Ratings based on 995 verified reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia-verified reviews
2 out of 5
by a verified traveller

Posted 15 May 2020
Comment from Hotel Management
20 May 2020 by NA, Hotel Management
We appreciate your review and we hope to one day have the opportunity to welcome you back for a stay that exceeds your expectations.
1 out of 5
by a verified traveller

Posted 11 May 2020
Comment from Hotel Management
12 May 2020 by NA, Hotel Management
We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again.
4 out of 5
by a verified traveller from Mounds View Mn

Posted 22 Mar 2020
Worn out. Your Ready for new updating of carpet, etc. fabulous care during pandemic 2020. Can’t say enough about visuals we saw- cleaning, sanitizing, staff cheeriness!
Comment from Hotel Management
23 Mar 2020 by NA, Hotel Management
We are delighted to hear about your recent stay with us and really appreciate your feedback! Your comments about the cleanliness are much appreciated. . I hope you’ll consider us next time your travels bring you back to Green Valley, AZ.
2 out of 5
by a verified traveller from Prescott, AZ

Posted 20 Mar 2020
Staff was pleasant and efficient at check-in. Our room needed renovation. Toilet was antiquated so I used the public area facility....very inconvenient. The attached dining facility might be operated by a consessionaire. The service was terrible and the food was worse. We waited for a long time to be seated. Not going back anytime soon. seated
Comment from Hotel Management
20 Mar 2020 by NA, Hotel Management
We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again.
4 out of 5
by a verified traveller

Posted 11 Mar 2020
Comment from Hotel Management
13 Mar 2020 by NA, Hotel Management
Thank You for choosing to stay with Best Western. I hope we exceeded your expectations and see you again soon. Regards, General Manager
5 out of 5
by a verified traveller

Posted 4 Mar 2020 on Hotels
Comment from Hotel Management
5 Mar 2020 by NA, Hotel Management
We are delighted to hear about your recent stay with us and really appreciate your great review.
5 out of 5
by a verified traveller

Posted 4 Mar 2020
Comment from Hotel Management
5 Mar 2020 by NA, Hotel Management
We are delighted to hear about your recent stay with us and really appreciate your great review.
4 out of 5
by a verified traveller

Posted 26 Feb 2020 on Hotels
Comment from Hotel Management
2 Mar 2020 by NA, Hotel Management
Thank you for your good review of your recent stay with us Frank. I hope you’ll consider us next time your travels bring you back to Green Valley, AZ.
5 out of 5
by a verified traveller

Posted 22 Feb 2020 on Hotels
Comment from Hotel Management
26 Feb 2020 by NA, Hotel Management
It’s great to hear that you enjoyed our hotel and the service you received during your stay.
2 out of 5
by a verified traveller from Phoenix, AZ

Posted 18 Feb 2020 on Orbitz
Room was not touched from previous occupant at 6 pm. Had to wait until 8 pm for room. Plumbing in shower and sink needed work. Spa looked dirty. Understaffed with a full occupancy. Staff friendly but over whelmed. Would not return.
Comment from Hotel Management
19 Feb 2020 by NA, Hotel Management
We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I will share your comments about the sink with our Engineering team to ensure everything is working properly in our guestrooms. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!