Studio, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Extended Stay America Suites Great Falls Missouri River

2.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 288 out of 1001 reviews" "
Rating 8 - Good. 313 out of 1001 reviews" "
Rating 6 - Okay. 210 out of 1001 reviews" "
Rating 4 - Poor. 115 out of 1001 reviews" "
Rating 2 - Terrible. 75 out of 1001 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Chelsey

Travelled with family
Disliked: Amenities
Fire alarm went off 3 different times in the middle of the night...the hallways smelled like Marijuana. People were up and being loud all night long. It was the worst night of sleep I have ever had!
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Dear Chelsey, Thank you for sharing your experience about your stay with us. We sincerely apologize for the disturbance caused by the fire alarm during your stay. Your comfort and safety are our top priorities, and we regret any inconvenience caused by this unexpected occurrence. Additionally, we apologize for the odor in the hallways and the disturbance from other guests. We take these matters seriously and will address them promptly to prevent similar incidents in the future. Please know that your feedback is invaluable to us as we strive to improve our services and ensure a peaceful environment for all our guests. We hope you consider giving us another opportunity to provide you with a much-improved experience in the future. Sincerely,Hotel Management

8/10 Good

Jan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean.
Stayed 1 night in Mar 2024
Response from Hotel Management on 21 Mar 2024
Dear Jan, Thank you for the generous review of Extended Stay America. We are thrilled to read about your stay and how much you enjoyed our clean and relaxing accommodations. We work hard to deliver a satisfying experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you once more; we look forward to hosting you again soon.Sincerely,Hotel Management

2/10 Terrible

Kyla

Stayed 1 night in Feb 2024

10/10 Excellent

Dane

Liked: Amenities
Easy check in with great Customer Service along with spacious rooms
Stayed 1 night in Mar 2024
Response from Hotel Management on 13 Mar 2024
Dear Dane, We are delighted to hear that you had a positive experience at Extended Stay America! We strive to provide excellent customer service and spacious accommodations. Thank you for your kind words, and we hope to welcome you back for another enjoyable stay soon.Sincerely,Hotel Management

8/10 Good

Weston

Travelled with partner
Liked: Cleanliness
Decent location. No breakfast. Quiet and relaxig
Stayed 2 nights in Mar 2024

6/10 Okay

Gerald

Disliked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Richard

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
the hallways smelled like pot
Stayed 2 nights in Mar 2024
Response from Hotel Management on 11 Mar 2024
Dear Richard, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for any concerns which kept it from being perfect. We appreciate you choosing our hotel and hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area.Sincerely,Hotel Management

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great.
Stayed 1 night in Mar 2024

2/10 Terrible

Adrienne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been a horrible experience. We got to our room and there are NO plates, silverware, pots, pans, mugs, coffeemaker NOTHING! I went down to the front desk after check in and they gave me a tub with two plates, two mugs, two plastic cups and a silverware tray. I opened it after we got back from dinner and the silverware was filthy! I took pictures of it and will be posting it on Google Reviews as well as here. I took the tub of filthiness back to the front desk and was offered a very lame apology....oh and a coffee maker...but I wouldn't use any kitchen items in this place. Also, once the perfume-y fragrance they must spray in the room wore off, it is clear that people have smoked in this room. SO NOT WORTH IT! I should have paid a little more to stay at a DECENT place. Wish I could get a refund and I haven't even slept in the room yet!
Stayed 1 night in Mar 2024
Response from Hotel Management on 3 Mar 2024
Dear Adrienne, We sincerely apologize for the unacceptable experience you encountered during your recent stay. Your feedback regarding the lack of kitchen amenities and cleanliness issues is highly concerning, and we apologize for any inconvenience caused. We understand your frustration and disappointment, and we assure you that your concerns will be addressed with our team to prevent such incidents from happening in the future. We value your feedback as it helps us improve our services, and we invite you to give us another chance to provide you with the exceptional experience you deserve. Thank you for bringing this to our attention.Sincerely,Hotel Management

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
No issues, great place to stay
Stayed 1 night in Feb 2024
Response from Hotel Management on 2 Mar 2024
Dear Gene, Thank you for choosing the Great Falls Missouri River and sharing your experience. We are thrilled you had a fantastic experience at Extended Stay America! Providing a seamless stay is our priority, and we're delighted you enjoyed your time with us. Thank you for choosing our hotel, and we look forward to welcoming you back for another great stay soon!Sincerely,Hotel Management

8/10 Good

Ed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Units have full size fridge
Stayed 2 nights in Feb 2024

10/10 Excellent

Keana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy
Stayed 1 night in Feb 2024
Response from Hotel Management on 26 Feb 2024
Dear Keana, We are pleased everything went great for you during your visit to our city. It is nice knowing our clean and comfortable rooms gave you a good night's sleep. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management

8/10 Good

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. Just like a second home.
Stayed 4 nights in Feb 2024

8/10 Good

Jeff

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Nicholas, Black Hawk

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice rooom. They list breakfast as an amenity, it is not. They had little store bought muffins, in the package, and bad coffee. That’s it.
Stayed 1 night in Feb 2024
Response from Hotel Management on 23 Feb 2024
Dear Nicholas, Thank you for being our guest. It is nice you were pleased with your room and had a satisfactory stay. However, we understand your disappointment with the breakfast choices not liking to your taste. We would share your comments with the concerned individuals for further upgrades as our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and a decent and cheap place to stay. The only downfall was that we made reservations over a month ago and when we got there they only had 3 rooms left on the top floor and their elevator didn’t work. Other than that nice place to stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Wendell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very spacious room with a kitchenette. It would be ideal for stays of more than a day or two.
Stayed 1 night in Feb 2024
Response from Hotel Management on 7 Feb 2024
Dear Wendell, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your spacious suite, fully equipped kitchen, and friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,Hotel Management

4/10 Poor

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We stayed 11 nights and the elevator was out of order the whole time and the first floor was full. The staff were apologetic but no repairman ever came.
Response from Hotel Management on 7 Feb 2024
Dear Michael, Thank you for being our guest and for your valuable feedback. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We want to apologize for the issues you had with our elevators during your visit. We certainly understand your frustration and are very sorry for the temporary inconvenience. We will address this appropriately, and we want you to know we are very grateful for your patience. We always appreciate hearing from our guests, and we hope you will stay with us again for the revitalizing experience you deserve.Sincerely,Hotel Management

10/10 Excellent

Angie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service, clean room, very happy with our stay.
Stayed 2 nights in Jan 2024

2/10 Terrible

Carrie

Stayed 1 night in Jan 2024

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and quiet. Helpful efficient staff.
Stayed 1 night in Jan 2024

6/10 Okay

Dayna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean and reasonable price. Twice my room key would not work to access my room, and had another guest access my room when he was given access in error by the front desk.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 29 Jan 2024
Dear Dayna, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

6/10 Okay

Ann, Swanton

Travelled with family
Liked: Cleanliness, staff & service
Let me start by saying every staff member was wonderful, especially Jose and Missy! I specifically booked this hotel b/c it advertised free breakfast and it had a kitchenette. A muffin and coffee is not breakfast. I was staying for 3 nights. My first room was clean but had a very weird not clean looking shower and there were cigarette burn stains on the bathroom counter. The countertop in the kitchenette were falling off in places and left hanging there and the countertop was stained. Jose graciously gave me another room. This one was much better aside from the heater fan in the second room was extremely loud. I made due and was fine with it for fear of changing rooms again and getting a room like the first one. I liked it had a table and chairs so my son and I could eat and play games in the room. The chairs were disgustingly stained so we covered them with towels, it was fine. My only real complaint, I don’t want to be that person (and yes I am fun at parties) but the smell of pot every night right outside my room was ridiculous. It is supposed to be a non-smoking property. Pot is legal in Montana so I just wish people would take it outside. Very on the fence if I will stay again next time I am in town.
Stayed 3 nights in Jan 2024
Response from Hotel Management on 30 Jan 2024
Dear Ann, Thank you for taking the time to give us feedback about your recent stay. It was certainly disappointing to read about the issues that you experienced. Your concerns have been shared with our team, and we will ensure this does not happen again. We appreciate your comments about what you enjoyed during your visit, most notably our staff. We look forward to welcoming you back the next time you are here. Sincerely,Hotel Management

4/10 Poor

Kayla

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok, initial thoughts when entering the building …. This place WREAKS of marijuana. I had my children with me, mind you. The front desk gentleman did not look me in the eye once, nor smile, nor be friendly. Asked for my name and ID and so on. We got in the elevator… it sounded terrible and I thought for sure we were going to end up stuck in the thing. Walked into the room and very uncleanly. SO HOT in the room and temperature controls not working correctly. Let’s just say it was a long night. People up all night surrounding our room, talking, partying. Would NOT recommend this hotel to anyone.
Stayed 1 night in Jan 2024
Response from Hotel Management on 22 Jan 2024
Dear Kayla, Thank you for your recent review of your stay at our hotel. We apologize for any inconvenience you caused. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

kevin

Stayed 1 night in Jan 2024

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
You guys are doing a great job with cleaning and keeping the hotel safe
Stayed 1 night in Dec 2023
Response from Hotel Management on 10 Jan 2024
Dear Jeremiah, Thank you for choosing us. We are very glad you had a great experience at our hotel. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely,Hotel Management

10/10 Excellent

chris, Calgary

Stayed 1 night in Dec 2023

8/10 Good

daune

Liked: Cleanliness, staff & service, property conditions & facilities
We like staying at this hotel. It is our preferred choice
Stayed 1 night in Dec 2023
Response from Hotel Management on 31 Jan 2024
Dear daune, Thank you for choosing Extended Stay America and for your fantastic review. We take pride in offering outstanding service to all our guests, and we are glad to know our team exceeded your expectations. We appreciate all of your feedback and look forward to your next visit. All the best.Sincerely,Hotel Management

10/10 Excellent

Dan

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Evening Drew

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its was a fun.
Stayed 2 nights in Dec 2023

2/10 Terrible

Ali, Edmonton

Stayed 1 night in Dec 2023

6/10 Okay

Orv

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

shelley

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The towels were crunchy but everything else was nice. The price was good and staff was nice.
Response from Hotel Management on 12 Dec 2023
Dear shelley, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. Our goal is to deliver excellent value at a great price, so it is lovely to know this was your experience. We believe that fresh, comfortable accommodations and excellent customer service make us a perfect choice. We appreciate your business and hope to welcome you again the next time you're in the area.Sincerely,Hotel Management

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay. We will be back
I will be staying here again on my next trip to greatfalls! The desk staff I encountered were so amazing and accommodating especially the lady working the day shift! It was a little dusty in the room but overall so cozy!
Stayed 1 night in Dec 2023

6/10 Okay

Kenneth

Ok room. Budget price and lodging was also budget. Clean, comfortable but below average quality
Stayed 1 night in Dec 2023
Response from Hotel Management on 7 Dec 2023
Dear Kenneth, It was a pleasure to read your review about your experience. Our primary focus is on offering our guests comfortable accommodations at reasonable rates, so we are thrilled to have earned your high rating. We apologize for not exceeding your expectations during your visit, and we hope you will come back so we can provide you with the exceptional experience for which we are known. It was our pleasure hosting you, and we look forward to your next visit.Sincerely,Hotel Management

10/10 Excellent

Scott

Liked: Staff & service
Friendly staff. Helpful.
Stayed 1 night in Dec 2023
Response from Hotel Management on 7 Dec 2023
Dear Scott, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for your candid feedback. We hope to be your hotel of choice every time you visit here.Sincerely,Hotel Management

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a nice hotel. Easy access and the dog loved it. Always nice to fine a good pet friendly hotel.
Stayed 1 night in Nov 2023

4/10 Poor

Phyllis

Stayed 1 night in Dec 2023

10/10 Excellent

Vernon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is first rate. Room nice, staff helpful..very good
Stayed 1 night in Nov 2023
Response from Hotel Management on 29 Nov 2023
Dear Vernon, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Management

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, meet my needs and staff were friendly.
Stayed 5 nights in Nov 2023

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Henry Van't

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am leaving
Stayed 1 night in Nov 2023
Response from Hotel Management on 11 Nov 2023
Dear Henry, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management

10/10 Excellent

Garry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very good. However there is an area that needs some improvement. And that is in their "breakfast included" which is listed when you look into possibly booking a room in the hotel. It is a very, very skimpy "breakfast". You have coffee and some muffins. That's it!!! It would be nice if there also was a loaf of bread, a toaster and some butter, jam and peanut butter. This hotel chain had better seriously look at improving their breakfast.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 9 Nov 2023
Dear Garry, Thank you for staying with us at Extended Stay America. It is always nice to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to advance our services and appreciate your valuable feedback regarding our breakfast, as we always want to hear how we can enhance our guest experience. We hope your overall experience was positive and look forward to welcoming you back shortly!Sincerely,Hotel Management

4/10 Poor

Lee, Missoula

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was not quiet, took forever to check in. Signage needs changing per current Montana laws. Not planning to stay there again. Staff were nice but I’d pay more to stay somewhere else.
Stayed 1 night in Oct 2023
Response from Hotel Management on 7 Nov 2023
Dear Lee, Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in. We have also noted your comments regarding the signage. Your comments have been shared with the front desk team to ensure a better experience in the future. Thank you for being our guest; we wish you all the best for your future travels.Sincerely,Hotel Management

8/10 Good

Spring

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and had everything we needed
Stayed 27 nights in Aug 2023

6/10 Okay

Susan

Liked: Staff & service
Disliked: Cleanliness
Room could have been a bit more comfortable.
Stayed 1 night in Oct 2023
Response from Hotel Management on 25 Oct 2023
Dear Susan, Thanks for staying with us and for posting a review. We appreciate your remark about our room and that it could have been more comfortable during your stay. We always strive to provide a comfortable and enjoyable experience for our guests, and we apologize if we fell short in this area. We will share your concern with the appropriate individuals to determine where we went wrong and how we can enhance our guest's experience. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

8/10 Good

Colleen, Lethbridge

Travelled with group
Liked: Cleanliness, staff & service, amenities
Cleanest hotel I have stayed in for some while. Great manager. I will be back
Stayed 2 nights in Oct 2023
Response from Hotel Management on 21 Oct 2023
Dear Colleen, Thank you for choosing to stay with Extended Stay America. We're glad to read that you had a wonderful experience during your stay, from our clean suite to your interaction with our excellent team. We take pride in providing our guests with a clean and welcoming environment, so it's great to know our efforts have paid off. It was our pleasure hosting you during your time in Great Falls, and we look forward to your next visit.Sincerely,Hotel Management