Posted 19-May-2017 on Hotels
I booked my room for May 17-18 over a week in advance when I knew I'd have to spend more time in Greenville than originally planned for a follow up appointment after a procedure. I came in the morning of the 17th around 10:45am and was given a room number and keys before I went to the hospital for my outpatient surgical procedure. I came in at that time just so I wouldn't have to stand for too long to check-in after coming back from the hospital. She told me I couldn't enter the room until 3pm and that worked for me because I'd be at the hospital for a while.
I walked into the room around 3:45 after being put under anesthesia, having outpatient surgery, and just getting discharged from the hospital and there were tools all over the bathroom. I then had to go stand and wait at the front desk for much longer than necessary for them to switch me to a new room. The lady was snappy with me and I was tired and in pain from having surgery. When we got the new room, there were pillows on the bed with makeup stains. When my sister asked for new pillows in exchange for the dirty ones, the lady at the front desk was once again rude.
I paid too much for this room to be treated this way when all I wanted and needed was a comfortable place to sleep after surgery. I thought for sure this would be the perfect place to lay my head after a stressful and painful day instead of driving 2 hours home; however, I was sorely disappointed.