Daily continental breakfast (GBP 6 per person)
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Reviews of Charing Cross Hotel

2 out of 5
Charing Cross Hotel
310 Renfrew Street, Glasgow, Scotland

Reviews

7.0

Good

Rating 10 - Excellent. 59 out of 363 reviews" "
Rating 8 - Good. 141 out of 363 reviews" "
Rating 6 - Okay. 91 out of 363 reviews" "
Rating 4 - Poor. 34 out of 363 reviews" "
Rating 2 - Terrible. 38 out of 363 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Mr G

Disliked: Amenities, property conditions & facilities
Noise of mw just below. No reading light or switch near bed. Poor evacuation of water in sink. Pictures deceitful
Stayed 4 nights in Aug 2023

8/10 Good

Elspeth

Stayed 1 night in Jan 2023

8/10 Good

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fine pleasant stay in a well located hotel.
Stayed 1 night in Dec 2022

2/10 Terrible

Debra

Disliked: Amenities, property conditions & facilities
I was at this hotel for about 15 minutes and realized I couldn't stay. Whatever they were using to clean made my eyes water, I was sneezing, and I could taste it in my throat. Unfortunately, they had already charged my credit card and said it was non - refundable. Even tho it was a severe irritant to me, they would not refund any of my money. Do not recommend.
Stayed 3 nights in Sep 2022
Response from Charing cross hotel on 1 Dec 2022
Thank you for your review, we apologize that our hotel did not satisfy your expectations

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
John Boy
Noticed small amounts of black mold on skirting boards in the bathroom. Also, small black mold on the grouting wall tile section right next to the shower.
Stayed 1 night in Sep 2022

4/10 Poor

Laura

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Considering I paid such an over inflated price for my room for one night, the first game I had to play on entering my room was 'is it blood or ketchup' that was staining the top of the chest of drawers. I also had to play 'dodge the stray hair' while in the small shower' which was hanging off a broken soap tray. I understand the hotel was busy (I wouldn't have booked it if there had been more choice in Glasgow for the night I needed) but at double what I paid for a suite in the Strand Palace Hotel London some years ago (I know!!!, but I needed to stay in Glasgow on that one date and everywhere else was fully booked), they could have at least made sure the room was clean in advance. If I had paid a price reflecting on the quality of the accommodation (i.e. an awful lot less) I would have been more accepting of the situation... The staff were very apologetic the next day but they had my money and I just wanted to get out.
Stayed 1 night in Aug 2022
Response from Charing cross hotel on 1 Dec 2022
We are very sorry to hear that you didn't have a great experience in our hotel

2/10 Terrible

Micheal

Stayed 1 night in Aug 2022

4/10 Poor

Thomas

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Claustrophobic
Tiny room and tiny shower No hand wash facilities in toilet
Stayed 1 night in Aug 2022

10/10 Excellent

Jane

Stayed 1 night in Jun 2022

10/10 Excellent

Paige

Stayed 1 night in Jun 2022

10/10 Excellent

Rhiannan

Stayed 1 night in Jun 2022

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
Rooms was basic and clean, but comfortable. Shower was a let down as flooded and had no pressure
Stayed 1 night in Jun 2022

10/10 Excellent

Elaine

Stayed 1 night in May 2022

8/10 Good

Maria

Stayed 1 night in May 2022

10/10 Excellent

Robert

Stayed 1 night in May 2022

8/10 Good

David

Stayed 1 night in May 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, room comfort
Overnight stay.
This is an old building and reflects in appearance. Room perfectly clean as was shower room.
Stayed 1 night in Apr 2022

8/10 Good

Devika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
A nice hotel. Shops and bus service nearby. Some steps to climb to go up to the front door though and also inside to the rooms but my suitcase was carried upstairs for me by the receptionist - very helpful.
Stayed 1 night in Apr 2022

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Clean and tidy
Clean and in a great location with helpful staff. However the place needs a complete facelift. Just a good decoration throughout to make it an absolute gem.
Stayed 1 night in Apr 2022

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

4/10 Poor

Thomas

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Found the hotel very unclean, shower area very small no cooked breakfast, pot luck if you can find parking space
Stayed 1 night in Mar 2022

10/10 Excellent

Nicholasdevlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Caroline

Liked: Cleanliness, property conditions & facilities, room comfort
We couldn't get the shower to come hot so did not have a shower. Otherwise it was very nice.
Stayed 1 night in Mar 2022

2/10 Terrible

Brian

Stayed 1 night in Feb 2022

2/10 Terrible

Ryan

Stayed 1 night in Feb 2022

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and near Glasgow city centre just round the corner
Stayed 2 nights in Jan 2022

6/10 Okay

Verified traveller

You get what you pay for, I guess..
Good location. Very small room, bathroom as well. Could hear everything on the corridor. Croissant at the breakfast table were out of date by a week.
Stayed 1 night in Jan 2022

6/10 Okay

Stephen

Stayed 1 night in Jan 2022

2/10 Terrible

Marshall

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Avoid property. We had a guest stay and this is the feed back. • Very small room, no room to open his suitcase. • The room had a bad smell. • No water pressure in the shower. • Had to climb of the toilet to get to shower. • Everything was falling apart in the building They guest was due to stay for 4 nights and only stayed 1. The hotel have ignored all emails complaining about the hotel. We request as refund for the 3 nights they didn't stay and this has also been ignored. This was due Cop26 so I am sure they re sold the room.
Stayed 5 nights in Oct 2021

8/10 Good

David

Stayed 1 night in Dec 2021

2/10 Terrible

Federico

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

6/10 Okay

Jimmy

Business traveller
Disliked: Property conditions & facilities
It's OK
I stayed there for COP 26. The room was ok, comfortable and clean. I thought it was very expensive for the condition of the property. The breakfast was acceptable.
Stayed 3 nights in Nov 2021

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what it seems or says on the tin!
Due to weather conditions our travel arrangements were cancelled and required immediate accommodation. It was very disappointing, didn't look clean, was dated and when asked about breakfast was a told 'he could do it for £40!! The room was an immediate shock to the system and also the fact you shared a toilet and shower with 4/5 other rooms. The room was cold, bedding stained! My daughter was in tears. We left (never intending staying) and managed to get in at an Ibis for £10 more inc. breakfast. Well appointed room, warm, comfortable and clean. It was more like a DSS/Benefits bed sit and well over priced for what it offers. DO NOT GO! You have been warned.
Stayed 1 night in Oct 2021

8/10 Good

Dr Neeraj Aravind

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
I was given a free upgrade. The room was modern, clean and comfortable.
Stayed 1 night in Oct 2021

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough
Off site parking: first come, first serve basis. We parked near the hotel. Upon checking in the morning, the right side mirror of our car got broken. It looks like it was hit by a passerby. Check-in: Smooth, reception asks for ID. Room: we were placed on ground floor, room 25. Beside the reception. Has twin beds. Comfort room is clean. Amenities provided except for soap, toothbrush, toothpaste and shower cap. Towels are provided. Hot water working properly. Spacious room. Good for 4 people. The bed is comfortable. Everything in the room looks old but is clean and good enough to use. Pillows are soft. Mattress/sheets looks yellow but clean. Lighting in the room is great. Plenty of cabinets. A couple of hangers were provided. Tea/coffee are available. Heater in the room is old and takes time to work. Staff: Kind and polite. 4/5 Overall: 2.5/5 The place good enough to sleep in for a night.
Stayed 1 night in Oct 2021

2/10 Terrible

Kenny

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Peter

Liked: Staff & service, property conditions & facilities, room comfort
Lovely room
Could not find a TV remote control but that was ok as we were tired and went to sleep. Next morning I looked under the bed for remote control and did not find it there but saw lots of fluff and filth and even discarded letter from a previous occupant. Told reception about the dirt under the bed and they said they would sort it.
Stayed 1 night in Sep 2021

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Rob

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Séverine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Adam

Stayed 1 night in Sep 2021

6/10 Okay

Donald

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Nice and clean, but very basic. The room was too
Stayed 1 night in Sep 2021

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great stay! Very friendly staff and clean room! Would definitely recommend for stays in Glasgow!
Stayed 8 nights in Aug 2021

2/10 Terrible

Jemma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was not up to the best of standards. Hygiene was not up to best standards as it was a shared toilet and shower between 2 other rooms. Was very unlead as the website did not mention this.
Stayed 1 night in Sep 2021

8/10 Good

Skye

Stayed 1 night in Aug 2021

8/10 Good

Brian

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Value for money
Stayed 4 nights in Aug 2021

10/10 Excellent

Paul

Stayed 1 night in Aug 2021

8/10 Good

Iain

Liked: Staff & service
Stayed 1 night in Jun 2021