"Hotel fab, staff and service excellent - disappointed in the pickled sprout restaurant, a very heavy unseasonal menu for our liking, sharers hard to share unless you both like the same thing - not enough balance, starters missing meat options and a burger including chips was no veggie options - I’m not veggie) which, they may be fab quality, but need to recognise the market isn’t always captive"
DoubleTree by Hilton Harrogate Majestic Hotel & Spa
10/10 Excellent
"We had a lovely night at the hotel. Enjoyed drinks in the beautiful bar, a refreshing swim, a comfortable nights sleep and an excellent breakfast. The staff were really friendly, helpful and at the same time very professional."
"The room was clean and well equipped.
Not being able to easily open the windows on the hottest day of the year was annoying. A hack to wedge curtains open to allow some air in through the tiny gap available was not needed. A fan was also not available.
Having to order food via an app was not great. However it was hot when it arrived.
Breakfast ordered for the room didn’t happen. No one took the breakfast order provided to hang on the door despite clearing the dinner tray.
I can’t comment on the breakfast as didn’t have time in the end even tho it was paid for."
"Watch out! They overbook you. I was forced at 9:40 pm to go to another hotel that they arranged in front of me. OK so get to stay in harrogate again for free with them and the got me another hotel, but I was planning to use the gym etc prior to my work the next day. Staff were nice and apologetic and got me sorted in an inferior hotel but this policy is unbelievable."
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