Ratings based on 132 verified reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

The staff made the stay very pleasant.

Posted 7 Nov 2019 on Hotels
The room is big and clean with a huge bathroom. The staff at the front office is very very helpful. They even provide advice on the itinerary for free and easy travellers.
Comment from Hotel Management
21 Nov 2019 by Suzhou Marriott Hotel, Hotel Management
Dear Guests, Thank you for taking your time to write the valuable feedback. We are delighted to know that you are enjoyed your stay at Suzhou Marriott Hotel and our room and service leave the good experiences for your this trip. We will continue to strive in delivering quality services, to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Thank you!
5 out of 5
by a verified traveller

Well managed

Posted 16 Oct 2019 on Hotels
Very nice
Comment from Hotel Management
16 Oct 2019 by Suzhou Marriott Hotel, Hotel Management
Dear Guests, Thank you for taking your time to write the valuable feedback. We are delighted to know that you are enjoyed your stay at Suzhou Marriott Hotel. We will continue to strive in delivering quality services, to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Thank you!
3 out of 5
by a verified traveller

Posted 14 Oct 2019
At the check-in time, one of staff said that I need to pay for breakfast fee for 1 person. But I’ve paid already break fast included fees for 3 person. It took a time to check-in so it’s an convenient situation. Rooms and amenities are good.
Comment from Hotel Management
16 Oct 2019 by Suzhou Marriott Hotel, Hotel Management
Dear Guests, Thank you for taking your time to write the valuable feedback. We are delighted to know that our rooms and amenities leave the good experiences for your this trip. And, we are very regret that we did not provide you with a satisfactory check-in experience.We will improve it. We look forward to welcoming you back soon in the near future. Thank you!
3 out of 5
by a verified traveller

Posted 15 Sep 2019 on Wotif
Comment from Hotel Management
16 Sep 2019 by Suzhou Marriott Hotel, Hotel Management
Dear Guests, thank you for choosing to stay in the Suzhou Marriott hotel. We are very sorry that we have not been able to provide you with a satisfactory experience on this trip.We look forward to welcoming you back soon in the near future. Thank you!
5 out of 5
by a verified traveller

Posted 30 Aug 2019 on Hotels
Very convenient family travel there, we chold
Comment from Hotel Management
12 Sep 2019 by Suzhou Marriott Hotel, Hotel Management
Dear Guests, Thank you for taking your time to write the valuable feedback. We are delighted to know that you are enjoyed your stay at Suzhou Marriott Hotel and our service leaves the good experiences for your this trip. We will continue to strive in delivering quality services, to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Thank you!
5 out of 5
by a verified traveller

Almost perfect

Posted 3 Aug 2019 on Hotels
It was a very pleasant stay. The staffs were eager to help, but I feel the ladies checking people in for breakfast could be trained a little more on better manners.
Comment from Hotel Management
12 Sep 2019 by Suzhou Marriott Hotel, Hotel Management
Dear Guest, Thank you for taking your time to write the valuable feedback. We are delighted to know that you are enjoyed your stay at Suzhou Marriott Hotel and that our staff service has made your stay experience more memorable. We will also take your suggestion and train our staff's etiquette more actively. We look forward to welcoming you back soon in the near future. Thank you!
5 out of 5
by a verified traveller

Posted 1 Jun 2019
Property was clean and up to date. Location is easy to get in and out.
Comment from Hotel Management
3 Jun 2019 by Suzhou Marriott Hotel, Hotel Management
Dear Guests, Thank you for taking your time to write the valuable feedback. Our hotel is located at the center of Gusu district. We are delighted to know that you are enjoyed your stay at Suzhou Marriott Hotel. We will continue to strive in delivering quality services, to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Thank you!
4 out of 5
by a verified traveller

Comfortable hotel

Posted 16 Apr 2019 on Hotels
Nice hotel, not much within walking distance.
Comment from Hotel Management
22 Apr 2019 by Suzhou Marriott Hotel , Hotel Management
Dear Guests, Thank you for taking your time to write the valuable feedback. We are delighted to know that you are enjoyed your stay at Suzhou Marriott Hotel and that our staff service has made your stay experience more memorable. We will continue to strive in delivering quality services, to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Thank you!
5 out of 5
by a verified traveller

Posted 27 Dec 2018 on Hotels
Very nice hotel.
Comment from Hotel Management
2 Jan 2019 by Suzhou Marriott Hotel, Hotel Management
Dear Guest, Thank you for taking your time to write the valuable feedback. We are delighted to know that you are enjoyed your stay at Suzhou Marriott Hotel and that our staff service has made your stay experience more memorable. We look forward to welcoming you back soon in the near future. Thank you!
5 out of 5
by a verified traveller

Posted 9 Dec 2018 on Hotels
Comment from Hotel Management
12 Dec 2018 by 苏州万豪酒店, Hotel Management
尊敬的贵宾,您好!感谢您选择入住苏州万豪酒店,你对酒店的厚爱,使我们倍感欣喜,贴心的服务是我们应该做的,正是因为有越来越多和您一样支持我们的朋友,才使得万豪酒店越来越好,期待您的再次光临,谢谢!