Friendly staff, but housekeeping not so great
Posted 09-May-2016 on Hotels
Staff was fabulous. We have stayed at other Novotel properties and been very satisfied. This one has some plumbing problems (3 of 4 rooms we stayed in as group of 5 over two separate weekends) and every room had things left behind from other guests (socks, balloons, toothpaste, etc.) behind furniture or curtains. Dusty, dirty corners and tea trays. Not nearly as clean as the Novotel in Edinburgh. Would still stay again, though.
Comment from Hotel Management
23-Jul-2016 by Karine Girard, Hotel Management
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Regards, Karine