Room, 1 Double Bed, Accessible | Hypo-allergenic bedding, in-room safe, desk, blackout curtains
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Reviews of Doubletree by Hilton Bristol

4 out of 5
Doubletree by Hilton Bristol
Redcliffe Way, Bristol, England

Reviews

8.4

Very good

Rating 10 - Excellent. 440 out of 1002 reviews" "
Rating 8 - Good. 377 out of 1002 reviews" "
Rating 6 - Okay. 108 out of 1002 reviews" "
Rating 4 - Poor. 53 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Travelled with partner
Very good stay. My only critic is that the lounge area could be brightened up and made more comfortable by having more armchairs and settees rather than the table and chairs currently.
Stayed 3 nights in Apr 2024
Response from A on 18 Apr 2024
Dear Chris,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception team

10/10 Excellent

Rohan

Travelled with partner
Liked: Cleanliness, staff & service
Staff were friendly and helpful, our room was very hot despite the air conditioning and the staff quickly made some adjustments. Bathroom tub was chipped and the water would suddenly run hot or cold but this was manageable.
Stayed 2 nights in Apr 2024
Response from A on 16 Apr 2024
Dear Rohan,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine.
Stayed 1 night in Apr 2024
Response from A on 3 Apr 2024
Dear Guest,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception team

10/10 Excellent

Hannah, Aylesbury

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very easy to get to , close to temple meads train station . Also walkable to the city centre which was very convenient , staff were very friendly and helpful .
Stayed 1 night in Mar 2024
Response from A on 6 Mar 2024
Dear Hannah,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception team

10/10 Excellent

Beau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room
Stayed 1 night in Mar 2024
Response from A on 3 Mar 2024
Dear Guest,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind regards,Reception team

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from A on 28 Feb 2024
Dear David,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception team

6/10 Okay

Greg

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room decent enough. No hot water in the room in the morning tho so couldn’t shower
Stayed 1 night in Feb 2024
Response from A on 13 Feb 2024
Dear Greg,Thank you for your time to give a rating and sharing your experience with us. Kind Regards,Reception team

2/10 Terrible

Carne

No hot water
Stayed 1 night in Feb 2024
Response from A on 13 Feb 2024
Dear Carne,Thank you for your time to give a rating and sharing your experience with us. .Kind Regards,Reception team

8/10 Good

John

Liked: Cleanliness, staff & service
Vvv
Stayed 1 night in Jan 2024
Response from A on 31 Jan 2024
Dear John,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception team

4/10 Poor

Jane

Stayed 1 night in Jan 2024
Response from a on 18 Jan 2024
Dear Jane,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception team

10/10 Excellent

Ellie

Stayed 1 night in Jan 2024
Response from A on 13 Jan 2024
Dear Ellie,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception team

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from A on 8 Jan 2024
Dear Karen,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception team

8/10 Good

Rachel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from A on 24 Dec 2023
Dear Rachel,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception team

6/10 Okay

Harriet

Business traveller
Disliked: Property conditions & facilities
When I saw my work event was being hosted at a Hilton, I had certain expectations of a nice, clean, modern hotel. However, this particular Hilton did not meet those expectations. The main issues were trays from other people's room service being left out in the corridor for extended periods of time, which just looked messy, spelling mistakes on posters (e.g. in the lift regarding the restaurant), and being bothered by staff early morning. On the latter point, this happened twice - the first time was due to reception not linking two bookings properly (despite telling me it was fine) and confused cleaning staff arriving to change over the room (made more difficult by the limited English skills of the cleaners), and the second time, it was 08:15 on the day of checkout (the checkout time is 12 noon) and a woman was going round knocking on doors to check occupancy. I really didn't appreciate an early morning wakeup for no good reason when I was having a rare lie in. Overall, it's fine but nothing to write home about.
Stayed 1 night in Dec 2023
Response from A on 24 Dec 2023
Dear Harriet,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception team

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from a on 24 Dec 2023
Dear Helen,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception team

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overall good but housekeeping just walked in at 10
Overall good. Had housekeeping walk into my room at 10am in the morning to clean when check out ain’t until 12. Wasn’t happy about that.
Stayed 1 night in Dec 2023
Response from A on 13 Dec 2023
Dear Guest,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception team

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay here.
Stayed 2 nights in Nov 2023
Response from Reception on 5 Dec 2023
Hello Christina, We are happy to hear that you enjoyed your stay. We hope you will consider staying with us again in future. Kind regards, Reception Team

10/10 Excellent

Stuart

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were super friendly, efficient and helpful
Stayed 1 night in Dec 2023
Response from Reception on 5 Dec 2023
Hello Stuart, Thank you so much for your review. We are gratified to hear that you enjoyed your stay and we hope to welcome you here real soon. Kind regards, Reception Team

4/10 Poor

David

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The toilet in the room didnt flush ,the hotel was freezing cold and the sounding between rooms is terrible.
Stayed 1 night in Nov 2023
Response from A on 30 Nov 2023
Dear David,Thank you for your time to give a rating and sharing your experience with us. Kind Regards,Reception team

8/10 Good

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from A on 24 Dec 2023
Dear Shaun,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception team

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for exploring the city
Great staff, really friendly & couldn't have been more helpful. Lovely breakfast with excellent choice. Brilliant location for getting around Bristol. We met friends there and my only negative is that the bar area is cold & the furnishing doesn't help as it is drab. Twice we headed for the bar & left after 1 drink & went elsewhere as it was so chilly in there.
Stayed 3 nights in Nov 2023
Response from a on 18 Nov 2023
Dear Jane,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception team

6/10 Okay

Keith

Travelled with group
Liked: Cleanliness, staff & service
Remarkably average
We ended up at the DoubleTree due to a right fiasco at the Bristol Mercure around the corner. As it's a Hilton hotel, we were expecting great things. However, it was nothing more than an expensive Premier Inn. The room was virtually identical to a Premier Inn. My wife went for a shower and there was no hot water - neither in the shower nor the bathroom sink. We spoke with reception and they moved us to the room next door and as a gesture of good will, cancelled our parking fees. The shower wasn't to our taste - we don't like rainfall showers. There was a normal shower head on a flexi-hose, but only a fixed fitting that aimed the water just above your bellybutton. On a positive note, the all-you-can-eat breakfast buffet was excellent and the staff were very attentive. Overall, a remarkably average hotel at a premium price...
Stayed 2 nights in Nov 2023
Response from Reception on 16 Nov 2023
Hello Keith, We are sorry to hear that your stay with us was not entirely satisfactory. We will endeavour to improve what we can and hope you will consider staying with us again in future. Kind Regards, Reception Team

8/10 Good

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from reception on 14 Nov 2023
Thank you for taking the time to leave your feedback. Kind regards, Reception Team

10/10 Excellent

Sylvain

Stayed 1 night in Nov 2023
Response from Reception on 14 Nov 2023
Thank you for taking the time to leave your feedback. Kind regards, Reception Team

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great breakfast, pricey parking
Hotel was well located for Bristol city centre and had good amenities. The breakfast was delicious and good value for money. The parking is a little expensive and it would be nice if they offered a discount for guests. Would stay here again
Stayed 1 night in Nov 2023
Response from A on 13 Nov 2023
Dear Nicholas,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception team

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Reception on 14 Nov 2023
Thank you for taking the time to leave your feedback. Kind regards, Reception Team

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location
Fantastic location, friendly staff and clean room with a beautiful view of the church and city
Stayed 1 night in Oct 2023
Response from A on 8 Nov 2023
Dear Danielle,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception team

8/10 Good

kelvin

Stayed 1 night in Nov 2023
Response from Maya on 8 Nov 2023
Dear Kelvin, Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to hotel soon. Kind Regards, Reception Team

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from A on 8 Nov 2023
Dear Michael,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception team

10/10 Excellent

Abbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Maya on 6 Nov 2023
Dear Abbie, Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon. Kind Regards, Reception team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Maya on 30 Oct 2023
Dear Guest, Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon. Kind Regards, Reception team

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Maya on 30 Oct 2023
Dear Guest, Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon. Kind Regards, Reception team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from ' on 24 Oct 2023
Thankyou for your response! Glad to hear you enjoyed your stay with us.Kind Regards,The Reception Team

4/10 Poor

Daniel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor stay won’t stay again
Poor customer service at the reception desk, rudley greeted.
Stayed 1 night in Oct 2023
Response from A on 19 Oct 2023
Dear Daniel,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind regards,Reception team

6/10 Okay

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Ok but bad pillows
Mostly ok but the worst pillows to sleep on
Stayed 1 night in Oct 2023
Response from a on 19 Oct 2023
Dear Tim,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception team

6/10 Okay

Lisanne

Stayed 1 night in Oct 2023
Response from a on 19 Oct 2023
Dear Lisanne,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception team

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cookies a nice touch
Stayed 1 night in Oct 2023
Response from a on 14 Oct 2023
Dear Graham,Thank you for choosing the hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Bristol.Kind Regards,Reception team

6/10 Okay

Gary

Business traveller
Disappointing! Room 524 Accessibility Room, lacked appropriate lighting as only one side light in addition to bedside lights; no desk lighting making that area of the room dark. TV - the manner in which it was positioned meant you had a limited view. Bathroom - No hot water in the sink! (Shower was fine though) Having arrived at 21:30 and arrived i the bar at 21:55 I was made to feel like 'hurry up and order' the bar staff member kept looking at her watch! Average Staff. Average Hotel. Good Parking
Stayed 1 night in Oct 2023
Response from a on 14 Oct 2023
Dear Gary,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception team

10/10 Excellent

Stephen

Stayed 1 night in Oct 2023
Response from a on 14 Oct 2023
Dear Stephen,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception Team

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from A on 3 Oct 2023
Dear Ray,Thank you for your time to give a rating and sharing your experience with us. Kind Regards,Reception team

10/10 Excellent

AmeliaLatisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , lovely friendly staff
Stayed 1 night in Sep 2023
Response from A on 30 Sept 2023
Dear Amelia,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception team,

10/10 Excellent

Ian

Stayed 4 nights in Sep 2023
Response from A on 24 Sept 2023
Dear Ian,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception team,

8/10 Good

Margaret

Stayed 1 night in Sep 2023
Response from A on 21 Sept 2023
Dear Margaret,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to hotel soon.Kind Regards,Reception team

8/10 Good

Edmund

Stayed 1 night in Sep 2023
Response from A on 13 Sept 2023
Thank you for your review.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a bit dated but clean and quiet. The staff were friendly and helpful. The breakfast was a bit pricey. All in all a good place to stay.
Stayed 1 night in Sep 2023
Response from A on 30 Sept 2023
Dear John,Thank you for your time to give a rating and sharing your experience with us. Kind Regards,Reception team,

10/10 Excellent

Temitope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel
The hotel was simply fantastic, the breakfast was amazing the services was excellent
Stayed 2 nights in Sep 2023
Response from A on 6 Sept 2023
Dear Temitope,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception team

6/10 Okay

Roger

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property was well located and close to Quays which is a nice area. However, the property could benefit from refurbishment and furniture replacing.
Stayed 2 nights in Aug 2023
Response from A on 6 Sept 2023
Dear Roger,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception team

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms. Quiet.
Stayed 1 night in Sep 2023
Response from A on 6 Sept 2023
Dear John,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Reception team

10/10 Excellent

Mary

Stayed 4 nights in Aug 2023
Response from Maya on 2 Sept 2023
Dear Mary,Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,Maya Symmans de Vere GreenGuest Service SupervisorDoubletree by Hilton Bristol City Centreenquiries@focusbristol.co.uk +441179260041

10/10 Excellent

Gemma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
,
Stayed 1 night in Aug 2023
Response from Maya on 2 Sept 2023
Dear Gemma,Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,Maya Symmans de Vere GreenGuest Service SupervisorDoubletree by Hilton Bristol City Centreenquiries@focusbristol.co.uk +441179260041