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Reviews of Candlewood Suites Greenville, an IHG Hotel

2.5 out of 5
Candlewood Suites Greenville, an IHG Hotel
25 Green Heron Road, Greenville, SC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 143 out of 221 reviews" "
Rating 8 - Good. 50 out of 221 reviews" "
Rating 6 - Okay. 14 out of 221 reviews" "
Rating 4 - Poor. 6 out of 221 reviews" "
Rating 2 - Terrible. 8 out of 221 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Merci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the stay here was great.
Stayed 1 night in Apr 2024

6/10 Okay

Merci

Travelled with family
I’ve stayed at this property several times over the years and it was a great hotel. However it has declined substantially with staffing and cleanliness. Aside that it’s in a great safe location.
Stayed 1 night in Mar 2024

2/10 Terrible

Emir

10/10 Excellent

Tammy

Liked: Property conditions & facilities
Good value
Stayed 1 night in Dec 2023

10/10 Excellent

Mary A

Liked: Cleanliness, staff & service, property conditions & facilities
very pet friendly, clean, and quiet.
Stayed 2 nights in Oct 2023

10/10 Excellent

Marie

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Shashank

Liked: Cleanliness, staff & service, property conditions & facilities
Close to a lot of dining options
Stayed 1 night in Sep 2023

2/10 Terrible

MICHAEL

Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Holly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
very nice motel
Stayed 1 night in Jun 2023
Response from Candlewood Suites Management on 9 Jul 2023
Dear Holly,Thank you for taking the time to tell us about your experience at Candlewood Suites GREENVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I am so happy to hear you enjoyed your stay with us.We look forward to having you return the next time you come to Greenville.

2/10 Terrible

Barbara

Disliked: Cleanliness, property conditions & facilities
Roaches!
Stayed 3 nights in Jun 2023
Response from Candlewood Suites on 29 Jun 2023
Dear Barbara,Thank you telling us about your experience. From the entire staff, we apologize for failing to exceed your expectations. Please know that your feedback is extremely valuable to us and always strive to provide pleasant and comfortable accommodations. We hope to be notified during the stay in the future to provide a better experience during your stay.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
comfortable beds, will be staying there again.
Stayed 1 night in Jun 2023
Response from Candlewood Suites on 29 Jun 2023
Thank you for taking the time to tell us about your experience.Your feedback is extremely valuable to us and will use it to continuously make changes to our brand to improve the guest experience. We look forward to seeing you again soon!

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Candlewood Suites on 29 Jun 2023
Thank you for taking the time to tell us about your experience.Your feedback is extremely valuable to us and will use it to continuously make changes to our brand to improve the guest experience. We look forward to seeing you again soon!

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in the middle of town, but set slightly off on a side street, so was very quiet. The staff were super friendly. I would definitely go there again.
Stayed 2 nights in Apr 2023
Response from Monica- Assistant General Manager on 5 May 2023
Thank you for choosing us as your host while in Greenville, SC! We appreciate the kind words and allowing our team to provide excellent service! We look forward to seeing you again on your next trip.

6/10 Okay

Aaron

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The bed squeaked at the slightest movement, like a rusty door hinge. The ac sounded like a loud car exhaust any time it was cooling. The parking lot lights were turned off by 9 pm. The shower pressure was very weak. The TV was around the size of a computer monitor. All this, but the price was on par with some of the more expensive hotels in the area.
Stayed 1 night in Apr 2023
Response from Monica- Assistant General Manager on 5 May 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites GREENVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to correct where we have fallen short in order to provide a better experience in the future.

8/10 Good

Donald J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Products used for cleaning floors in bath and kitchenette left them sticky and slick if damp or wet. They were shiny but sticky and slippery when damp or wet. Recommend using a different product like soap and water with vinegar. Clean better than looks clean and shiny.
Stayed 5 nights in Mar 2023
Response from Monica- Assistant General Manager on 5 May 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites GREENVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to correct where we have fallen short in order to provide a better experience in the future.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location near restaurants and major highways
Stayed 4 nights in Mar 2023
Response from Monica- Assistant General Manager on 5 May 2023
Thank you for choosing us as your host while in Greenville, SC! We are glad you enjoyed your stay with us! We look forward to seeing you again on your next trip.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay- would definitely stay here again!!
Stayed 2 nights in Mar 2023
Response from Monica- Assistant General Manager on 5 May 2023
Thank you for choosing us as your host while in Greenville, SC! We appreciate the kind words and allowing our team to provide excellent service! We look forward to seeing you again on your next trip.

10/10 Excellent

Haley

Stayed 1 night in Mar 2023

2/10 Terrible

kimila

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
200$ a night to stay in a stay by the week type hotel. It was terrible. Hair in our beds. No breakfast. People living in cars in the parking lot. Worst I’ve stay at in 20 years. Sad that they rep their selves as a nice hotel online. Please read this and run

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

Carleton, Columbia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location was great, the staff were wonderful. However there was no linen for the pull-out bed the air conditioning unit in the master bedroom would not function properly. And there was the smell on marijuana on the premises. Overall the suite was completely unsatisfactory for my family coming in to Greenville for the weekend.
Stayed 2 nights in Sep 2022
Response from Management on 26 Sept 2022
Thank you for your feedback regarding your stay. We apologize we failed to meet your expectations. Our staff is available 24 hours to assist with any needs you may have, such as clean linens for the pull-out and assistance with the air in your room. We are happy to assist once notified of any issues. Thank you and we hope to see you again in the future.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location. The bed was not as comfortable as other hotels that we have stayed. I was disappointed that there wasn’t a breakfast, an oversight on my part. The room was great with a fridge and stove.
Stayed 1 night in Aug 2022

10/10 Excellent

Clothile

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Assistant General Manager on 22 Jun 2022
Thank you for taking the time to tell us about your experience at Candlewood Suites GREENVILLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I am so happy to hear you enjoyed your stay with us. We look forward to having you return the next time you come to Greenville.

10/10 Excellent

Celena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Clean and very comfortable!
Stayed 1 night in Jun 2022
Response from Assistant General Manager on 22 Jun 2022
Thank you for choosing us as your host while in Greenville, SC! We appreciate the kind words and allowing our team to provide excellent service! We look forward to seeing you again on your next trip.

10/10 Excellent

Danny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very nice and clean.
Stayed 1 night in May 2022
Response from Assistant General Manager on 22 Jun 2022
Thank you for your kind words and choosing to stay with us during your trip! We are glad you enjoyed your stay and look forward to seeing you again on your future trip!

10/10 Excellent

Kristy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly frost desk staff, full and clean kitchen.
Stayed 1 night in Apr 2022
Response from Assistant General Manager on 22 Jun 2022
Thank you for choosing us as your host while in Greenville, SC! We appreciate the kind words and allowing our team to provide excellent service! We look forward to seeing you again on your next trip.

2/10 Terrible

Kris

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This room was filthy and I refused to stay both nights.
Stayed 2 nights in Apr 2022

4/10 Poor

Vicki

Stayed 1 night in Apr 2022

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2022

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
New furnishings going in, no problems with noise though. Enjoyed it as usual!
Stayed 2 nights in Mar 2022

10/10 Excellent

Joey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful and the hotel was very clean and comfortable.
Stayed 4 nights in Mar 2022

10/10 Excellent

Tianna

Travelled with partner
Liked: Cleanliness, staff & service
The rooms are renovated and very nice
Stayed 1 night in Feb 2022

8/10 Good

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
A little outdated and looked like work going on. Furniture warn.
Stayed 1 night in Feb 2022

10/10 Excellent

Loran, Clemmons

Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFECT STAY
Absolutely love this hotel. Comfortable and quiet. The room has everything you need. I wish I could stay at Candlewood Suites everywhere I travel.
Stayed 1 night in Dec 2021
Response from Guest Services on 13 Jan 2022
Thank you for your kind words regarding your recent stay and our hotel. We look forward to welcoming you upon your return to Greenville!

10/10 Excellent

S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was very nice. The bed was very comfortable. Really liked having the shampop, conditioner, and body wash
Stayed 1 night in Nov 2021
Response from Management at Candlewood Suites on 10 Dec 2021
Thank you for your kind words and choosing to stay with us during your trip! We are glad you enjoyed your stay and look forward to seeing you again on your future trip!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful!
Stayed 1 night in Oct 2021
Response from Management at Candlewood Suites on 27 Oct 2021
Thank you for your kind words and choosing to stay with us during your trip! We are glad you enjoyed your stay and look forward to seeing you again on your future trip!

6/10 Okay

Tanya

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2021

10/10 Excellent

Catherine, Avon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room, plenty of room for multiple day stay.
Stayed 1 night in Oct 2021
Response from Management at Candlewood Suites on 24 Oct 2021
Thank you for taking the time to tell us about your experience at Candlewood Suites GREENVILLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I am so happy to hear you enjoyed your stay with us. We look forward to having you return the next time you come to Greenville.

10/10 Excellent

Quiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Management at Candlewood Suites on 24 Oct 2021
Thank you for taking the time to tell us about your experience at Candlewood Suites GREENVILLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I am so happy to hear you enjoyed your stay with us. We look forward to having you return the next time you come to Greenville.

8/10 Good

Matthew Ryan, Spanaway

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The wifi didn't work in the room. The hotels only resolution was to tell me to call a third party support. They didn't make an effort to help themselves. The third party took an hour to call me back. Its a really good location, but there are no sidewalks to walk to the restaurants that are very close. Disappointing.
Stayed 1 night in Oct 2021
Response from Management at Candlewood Suites on 24 Oct 2021
Thank you for providing feedback on your recent stay with us to assist us in improving our services. We apologize for failing to meet your and our expectations.

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
47
Happy birthday to me
Stayed 2 nights in Sep 2021
Response from Management at Candlewood Suites on 24 Oct 2021
Thank you for taking the time to tell us about your experience at Candlewood Suites GREENVILLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you enjoyed your birthday with us! We look forward to having you return the next time you come to Greenville.

6/10 Okay

Stephanie

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, clean, big and staff was friendly.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cozy & Sweet
Everything about this stay at this location was great. The room & bed was a little small but overall everything was great
Stayed 2 nights in Jul 2021

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay!
Great stay. Would stay here again.
Stayed 1 night in Jul 2021

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great good staff friendly service
Stayed 8 nights in Jun 2021