Lobby

Reviews of Knights Inn Greenville, NC

2 out of 5
Knights Inn Greenville, NC
3435 S Memorial Dr, Greenville, NC

Reviews

4.8
Rating 10 - Excellent. 36 out of 362 reviews" "
Rating 8 - Good. 50 out of 362 reviews" "
Rating 6 - Okay. 61 out of 362 reviews" "
Rating 4 - Poor. 72 out of 362 reviews" "
Rating 2 - Terrible. 143 out of 362 reviews" "

5.0/10

Cleanliness

6.2/10

Staff & service

4.0/10

Amenities

4.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Chris

Disliked: Cleanliness, amenities, property conditions & facilities
This place is very dirty with the bed linens visibly soiled and stained, mold noted on entire base of the shower curtain and wash cloth and towels torn and stained. There were multiple spiders seen on the floor and the television had 6 channels. I thought it would be ok for a night while visiting my son at college. I would never go back and don’t recommend this place for any price. It really was disgusting. The front desk receptionist was nice and friendly. That was the only thing I could say was
Stayed 1 night in Apr 2024
Response from Guest Relations on 18 Apr 2024
Dear Chris,Please accept our apologies for any disappointment in your room during your visit. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your feedback will be discussed internally and we'll make improvements where necessary. Thank you, and we hope to see you again in the future.

2/10 Terrible

Je'Lisa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was this worst experience I've ever had staying at a hotel/motel. They said the room was non smoking, but there was burn holes in the comforter. The pillow cases and sheets had yellow and brown stains on them. There was no towels or wash cloths in the room. When I went to ask the receptionist for 2 towels and 2 wash cloths, she was only able to give me one towel and 2 dirty wash cloths. The receptionist was nice but that was the only good thing about this experience. We were woken up super early due to construction right next door. My goodness this experience was terrible. But I guess you get what you pay for huh?
Stayed 1 night in Feb 2024
Response from Guest Relations on 1 Mar 2024
We recognize your time is valuable and appreciate the feedback you have provided. While we are delighted that our team members made a positive impact on your stay with us, we are disheartened that we were unable to meet all of your expectations. Please know that what is described is not usual for a stay with us, and we will be sure to discuss your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

2/10 Terrible

Dave

I did not book the room because it was so dirty They were doing renovations and no room was available so says the lady at the front office Yet she tried to stick us in an unfinished room please ensure my credit card is been refunded
Stayed 1 night in Feb 2024
Response from Guest Relations on 23 Feb 2024
Dear Dave,We're sorry to hear that you didn't have a good experience with us overall. All of your feedback will be discussed internally, as this is never the experience we want our guests to have. For all billing inquiries, please reach out to the third-party site you booked with, as they will be the best ones to assist you. We wish you all the best and hope you will give us another chance soon.

2/10 Terrible

Gregory

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

4/10 Poor

William

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very nice and friendly woman who checked me in but clear the mgmt/company didn’t provide her/the staff with the tools to take care of the property & its guests.
Stayed 1 night in Dec 2023
Response from Guest Relations on 12 Jan 2024
Dear Noel,Thank you for sharing your comments with us. It is unfortunate that not everything about your stay was perfect. We apologize for any perceived rudeness on behalf of our staff and have forwarded your feedback to our team so we can better ensure a quality experience for all of our guests. In the future, we hope for another chance to impress you.

2/10 Terrible

Unknow

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was hot and cold running water.
Stayed 1 night in Dec 2023

2/10 Terrible

Jackie

Stayed 3 nights in Nov 2023

10/10 Excellent

Brittany

Stayed 4 nights in Nov 2023

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Kwame

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Place was dirty holes in the walls..raccoons jumping out of trash cans just terrible
Stayed 1 night in Oct 2023
Response from Guest Relations on 28 Oct 2023
Dear Kwame,We appreciate you for reaching out. However, it is genuinely upsetting to hear this, as we work hard to impress. Nonetheless, thank you for bringing your concerns to our attention. Our team will address them immediately and ensure we always present our property, attention to cleanliness, and all we offer in the best light. As your travels continue, we wish you well and hope you consider giving us another chance to change your perceptions down the line.

6/10 Okay

Christopher

Stayed 2 nights in Oct 2023

10/10 Excellent

Phyllis

Stayed 1 night in Oct 2023

2/10 Terrible

Angeleigha

Stayed 2 nights in Oct 2023

6/10 Okay

Rosalinda

Stayed 2 nights in Oct 2023

8/10 Good

James

Liked: Cleanliness
Stayed 3 nights in Sep 2023

2/10 Terrible

Tonya

Disliked: Cleanliness, staff & service, property conditions & facilities
I have already sent you a request for refund roaches were falling on me when I laid down. Got up and looked around they were everywhere. Have pictures!! Only there a few hours had to sleep in my car!!!
Stayed 1 night in Sep 2023

2/10 Terrible

Lori

Stayed 1 night in Sep 2023

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It was filthy, and had not been kept up. Door not working, no TV remote, mirror dirty, bathroom a mess. Looked like mold.
Stayed 1 night in Sep 2023

2/10 Terrible

david

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I pay for room for five days. I came in at 2 o’clock to check in. I wouldn’t in my room. It was dirty had roaches dead roaches in the bathroom. I went back up there to the guy I like you even Carrie give me another room and I smell real salary And the pool had green and it was not even clean so I had to cancel my stay lucky I was able to find another place, but I had to find a place to stay that night. They did not even care they need to be closed down.
Stayed 4 nights in Aug 2023
Response from Guest Relations on 4 Sept 2023
Dear David,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. Room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed immediately as we take action to rectify the issues you've mentioned and give our rooms and property the extra attention they may need. This is not the lasting impression we want to leave you with, so please consider returning someday and giving us another chance to change your perceptions.

2/10 Terrible

Mollie

Stayed 4 nights in Aug 2023

2/10 Terrible

Thomas

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I just needed a place to sleep and didn’t want to spend a lot of money. Do yourself a favor and spend a couple extra dollars and get a better hotel that you will feel safe. The bed was sagging, and when I pulled down the main cover, there was a pack of cigarettes underneath the bed sheet. Lesson learned
Stayed 2 nights in Jul 2023
Response from Guest Relations on 2 Aug 2023
Dear Thomas,We're sorry to hear that you didn't have a good time with us, and we apologize for any cleanliness concerns during your visit. Our team will look into your comments further and make changes where necessary. Thank you, and we hope to see you again soon.

2/10 Terrible

Delindness

Stayed 1 night in Jul 2023

2/10 Terrible

Headley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

CHRISTINE

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
overall the whole place was very dirty. So dirty we didn't want to touch anything. The room smelled. The carpet looked as though it hadn't been cleaned ever. The bathroom area was filthy. The air conditioner looked like someone thru their fist or something into it It looked as though the missing piece was in the bottom of the pool. Which probably hadn't been cleaned in who knows how long. The town was booked because of graduation so there was no other place to stay. Otherwise, we would have moved immediately.
Stayed 3 nights in May 2023
Response from General Manager on 12 May 2023
Dear Christine,Thank you so much for your comments, and we're sorry to hear about any lack of upkeep or cleanliness during your visit. We'll be sure to have our team members look into all your comments further and make changes where necessary. Please consider coming back to join us again at some point soon.

2/10 Terrible

Scott

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty. We were supposed to have a smoke free room but we couldn't even enter the room because of the smell. When we returned to the checkin counter the gentleman said that it was a smoke free room. We asked for a refund and left.
Stayed 1 night in Apr 2023
Response from Guest Relations on 26 Apr 2023
Dear Scott,We are saddened to learn that you decided not to stay with us due to your room's odor. Your feedback is greatly appreciated and will be shared with our housekeeping team to ensure our accommodations smell fresh and clean. Thank you for taking a moment to share your thoughts, and we wish you well.

4/10 Poor

Prudence

Travelled with partner
Disliked: Property conditions & facilities
Smelled like weed when enteted. Run down building. Door entry with key pass not work for 1st room. 2nd room was hard to seipe to open. Not recommended for long stay. Run down. But located convience.
Stayed 1 night in Apr 2023
Response from Guest Relations on 18 Apr 2023
Dear Prudence,It sounds like your time with us did not meet your expectations. Providing comfortable and well-maintained accommodations is crucial, and we will use your feedback to take action and ensure our future guests have a much better experience. Thank you for making your voice heard.

2/10 Terrible

Randall

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Blood in tub. Puke in sink. Toilet clogged. No sheet. Other than that 4 stars.
Stayed 1 night in Apr 2023

2/10 Terrible

Brandy

Travelled with family
Disliked: Amenities, property conditions & facilities
I am not picky about hotels typically opting for something simple and cheap over other options however this place had issues. The non smoking room wreaked of smoke, the hot water did not work in the sink or the shower and the shower/ facet was broken with water spraying everywhere except downward. The room was reasonably clean and the beds were fairly comfortable for this category of hotel.
Stayed 2 nights in Mar 2023
Response from Guest Relations on 10 Apr 2023
Dear Brandy,We are so sorry that certain aspects of our accommodations were a cause for concern. Our housekeeping team will address the unpleasant air quality, and maintenance will follow up on the issues with your bathroom. On a positive note, we're glad you found our accommodations clean and comfortable overall. We wish you well as your travels continue.

4/10 Poor

Angela

Stayed 1 night in Apr 2023

4/10 Poor

travis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
yikes!
old, run-down. bugs, bad service.....stay out!
Stayed 1 night in Mar 2023

10/10 Excellent

Maya

Stayed 1 night in Feb 2023

2/10 Terrible

WILLIAM

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

2/10 Terrible

Kendrick

Disliked: Cleanliness, amenities, property conditions & facilities
Beds was broken roaches was crawling room wasnt clean at all not even under the bed
Response from Guest Relations on 2 Dec 2022
Dear Kendrick,It's unfortunate to hear that our amenities failed to impress you and that you encountered any unwanted pests during your visit. This is never our intention, and we'll be sure to look into all your comments further. Thank you, and we hope you'll consider giving us another chance later down the road.

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2022

4/10 Poor

Tristan

Stayed 1 night in Nov 2022

6/10 Okay

Alphonso

Liked: Staff & service
It was ok. It can always be better with a few touch ups here and there.
Stayed 1 night in Nov 2022

2/10 Terrible

Don

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This place should be shut down
Stayed 1 night in Nov 2022

4/10 Poor

Virginia

Stayed 2 nights in Nov 2022

2/10 Terrible

Ryan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dump
Stayed 2 nights in Oct 2022
Response from Guest Relations on 2 Nov 2022
Dear Ryan,We're sorry to hear that you didn't have a great time with us, and we apologize for any lack of upkeep during your visit. This is never our intention, and we'll be sure to look into all your comments further. We know that we can do better, and we hope you'll give us another chance soon.

4/10 Poor

Toby

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Patron
Needs updates and deep cleaning.
Stayed 1 night in Oct 2022

2/10 Terrible

Kendra

Stayed 1 night in Oct 2022

6/10 Okay

Barbara

Stayed 2 nights in Oct 2022

2/10 Terrible

Brevard

Disliked: Cleanliness, property conditions & facilities, room comfort
We didn’t even sleep here paid for two nights didn’t even stay an hour just dreadful
Stayed 2 nights in Sep 2022

2/10 Terrible

Kenia

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible and nasty property. Roaches and bugs all over the place.
Stayed 2 nights in Sep 2022
Response from Guest Relations on 24 Sept 2022
Dear Kenia,We follow a rigorous pest control schedule in order to keep unwanted guests at bay, so it is upsetting to hear about your experience. Our specialist has been notified and will be making a trip out to investigate and provide treatment as necessary. Please forgive us for failing to meet your needs; we want nothing more than another chance to impress you.

8/10 Good

Xavier

Stayed 1 night in Sep 2022

2/10 Terrible

Dreama

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

DeJon

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Not satisfied with the property from smell in rooms to etc certainly not worth price should be $20 a night & I still would want it
Stayed 1 night in Sep 2022
Response from Guest Relations on 20 Sept 2022
Dear DeJon,It is upsetting that you did not enjoy staying with us. Guest feedback is our foremost catalyst for effective change, so thank you for letting us know what was not to your satisfaction. Our team will work together to improve in the areas that matter most to you, and we ask that you consider giving us another try when you return to Greenville.

8/10 Good

Jason

Liked: Cleanliness, staff & service
It's ok things to be updated the property grounds need some attention
Stayed 7 nights in Sep 2022

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby area was very very moldy and dirty. I never used the key to get in the room because of thugs with pit bulls staring me down as i was parking in front of the room. I felt uneasy and cancelled.
Stayed 2 nights in Jul 2022