As soon as we exited the elevator on the 2nd floor we were hit with the smell of cat urine. All the way to our room. The room didn't smell but the hallway did. There was a spill in the elevator that was there from the time we arrived until we left. The room seemed ok but the rest of the hotel seemed untidy. We won't be staying there again.
Comment from Hotel Management
07-May-2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. The odor issue you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, I have used your comments as a training tool to coach our housekeeping staff to ensure that each guest has a clean and comfortable stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.