Ratings based on 704 Verified Reviews

4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller from boston ma

Excellent location!

Posted 19-Mar-2017
Great location- close to downtown Glasgow and the Glasgow School of Art. Hotel staff was wonderful. We got in from a late flight and arrived at 1030. We ordered room service as we had two small children and the food that came up after a long time was absolutely ridiculous. The cheese and pickle sandwich was cold with shredded cheese falling out of it on untoasted bread and the soup was from a can, the ceaser salad was lettuce with mayo and nothing else, and the Scotch we so desperately needed at that point( traveling with two children) we seriously a thimble full. It was so resiculous that we had to ask the man who delivered it what was going on. He said if we went to the bar it would be triple that size but their bar was closed and that's what you get when you order room service. He took some money if the bill for the dinner which was a joke but not enough to make any of it worth it.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Mar-2017
Had a great stay, staff very helpful, great location next to bars and restaurants
Comment from Hotel Management
09-Mar-2017 by Karine Girard, Hotel Management
Dear Guest, Thank you for taking the time to write a review. I am pleased that you enjoyed your stay at Novotel Glasgow Centre and look forward to seeing you again in the near future. Kind regards,
2out of 5
by A verified traveller from G

Don't stay there!

Posted 25-Feb-2017
In need of serious updating. Bedside table still had crumbs and juice marks on it, worn out carpet and there was a huge disabled chair in the shower!
Comment from Hotel Management
09-Mar-2017 by Karine Girard, Hotel Management
Dear Annie, Thank you for taking the time to tell us about your experience at the Novotel Glasgow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
3out of 5
Recommended
for Everyone
by A verified traveller from Scotland

A little disappointing

Posted 13-Jan-2017
First, we got put in the wrong room, staff changed over and were very apologetic, we weren't too fussed about this. We then got to the right room and there was a very weird smell. Next week tried to use the air con and it didn't work properly. Then I went to use the toilet and the toilet is in one room and you have to go next door to use the sink and this is where the shower is too. Very weird and annoying if you ask me. Cleaners very noisy before 9am, on a Sunday morning when check out is 12pm I wasn't best pleased at getting woke up. On the plus side they allow animals and gave my puppy a toy and the reception staff were friendly.
Comment from Hotel Management
23-Feb-2017 by Karine Girard, Hotel Management
Dear Danielle, Thank you for taking the time to tell us about your experience at the Novotel Glasgow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
4out of 5
Recommended
for Everyone
by A verified traveller from Dundee Scotland

Good location and modern clean hotel.

Posted 09-Jan-2017
Stayed as a party of 2 adults and 2 children. Check in efficient and a nice touch to give our boys a welcome gift. No spaces in the car park but as it was Saturday late afternoon, parked for the maximum 2hrs in the street for £6 and as no charge on Sunday, worked out cheaper than the hotel car park (£8) Breakfast was good and a large fresh choice. The full breakfast items were buffet style but replaced regularly and a good quality. Would definitely stay again.
Comment from Hotel Management
11-Jan-2017 by Karine Girard, Hotel Management
Dear Familt We very much appreciate your comments regarding your stay at the Novotel Glasgow Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Jan-2017
Only stayed one night with the family. Hotel in good location and has a nice fitness suite.
Comment from Hotel Management
11-Jan-2017 by Karine Girard, Hotel Management
Dear Gurst Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
4out of 5
by RJ from Glasgow

Good

Posted 28-Dec-2016 on Hotels
fantastic
Comment from Hotel Management
11-Jan-2017 by General Manager, Hotel Management
Dear RJ Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Karine Girard
4out of 5
Recommended
for Everyone
by A verified traveller from inverness

nice hotel close to center with very friendly staf

Posted 27-Dec-2016
Pros: nice, clean hotel close to center with very friendly staf
Location: city center, train station, restaurants are very close to the hotel
no issues at all . I am more than happy to go and stay again. Good and fast speed of the wifi
Comment from Hotel Management
28-Dec-2016 by Karine Girard, Hotel Management
Dear Manos, Thank you four review and I'am glad to hear that you enjoyed your stay with us and hopefully we will be able to welcome you back in the future. Regards,
5out of 5
by A verified traveller

All fine.

Posted 15-Dec-2016 on Hotels
really good & helpful staff. Great kids meal in the resteraunt & good value for money. Lovely spot near centre of glasgow.
Comment from Hotel Management
28-Dec-2016 by General Manager, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Karine Girard
4out of 5
Recommended
for Everyone
by A verified traveller from Glasgow

Modern hotel in city centre

Posted 14-Dec-2016
Very happy with our stay. Helpful and friendly staff and very nice hotel overall. The only issue we had was the window was unable to open slightly. But we would use this hotel again.
Comment from Hotel Management
28-Dec-2016 by Karine Girard, Hotel Management
Dear Danny Thank you for the positive review of our hotel!I'am glad to hear that the team made your stay enjoyable. I noted your comment about the windows and wanted to let you know that all windows will be change starting end of February. It will be our pleasure to welcome you back soon. Sincerely,