Ratings based on 474 Verified Reviews

4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Convention Center Option!

Posted 20-Sep-2017
Pros: Friendly staff, clean, large rooms.
We moved here from the terrible Wingate down the road and were pleasantly surprised to find a nice, clean, updated hotel. The front desk employee was very helpful and accommodated our requests for rooms.
2 out of 5
by A verified traveller

Hot Water Issues And Empty Promises

Posted 19-Sep-2017
Pros: It was a place to stay 3 nights.
Cons: Deliver on promises.
Location: N/A
For our original room, the hot water didn't work for the shower and they had to order a part. The hotel staff promised a room upgrade 3 different times but didn't deliver. They said we would be compensated, but never got any. Why would 3 different hotel staff members promise an upgrade but don't give us one?
5 out of 5
Recommended
for Everyone
by A verified traveller from key west

Posted 12-Sep-2017
Wonderful room and breakfast ... super staff and our dogs were comfy too after we evacuated our key west home
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Sep-2017
Hotel staff really make this place Super friendly and accommodating !
Comment from Hotel Management
08-Sep-2017 by Celeste, Dir of Sales, Hotel Management
Thanks for taking the time to write a review. We hope to see you soon!
2 out of 5
by A verified traveller from Charlotte, NC

Nice but poor room service

Posted 05-Sep-2017
We were there from Thursday the 1st of September to 4th of September and only received room service once after asking for it serveral times. The interesting part was even though the manager and the owner were both on site, we never heard from ether one regarding our issues. Avoid this hotel if possible because there room service is poor and somewhat unaccomidating.
Comment from Hotel Management
08-Sep-2017 by Celeste, Dir of Sales, Hotel Management
Dear Kenny - We were not made aware of you having any issues with your request for housekeeping. We actually can't find any reservations with the name Kenny as a guest to investigate for notes that may have been made regarding housekeeping. If you could let us know what name the reservation was under we can look into this further. It is not our intention ever to not provide housekeeping to our guests. It is done daily to every guest that stays with us unless the guests asks us not to service there room. We do apologize for this happening while you stayed with us and hope you will consider giving us another try.
4 out of 5
Recommended
for Everyone
by A verified traveller

Make sure you ask for a plunger

Posted 02-Sep-2017
The Best Western Hotel Inn Suites was very nice beautiful accommodations but my only complaint the toilets are not very powerful had to use a plunger every time the toilet was used. But overall very nice accommodations.
Comment from Hotel Management
08-Sep-2017 by Celeste, Dir of Sales, Hotel Management
We appreciate you writing a review and hope you will stay with us again. We are sorry you needed a plunger with every flush.
4 out of 5
Recommended
for Everyone
by A verified traveller from New Haven CT 06513

Posted 29-Aug-2017
THE HOTEL WAS WONDERFUL AND THE STAFF. WOULD RECCOMMEND 2 OR 3 PLY TOILET PAPER. YOUR TOILET PAPER WAS TERRIBLE
4 out of 5
Recommended
for Everyone
by A verified traveller from Colorado

Nicely remodeled rooms! Hot Pool furniture.

Posted 28-Aug-2017
Pros: NA
Cons: See Above
Location: College town, not much else for me.
Great stay! Rooms seem very new and contemporary! Not sure who picked out the pool furniture but black metal was not a good choice! By noon if you are sitting in a chair or chase and you accidentally role an arm or leg onto the metal, watch out! Workout room floor was filthy (under machines and A/C unit). Obviously not cleaned in a long while. Other than that a very nice place with friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Aug-2017
It's a nice hotel. Nice location. It has a good breakfast also. It was clean.
5 out of 5
Recommended
for Everyone
by A verified traveller from NC

Great place

Posted 26-Aug-2017
It was a tad pricey for one night, but the room was great, the attendants were very helpful, great breakfast selection, and check in and out was a breeze.