Ratings based on 14 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
75% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller from Riyadh, Saudi Arabia

Badrutt's was a real BAD ROUTE!

Posted 11-Jul-2016
Most terrible night sleeps ever in a hotel, no AC, no temperature control , reception staff are the worst , specially the one checked me out . The concierge staff are the best in this hotel. Corridors of this hotel smell like stables, never been cleaned since installation . Definitely no coming back. Advice people not to go .
Comment from Hotel Management
16-Jul-2016 by Badrutt`s Palace Hotel, Hotel Management
Dear Mr. Rokia, Thank you for your feedback. We really appreciate it when guests tell us what they like and dislike, as this is the only way we can improve. Badrutt’s Palace Hotel continuously invests into the different areas of the hotel: be it guest rooms, our public areas including the restaurants or the wellness area. In the last 10 years over CHF 150 Million have been devoted to refurbishment projects. Thus, we are sorry to hear that you could not enjoy your stay at our hotel and we didn’t meet your expectations regarding room facilities and our staff. It would have been really helpful, if you told us about these issues right at place, as we would have been more than happy to make your stay a memorable one and solve the mentioned problems for the better. Dear Rokia it would be our pleasure to welcome you back again and excel your expectations, the way we usually do with our guests! With best regards, Hans Wiedemann Managing Director & Delegate of the Board
5out of 5
by Gabriele

This traveller left a rating score only Posted 30-Mar-2016 on Hotels
5out of 5
by George E. from Miami

Posted 29-Jul-2015 on Hotels
Best service ever!
5out of 5
by davirena from Indonesia

Perfect place to stay and relax in St Moritz

Posted 27-Jul-2015 on Hotels
Superb, very good service. They provided us with complimentary transfers with the hotel car to restaurants and tourist attractions in the city too. Definitely one of those 5-star stay that is very original and true to its culture. Not just any 5-star hotel.
5out of 5
by Yeram from 서울

최고의 서비스 행복한 여행

Posted 12-Jul-2015 on Hotels
방 상태도 아주 좋았고 청결하며 호수 뷰가 아주 예쁨. 직원들은 언제나 상냥하고 친절하며 항상 협조적이어서 정말 행복한 시간을 보냈습니다. 특히 픽업서비스가 아주 인상적이었고 꼭 다시 방문하고 싶은 호텔. 벌써부터 너무 그립네요 주변에도 적극 추천하고 싶습니다.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 06-Jul-2015 on Hotels
4out of 5
by A verified traveller

Centrally Located...Palace Style

Posted 22-Dec-2014 on Hotels
- Very Warm and welcoming Staffs - Located just opposite the shopping area...Bottega, LV, Cartier, Hermes - Clean and comfortable beddings
5out of 5
by Nina & Norris

Amazed, Delighted, & Enchanted - BEST!

Posted 15-Sep-2014 on Hotels
ENCHANTED at every step. We checked in for the last night of our HONEYMOON and were absolutely enchanted by the warm welcome and romance with which all the staff at Badrutt's Palace enveloped us. With a surprise of rose petals in our room, the spectacular view of the lake and Alps transported us to a magical place in a well appointed room that was clean, elegant, roomy, and impeccably decorated. The shower had amazing pressure and everything was modern yet classic. Breakfast on the balcony overlooking the lake greeted us each morning and the staff knew our names personally within hours. We had such an amazing time we paid to change our flight tickets and stayed another night to dive deeper into the Alps. The staff guided us to great restaurants, beautiful views, and top shopping. The pool (both indoors and out) was simply amazing and we treasured our stolen time relaxing both morning and night in its waters overlooking the Alps. As two seasoned travelers, we both left the hotel saying this was the TOP EXPERIENCE of our lives across many 5 star hotels.
5out of 5
by A verified traveller

Ein ganz ganz tolles Hotel,große Klasse !

Posted 31-Aug-2014
Der Wellnessbereich übertrifft alle Vorstellungen u ist nur weiterzuempfehlen .
5out of 5
by Beber from München

Ikonisches Gebäude mit wundervolle Hotelhalle.

Posted 27-Aug-2014 on Hotels
Rudum erfreulich angenehmer Aufenthalt und sehr guter persölicher Service.