Ratings based on 43 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
62% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Felt at home

Posted 27-Feb-2016
Came for a weekend and enjoyed the comforts of home. Used kitchen for quick freezer meals, beverages and ice. Good loationto groceries, beverages, and driving. Friendly and helpful staff.
Comment from Hotel Management
02-Mar-2016 by Manager, Hotel Management
Thank you so much for posting a review of our property. It's great to hear that we were able to accommodate your needs with our fully equipped kitchens and convenient location. I truly appreciate your kind comments regarding our friendly customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
2out of 5
by A verified traveller

Cat urine smell

Posted 23-Feb-2016 on Hotels
As soon as we exited the elevator on the 2nd floor we were hit with the smell of cat urine. All the way to our room. The room didn't smell but the hallway did. There was a spill in the elevator that was there from the time we arrived until we left. The room seemed ok but the rest of the hotel seemed untidy. We won't be staying there again.
Comment from Hotel Management
07-May-2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. The odor issue you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, I have used your comments as a training tool to coach our housekeeping staff to ensure that each guest has a clean and comfortable stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
3out of 5
by A verified traveller

overall it was nice

Posted 18-Feb-2016
Pros: Room
Cons: Room ( furniture are old._
overall it was nice I liked this hotel. overall it was nice I liked this hotel.overall it was nice I liked this hotel.
Comment from Hotel Management
27-Jun-2016 by Manager, Hotel Management
Thank you for sharing your experience with us. I’m so pleased to read that you had a great stay at our hotel! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
3out of 5
by Tami from NC

Room not ready at 530pm

Posted 17-Feb-2016 on Hotels
Mediocre
Comment from Hotel Management
30-Apr-2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that we failed to meet your expectations. To uphold our company’s high standards, we will continue to strive to provide each guest with a comfortable room and professional customer service. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 28-Jan-2016 on Hotels
5out of 5
by A verified traveller

This traveller left a rating score only Posted 26-Jan-2016 on Hotels
3out of 5
by Not Provided

disappointed

Posted 18-Nov-2015 on Hotels
my NON smoking room stank of cigarette smoke. Coffee in the breakfast room was luke warm and tasted weak. Lousy breakfast choices. The lady at the front desk was very nice and helpful.
Comment from Hotel Management
06-Feb-2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I appreciate your comments regarding our staff; however, I sincerely apologize that your stay did not meet your expectations. To prevent this from happening again, we will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as making sure our breakfast is properly stocked. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
3out of 5
by A verified traveller from tampa

fine for enroute layover on a budget

Posted 13-Nov-2015
Pros: room was fine but no frills
Cons: ice on premises, better understanding of expedia process ...hotels were supposed to take payment...don't like having to always provide i.d.
Location: not there enough for this answer...just overnight
no frills but room served its purpose fine...luggage cart rickety...no ice on premises...desk clerk acted like this was normal...not...hotel was to take payment but didn't as expedia already had done so...same with the three other hotels on this trip...at least amount was correct...hotel reluctant to provide receipt saying this is between expedia and me, but none of the other hotels this trip did this and provided receipts with no prompting...next morning desk folks hassled me when i asked for directions out to i73...hospitality was lacking overall
Comment from Hotel Management
24-Nov-2015 by Manager, Hotel Management
I appreciate you bringing your experience to our attention. We strive to provide our guests with all of the comforts of home, so I am disheartened to hear that we did not provide you with the best experience possible. I discussed your comments with our team, and we will work to ensure we are providing each guest with professional customer service. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time that you are in our area.
3out of 5
by A verified traveller

Nice

Posted 10-Nov-2015
Nice for the price no good breakfast Coffee was weak and no creamers only sweat creamer
Comment from Hotel Management
16-Nov-2015 by Manager, Hotel Management
Thank you so much for posting a review of our property. Please accept our apologies that our grab-and-go breakfast was not to your expectations. Still, I’m so pleased to read that you found our hotel to be a good value. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
2out of 5
by A verified traveller

Stinky Stay

Posted 16-Jul-2015 on Hotels
The front desk staff were friendly, but that's where the positive experience ends. When we arrived there was a bin full of dirty dishes outside our door. All of the upholstered furniture and sofabed mattress were stained. The carpet in the hallway and room smelled really bad. The floor in the kitchen area was sticky. The breakfast area downstairs was dirty and understocked at 7am so it likely had been that way since the previous morning. We requested a refund for our 6 day stay on the first day and were accommodated.
Comment from Hotel Management
10-Oct-2015 by Manager, Hotel Management
Thank you for your recent review of your stay. We strive to provide guests with all of the comforts of home, so I am disappointed to hear about the cleanliness issues you experienced. To uphold our company's high standards, we have replaced all recliners and couches in our guest rooms and will be making sure we are walking our properly frequently to ensure it is fresh and clean for our guests. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.