Front of property

Reviews of DeSalis Hotel London Stansted

3 out of 5
DeSalis Hotel London Stansted
Hall Road ( opposite Green St.), Elsenham, Bishop's Stortford, England

Reviews

6.8
Rating 10 - Excellent. 129 out of 750 reviews" "
Rating 8 - Good. 245 out of 750 reviews" "
Rating 6 - Okay. 200 out of 750 reviews" "
Rating 4 - Poor. 109 out of 750 reviews" "
Rating 2 - Terrible. 67 out of 750 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place good food and noce staff very helpfull very convientb
Stayed 1 night in Feb 2024

8/10 Good

Andrew

Stayed 1 night in Nov 2023

6/10 Okay

Joseph

Stayed 1 night in Dec 2023

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities
The whole property is encased in scaffolding and the outside is obviously being totally refurbished. The inside definitely needs refurbishing- everything is tired. Thank god we arrived late and only stayed one night. In our bathroom the toilet roll holder had fallen off and been removed leaving the bracket. Had a double sink - one had the pop up waste stuck closed and the tap had the nozzle missing so when you turned it on it sprayed all over the floor. The glass shelves were hanging off and a few missing. At £84 plus £6 parking for a family room for 3 it was a rip off. Give it a miss.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Disliked: Room comfort
Basic
Basic hotel, no frills. Clean enough, bar was closing down when I arrived at 9.30, but no real ale available anyway so settled for tea in my room. The room was ok, but thats all. It was, however, absolutely freezing cold in there. I was unable to adjust the radiator.
Stayed 1 night in Nov 2023

6/10 Okay

Pamela

Old and run down but the staff was amazing and the breakfast was delicious
Stayed 1 night in Nov 2023

4/10 Poor

Elizabeth

Liked: Amenities
We arrived very late in the night, just after 3am. There was no one on the desk for 20 minutes, despite calling twice. I was not impressed and to add insult to injury, there was no apology either when the receptionist did arrive. It is advertised that the hotel is open 24/7. Other than that, the stay was fine.
Stayed 1 night in Nov 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money for an early morning flight from Stansted. Good evening meal.
Stayed 1 night in Nov 2023

6/10 Okay

Andrzej

Liked: Staff & service
No cell service inside the building
Stayed 1 night in Nov 2023

8/10 Good

Graham

Stayed 1 night in Nov 2023

6/10 Okay

Elaine

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice staff. Cold room, no hairdryer
Stayed 1 night in Nov 2023

2/10 Terrible

Katarzyna

Stayed 1 night in Oct 2023

4/10 Poor

Lorraine

Disliked: Cleanliness
Room smelt of cigarette smoke. Building work was going on outside which was not Mentioned when booked. Noisy until 6pm. Room was clean but very dated.
Stayed 1 night in Oct 2023

4/10 Poor

Olivia

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Was told we would get wifi and soundproof rooms. Couldn’t connect the TV to the wifi, spoke to the manager who tried the wifi from outside the door and said it worked so the TV just doesn’t have it. Next morning, cleaners just let themselves into our room whilst we’re still there saying “check out is 11” when my email clearly says 11:30 (this happened at 11:10). Luckily I was standing by the door to be able to half shut it and not allow her in! Beds are so uncomfortable too, I could feel the springs in my back and I could hear everything going on in the room upstairs so definitely not soundproof
Stayed 1 night in Oct 2023

6/10 Okay

Anne-marie

Liked: Cleanliness, staff & service, room comfort
Great little gem
Lots of building work being done. Hotel helped out and airport transfers were a lot cheaper with them. Room was cold and with other coming and going they made a lot of noise and the lights going on and off in the corridor did wake you. Not much they can do about that
Stayed 1 night in Oct 2023

6/10 Okay

Carol

Liked: Staff & service, room comfort
Decent
Decent room for one night in between flights. Comfortable bed and big tub. Some areas in need on non-essential repairs
Stayed 1 night in Oct 2023

8/10 Good

Deta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stansted departure
Ideal for an early departure ,lady on reception was so welcoming and friendly.
Stayed 1 night in Sep 2023

4/10 Poor

Barbara

Stayed 1 night in Sep 2023

6/10 Okay

Derek

Business traveller
Disliked: Property conditions & facilities
A "Contractor" Hotel
Currently undergoing renovation, hopefully this will bring it to the 2020 from the 1980's, the full place needs an upgrade. Very basic breakfast on offer.
Stayed 1 night in Sep 2023

2/10 Terrible

Oana

Stayed 1 night in Sep 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Transfer to the airport for early morning flight was included in the cost of the parking. Also parking was cheaper than any other options available. Family room a good size!
Stayed 1 night in Aug 2023

2/10 Terrible

rebecca

Business traveller
Disliked: Staff & service, property conditions & facilities
Bait and Switch hotel - stay faaaar away
Stayed 1 night in Aug 2023

6/10 Okay

clyde

Business traveller
Property met expectations
Stayed 1 night in Aug 2023

6/10 Okay

Ankur

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Frank

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Tracy

Liked: Room comfort
Stayed 1 night in Aug 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
It needs upgrading, but it was good for the stay before the early flight. Very close to the airport.
Stayed 1 night in Jul 2023

10/10 Excellent

VICTORIA

Stayed 1 night in Jul 2023

10/10 Excellent

Joanne

Stayed 1 night in Jul 2023

6/10 Okay

Dawn

Stayed 2 nights in Jun 2023

8/10 Good

Hector, Houston

Travelled with family
Liked: Staff & service, property conditions & facilities
Good checkin service
Stayed 1 night in Jun 2023

6/10 Okay

Alireza

Stayed 1 night in Jun 2023

4/10 Poor

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Ade

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Not terrible, not good.
Not great. Costs 25 pounds to taxi from the airport, even though it’s 5 minutes away. Room was clean and nice enough, but there were bugs attracted to the lights and I spent more time than I wanted dealing with those.
Stayed 1 night in Jun 2023

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Tihomira

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Practical cenral position and vicinity of most attractions, agreeable modern hotel design but electronically overdone
Stayed 1 night in May 2023

4/10 Poor

Sophie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very run down. Sink in bathroom was blocked. The mattress on the bed was awful and needed replacing. We were told they were housing homeless people in the hotel.
Stayed 1 night in Jun 2023

10/10 Excellent

Charlotte

Stayed 1 night in Jun 2023

10/10 Excellent

Stewart

Stayed 1 night in May 2023

10/10 Excellent

Mark

Stayed 1 night in May 2023

6/10 Okay

Leigh

Business traveller
Stayed 1 night in Mar 2023

10/10 Excellent

jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stansted
Very close to Stansted and great value Friendly helpful staff Comfortable room and good facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Jill

Business traveller
Liked: Cleanliness, staff & service
Great value for money. Staff efficient and helpful. Because of the ongoing renovations the car park was a bit dusty but a great value-for-money stay. Thank you
Stayed 3 nights in Apr 2023

6/10 Okay

Liezel

Stayed 1 night in Mar 2023

4/10 Poor

Nun

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
OMG
Adopted buildings?
Stayed 1 night in Mar 2023

6/10 Okay

Henrieta

Liked: Cleanliness, amenities, property conditions & facilities
I expected a regular shuttle service from and to the hotel. Unfortunately, in the evening I had to take a taxi which was expensive. I took the hotel shuttle in the morning, which is also expensive, since it is a short distance to the airport. This made my stay unnecessarily costly.
Stayed 1 night in Feb 2023

6/10 Okay

Adrian

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Nice name
This hotel is very dated, I had a hotels.com free room so i had a saving, however I would’ve been extremely disappointed if I paid the full price, in comparison to the other hotels around it was priced quite high. However it was very very close yo stanstead airport which explains some of the premium in its price.
Stayed 1 night in Feb 2023

8/10 Good

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here while visiting family in nearby Molehill Green. Perfectly acceptable room and facilities, good value. Not a great amount of choice for breakfast but hardly 'world ending'. Will stay here again.
Stayed 1 night in Feb 2023