Front Desk Experience not good.
Posted 24-Dec-2017 on Hotels
Everything was excellent with the exception of the front desk. I arrived at 7pm and the door was locked The courtesy phone was not working and there was no-one at the desk. Myself and 3 other guests waited 10 minutes for FD to show up. Then after getting room , exiting and returning about 2am , there was no-one there, room key didn't work for entrance , waited 15 minutes this time.
Comment from Hotel Management
27-Dec-2017 by Manager, Hotel Management
Shawn, thanks for taking the time to review your experience at our hotel. We sincerely apologize for the wait-time issues you had while being here. Your feedback is discussed with our front office and maintenance teams in an effort to improve our service going forward. Thank you once more for choosing us, and we hope you’ll give another opportunity to serve you better on a future date.