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Reviews of Casa Monraz

3.5 out of 5
Casa Monraz
Pedro Moreno 1543, Guadalajara, JAL

Reviews

8.0

Very good

Rating 10 - Excellent. 160 out of 343 reviews" "
Rating 8 - Good. 95 out of 343 reviews" "
Rating 6 - Okay. 37 out of 343 reviews" "
Rating 4 - Poor. 28 out of 343 reviews" "
Rating 2 - Terrible. 23 out of 343 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Noel, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it at all time
Stayed 4 nights in Nov 2023

10/10 Excellent

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Maybe more hot water for showering.
Stayed 1 night in Oct 2023

10/10 Excellent

Irving

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a great location, the staff is super friendly! You got to keep in mind there are some places nearby that play music a little loud at night, so maybe bring some earplugs. Other than that, I totally recommend this place.
Stayed 1 night in Nov 2023

10/10 Excellent

Jared

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value and location
Great place! Centrally located and walkable to the bars and nightlife on Avenida Chapultepec! Loads of food options walkable as well!
Stayed 3 nights in Sep 2023

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful kind staff, our window would not lock & they changed us to a room that had a working window lock without a problem. In a great area if you want to explore the bars & clubs nearby. They have a small gated parking area we had to leave the keys with the front desk in case they had to move it to let another car out. Very clean & good toiletries! Would come back for sure! ◡̈
Stayed 1 night in Sep 2023

10/10 Excellent

EDGAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación
Stayed 1 night in Sep 2023

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent, warm and friendly option in Colonia Americana. An emblematic house of the neighborhood. Highly recommended.
Stayed 4 nights in Aug 2023

10/10 Excellent

Maria G

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel looks like a construction site. It may be a nice place to stay in the future when they finish all the work.
Stayed 1 night in Aug 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
.
Stayed 1 night in Aug 2023

2/10 Terrible

Jose, Los Angeles

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thin walls and the music from the bars around there is really loud. The room flooded during the rain and smelled like mold, no door on the toilet room, nor shower door, even though shows hinges on the glass. I pointed out those problems to the owners and they don’t seem to care and what really bothers me was… THEY DIDN’T EVEN APOLOGIZE!.. they are arrogant and they don’t care if you have an issue with the place. They will take your money and pretty much laugh on your face….. there are other options near there. Don’t do the same mistake I did. Stay somewhere else, where you will be comfortable and appreciate it.
Stayed 4 nights in Jul 2023

8/10 Good

adriana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Me hospede ahi porque queda cerca de la embajada para el tramite de visa. El staff es muy amable. Me toco una habitación junto a la recepcion bastante ruidosa y con olor a caño. El lugar esta bien, no es el mejor pero cumplio con lo que necesitaba.
Stayed 1 night in Jun 2023

6/10 Okay

Araceli

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I have stayed at this hotel for 7 years and it seems to me that it has been neglected over time, there is no attention to detail and they have made remodeling that worsens the lodging, the very small bathrooms, there is nowhere to hang the towels, missing shelves, the reservation was for four people but they only put two glasses. And so many details. It's a shame because it was a good place to stay.
Stayed 1 night in May 2023

4/10 Poor

Gregory

Stayed 1 night in May 2023

4/10 Poor

Jose

Stayed 2 nights in May 2023

8/10 Good

Richard, Tucson

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was under renovation. Some of the electrical was not finished off. Could have caused a problem.
Stayed 5 nights in May 2023

6/10 Okay

Guillermina

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2023

2/10 Terrible

kathy

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Under construction, no hotwater, dirthy, horrible towels, amenities. nothing like the pictures
Stayed 2 nights in Feb 2023

10/10 Excellent

Rogelio, Berwyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was great, very attentive staff
Stayed 1 night in Feb 2023

2/10 Terrible

Manuel

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is a disgrace. I rarely make bad reviews, but this hotel deserves it. The room was dirty with old stained carpet, holes in the walls, missing light fixtures and broken faucets… The worse is the shower: rust and mold and no hot water. My wife and I left and book a room at Demetria hotel: same price, clean, great service, beautiful hotel. Casa Monraz should be ashamed to charge so much to have people shower in a filthy shower.

2/10 Terrible

Cesar

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This place is unfinished. Everything is wrong with this place. They don’t have a payment system in place, it’s dirty and poorly designed. They’re doing renovations so it’s loud and messy everywhere. I asked to change rooms and they suggested a room without door! Unbelievable. Fortunately the owner was gracious enough to move me to a different hotel. These “boutique” hotels in general are a joke but this one In particular shouldn’t be listed in the first place.
Stayed 2 nights in Oct 2022

10/10 Excellent

Jorge

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Guadalajara
The hotel was very charming . A library, bar and cafe. Service was available and the on site bakery/coffee bar was a lifesaver. The room was very comfortable and the bed amazing! The location is in a very lively part of colonial Americana district surrounded by restaurants and many late night clubs and other conveniences. Not the most quiet on Fri/Sat night - but did not bother me. The property is gated and there is someone in the lobby area all night. I felt safe and comfortable in the hotel and area. I look forward to coming back.
Stayed 4 nights in Aug 2022

2/10 Terrible

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Boutique setting with artwork and nice sitting area
Stayed 1 night in Mar 2022
Response from gerencia general on 29 Mar 2022
GRACIAS POR HOSPEDARSE EN CASA MONRAZ , ESPERAMOS PRONTO TENERLOS CON NOSOTROS

4/10 Poor

Gabriella

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The location and curb appeal cannot be denied. It is in a popular part of the city with many restaurants, bars, and a popular street for walking and strolling. Its curb appeal is also alluring as it an historic building with all of its original arcitecture and lovely outdoor seating with a cared for garden. The staff, although polite and nice, did not fulfill our requests when we first arrived and saw the room. And this is where the THUMBS DOWN begins. Everything charming about the exterior is completely lost when walking through the hallways to the room. We stayed in a bigger room with 2 full beds. Although quiet, it showed signs of neglect and half-hazard maintenance at every corner. Worst part was the configuration of the shower. It was located on the OUTER part of the room where we have to step FROM THE SHOWER TO THE BEDROOM rather than it being enclosed with the toilet, sink, and tiny mirror. There was nothing comfortable about that! The walls, decor, flooring just showed so much neglect and yuckiness - as if things repaired were done so with no care or thought for how they would clearly show. The only upside to the room were the clean soft sheets and pillows. They were the only thing that felt "BOUTIQUE" in the Davini Suite. The reviews on Expedia were most deceitful as I based my booking on what others said and the star rating. I would NOT recommend this hotel if you truly want "boutique". Unfortunately.
Stayed 4 nights in Dec 2021
Response from gerencia general on 5 Feb 2022
THANK YOU FOR STAYING WITH US, WE ARE SORRY THAT IT HAS NOT BEEN TO YOUR PLEASURE, WE WILL TAKE INTO ACCOUNT YOUR COMMENTS TO IMPROVE

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Clean. Convenient.
Stayed 2 nights in Dec 2021
Response from Patricia Monraz on 5 Dec 2021
Thank you very much for your comments, see you soon

10/10 Excellent

Westley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay hotel
The Hostess is beautiful inside and out. I love this hotel. i have stayed there 3 times now but this is my first review. its close to all the bars and restaurants on chapultepec. They also serve great food on-site. lovely place!
Stayed 1 night in Nov 2021
Response from Patricia Monraz on 25 Nov 2021
Thank you very much for your comments and for choosing us during your stay in Guadalajara.

8/10 Good

Nirav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good hotel, very private and nice locations. Though bathroom could be better.
Stayed 3 nights in Oct 2021
Response from gerencia general on 4 Nov 2021
Muchas gracias por sus comentarios y por hospedarse con nosotros.

10/10 Excellent

Rene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel is amazing. The Jr. Suite room had plenty of space and the bed was very comfortable. The owner and staff catered to your needs with a happy smile. It is located close to downtown Guadalajara and along an avenue that has plenty of great restaurants. Definitely going to be staying here again.
Stayed 3 nights in Oct 2021
Response from gerencia general on 4 Nov 2021
Muchas gracias por sus comentarios , esperamos regresen pronto a Guadalajara

10/10 Excellent

Daniel John, Aberdeen

Stayed 4 nights in Sep 2021

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, charming
I couldn't be more pleased. The staff was kind, the location near the U.S. Consulate was perfect, and I enjoyed the colonial ambience. I paid a little more for a room with a bathtub (not that common in hotels here) and soaked away any stress.
Stayed 1 night in Mar 2021
Response from Patricia Monraz on 27 Mar 2021
Thank you very much for your comments, a pleasure for us to be able to serve you as you deserve, we are waiting for you on your next visit to Guadalajara

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was a beautiful colonial style building, clean and quiete, Staff was friendly and polite, I would definitely recommend this hotel, and stay here again.
Stayed 3 nights in Mar 2021
Response from Patricia Monraz on 23 Mar 2021
Thank you very much for your comments, we are glad that your stay has been to your liking, we hope you will return soon

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Patricia Monraz on 10 Feb 2021
Gracias por hospedarte en Casa Monraz esperamos en tu próxima visita a Guadalajara.

10/10 Excellent

Malin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Patricia Monraz on 12 Dec 2020
Muchas gracias por hospedarse con nosotros , los esperamos en su próxima visita a Guadalajara

10/10 Excellent

MARIA L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, comfortable, safe, and will come back!
This Boutique Hotel is amazing. The owner, Paty, makes you feel at home with all the comfort. It is beautifully designed. The location is perfect, we walked to the Cathedral and enjoyed all the traditional sites in downtown Guadalajara, we were only 2 or 3 blocks from the US Consulate. Very easy to get an Uber from here to go to the Contemporary sites. Overall, beautiful, comfortable, safe, and would definitely come back to it!!!
Stayed 3 nights in Dec 2020
Response from Gerencia general on 7 Dec 2020
Muchas gracias por sus comentarios,esperamos regresen pronto a Guadalajara y poder hospedarlos de nuevo , gracias

4/10 Poor

Eric Ariel

Disliked: Room comfort
Too small not so confortable
Stayed 1 night in Oct 2020
Response from Gerencia general on 8 Dec 2020
Actually the executive room is very small, recommendation the junior suite has more space

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this place was way cuter then expected. Incredible value for the price point. Super charming and artsy with a golden retriever as their mascot!
Stayed 1 night in Feb 2020
Response from Gerencia general on 6 Mar 2020
Thank you for staying at Casa Monraz, we are happy to assist you, we are waiting for you on your next visit to Guadalajara

8/10 Good

CALEB

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful place just staff very cold.
It’s a beautiful place. Staff is not so friendly...a little cold. Great location.
Stayed 1 night in Feb 2020
Response from Gerencia general on 6 Mar 2020
Thank you very much for staying with us, we are very sorry that you have not felt your stay warm because that is one of the most important for us.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was nice and the staff, especially Bruno, were friendly and helpful. It’s location is good being just a short bus ride into Guadalajara’s historic centre and there are lots of bars and restaurants nearby. A real downside for us was the incredibly loud music from a neighbouring club which didn’t stop until 4am on the Friday. I think if you visited early in the week ... Sunday-Wednesday this wouldn’t be a problem certainly the Wednesday night was fine. Younger visitors would enjoy the vibrant neighbourhood and the nearby club!
Stayed 4 nights in Jan 2020
Response from Gerencia general on 12 Feb 2020
Thank you for your comment, if we report to the authorities about the noise but without getting much support from them, we hope it will be fixed soon. and although there are weekends what is noise sometimes is more than others

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Casa Monraz on 10 Feb 2020
Gracias por su puntuación , los esperamos en su próxima visita a guadalajara

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
We loved staying here. Clean rooms. Great location. Super service. Just a great place
Stayed 7 nights in Jan 2020
Response from Patricia Monraz on 12 Feb 2020
Thank you for staying with us, we are waiting for you on your next visit to Guadalajara

10/10 Excellent

ObdyBanuelos

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Excelente ubicación. Excelente servicio al cliente
Stayed 2 nights in Dec 2019
Response from Casa Monraz on 11 Dec 2019
Gracias por hospedarse en casa monraz los esperamos en su proxima visita a guadalajara.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice neighborhood. Nice neighborhood. Nice neighborhood. Ice eighborood.
Stayed 1 night in Dec 2019
Response from Casa Monraz on 11 Dec 2019
Thank you for staying at Casa Monraz, we are waiting for you in your next visit to Guadalajara

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
I truly like to promote small, family owned properties. While I would not exclude returning, I wouldn't specifically try to go back to this property whenever I go to GDL. The facility is lacking upkeep and attention to details, but as most often, the employees are really trying to please.
Stayed 2 nights in Nov 2019
Response from gerencia general on 4 Dec 2019
Thank you for staying with us, sorry it was not your total agardo. We are already in constant maintenance to provide a better service

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from gerencia general on 6 Dec 2019
gracias por hospederse con nosotros, lo esperamos en su proxima visita a guadalajara.

10/10 Excellent

Mike, Ajijic, mexico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice section of gdl. Lots of bars and restaurants close.
Stayed 1 night in Oct 2019
Response from Casa Monraz on 4 Dec 2019
Thank you for staying with us, we look forward to your next visit to Guadalajara

10/10 Excellent

Amy, New York, NY

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Pretty little hotel, nice location, great restaurant with a lovely patio dining area. The staff were all very helpful and friendly, and there was a place available to store our luggage after we checked out so that we were able to do a few more things in the city. The housekeeping service was very thorough and drinking water and coffee were provided each day. For those who are concerned about the noise from nearby clubs mentioned in some reviews, I can say that from the Suite Presidencial we only vaguely heard music on Saturday night and it wasn't loud enough to keep us awake or disturb us. The rest of our stay (Sunday-Thursday) it was totally silent at night. The bed was so comfortable that I miss it already!
Stayed 6 nights in Oct 2019
Response from Casa Monraz on 4 Dec 2019
Thank you very much for staying with us a pleasure that your stay has been pleasant, we are waiting for you in your next visit to Guadalajara

10/10 Excellent

ROBERT, Ajijic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to explore Colonia Americana. Friendly staff, very helpful.
Stayed 2 nights in Aug 2019
Response from Casa Monraz on 22 Aug 2019
Thank you very much for staying with us. We wait for you in your next visit to Guadalajara

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in Jul 2019
Response from Patricia Monraz on 1 Aug 2019
Gracias por hospedarse en Casa Monraz lo esperamos en su proxima visita a Guadalajara

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations and service. Highly recommend
Stayed 4 nights in Jun 2019
Response from Casa Monraz on 26 Jun 2019
Thank you very much for your comments and we are very pleased that you enjoyed your stay with us.