Poor quality room, hostel standards.
Booked a room for 3 and there was a double bed and sofa pull out. Sofa pull out as you can imagine had a terrible thin mattress. When we complained, we were given a duvet to pad the mattress. The carpet, chair, curtains and mattress were badly stained. Chair, desk and room furnishings were made from badly damaged and chipped wood. Did not use the leisure facilities so can not comment.
Although this is a centrally located hotel, it is not worth the money. We used last minute and paid £225 for two nights, no breakfast or dinner.
The staff were very pleasant and obliging.
Do not recommend this hotel at all.
Comment from Hotel Management
14-Jun-2017 by Karine Girar, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.