Ratings based on 677 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

convenient hotel for city centre

Posted 03-Dec-2016
Location: In the centre of Glasgow within walking distance of all the main shopping areas. Handy for access to the motorway.
No problems at all. I arrived after midnight. The car park is secure but small, I got a space no bother but at busy times you might not. The hotel doesn't give a receipt as I booked through expedia. Expedia don't supply a VAT receipt, so not the best way to book.
4out of 5
by A verified traveller from derby

Great service by cheerful , attentive staff

Posted 25-Oct-2016
Pros: Good location in city centre but quiet area of city. Excellent secure and cheap car parking
Cons: Errrrrr, couldn't find anything I didn't really like
Location: Transport museum was a brilliant day out for adults and children
Comment from Hotel Management
27-Oct-2016 by Karine Girard, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
4out of 5
by A verified traveller from Minneapolis, MN

Very accommodating, great location

Posted 21-Sep-2016
We arrived from the states around 10 am. They were able to get us into our room and a parking spot in the lot. When it was time to explore the city. They had good recommendations for spots to grab lunch. The location was great to go to Glasgow School of Art. Staff at the bar was very nice for nibbles that night and they were accommodating to our over sleeping the morning of check out. I would definitely stay here again when in Glasgow.
Comment from Hotel Management
01-Oct-2016 by Karine Girard, Hotel Management
Dear Katie, We very much appreciate your comments regarding your stay at the Novotel Glasgow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
1out of 5
by A verified traveller from london

Very very bad, the worst experience ever

Posted 13-Sep-2016
It was my worst experience in the past 5 years. No views at all, the cleanness was terrible. The food quality and staff's behaviour in restaurant was very be execpt 1 or 2 staffs. The only good thing about this hotel is its good position in the city centre.
Comment from Hotel Management
15-Sep-2016 by Karine Girard, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Glasgow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
5out of 5
by A verified traveller

It was very close to everything

Posted 06-Sep-2016 on Wotif
The hotel had everything food bar. Staff were very helpful
Comment from Hotel Management
12-Sep-2016 by Karine Girard, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
3out of 5
by A verified traveller from England , United Kingdom

Nice staff , unfortunately dirty carpets .

Posted 03-Sep-2016
We usually stayed at a Hilton but some Hilton hotels are not clean as well so tried Novotel this time we are at the 3rd floor ( family of 4 ) carpets are really dirty same with the curtains . But good food though .
Comment from Hotel Management
13-Sep-2016 by Karine Girard, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Glasgow Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
4out of 5
by Kinnson from Edmonton

First time in Glasgow

Posted 01-Sep-2016 on Hotels
Great steam room and sauna but can skip the restaurant
Comment from Hotel Management
12-Sep-2016 by General Manager, Hotel Management
Thank you for very much for taking the time to complete our satisfaction survey. We are delighted that you enjoyed your stay at Novotel Glasgow Centre and we look forward to welcoming you back again soon. Sincerely,
4out of 5
by A verified traveller from London

Nice, safe, clean

Posted 31-Aug-2016
Good for a relaxing holiday or business needs. Safe, tidy, spacious with appropriate amenities including fridge and safe in the room. Would try the same hotel when visits Glasgow again ,
Comment from Hotel Management
12-Sep-2016 by Karine Girard, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
5out of 5
by A verified traveller

Modernes gemütliches Hotel in guter Stadtlage

Posted 27-Aug-2016
Pros: Die Zimmer sind top-ausgestattet und das Frühstück ist reichhaltig und abwechslungsreich und für Kinder kostenlos. Das Preis-Leistungsverhältnis top.
Cons: Die Parkplätze in der Tiefgarage sind zu wenige und dann noch mit reserviert beschriftet, was man wohl ignorieren muss.
Location: Im Stadtzentrum von Glasgow. Wir haben die Innenstadt besichtigt, das Kelvingrove- und das Transportmuseum am Clyde.
Wir haben als 4köpfige Familie eine Nacht hier geschlafen, um Glasgow zu besuchen. Die Stadt ist vom Hotel fußläufig zu erkunden.
Comment from Hotel Management
13-Sep-2016 by Karine Girard, Hotel Management
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen,
4out of 5
by ron from Witney

Two nights in glasgow

Posted 13-Aug-2016 on Hotels
No problems however there was a hole in the carpet about 4 inch across
Comment from Hotel Management
22-Aug-2016 by General Manager, Hotel Management
Thank you for your compliment . I am delighted that you enjoyed your stay. We noted your comment about the carpet and we are investigating the matter. I look forward to welcoming you back again soon. Kind regards, Karine Girard