Ratings based on 896 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Aberdeen

Close to city centre

Posted 13-Apr-2018
This is the 2nd time we have stayed in this hotel. It is convienient for the city centre, has car parking that's reasonable priced, walking distance to most tourist sites and has a great pool.
1 out of 5
by A verified traveller from Sydney

Posted 13-Apr-2018
Terrible customer service. Numerous attempts to email the hotel with no response. Rooms were dated, air conditioning unit did not work, beds had sheets that did not fit the bed. Not even a toilet roll holder. Hotel fire alarm went off at 4.30am frightening my children and no explanation or apology. Food was over priced and very small quantity. We had the family room which did not even include a fridge to keep milk in for our young child. Rooms were terribly hot. Grout in bathrooms were chipped, large holes, the only thing about this hotel was the pool.. the location was in a dead end part of town.
5 out of 5
Recommended
for Everyone
by A verified traveller from Clitheroe

work location hotel

Posted 07-Apr-2018
Pros: location
overall good location, bit noisy on this last occasion though, but could be due to Easter period
3 out of 5
Recommended
for Everyone
by A verified traveller from orkney

Old favourite

Posted 02-Apr-2018
Pros: Pool and bar good. Breakfast excellent
Cons: Freshen up some of the rooms. Lampshades etc renewing
Location: 10 mins walk to centre. Off motorway but no traffic noise
Showing a bit of wear and tear. However still a favourite to stay in. Parking available although is £7 per day so factor that in your price.
3 out of 5
by A verified traveller

Nice hotel but they never answer the phone

Posted 24-Mar-2018
Very clean if dated decor. Staff very helpful and pleasant. Not very well organised, seems there aren’t enough staff on reception.
5 out of 5
Recommended
for Everyone
by A verified traveller

Central location

Posted 23-Mar-2018
First visit. booked again in next few weeks with work. Good central location
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Mar-2018
Rooms dated and in need of modernisation. Staff friendly. Hotel convenient to city centre.
5 out of 5
Recommended
for Everyone
by A verified traveller

Handy for city centre

Posted 15-Mar-2018
Couldnt fault the hotel. Only complaint was when we arrived there was no Expedia booking on their system for the three rooms we had booked & paid for! After a few rather tense moments the young lady on reception soon had it sorted out for us, thankfully
5 out of 5
Recommended
for Everyone
by A verified traveller

Great friendly hotel.

Posted 09-Mar-2018
The hotel staff were very friendly and helpful throughout the hotel. They made you feel that you were more than just another guest. Rooms were very clean. I was given a sizable room and I was on my own. Tea facilities and shampoo/shower gel provided.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good Hotel

Posted 08-Mar-2018
Overall a very good hotel. Breakfast was nothing special but very reasonably priced, spa was very nice, staff service the same. Bed and pillows were not so good.