your feedback, we are glad to hear that both the excellent service as well as the staff and cleanliness of the room were the key to your satisfaction. We hope to have him back again soon.

10/10 Excellent

Armida, Gaston

Stayed 2 nights in Jan 2024
Response from Guest Experience Manager on 28 Jan 2024
Estimada Armida;Agradecemos sus valiosos comentarios, que grato saber que logramos su satisfacción, esperamos verle muy pronto nuevamente.

10/10 Excellent

Oswaldo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comida excelente,servicio al cuarto y limpieza muy bien. recomiendo al 100 en frente del hotel hay boliche cine y restaurantes, nada negativo con mi experiencia
Stayed 3 nights in Dec 2023
Response from Guest Experience Manager on 10 Jan 2024
Estimado Oswaldo;Un verdadero gusto leer sus comentarios y sobre todo saber que logramos su satisfacción durante su estancia gracias a la comida el servicio y la limpieza, sera muy grato contar con su visita nuevamente.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect.
Stayed 1 night in Jan 2024
Response from Guest Experience Manager on 10 Jan 2024
Dear Maria,We appreciate your valuable feedback, it will be a real pleasure to see you again very soon.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
what i like, property was safe and clean what i don't like was the personal at the dinning room need to be more frendly and positive actitud whit customers thank you
Stayed 8 nights in Dec 2023
Response from Guest Experience Manager on 10 Jan 2024
Dear José;Thank you so much for your valuable feedback about the property and cleanliness. We are sorry for what happened to the restaurant staff, we will work with the Area Manager to improve the service so that he can provide us with a new travel opportunity.

10/10 Excellent

Vianey Esmeralda Plascencia, Vianey Prado

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great place to stay if you want to be within walking distance to great little restaurants with great food. The staff is very friendly. The rooms are nice and comfortable. Great place to stay, will definitely be back on my next trip.
Stayed 11 nights in Dec 2023
Response from Guest Experience Manager on 10 Jan 2024
Dear Vianey;We really appreciate your good feedback, which indicates that we were satisfied with both the staff and the comfort of the hotel, as well as the location. What a great pleasure to know that we will be the choice of your next trip.

10/10 Excellent

Malik

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the management are awesome!
Stayed 4 nights in Dec 2023
Response from Guest Experience Manager on 2 Jan 2024
Estimado Malik;Que placer conocer sus comentarios y gracias por elegirnos siempre, esperamos su pronto regreso.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Dec 2023
Response from Guest Experience Manager on 2 Jan 2024
Estimado Juan;Agradecemos sus comentario, los cuales hacen que sigamos comprometidos con el servicio de calidad, para ser su prioridad en viajes, esperamos verle muy pronto de nuevo en Krystal Urban Guadalajara..

10/10 Excellent

John

Stayed 2 nights in Dec 2023
Response from Guest Experience Manager on 20 Dec 2023
Estimado Sr. John;Agradecemos su tiempo dedicado a compartir sus comentarios, esperamos su pronto regreso para que siga disfrutando la calidez de Krystal Urban Guadalajara.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our go to hotel - Rogelio looks out for us!
Stayed 1 night in Dec 2023
Response from Guest Experience Manager on 19 Dec 2023
Dear Timothy;Thank you very much for your comments we will let Rogelio know that he was a key piece in his stay, how glad that our hotel is his favorite.

10/10 Excellent

Enrique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All very good
Stayed 1 night in Dec 2023
Response from Guest Experience Manager on 18 Dec 2023
Mr. Enrique;Thank you very much for your comments, thank you for your time and your preference, we hope to see you again soon,

10/10 Excellent

Ana Delia

Stayed 2 nights in Dec 2023
Response from Guest Experience Manager on 4 Jan 2024
Estimada Ana Delia;Agradecemos tanto su visita como sus buenos comentarios, es grato saber que logramos su satisfacción, esperamos tenerla nuevamente en Krystal Urban Guadalajara.

4/10 Poor

Rodrigo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet on the hallways was dirty, in fact, the hotel didn’t smell nice
Stayed 1 night in Dec 2023
Response from Guest Experience Manager on 14 Dec 2023
Dear Rodrigo;We are very sorry for the situation that happened during your stay, the carpet change is in our next projects, we hope you give us a new opportunity to visit.

10/10 Excellent

Luis

Stayed 2 nights in Dec 2023
Response from Guest Experience Manager on 26 Dec 2023
Estimado Luis;Agradecemos sus comentarios, los cuales nos hacen seguir comprometiendonos con el servicio de calidad para seguir siendo su opcion en viajes, deseandole Felices Fiestas esperamos su pronto regreso..

4/10 Poor

Kristian

Stayed 1 night in Nov 2023
Response from Guest Experience Manager on 5 Dec 2023
Estimado Kristian;Gracia por su visita, esperamos nos de la oportunidad de contar con su valiosa visita y poder brindarle un servicio de meyor calidad y asi lograr una mejor experiencia..

10/10 Excellent

Jorge A

Stayed 3 nights in Nov 2023
Response from Guest Experience Manager on 26 Dec 2023
Estimado Jorge;Agradecemos sus comentarios posteados en la plataforma, esperamos verle nuevamente muy pronto.

10/10 Excellent

Raffaele

Stayed 3 nights in Nov 2023
Response from Guest Experience Manager on 21 Dec 2023
Estimada Raffaele;Todo el equipo Krystal Urban Guadalajara agradece sus comentarioso y esperamos todos su pronto regreso y seguir siendo su mejor opcion en viajes.