Outdoor pool, open 8:30 AM to 8:00 PM, pool loungers
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Reviews of Hotel Roma Guadalajara

3.5 out of 5
Hotel Roma Guadalajara
Av Juarez No 170, Col Centro, Guadalajara, JAL

Reviews

8.6

Excellent

Rating 10 - Excellent. 297 out of 602 reviews" "
Rating 8 - Good. 206 out of 602 reviews" "
Rating 6 - Okay. 60 out of 602 reviews" "
Rating 4 - Poor. 20 out of 602 reviews" "
Rating 2 - Terrible. 19 out of 602 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to enjoy the events in the nearby plazas. Clean comfortable rooms. Friendly and helpful staff
Stayed 2 nights in Feb 2024
Response from La administracion on 7 Mar 2024
José, thank you for your rating and staying with us, it is a pleasure to know that your stay was pleasant.

2/10 Terrible

maricruz

Stayed 4 nights in Feb 2024
Response from La administracion on 22 Mar 2024
Maricruz gracias por alojarse con nosotors,

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from La administracion on 12 Mar 2024
José Luis gracias por alojarse con nosotros y dar esa calificación

8/10 Good

MANUEL, LOS ANGELES

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from La administracion on 12 Mar 2024
Manuel gracias por alojarse con nosotros

6/10 Okay

Rosa

Liked: Cleanliness
Ok Hotel
The good thing about this hotel is the location. It's close to many sites of attraction, shops and restaurants. I didn't really like the breakfast, the room was clean, but the pillows are almost hard as a rock.
Stayed 3 nights in Nov 2023
Response from La administracion on 12 Mar 2024
Rosa, thank you for staying with us, we are very sorry that the food was not to your liking. Regarding the pillows, we have no report from you to request a change. Your comments help us make improvements in the service.

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, will be my hotel in guadalajara from now on.
Stayed 1 night in Nov 2023
Response from La administracion on 12 Mar 2024
Jaime, thank you for your rating. It is pleasant to know that your stay was pleasant and consider us for your next visit.

10/10 Excellent

Arya

Liked: Cleanliness, staff & service, property conditions & facilities
Great and clean place to stay. The Wi-Fi was hit and miss but I was out and about all day. The area is really pretty and historic. Careful at night tho. Over all I’d come back.
Stayed 2 nights in Nov 2023
Response from La administracion on 12 Mar 2024
Arya, thank you for your rating and your comment is important for improvements in the service, it will be a pleasure if you visit us again

10/10 Excellent

Margarito

Travelled with group
Liked: Cleanliness, amenities
Excellent location
Stayed 1 night in Oct 2023
Response from La administracion on 4 Dec 2023
Margarito gracias por su califiación y alojarse con nosotros esperamos nos visite pronto

2/10 Terrible

Beatriz

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a scary experience. I asked for a taxi and the receptionist said they didn’t have any service like that, which I thought that was just strange, and that we had to ask a male that was standing in front of the hotel. We asked, seemed very friendly and agreed for our pick up. Our flight was at 5am and we need it one at 2am. As we are driving to the airport he stops for 2 min next to a car. Everything is turned off lights and all. It seemed like if he was looking for someone. I asked what was he doing? He wouldn’t answer and didn’t answer. I called my daughter because I got scared. Once he heard I was on the phone with her he started driving. I kept asking him questions and he didn’t respond to any.( I felt he had a plan for me and my granddaughter where he stopped) It was HORRIBLE and TERRIFYING! I will never stay there again. One more thing I received an email saying I had to pay again because they didn’t receive my payment. This hotel is no good! Stay away from it!!!
Stayed 1 night in Sep 2023

10/10 Excellent

Felicitas

Travelled with family
Stayed 1 night in Sep 2023
Response from La administracion on 15 Sept 2023
Felicitas gracias por su calificación y por hospedarse con nosotros es grato saber que su estancia fue placentera esperamos nos visite nuevamente

8/10 Good

Marcelo, Panorama City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 8 nights in Aug 2023
Response from La administracion on 15 Sept 2023
Marcelo gracias por su calificación y el hospedarse con nosotros esperamos nos visite pronto

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service
The staff was the best, very nice and helpful. Location is great to walk around downtown shopping.
Stayed 3 nights in Jul 2023
Response from La administracion on 9 Aug 2023
Mary thank you for staying with us and your rating

8/10 Good

Paola

Stayed 2 nights in Jul 2023
Response from La administracion on 9 Aug 2023
Paola gracias por su calificación y hospedarse con nosotros

10/10 Excellent

sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Jul 2023
Response from La administracion on 4 Jul 2023
Sergio gracia por alojarse con nosotros y dar esa calificacion

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from La administracion on 4 Jul 2023
Maria gracias por alojarse con nosotros, por su calificación sentimos mucho que en su estancia no haya sido de su agrado nos esmeramos en mejorar

8/10 Good

Ernesto

Stayed 1 night in Jun 2023
Response from La administración on 4 Jul 2023
Ernesto gracias por alojarse con nosotros

6/10 Okay

Edgar

Liked: Cleanliness
The hotel, for what they charge serves its purpose. The hotel staff are friendly and very knowledgeable. They warn you about walking around at night. Not too safe so that was nice of them. The TV never worked, which sucked, and i was promised a view but i got a view of the adjacent building. Other than that it was okay.
Stayed 3 nights in May 2023
Response from La administracion on 29 May 2023
Gracias Edgar sentimos mucho las molestias ocasionadas en su estancia, su comentario nos ayudar a mejorar en las áreas y servicio

10/10 Excellent

Nelda

Travelled with family
Liked: Staff & service, property conditions & facilities
Like the positive attitude of the people they handle the pressure and how they handle customers service. They enthusiasm and preparation regarding the culture of the customer .. But need more maintenance in the restrooms they look too old.. Tks:
Stayed 2 nights in Apr 2023
Response from La administracion on 29 May 2023
Gracias Nelda por hospedarse con nosotros su comentario es importante para nosotros para mejoras en las áreas y servicios

10/10 Excellent

Alejandra

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great location
Stayed 1 night in Apr 2023
Response from La administracion on 29 May 2023
Gracias Alejandra por alojarse con nosotros y otorgar esa calificación esperamos nos visite pronto

10/10 Excellent

Ivan Ulises

Stayed 3 nights in Mar 2023
Response from La administracion on 29 May 2023
Gracias Iván por hospedarse con nosotros y darnos esa calificación

10/10 Excellent

Anita

Stayed 6 nights in Mar 2023
Response from La administracion on 1 Jun 2023
Anita gracias por hospedarse con nosotros y otorgar esa calificación esperamos nos visite pronto

10/10 Excellent

Terena

Stayed 4 nights in Feb 2023
Response from La administracion on 1 Jun 2023
Terena gracias por su calificación y hospedarse con nosotros

2/10 Terrible

Edwin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The staff was great except for two, i gave them 5 stars for this but the concierge and parking garage person i had to deal with were horrible. What i liked was that shopping and places to visit were within walking distance. The rooms were nice but the towels were old, the linen was stained. I want to thank the staff that was very nice and pleasant to deal with.
Stayed 7 nights in Feb 2023
Response from La administracion on 1 Jun 2023
Edwin gracias por alojarse y sus comentarios son importantes para mejoras en el servicio

10/10 Excellent

Jose Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, central
Stayed 1 night in Feb 2023
Response from La administracion on 15 Feb 2023
José gracias por otorgarnos esa calificación y hospedarse con nosotros, esperamos nos visite pronto

8/10 Good

Alexandra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Response from La administracion on 15 Feb 2023
Alexandra gracias por alojarse con nosotros es grato saber que fue de su agrado nuestro servicio esperamos regrese pronto a visitarnos

10/10 Excellent

Israel

Travelled with family
Liked: Cleanliness, staff & service
I like is close to a lot of stuff! Yo can walk ti a lot of places
Response from La administracion on 8 Dec 2022
Gracias por su comentario y calificación

8/10 Good

esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from La administracion on 4 Dec 2023
Esmeralda gracais por alojarse con nosotros

8/10 Good

Maryam

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, very affordable. Staff was helpful. Continental breakfast exceeded my expectations.
Stayed 1 night in Nov 2022
Response from La administracion on 30 Nov 2022
Thank you for staying with us. It is gratifying to know that your stay was pleasant. We hope you see us soon.

10/10 Excellent

Arturo, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel need to upgrade wifi better. If u r in 2,3,4 floor. It was bad wifi won’t do you good so I had to go down and sit in lobby to get better wifi signal.
Stayed 4 nights in Oct 2022
Response from La administración on 27 Oct 2022
Agradecemo sus comentarios

8/10 Good

Humberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel because it’s nice and clean and safe outside and easy to walk around the hotel
Stayed 1 night in Oct 2022
Response from La administración on 27 Oct 2022
Gracias por sus comentarios, estos son muy importantes.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2022
Response from La administracion on 13 Sept 2022
Gracias por alojarse con nosotros su comentario es importante

8/10 Good

leonardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from La administracion on 7 Sept 2022
Leonardo gracias por su calificación y hospedarse con nosotros

8/10 Good

Enrique Ladron de Guevara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Algunos botones son entrometidos.
Stayed 1 night in Aug 2022
Response from La administracion on 7 Sept 2022
Enrique gracias por alojarse con nosotros su opinión es importante

2/10 Terrible

LORENA, San Diego

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
As opposed to my first visit, the unit that was assigned to me this time was the smallest one, probably the oldest one, the bathroom shower had black mold everywhere, the entire bedroom and bathroom smelled like sewer, the sink seems to be loose, the safe box was locked; therefore unable to use.
Stayed 3 nights in Aug 2022
Response from La administracion on 24 Aug 2022
Lorena thank you for staying with us, we are very sorry for the inconvenience caused during your stay, your opinion is important to solve and provide better service

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from La administracion on 7 Sept 2022
José Luis gracias por su calificación

4/10 Poor

Miguel

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Everyone in breakfast room area very nice and polite
Stayed 2 nights in Jul 2022
Response from La administracion on 28 Jul 2022
Thank you for staying with us and for your comments.

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this place is incredible. Close to all the centro plazas and so many museums and markets. We loved being able to go back and forth from the hotel to the nearby attractions. The rooftop terrace and pool were really nice and we spent a particularly hot afternoon cooling off there. Our A/C unit was loud and the sheets often had spots on them - but it felt like a "you get what you pay for" situation. All the staff was very friendly, though most didn't speak English. We liked having a doorman there, especially since we got in very early in the morning. Overall, a very solid option in this budget range!
Stayed 6 nights in Jun 2022
Response from La administracion on 6 Jul 2022
Thank you for share your oppinion with us. We are going to investigate it to try to solve it.

10/10 Excellent

Dicsan

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks you Hotel Roma Guadalajara Centro for the excellent service and excellent quality to the customer
Stayed 4 nights in Jun 2022
Response from La administracion on 28 Jun 2022
Gracias por su comentario y hospedarse con nosotros su opinión es muy importante

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like because is clean and friendly people
Stayed 2 nights in Jun 2022
Response from La administracion on 13 Jun 2022
Thank you for your comment and giving us that rating. It is a pleasure for us to know that your stay was pleasant.

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities
We stayed at different rooms and the two rooms had mildew on the railing of the doors entering the showers.
Stayed 5 nights in May 2022
Response from La administracion on 13 Jun 2022
Thank you for share your oppinion with us. We are going to investigate it to try to solve it.

8/10 Good

Juan

Stayed 2 nights in Apr 2022
Response from La administracion on 30 May 2022
gracias por hospedarse con nosotros y por su calificación hacia a nuestros servicios

6/10 Okay

didier

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The bathroom is in very poor condition. The beds are very hard. And a lot of noise all night
Stayed 2 nights in Apr 2022
Response from La administracion on 26 Apr 2022
gracais alojarse con nosotros, ae abordara y se dara solución para dar un mejor servicio

8/10 Good

Blanca

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2022
Response from La administracion on 1 Jun 2023
Blanca gracias por alojarse con nosotros

10/10 Excellent

MARGARITO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and great service
Stayed 1 night in Mar 2022
Response from La administracion on 23 Mar 2022
Gracias por alojarse con nosotros y por su calificación se comparte con los colaboradores para continuar con las mejoras en servicio

8/10 Good

Ines

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2022
Response from La administracion on 19 Mar 2022
Gracias por alojarse con nosotros y por su calificación

10/10 Excellent

Marlene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from La administracion on 19 Mar 2022
Gracias por alojarse con nosotros y por su calificación esperamos nos visite pronto

8/10 Good

Verenice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great affordable, clean place to stay and close to major central atracción in downtown Guadalajara
Stayed 1 night in Feb 2022
Response from La administracion on 28 Feb 2022
gracias por su comentario es gratos saber que su estancia fue placentera

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked it
The lobby was brightly lit.The continental breakfast was amazing. I like the rooftop terrece. The hotel had two elevators.. The shower had good pressure, the Wi-Fi was decent.. EXCELLENT location.. The room was a LARGE..
Stayed 3 nights in Feb 2022
Response from La administracion on 24 Feb 2022
thank you for staying with us it is nice to know that your stay was pleasant and pleasant we hope you visit us again soon

10/10 Excellent

Dicsan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks you Hotel Roma Guadalajara Centró for the excellent service and excellent quality to the client
Stayed 6 nights in Jan 2022
Response from La administracion on 2 Feb 2022
Gracias por alojarse con nosotros su comentario se compararte con los colaboradores del hotel para continuar con mejoras en el servicios y atención a clientes, esperamos regresa pronto

10/10 Excellent

jose

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and central loved it!
Stayed 1 night in Dec 2021
Response from La administracion on 23 Dec 2021
Thank you for staying with us, your comment motivates us to continue with the best service.