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Reviews of Quality Inn Forsyth near GA Public Safety Training Center

2.5 out of 5
Quality Inn Forsyth near GA Public Safety Training Center
951 GA Hwy 42 N. Building A, Exit 188 off I-75, Forsyth, GA

Reviews

7.2

Good

Rating 10 - Excellent. 110 out of 381 reviews" "
Rating 8 - Good. 111 out of 381 reviews" "
Rating 6 - Okay. 80 out of 381 reviews" "
Rating 4 - Poor. 46 out of 381 reviews" "
Rating 2 - Terrible. 34 out of 381 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Kathleen

Travelled with family
Liked: Cleanliness, staff & service
The staff was friendly. The system was slow for checkin. No access from rear of building to office at least at 5p. Ice machine broke. Mattresses are horrible.The surrounding blds look abandoned. 1/2 of the quailty inn blding is closed. Not worth $70. A nite
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Kathleen, We appreciate your feedback on our friendly staff. We apologize for any inconvenience and hope you reached out to the management for further assistance with your concerns. Thank you for sharing your experience.

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok for the price. Back side quiet. Road noise loud on the highway side.
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Tony, Thank you for sharing your feedback with us. We appreciate your comments and will share your experience with the team for future improvements. If there's anything else we can assist you with, please don't hesitate to reach out.

8/10 Good

Shawn

Stayed 1 night in Mar 2024
Response from Manager on 4 Apr 2024
Hello Shawn, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar 2024
Hello Mary,We are thrilled to hear that you found our staff friendly during your stay! We strive to provide exceptional service to all our guests. Your kind words will be shared with the team to motivate them further. Thank you for taking the time to share your feedback with us.

10/10 Excellent

Debra

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very clean and updated!
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Debra,We're delighted to hear you found our hotel clean and updated! Your satisfaction is our priority, and we appreciate your positive feedback. Feel free to reach out to our management team with any further comments or suggestions for your next visit.

2/10 Terrible

Christine

Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Christine,We are sorry to hear that your experience did not meet your expectations. Please reach out to us directly so we can address any concerns you may have. We value your feedback and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Lina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is not a handicap friendly property at all.
Stayed 3 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Lina, We appreciate your feedback and regret any inconvenience caused. Your comments will be shared with the team for further improvements. Thank you for sharing your thoughts with us.

8/10 Good

mark

Liked: Cleanliness
Updated. Very nice
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello mark,We are pleased to hear that you found your stay enjoyable. Your feedback is greatly appreciated. Thank you for choosing our hotel for your accommodation needs.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was able to provide me with my own personal space while being very close to my training facility.
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Jennifer,Thank you for choosing our hotel for your recent stay! We are delighted to hear that our location was convenient for your training needs. We strive to offer our guests a comfortable and private space to relax and unwind. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Joquesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on 22 Jan 2024
Hello Joquesha,We are thrilled to hear that you had a wonderful experience during your stay with us! We strive to provide excellent service and we are delighted that we met your expectations. We hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Krupal

Liked: Cleanliness, staff & service, property conditions & facilities
Upgraded bathroom. Excellent condition. Clean breakfast area.
Stayed 1 night in Jan 2024
Response from Manager on 16 Jan 2024
Hello Krupal,Thank you for taking the time to share your positive feedback regarding our upgraded bathroom and excellent condition. We are also glad to hear that you found our breakfast area clean. We take pride in providing a comfortable and enjoyable experience for our guests. We appreciate your kind words and hope to welcome you back in the future.

8/10 Good

Kelli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Kelli, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Jon,Thank you for choosing our hotel for your stay! We appreciate your high rating and are glad that you had a great experience with us. If you have any specific feedback or suggestions, we encourage you to reach out to us directly so we can address any issues and continue to improve. We hope to welcome you back again in the future!

10/10 Excellent

lisa

Liked: Amenities
The staff was friendly and helpful
Stayed 1 night in Jan 2024
Response from Manager on 9 Jan 2024
Hello lisa,Thank you for your kind feedback regarding our staff's friendliness and helpfulness. We strive to provide excellent customer service at all times and it's wonderful to hear that we met your expectations. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

8/10 Good

darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
?
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello darrell,Thank you for sharing your feedback about your recent stay at our hotel. We deeply regret any inconvenience you may have encountered during your stay. We take all guest concerns seriously and strive to continually improve our services. We apologize for any lapse in housekeeping and appreciate your understanding in this matter. If you have any further concerns, we encourage you to reach out to our management team directly.

8/10 Good

Jose

Business traveller
Had a great stay, but a little noisy due to it adjacent to the interstate. The room was clean and comfortable. I would stay again.
Stayed 2 nights in Dec 2023
Response from Manager on 9 Dec 2023
Hello Jose,Thank you for your positive feedback on your recent stay with us! We're glad to hear that you found our rooms clean and comfortable. We apologize for any noise you experienced due to the nearby interstate. Please keep us in mind for your future travels, and we'll ensure your next stay with us is even more enjoyable.

8/10 Good

Denise

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Denise,Thank you for choosing our hotel for your stay! We truly appreciate your positive rating. If you have any specific feedback or suggestions, we would love to hear from you. Please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Melissa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff, clean good breakfast can’t beat the price great stay
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello Melissa,Thank you for sharing your positive feedback! We're thrilled to hear that you enjoyed our friendly staff, clean accommodations, and delicious breakfast. We strive to provide an excellent value to our guests. We appreciate your review and hope to welcome you back in the future for another great stay.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 17 Nov 2023
Hello John,Thank you for choosing to stay at our hotel and for sharing your feedback. We appreciate your positive rating and are delighted to hear that you had a pleasant experience overall. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Edwin

Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Edwin,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another excellent stay.

8/10 Good

Christipher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heading north
Nice updates,clean. They are still working on some of the rooms so a little construction material around. Nothing that hurts the stay. Great location for a pass thru stay without the city prices
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello Christipher,Thank you for your feedback! We apologize for any inconvenience caused by the ongoing construction. We appreciate your understanding and hope you had a pleasant stay.

10/10 Excellent

Richard and Gabe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
It was renovated and very nice
Stayed 1 night in Oct 2023
Response from Manager on 19 Oct 2023
Hello Richard and Gabe,Thank you for your kind words about our renovated hotel. We strive to provide a nice and pleasant experience for all our guests. We hope to welcome you back again soon.

10/10 Excellent

Amberni Talesse

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Amberni Talesse,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

Nancie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel remodel and NO bar/restaurant
The app gave me wrong directions. Once We figured out we got to motel and it didn’t look like it was opened - building material everywhere and No bar or restaurant. I picked this location because it said it had a restaurant. Very disappointed. But luckily we got 1 of their remodeled rooms and it was very clean and new. Bed was comfy. Only fast food was found near hotel but had to drive to. After 10 hrs of driving we were tired.
Stayed 1 night in Oct 2023
Response from Manager on 4 Oct 2023
Hi Nancie,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will give us another chance so we can provide you with a much more satisfying experience.

10/10 Excellent

Maria

Business traveller
Stayed 1 night in Sep 2023
Response from Manager on 3 Oct 2023
Hello Maria,Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terrible

Ed

The app offered directions to the hotel which took me 30 miles away. Not a good thing. I ended up walking into a Quality Inn in Byron Ga for the night.
Stayed 1 night in Sep 2023
Response from Manager on 14 Sept 2023
Hello Ed, I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Good

Cristi

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay for the night and for the value.
Stayed 1 night in Aug 2023
Response from Manager on 8 Sept 2023
Hi Cristi,Your high rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location of the property and the kindness and professionalism of the staff.
Stayed 1 night in Sep 2023
Response from Manager on 7 Sept 2023
Hello Kimberly,On behalf of our entire staff, we thank you for your business and for your comments regarding our staff and comments about our location. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 Good

william

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 2 Sept 2023
Hello william,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

kinesha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
They advertise pool, gym but no pool or gym was available
Stayed 1 night in Aug 2023
Response from Manager on 2 Sept 2023
Hello kinesha,Thank you for your review and comments regarding our pool. We hope to see you again to deliver you with a 5 star experience.

6/10 Okay

Gail

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
We can't get anybody to vacuum or make our beds
Stayed 1 night in Aug 2023
Response from Manager on 1 Sept 2023
Hello Gail, It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. I hope that we will impress you with exemplary service during future visits.

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Better than expected
The hotel could use a facelift on the exterior but the interior of our hotel room surprised us. It was reasonably clean and the bed was quite comfortable. The pet fee was very reasonable and staff was very friendly with check in and out. I think my biggest concern is the stairs to the second floor of the motel. Both myself and my husband slipped on them as they are steep and slippery. All in all a good stay for travel
Stayed 1 night in Jul 2023
Response from Manager on 1 Aug 2023
Hello Rebecca,On behalf of our entire staff, we thank you for your business and for your comments regarding our staff as well as our bed. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

8/10 Good

dawn

Stayed 1 night in Jul 2023
Response from Manager on 23 Jul 2023
Hello dawn,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Sedet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 14 Jul 2023
Hello Sedet,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

Richard

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I'm sure the appearance will be good once construction is complete, but it's too close to the highway, noise from truck traffic was awful
Stayed 1 night in Jun 2023
Response from Manager on 7 Jul 2023
Hello Richard,It means so much to have earned your business. We appreciate the feedback regarding our construction. I hope you will return to enjoy a memorable and exceptional experience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Stayed 1 night in Jul 2023
Response from Manager on 5 Jul 2023
Dear Guest,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

Breanna

Travelled with family
Liked: Cleanliness, staff & service
I booked this place for the pool. There was no pool due to the in progress renovation. It has apparently been this way for months and will be this way for the foreseeable future. I was told by the front counter clerk that the unavailable features will not be removed from the online listing because it would interfere with sales. Perfect. Rooms were outdated. No amenities. If you’re down for a no frills room at a somewhat decent price, go for it. Look elsewhere otherwise.
Stayed 2 nights in Jul 2023
Response from Manager on 5 Jul 2023
Hello Breanna,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

2/10 Terrible

mariella

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
there was pubic hair on the shower walls.
Stayed 1 night in Jun 2023
Response from Manager on 30 Jun 2023
Hello mariella, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Verified traveller

Disliked: Staff & service
The birthday weekend you don't wish on anyone!
Showed up, checked-in and as soon as I went to the room I could see that the pool wasn't in use like it said on the website. So I tried to call down to the office but the landline phone wasn't operational. Next I went down to the office to talk to the manager to let him know that I would like to leave and would like my money back. Then he argue with me stating that they had a policy that if we were here for 30 mins after check-in then he couldn't refund me and that he can show me that I've been there for more that 30 mins. When he went over to his CPU he looked and saw that it hasn't even been 20 mins. No apology or anything. He proceeded to want to check out the room and because my wife just sat on the bed he can only give us half the money back. So we stayed can't lose any money. The room was clean. It was a decent room and the morning breakfast was alright. But the customer service needs a lot of work and they need to get rid of the false advertisement.
Stayed 1 night in Jun 2023
Response from Manager on 24 Jun 2023
Dear Guest,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

2/10 Terrible

Cornelia

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not worth it.
The hotel was under construction, so there is no pool or the tiki bar. When we arrived late so it was dark and we were very tired, so when I walked out of the room to get our luggage the tile was not completed and uneven on the walkway. With this not done I fell almost breaking my leg. There were no signs that said watch your step, with this happening I had to go to the local hospital.
Stayed 1 night in Jun 2023
Response from Manager on 21 Jun 2023
Hello Cornelia, We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

8/10 Good

Joseph

Stayed 1 night in May 2023
Response from Manager on 4 Jul 2023
Hello Joseph,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Lansdon

Stayed 1 night in Jun 2023
Response from Manager on 2 Jul 2023
Hello Lansdon,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Stephen

Stayed 1 night in Jun 2023
Response from Manager on 2 Jul 2023
Hello Stephen,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

6/10 Okay

Sean

Travelled with family
Disliked: Property conditions & facilities
Hotel was acceptable at best. Under construction, pool not open, breakfast was just ok.
Stayed 1 night in Jun 2023
Response from Manager on 8 Jun 2023
Hi Sean,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again

4/10 Poor

Michael

Travelled with family
Liked: Cleanliness, staff & service
The staff was polite but the phones didn’t work tv was going I and out and the property was in the process of being renovated
Stayed 2 nights in May 2023
Response from Manager on 10 May 2023
Hello Michael, I'm sorry that your stay was compromised by “noise/dust/mess” from the renovations. We're doing everything we can to minimize the inconvenience, and the dates of the renovations are listed, we hope to have you back for a future stay once work is complete.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
use the hint in the address - exit 188. Garmin didn't recognized the N/S part of 42 in the address and sent me all over
Stayed 1 night in Apr 2023
Response from Manager on 19 Apr 2023
Hi Daniel,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

8/10 Good

John

Stayed 1 night in Apr 2023
Response from Manager on 6 May 2023
Hello John,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Jaclyn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was a brown stain on the comforter of 1 bed. The comforters smelled like they hadn’t been washed, like BO. The shower had slime on the walls. The carpet hadn’t been vacuumed, there was food by the the nightstand and a bottle lid by the bed. The chair was stained with who knows what.
Stayed 1 night in Mar 2023
Response from Manager on 4 Apr 2023
Hello Jaclyn, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

8/10 Good

Jennifer

Stayed 1 night in Mar 2023
Response from Manager on 12 Mar 2023
Hello Jennifer,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the worst property ive ever stayed at. Everything was broke and the bed and shower were disgusting.
Response from Manager on 10 Mar 2023
Hello Joseph, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.