Location great. Stay not so much.
Posted 20-Feb-2017 on Hotels
We had a rough day. There were kids running up and down the hallway screaming playing tag, no parents around so when we called front desk he simply said "sorry there is a big group that just booked in". We went down to the bar, entertainment was great but Calarmari cost 6.50 for 5 lousy pieces. And not one person asked how it was. They are upgrading the windows. They have 0 insulation, there were drunk kids outside yelling and purposely trying to make noise. And we heard everything. Breakfast was dis organized. Food was okay. Coffee was burnt, again no one came back and asked how things were. The hotel was clean and front desk was good. My overall experience unfortunately will have to be a negative based upon everything that happened, and the sole fact that I paid a good amount of money for a room, had 0 peace and quiet, as well as my bad experience with the kitchen/bar staff. I do not recommend this hotel.
Comment from Hotel Management
09-Mar-2017 by General Manager, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Glasgow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.