2/10 Terrible
Barbara
16 Mar 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A disaster from start to finish. Arrived at 3 o’clock check-in time to be told there was a problem with the room. It later turned out that the room had not been serviced from the previous occupants. I wasn’t told how to get to my room, breakfast time, Wi-Fi passcode etc, just handed my room key. I pointed out the bedlinen had not been changed from the previous occupants to a guy who wasn’t sure whether he was the manager or not, and he assured me that the sheets were clean when they blatantly weren’t. No towels, bin not emptied. My room was above the kitchen/cellar fans which ground and vibrated right through the night. My room was right next to the function room and there was a 60th birthday party going on until 1 o’clock in the morning. I got no sleep whatsoever. I went downstairs at around 11 o’clock to ask a guy who told me he was the restaurant manager but wasn’t what time it would be finished, he said he would speak to the disco guy and ask him to turn down the music, if anything it got even louder. I came down for breakfast at 8 o’clock, there was nobody around apart from the housekeeper. I asked for a full refund, and was given one.
Barbara
Stayed 1 night in Mar 2024