Dear Tyquita, Thank you for choosing Extended Stay America and sharing your review. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Maria, Thank you for the generous review. We enjoy hearing from our guests, and we are pleased we exceeded your expectations and that you appreciated our hotel amenities. We are so grateful for you mentioning our exceptional team members. Our associates like Larisa and Pearl truly encompass the warmth and comfort of genuine hospitality. We are proud of them. It was a pleasure hosting you here at Extended Stay America, and we look forward to your next visit.Sincerely,Hotel Management

Dear Virginia, Thank you for being our guest. We apologize for the inconvenience you faced with the low water pressure during your stay. We understand how essential a proper water flow is, and we regret any frustration this may have caused. Our maintenance team will work on resolving this matter to ensure a smoother water flow for our guests. Thank you again for sharing your feedback, and we hope to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management

Dear Rachel, Thank you for choosing Extended Stay America for your recent stay in Greensboro. We are glad your overall experience was pleasant. However, we want your visit with us to feel at home and be as comfortable as possible. Therefore, we apologize for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. Reviews like yours are invaluable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming you back. Sincerely,Hotel Management

Dear C. Harvey, Thank you for taking the time to review our hotel. We pride ourselves on delivering a memorable hotel experience in all aspects; however, we regret not meeting your expectations. Please accept our apologies for the noise concerns you experienced from the hallway. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. We hope you will consider us for your next visit and allow us the opportunity to better your stay.Sincerely,Hotel Management

Dear Arthur, Thank you for being our guest and reviewing our hotel. While we are pleased that you loved the hospitable service provided by our associates, we apologize for the disruption to your stay caused by the lingering smell of smoke. Although smoking is allowed in certain areas, it should never interfere with our non-smoking guests. We are sorry for not being able to accommodate you in a more suitable suite. Moreover, we apologize for the inconvenience of asking for kitchenware at the front desk. Our brand standard requires us to keep them at our front desk to ensure cleanliness for every guest. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Johnny, Thank you for choosing our hotel. We are sorry for the inconvenience you experienced due to the marijuana smell. We have strict policies prohibiting smoking in certain areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely,Hotel Management

Dear Anastasha, Thank you for staying at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management

Dear Matthew, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our rooms clean and roomy. However, we apologize for the outdated decor and the lack of a coffee maker in your room. We appreciate your feedback and will use it to improve our services. We hope to welcome you back and provide you with an even better experience in the future.Sincerely, Hotel Management

Dear Lorne, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear lori, Thank you for choosing our hotel during your recent visit to our area. We appreciate your review and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to avoid similar issues in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Cheryl, Thank you for selecting Extended Stay America for your recent accommodation and sharing your post with fellow travelers. We are glad you enjoyed most of your stay and apologize for any inconvenience you may have faced. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope to provide you with a better impression the next time.Sincerely,Hotel Management

Dear Desi, We are grateful to you for taking the time to review your stay at Extended Stay America. It's so nice to know you thoroughly enjoyed our hotel and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Daniel, We appreciate your valuable feedback and are glad you were pleased with most of your stay. Although we have strict smoking rules in our hotel, on rare occasions, we have violators of this rule. We appreciate you bringing this to our attention so we can address it. Thank you for staying with us at Extended Stay America. And we hope you visit again soon.Sincerely,Hotel Management

Dear Conrod, Thank you for mentioning the warm welcome you received from our front desk associate! We pride ourselves on service excellence and aim to exceed our guests' expectations every visit, and we're glad we could make that happen for you. We appreciate your review highlighting our dedicated staff and clean accommodation. We will share your compliments with the team to let them know their efforts are appreciated. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us. We are glad you had an overall pleasant stay; however, we apologize for the inconvenience you encountered. Our goal is to provide an outstanding stay for every guest; therefore, we have shared your feedback with our housekeeping and maintenance team. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve.Sincerely,Hotel Management

Dear Sonia, thank you for staying with us and posting your review. We are glad you enjoyed most of your stay and found us to be of great value. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We apologize if there is any inconvenience. It was a pleasure hosting you, and we look forward to seeing you again on your next visit. Sincerely,Hotel Management

Dear Hocine, Thank you for staying at our hotel and sharing your comments. It isn't very reassuring to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are genuinely sorry you couldn't enjoy your stay. We hope to have another occasion to exceed your expectations and to welcome you back soon.Sincerely,Hotel Management

Dear Guest, it was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments encourage all of us. Thank you for the feedback, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management

James, thank you for the wonderful review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon. Sincerely, Hotel Management