Ratings based on 683 Verified Reviews

4.2 out of 5
94% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel in downtown

Posted 19-Jul-2017
nice location, clean rooms, close to everything you would like to see
5 out of 5
Recommended
for Everyone
by A verified traveller from New Orleans

Convenient Location

Posted 09-Jul-2017
Pros: location
Cons: None
Location: Restaurants, tour buses
Conveniently located a short walk to the city center and near bus stops for the Hop On Hop Off tours off the city. Shopping and restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveller from J

Lovely hotel with a comfortable bed.

Posted 01-Jul-2017
We had a fire drill but it ended up being okay. Very comfortable room.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Booking

Posted 27-Jun-2017
Pros: Room was comfortable
Cons: The booking system
Location: My visit was work related
I had originally been booked in for two nights but this was reduced to one night due to change in meetings. Went through Expedia to change and this was confirmed by email. However when I got to hotel I found that I had been booked in twice. Took some explaining to reception that this was the fault of Expedia. Had the email confirmations to prove this. I received my Amex statement yesterday and have noted that the monies taken from my card had been refunded. Other than that all was good.
3 out of 5
Recommended
for Families
by A verified traveller from toronto canada

very central... breakfast was the best ever..front

Posted 03-Jun-2017
Pros: central..breakfast front desk
Cons: another luggage rack.. more shower soap.. room cleaned in timely manner.. just empty garbage and one or 2 towels is all
Location: walk everywhere
my room wasn't cleaned until after 3 no shower soap, we would like another luggage rack.. otherwise all good best breakfast ever.. front desk amazing ..I love them
4 out of 5
Recommended
for Everyone
by A verified traveller from Phoenix, Arizona

Convenient

Posted 27-May-2017
Pros: Liked location and the clean, spacious quiet room.
Cons: More information about access when booking.
Location: Close to all types of restaurants, hop on/off bus, train station.
Right in the city center. Walk to restaurants, bus and train. Great friendly and helpful staff. Nice clean and quiet room. Only negative is access. Climb 2 sets of stairs to the lobby. Especially bad if you have luggage and/or mobility issues.
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to everything

Posted 26-May-2017
Pros: The staff and location.
Cons: Nothing
Location: City center location puts visitors close to tour centers where insivdual tours can be arranged. Several shopping areas are within a 5minute walk.
While not a totally full service hotel, the staff makes up for anything lacking. We found the staff to be extremely helpful, and treated us like family. The hotel is just a short walk away from shopping and restaurants. Facilities were clean and modern. I would definitely stay there again. A great value.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Clean and basic hotel in a great location.

Posted 25-May-2017
A clean and basic hotel, lacking in character, but very close to all the sights of Glasgow. The check in/out staff were bored and uninterested, however the room was large and clean. We would stay there again as we barely spent any time in the hotel- but if we were going back we would choose to eat elsewhere next time. There is so much choice of restaurants and bars on your doorstep, that eating the bland hotel food seemed a waste.
4 out of 5
Recommended
for Couples
by A verified traveller

great spot within walking distance of trains, pubs

Posted 21-May-2017
really cozy not like the huge chain hotels which are too far out of Glasgow
Comment from Hotel Management
23-May-2017 by Marika, Hotel Management
Thank you very much for your fantastic review, I am delighted you enjoyed your stay with us and look forward to welcoming you back in the near future. Best regards Marika Fergie General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from canada

Great location for downtown access.

Posted 21-May-2017
Pros: Access to everything central.
Perfect location for anyone who wants to walk the downtown. Easy access to the Queen street train station. If you are not familiar with trains, use this station. It is much smaller than the central station (=less people). You must carry your bag from the street level up a few steps to get into the lobby, but after that there is an elevator to your room.