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Reviews of Glasgow Argyle Hotel, BW Signature Collection

4 out of 5
Glasgow Argyle Hotel, BW Signature Collection
27 Washington Street, Glasgow, Scotland

Reviews

8.2

Very good

Rating 10 - Excellent. 33 out of 67 reviews" "
Rating 8 - Good. 21 out of 67 reviews" "
Rating 6 - Okay. 3 out of 67 reviews" "
Rating 4 - Poor. 4 out of 67 reviews" "
Rating 2 - Terrible. 6 out of 67 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Derek and Rosemary

Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2022

2/10 Terrible

Nicola

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t stay here , we arrived for concert at Hampden park , only to find out hotel was closed to public , on a government contract . Had to return home on train with suitcase and missed concert and mini break in Glasgow .
Stayed 1 night in Aug 2022

2/10 Terrible

William

Closed to public
Stayed 1 night in Jul 2022
Response from DF on 16 Jul 2022
Our apologies for the inconvenience and disappointment caused but unfortunately this is out of the hotels hands and unavoidable as we are closed due to unforeseen circumstances until further notice.

2/10 Terrible

Nikki

Travelled with partner
Hotel cancelled the day before travel received to comflicting stories one said was being renovated. Another said shut because of not safe to the pubic. Just felt rather disappointed with the very short notice. Especially after it had been booked for 8 months.
Stayed 1 night in Jun 2022
Response from Reception team on 25 Jun 2022
We apologise for the inconvenience and disappointment caused but unfortunately this is out of the hotels hands and unavoidable as we are closed due to unforeseen circumstances until further notice.

10/10 Excellent

stuart

Stayed 1 night in Mar 2022
Response from Glasgow Argyle Reception team. on 1 Apr 2022
Thanks very much for your review Stuart.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Overall happy. Room a bit tired. Wardrobe door hanging off, only 1 chair and no glasses. Not clear £12 per night parking charge. Despite these couple of things, I’d stay again.
Stayed 2 nights in Mar 2022
Response from Glasgow Argyle Reception team. on 1 Apr 2022
Thanks very much for your review, we would like to offer our apology for the issues you had at the hotel. We are glad to hear you would stay with us again.

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here, bedroom huge, bathroom very nice, spa facilities excellent - lounge areas, wifi, bar, breakfast etc, all great. 10 min walk to central station, and staff were happy to hold my luggage prior to check in and check out too. I would stay again due to the pool and facilities. All the staff were friendly and helpful.
Stayed 1 night in Mar 2022
Response from Glasgow Argyle Reception team. on 1 Apr 2022
Thanks very much for your review Chloe, we are happy to hear you enjoyed your stay here at the hotel and we hope to welcome you back again soon.

10/10 Excellent

T.

Stayed 1 night in Mar 2022
Response from Glasgow Argyle Reception team. on 1 Apr 2022
Thanks very much for your review.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Amazing stay from start to finish. Jess (think her name was) on reception was so friendly and helpful. Nothing was too much trouble. Even received an upgrade. Room was very clean and huge. Well worth the money and will make that out base when visiting Glasgow from now on.
Very clean bathroom.
Huge room and very clean
Stayed 2 nights in Mar 2022
Response from Glasgow Argyle Reception team. on 29 Mar 2022
Thanks very much for your review, we are happy to hear you enjoyed your stay here at the hotel and we look forward to welcoming you back again soon.

8/10 Good

Callum

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was fine, clean and tidy. No hot water at 5am- be ware if you are up early
Stayed 1 night in Mar 2022
Response from Reception on 21 Mar 2022
Hi Callum, thank you for your great review, we look forward to welcoming you back to the hotel in the future regards, reception

10/10 Excellent

Michele

Stayed 1 night in Mar 2022
Response from Reception team. on 23 Mar 2022
Thanks very much for your review Michele.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service
Hotel has aged but still clean and comfortable. Disappointed no safe in one room and safe in other room was broken.
Stayed 1 night in Mar 2022
Response from Reception on 21 Mar 2022
Hi Susan , thank you for your great review, we look forward to welcoming you back to the hotel in the future regards, reception

10/10 Excellent

Elaine

Stayed 1 night in Mar 2022
Response from Reception Team on 20 Mar 2022
Hi Elaine, thank you for your great review, we look forward to welcoming you back to the hotel in the future regards, reception

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Reception team. on 23 Mar 2022
Thanks very much for your review Richard.

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, clean with great pool and gym. Breakfast was good to. Parking area could do with some maintenance/ improvements though
Stayed 2 nights in Mar 2022
Response from Reception team. on 14 Mar 2022
Good morning James, thanks very much for your review we are happy to hear you enjoyed your stay with us and we will fully take your feedback about the car park on board. We hope to welcome you back to the hotel again soon.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Chilled out Birthday Weekend for two in Glasgow
Booked a loft suite for partners birthdays so he could relax. We weren’t disappointed, very large living area, with dining area too. Bathroom large & bonus being a 4 piece as only advertised with a bath. The mezzanine area upstairs also generous in size with a large comfy bed & second tv. The pool l more than adequate for what we wanted with a jacuzzi, steam room & sauna. Plenty of choice for breakfast & again plenty of choice on the menu for lunch which was lovely. The hotel is in a quieter part of the town, which suited us, as we wanted to be away from all of the noise the evening brings, but still close enough to be in the thick of it should you want to be. Few negatives - Room not cleaned fully, shower a bit grimy & the floor not brushed properly as could feel the dirt on my feet. There was also a pasta pot in the cupboard, that should’ve been removed. The sofa & chairs although modern looking was not the most comfy, I kept slipping off & could not support my back due to style. No spare blanket either, which is normal in rooms. Carpet in hallway was really untidy looking & didn’t look as if it had been hoovered in days. 4pm check in is pretty late, but not a deal breaker. Parking across from hotel which is great, however the hotel says you can’t book prior to arrival & the charge is £12 per night, yet I booked through an app days before arriving& paid £7 a night with a £0.99 booking fee. All in the hotel was very good & would most definitely return.
Entrance to room
Bedroom view from bed
Bedroom view from   Behind stairs
Bathroom view from shower
Stayed 2 nights in Mar 2022
Response from Reception team on 12 Mar 2022
Good afternoon Angela, Thank you for your review, we appreciate the feedback. and will pass on to our housekeeping team the issues in the apartment as this is not the normal standards we up hold. Thanks,

8/10 Good

Alistair

Stayed 1 night in Mar 2022
Response from Reception team on 12 Mar 2022
Good Afternoon Alistair, Thank you very much for your feedback, we hope to welcome you back to the hotel again soon.

10/10 Excellent

William

Stayed 1 night in Mar 2022
Response from Reception Team on 11 Mar 2022
Thank you for review, we appreciate the feedback. and look forward to welcoming you again

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally clean and friendly atmosphere. Very quiet and good temperature in room. However, stains on bedsheets and missing buttons on room phone. Felt like more detail could be on the guest directory page. Enjoyed our stay.
Stayed 1 night in Mar 2022
Response from Reception team on 10 Mar 2022
Hi Rebecca, Thank you very much for your review, we are happy to hear you enjoyed your stay. We apologize for the issues you encountered and hope to see you again soon.

6/10 Okay

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really clea
Stayed 2 nights in Mar 2022
Response from Reception team on 9 Mar 2022
Hi Sophie, thank you very much for your feedback. We hope to see you again soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Ashley on 7 Mar 2022
Good afternoon Christopher, Thank your for your excellent review - we look forward to welcoming you back again. Thanks,

8/10 Good

Lianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. Very easy walking distance to the Hydro which we wanted. Straight forward parking at a decent cost. Room and hotel was clean and welcoming. It was exactly what we wanted and a good price. Comfortable bed and the room we had was nice and big with a table and chair, 'living room' area which was a nice bonus.
Stayed 1 night in Mar 2022
Response from Reception team on 7 Mar 2022
Hi Lianne, Thank you very much for such positive feedback about the hotel, we are very happy to hear you enjoyed your stay with us and we hope to have you visit again soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful and friendly
Stayed 2 nights in Mar 2022
Response from Reception team on 7 Mar 2022
Thanks very much for your review, we are very happy to hear you enjoyed your stay at the hotel and hope you will visit us again soon.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Ashley on 7 Mar 2022
Good afternoon Susan, Thank your for your review - we hope to see you again. Thanks,

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Olivia on 5 Mar 2022
Thanks for your feedback.

10/10 Excellent

Lorna

Stayed 1 night in Mar 2022
Response from Ashley on 6 Mar 2022
Good evening Lorna Thank you for your excellent review. We look forward to you staying with us again. Thanks

2/10 Terrible

Keagan

Stayed 1 night in Mar 2022
Response from Reception Team on 5 Mar 2022
Sorry we did not meet to our normal standards - we do hope you will stay with us again.

8/10 Good

Juston

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Good location for our trip activities, bus is also quick to use. The rooms are a bit chilly though.
Stayed 1 night in Feb 2022
Response from Reception Team on 1 Mar 2022
Thank you for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Olivia on 28 Feb 2022
Thanks for your feedback.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service
First time we have used this hotel really enjoyed our stay and will definitely be using it in the near future 👍😊😊😊
Stayed 3 nights in Feb 2022
Response from Olivia on 28 Feb 2022
Thanks for your feedback, we look forward to welcoming you back to the hotel.

10/10 Excellent

Allan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and friendly hotel would recommend it to friends. Only problem was hand sanitizer's in lifts etc were empty
Stayed 1 night in Feb 2022
Response from Reception Team on 26 Feb 2022
Thank you for your review.

8/10 Good

saqib

Liked: Staff & service, property conditions & facilities
Nice hotel . Great spa and pool. Staff were nice . Room was big and bed was really comfy . Only let down is the really old furniture . That needs to go
Stayed 2 nights in Feb 2022
Response from Reception Team on 26 Feb 2022
Thank you for your review - we are undergoing refurbishments at the hotel and will be updating furniture in the room during the year. Hope to see you again. Thanks, Reception team

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything for the price is amazing will deffo be back
Stayed 1 night in Feb 2022
Response from Ashley on 24 Feb 2022
Thank you for your review.

10/10 Excellent

richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for the family, would be much better if they could cater for five in a room. We had to pay for two rooms, all our kids were under ten.
Stayed 1 night in Feb 2022
Response from Olivia on 22 Feb 2022
Thanks for your positive feedback.

8/10 Good

JW

Stayed 1 night in Feb 2022
Response from Reception team on 23 Feb 2022
Thanks for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Reception Team on 26 Feb 2022
Thank you for your review

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Ashley on 21 Feb 2022
Thank you for your review

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Olivia on 20 Feb 2022
Thanks for your feedback.

10/10 Excellent

Jamie

Stayed 1 night in Feb 2022
Response from Olivia on 20 Feb 2022
Thanks for your feedback.

10/10 Excellent

Conor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Olivia on 20 Feb 2022
Thanks for your feedback.

10/10 Excellent

Lawrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st time staying at the Argyll pleasantly surprised very friendly staff,our room was spacious and clean.
Stayed 1 night in Feb 2022
Response from Reception team on 14 Feb 2022
Thanks for your feedback.

8/10 Good

Ian, Leven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not like : Decent room - but was a Disabled Room ( Pull Cords / Bathroom etc) which I didn’t ask for and don’t particularly like ?? Hot water for the stay was almost entirely non existent Like : Bed was comfy Breakfast was good Had a Pool ( which we didn’t use ! )
Stayed 1 night in Feb 2022
Response from Reception team on 14 Feb 2022
Thanks for your feedback.

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Returning guest
Stayed at this hotel many times and will be back , heating wasn’t working in room but was offered a change of room or a couple of heaters so that was sorted out
Stayed 2 nights in Feb 2022
Response from Reception team on 14 Feb 2022
Thanks for your feedback.

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biggest bed ever!
Great hotel, fab facilities, quality breakfast and huge bed, ideal for families with small children
Stayed 1 night in Feb 2022
Response from Ashley on 7 Feb 2022
Hello Irene, Thank you so much for your review - we look to welcoming you again. Thanks,

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back.!!!!
This hotel in my new fave in Glasgow. Absolutely gorgeous. Room was huge & bed was amazingly comfortable. Pool was utterly lush. Food was absolutely yummy. Staff were exceptional especially Natalie & Paulina. 😁
Stayed 2 nights in Jan 2022
Response from Reception Team on 23 Jan 2022
Thank you for your review, I will pass on to the team your kind words - we look forward to seeing you again. Reception team.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious rooms
Stayed 1 night in Jan 2022
Response from DF on 6 Jan 2022
Thank Your for your valued feedback.

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy hotel with swimming pool
Very good hotel. Has just had an interior facelift, including rooms.
Stayed 1 night in Nov 2021
Response from DF on 6 Jan 2022
Thank you for your valued feedback.

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay!!!
I was working in Glasgow over the weekend before Christmas and stayed at the BW Glasgow Argyle. It was an excellent stay. My room was very spacious and made my stay feel very relaxing after work. The staff where all brilliant and nothing was too much. Special mentions for Issy in the restaurant and Jess at reception who went above and beyond. Excellent customer service. Thankyou, Alan
Stayed 3 nights in Dec 2021
Response from Reception Team on 20 Dec 2021
Thanks for the great review!

2/10 Terrible

Jeffrey

Stayed 2 nights in Nov 2021
Response from Paul W on 11 Dec 2021
Good day, You have left a 2 out of 10 review with no additional information. Could you give feedback as to what we could have done to improve your stay?

6/10 Okay

Laura

Liked: Cleanliness, property conditions & facilities, room comfort
Basic but comfortable
Basic but comfortable enough. Spa was disappointing as the steam room was out of order and sauna not particularly hot.Room basic but fine although TV wasn't working and I had to walk down to reception to report as phone wasnt working either!
Stayed 1 night in Dec 2021
Response from Jess on 8 Dec 2021
Hi Laura, thank you for your feedback, we are currently doing some refurbishments to our leisure facilities so we are sorry for the inconvenience. we also apologize for the technical faults within your room and please be assured that our maintenance team have been alerted and are looking into this. we hope to see you again in the future!