Ratings based on 659 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Minneapolis, MN

Very accommodating, great location

Posted 21-Sep-2016
We arrived from the states around 10 am. They were able to get us into our room and a parking spot in the lot. When it was time to explore the city. They had good recommendations for spots to grab lunch. The location was great to go to Glasgow School of Art. Staff at the bar was very nice for nibbles that night and they were accommodating to our over sleeping the morning of check out. I would definitely stay here again when in Glasgow.
1out of 5
by A verified traveller from london

Very very bad, the worst experience ever

Posted 13-Sep-2016
It was my worst experience in the past 5 years. No views at all, the cleanness was terrible. The food quality and staff's behaviour in restaurant was very be execpt 1 or 2 staffs. The only good thing about this hotel is its good position in the city centre.
Comment from Hotel Management
15-Sep-2016 by Karine Girard, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Glasgow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
3out of 5
by A verified traveller from England , United Kingdom

Nice staff , unfortunately dirty carpets .

Posted 03-Sep-2016
We usually stayed at a Hilton but some Hilton hotels are not clean as well so tried Novotel this time we are at the 3rd floor ( family of 4 ) carpets are really dirty same with the curtains . But good food though .
Comment from Hotel Management
13-Sep-2016 by Karine Girard, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Glasgow Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
4out of 5
by A verified traveller from London

Nice, safe, clean

Posted 31-Aug-2016
Good for a relaxing holiday or business needs. Safe, tidy, spacious with appropriate amenities including fridge and safe in the room. Would try the same hotel when visits Glasgow again ,
Comment from Hotel Management
12-Sep-2016 by Karine Girard, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
5out of 5
by A verified traveller

Modernes gemütliches Hotel in guter Stadtlage

Posted 27-Aug-2016
Pros: Die Zimmer sind top-ausgestattet und das Frühstück ist reichhaltig und abwechslungsreich und für Kinder kostenlos. Das Preis-Leistungsverhältnis top.
Cons: Die Parkplätze in der Tiefgarage sind zu wenige und dann noch mit reserviert beschriftet, was man wohl ignorieren muss.
Location: Im Stadtzentrum von Glasgow. Wir haben die Innenstadt besichtigt, das Kelvingrove- und das Transportmuseum am Clyde.
Wir haben als 4köpfige Familie eine Nacht hier geschlafen, um Glasgow zu besuchen. Die Stadt ist vom Hotel fußläufig zu erkunden.
Comment from Hotel Management
13-Sep-2016 by Karine Girard, Hotel Management
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen,
5out of 5
by A verified traveller from London

Lovely Stay

Posted 02-Aug-2016
What a beautiful hotel. Very clean, staff lovely, breakfast was great so much choice!
Comment from Hotel Management
14-Aug-2016 by Karine Girard , Hotel Management
Dear Ally t is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4out of 5
by A verified traveller from Berlin

Praktisches Stadthotel im Zentrum

Posted 14-Jul-2016
Pros: Die Lage und die Freundlichkeit des Personals
Location: Das Hotel befindet sich in der Nähe des Autobahnrings, ist aber ruhig. Das Zentrum Glasgows ist schnell zu Fuß zu erreichen.
Vom Hotel aus lassen sich schnell Touren durch Glasgow starten. So liegt die Haltestelle für den Sightseeingbus nur fünf Minuten entfernt, der Zentralbahnhof 15 Minuten. Das Hotel-Personal ist sehr freundlich und hilfsbereit, das Frühstück reichhaltig.
Comment from Hotel Management
by Karine Girard, Hotel Management
Vielen Dank für Ihre Bewertung. Ich freue mich, dass Sie Ihren Besuch im [Hotel name] genossen haben und hoffe Sie bald wieder willkommen heißen zu dürfen. Mit freundlichen Grüßen,
5out of 5
by A verified traveller from Glasgow

Great hotel in a great city

Posted 13-Jul-2016
I typically stay at Novotel hotels in Canada, but this one by far was the best! The staff were extremely friendly and helpful. We got an upgrade to a superior room for free. Close to everything within the city.
Comment from Hotel Management
14-Jul-2016 by Karine Girard, Hotel Management
Dear Joe, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards,
5out of 5
by A verified traveller

Very good hotel in good location

Posted 03-Jul-2016
This hotel is in walking distance of various sites and restaurants. Rooms are very well appointed, staff very helpful, breakfast buffet very good.
Comment from Hotel Management
04-Jul-2016 by Karine Girard, Hotel Management
Dear guest, Thank you for your kind comments and compliments and the Note of 10/10 . I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards,
5out of 5
by Debbie from Newcastle

Posted 13-Jun-2016 on Hotels
Great hotel, further out than we wanted but some lovely cocktail bars
Comment from Hotel Management
16-Jun-2016 by Karine Girard, Hotel Management
Dear Guest, Thank you for your kind comment, we are glad you enjoyed your stay with us and we hope to welcome you back in the future. Regards, Karine Girard