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Reviews of Best Western Greenville Inn

2.5 out of 5
Best Western Greenville Inn
56 Cahaba Road, Greenville, AL

Reviews

8.2

Very good

Rating 10 - Excellent. 255 out of 617 reviews" "
Rating 8 - Good. 226 out of 617 reviews" "
Rating 6 - Okay. 71 out of 617 reviews" "
Rating 4 - Poor. 40 out of 617 reviews" "
Rating 2 - Terrible. 25 out of 617 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jammie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to restaurants and Walmart for needed items.
Stayed 1 night in Mar 2024
Response from Staff on 2 Apr 2024
Thank you for taking the time to complete this survey. We are happy you enjoyed your stay and we hope to see you again!

10/10 Excellent

Alf-Harald, Mount Horeb

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Staff on 25 Mar 2024
Thank you for taking the time to complete this survey. We appreciate you choosing to stay with us during your travels and hope to see you again soon!

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All was good but at 7 30 am we came down for breakfast and it was all gone and no sign of putting out more.
Stayed 1 night in Mar 2024
Response from Staff on 25 Mar 2024
Thank you for taking the time to complete this survey. We appreciate you reporting this issue so we can bring it to the staff's attention in order to better improve our guest experience. We hope you will choose to stay with us the next time you are traveling!

8/10 Good

Glenwood

Liked: Cleanliness, staff & service, property conditions & facilities
Property was kept clean
Stayed 3 nights in Feb 2024
Response from Staff on 4 Mar 2024
Thank you for taking the time to complete this survey. We appreciate your positive comment!

2/10 Terrible

Daniella

Travelled with family and small children
Disliked: Cleanliness, amenities
The room smelled like smoke. The sheets were ripped. The floor was dirty, needed to be cleaned & vacuumed. The shower had a used bar of soap sitting in the corner.
Stayed 4 nights in Jan 2024
Response from GM on 31 Jan 2024
So sorry but you didn't report any problem with your room during your stay if you had maybe someone could have helped you. So you can't blame anyone if you don't report a problem.

6/10 Okay

Norma, Northport

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in was great, day shift rude, night shift rude, evening shift was great at front desk. Tried to call directly the week before to make reservations and the dayshift manager was rude. So made them on here. Breakfast was good. Stayed here last yr about 8 times and did not receive the same great hospitality this year as last.
Stayed 2 nights in Jan 2024
Response from GM on 31 Jan 2024
Sorry never received a call from you here at the hotel directly and I couldn't find you in our system for previous stays but am sorry you didn't like your stay.

10/10 Excellent

marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 2 Feb 2024
Thank you

8/10 Good

John

Stayed 1 night in Dec 2023
Response from GM on 2 Feb 2024
Thank you

6/10 Okay

luis

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 2 Feb 2024
Thank you

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
My only negative is that my room key deactivated at 9 am and check-out wasn't until 11 am. It didn't create a mojor inconvenience as we were leaving early any. I discovered this because I had to let my wife in when she returned from breakfast. The person in the lobby said that this happens T times even though the keys are set to deactivate at 11 am.
Stayed 1 night in Dec 2023
Response from GM on 2 Feb 2024
Thank you

8/10 Good

John

Travelled with family
Liked: Property conditions & facilities
No elevator
Stayed 1 night in Nov 2023
Response from GM on 2 Dec 2023
? what was the issue

2/10 Terrible

Tanya

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from GM on 4 Nov 2023
Sorry but i can't rely if i don't know the problen

10/10 Excellent

rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet,safe and great customer service
Stayed 1 night in Oct 2023
Response from GM on 2 Nov 2023
Thank you

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog Friendly
This was a great stay for us with the dog. Room was quiet and clean. Will stay here again.
Stayed 1 night in Oct 2023
Response from GM on 25 Oct 2023
Thank you hope to see you again.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on 21 Oct 2023
Thank you hope to see you again.

10/10 Excellent

Cole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on 28 Oct 2023
Thank you

4/10 Poor

Keena

Stayed 1 night in Oct 2023
Response from GM on 30 Oct 2023
Guest already stayed as it's OCT 30

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Nice breakfast spread.
Stayed 1 night in Sep 2023
Response from GM on 1 Oct 2023
Thank you hope to see you again

6/10 Okay

Josh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Smoky
Booked a non smoking room which completely smelled like smoke. They let you know it’s a $200 charge to smoke in room but as bad as it smelled I don’t know how they could honestly tell. I went to Walmart and sprayed the whole room down with febreeze which helped a lot. Toilet was not bolted down correctly so it moved when you sat down. Bed was comfy and room was clean.
Stayed 5 nights in Sep 2023
Response from GM on 27 Sept 2023
So sorry to hear this but you never reported a problem with this room .

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GM on 28 Oct 2023
Thank you

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and attentive.
Stayed 2 nights in Sep 2023
Response from GM on 21 Sept 2023
Thank you for your positive respond.

8/10 Good

Kirfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golf trip
Room was clean and pleasant. Daily cleaning was excellent. Overall very nice stay. Stayed 4 nights and found it very comfortable will definitely stay there again next year. Did not however like the accessibility from the Highway. No fault of the establishment but the entrance can be frustrating.
Stayed 3 nights in Sep 2023
Response from GM on 21 Sept 2023
Thank you for your positive respond and will hope to see you in the future.

10/10 Excellent

Steve

Stayed 1 night in Sep 2023
Response from GM on 11 Oct 2023
Thank you for your positive respond

10/10 Excellent

Sameeh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reconsidering Best Western.
Pleasantly surprised with Best Western stay. I purposely avoided bookings at Best Western in the past, however there seems to have been a change for the better. I will definitely consider staying at BW in the future.
Stayed 1 night in Sep 2023
Response from GM on 21 Sept 2023
Thank you for you positive respond and your experience with Best Western. we hope to see your in the future.

10/10 Excellent

Dwayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on 12 Sept 2023
Thank you for your positive review

8/10 Good

Steve

Travelled with partner
Liked: Amenities
Great stay. Great price!
Stayed 1 night in Sep 2023
Response from GM on 12 Sept 2023
Thank you for your positive review.

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our second time staying at this hotel. Everything was great both times. Beds and bedding are super nice.
Stayed 1 night in Aug 2023
Response from GM on 31 Aug 2023
Thank you for your positive response.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on 21 Aug 2023
thank you for your respond

8/10 Good

Nancy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on 18 Aug 2023
thank you for taking the time to give us a review.

10/10 Excellent

Diane

Stayed 1 night in Jul 2023
Response from GM on 18 Aug 2023
Thank you for your positive review.

10/10 Excellent

Benjamin

Stayed 1 night in Jul 2023
Response from GM on 21 Aug 2023
Thank you for your respond.

10/10 Excellent

Michelle

Stayed 1 night in Jul 2023
Response from GM on 21 Aug 2023
Thank you for your respond.

8/10 Good

Andreas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway
Stayed 1 night in Jul 2023
Response from GM on 18 Aug 2023
Thank you for taking the time to do a review.

8/10 Good

johnny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from GM on 18 Aug 2023
Thank you for your review.

8/10 Good

Louis

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on 18 Aug 2023
Thank you for your review.

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
clean and friendly, but check your no-smoking room
The counter person was friendly and competent, but it was the beginning of the evening rush and she was the only person there. I had reserved a non-smoking king room and, when I opened the door, the reek of smoke prevented me from even going in. I had to wait while she checked in 2 more guests before I could get a room change. After that, things were smooth. The room was clean and tidy as were the public spaces. I didn't get a chance to use the pool, but it looked nice. One caveat -- if you are traveling with a pet, be sure to let the hotel know. Apparently Hotels.com doesn't have a way to pass that one. Despite being pet friendly, they do charge a $25 pet fee which I suppose is reasonable
Stayed 1 night in Jul 2023
Response from GM on 21 Aug 2023
Thank you for your respond and we apologize for any issue you experienced for your stay.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the great accommodation. Continue the great work. God bless to everyone.
Stayed 1 night in Jul 2023
Response from GM on 21 Aug 2023
Thank you for your respond.

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I reserved a double queen non smoking room at this hotel through Expedia. When I arrived they only had a SMOKING king. It was late and we were tired so we had to take it. Awful smell.I will not stay at a Best Western again.
Stayed 1 night in Jul 2023
Response from GM on 21 Aug 2023
Thank you for your respond and we apologize for any inconveniences you have experienced during your recent stay.

8/10 Good

Douglas

Stayed 1 night in Jul 2023
Response from GM on 21 Aug 2023
Thank you for your respond

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOT room to start
One downside is the room was NOT air conditioned when I arrived. Took and hour to get the room under 80F….
Stayed 1 night in Jul 2023
Response from GM on 21 Aug 2023
Thank you for your respond and we apologize for the room being hot when you arrived.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM on 21 Aug 2023
Thank you for your respond

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great for a quick nights rest before continuing our trip.
Stayed 1 night in Jun 2023
Response from GM on 21 Aug 2023
Thank you for your respond.

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness of rooms and property overall. Good customer service at check-in.
Stayed 2 nights in Jun 2023
Response from GM on 21 Aug 2023
Thank you for your respond

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for one night stay
Stayed 1 night in Jun 2023
Response from GM on 21 Aug 2023
Thank you for your respond.

6/10 Okay

Swati

Stayed 1 night in Jun 2023
Response from GM on 21 Aug 2023
Thank you for your respond

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Xxxxx
Stayed 2 nights in Jun 2023

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The price was reasonable & couldn’t have asked for better accommodations
Stayed 2 nights in Jun 2023

10/10 Excellent

Travis

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were very polite and helpful!
Stayed 1 night in Jun 2023

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
$95 was a bit expensive for this place.....
Just off interstate...nothing special. $75 should be more like it.
Stayed 1 night in Jan 2023
Response from ma on 25 Jul 2023
thanks