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The Custom House Hotel

Star Rating
3 out of 5

Information

Reviews

3.4 / 5
98 reviews

Amenities

  • Free WiFi
  • Free parking
  • Restaurant
  • Breakfast Available

Map

What's nearby

  • Popular Location
    Custom House
    1 min walk
  • Popular Location
    Greenock Cemetery
    19 min walk
  • Popular Location
    Lyle Hill
    6 min drive
  • Airport
    Glasgow (GLA-Glasgow Intl.)
    20 min drive

Choose your room

Book online or call:

020 3564 4853

Your dates need to occur after 2019-10-15. Try updating your dates to see prices for your trip.

    About this area

    Greenock

    The Custom House Hotel is located in Greenock. Cathcart Square and Newark Castle are local landmarks, and the area's natural beauty can be seen at Benmore Botanic Garden and Lyle Hill.

    What's nearby

    • Popular Location
      Custom House - 1 min walk
    • Popular Location
      Greenock Cemetery - 19 min walk
    • Popular Location
      Lyle Hill - 6 min drive
    • Popular Location
      Newark Castle - 7 min drive
    • Popular Location
      Gourock Ferry Terminal - 7 min drive

    Getting around

    • Greenock Central Station - 6 min walk
    • Glasgow (GLA-Glasgow Intl.) - 20 min drive

    About this property

    The Custom House Hotel

    Along with a restaurant, this smoke-free hotel has a bar/lounge and a business centre. Free WiFi in public areas and free self parking are also provided. Additionally, a meeting room and a 24-hour front desk are on-site. All 14 rooms offer free WiFi, room service and flat-screen TVs with digital channels. Other amenities available to guests include coffee/tea makers, ironing boards and desks.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and public transport

    • Free self parking

    Food and drink

    • Buffet breakfast available for a fee 7:00 AM–9:00 AM on weekdays and 8:00 AM–10:00 AM on weekends: GBP 6.95 per person
    • 1 restaurant
    • 1 bar
    • Room service available

    Conveniences

    • Lift

    Guest services

    • 24-hour front desk
    • Daily housekeeping
    • Luggage storage

    Languages spoken

    • English

    Business services

    • 1 meeting room
    • Business centre

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

    More

    • Smoke-free property

    Room amenities

    Bathroom

    • bathtub or shower

    Entertainment

    • digital channels
    • flat-screen TV

    Food and drink

    • Coffee/tea maker

    More

    • Desk
    • Iron/ironing board
    3.4

    Guest rating

    5 - Excellent
    15
    4 - Good
    39
    3 - Okay
    21
    2 - Mediocre
    18
    1 - Poor
    5
    3.7
    Cleanliness
    3.9
    Service and Staff
    3.1
    Amenities
    3.0
    Property condition

    4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 5 nights in Sep 2019

    3/5

    This property has recently changed ownership and has a new name which was misleading when trying to initially locate it. The first room 11, the bathroom smelt, the centre portion of the shower mixer was totally missing, the waste bin was old and battered and screws were rusty. The bedroom area had worn and scratched bed side units and in general was crying out for an upgrade. I asked for an upgrade which was accommodated at no extra cost this time to room 18 which was much better, had been modernised and was light and airy. The only downside personally was that the wall between adjoining room 19 was plasterboard so you could hear everything going on. The location was ideal for the purpose of my visit but this venue itself was disappointing.

    Stayed 2 nights in Sep 2019

    4/5 Good

    Great location fantastic staff

    Fantastic value for money great continental breakfast included price and great location for Beacon centre would definitely recommend.

    Stayed 1 night in Sep 2019

    5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 3 nights in Sep 2019

    3/5

    Liked breakfast didnt like dated decor and furniture

    Stayed 2 nights in Sep 2019

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