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Reviews of The Swan at Grasmere - The Inn Collection group

4 out of 5
The Swan at Grasmere - The Inn Collection group
Keswick Road, Grasmere, Ambleside, England

Reviews

8.4

Very good

Rating 10 - Excellent. 185 out of 422 reviews" "
Rating 8 - Good. 159 out of 422 reviews" "
Rating 6 - Okay. 59 out of 422 reviews" "
Rating 4 - Poor. 14 out of 422 reviews" "
Rating 2 - Terrible. 5 out of 422 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old building, nice staff and food.
Stayed 2 nights in Mar 2024
Response from Guest Experience on 26 Mar 2024
Thank you for taking the time to share your feedback. We would love to welcome you back soon.

6/10 Okay

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent but too many dogs allowed in the restaurant
Stayed 1 night in Feb 2024
Response from Guest Experience on 5 Mar 2024
Thank you for your feedback.

8/10 Good

JO

Liked: Amenities
M
Stayed 1 night in Feb 2024
Response from Guest Experience on 5 Mar 2024
Thank you for your rating. We would love to welcome you back. :)

6/10 Okay

Richard

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Guest Experience on 15 Feb 2024
Thank you for taking the time to rate us.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Swan team on 25 Jan 2024
Thank you for your review!

8/10 Good

Gillian

Liked: Cleanliness, staff & service, room comfort
Diamond wedding stay
We loved the refurbished bedroom very tastefully done &spacious The food was very good Staff friendly Only complaint was nobody to help elderly people to get their suitcases upstairs but apart from that we were very happy
Stayed 2 nights in Jan 2024
Response from Swan team on 25 Jan 2024
Thank you for your positive feedback.All staff are readily available to help in any circumstances.I apologise this wasn't offered upon your arrival.We are, however, very glad you were happy with your stay overall!

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Jan 2024
Response from Swan team on 25 Jan 2024
Thank you very much for a positive review!

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room really quiet and dark which supported in getting a good nights sleep. Food and drinks nice and reasonably priced.
Stayed 2 nights in Jan 2024
Response from Swan team on 25 Jan 2024
Thank you for your review!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas bolt hole
Great well located hotel to explore the Lakes from. Recently renovated and attractive decoration throughout. Busy Christmas period and staff worked really hard to keep everyone happy. Great for dogs as well!
Stayed 2 nights in Dec 2023
Response from Guest Experience on 16 Jan 2024
Thank you for taking the time to share your feedback with us. It is truly appreciated. I will ensure your kind words get passed on.

10/10 Excellent

Amal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Experience on 16 Jan 2024
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flawless! Can’t fault anything!
Amazing stay, that amazing we decided to extend our stay to another night! Can’t fault anything. Food is also great! Great dog friendly pub too. Will definitely recommend this place. We will sure be returning! Thank you
Stayed 1 night in Nov 2023
Response from Guest Experience on 14 Nov 2023
Thank you so much for your kid words. We would love to welcome you back soon.

10/10 Excellent

Bronwen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food needs to improve, fantastic setting, brilliant staff, hotel upgraded to a high standard, the food let’s it down, especially the under cooked bacon & sausages at breakfast, & the greasy chips at dinner time.
Stayed 4 nights in Aug 2023
Response from Swan team on 17 Oct 2023
thank you for your comments all feed back is welcome

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous.😊We’ll be back.
Stayed 1 night in Sep 2023
Response from Guest Experience on 28 Sept 2023
We would love to welcome you back:)

10/10 Excellent

Neil

Stayed 2 nights in Sep 2023
Response from Guest Experience on 23 Sept 2023
Thank you for your rating. We would love to welcome you back.

8/10 Good

Maria

Travelled with partner
Staff were very helpful and pleasant
Stayed 1 night in Sep 2023
Response from Guest Experience on 23 Sept 2023
Thank you for your feedback. We would love to welcome you back.

10/10 Excellent

Philip R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and very walkable. The entire area was absolutely beautiful. The room was large and clean.
Stayed 1 night in Sep 2023
Response from Guest Experience on 23 Sept 2023
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.

10/10 Excellent

Jake

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top spot in the lakes
Excellent, friendly and helpful staff, lovely clean room. Great location, just a fab hotel!
Stayed 2 nights in Sep 2023
Response from Guest Experience on 23 Sept 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
A very comfortable hotel in a beautiful area, within a short walk of Grasmere. Very helpful staff.
Stayed 4 nights in Sep 2023
Response from Guest Experience on 23 Sept 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

10/10 Excellent

Phil

Stayed 1 night in Sep 2023
Response from Guest Experience on 23 Sept 2023
Thank you for your rating. See you again soon.

6/10 Okay

Terry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Re my 2 star rating for staff and service - I would have given staff at least 4 stars (maybe 5 ) but for a hotel which has always been a slightly higher class hotel and considering the food and drink prices thinks it still is then coming down for a meal is an experience ! Want an aperitif ? Queue at the bar and get your own . Decide on what you want to eat ? Queue at the bar to order . Bottle of wine ( Minimum £26 ) queue at the bar for a bottle and wineglasses ! Breakfast ? find yourself a table and order your breakfast at the bar . It feels like a very expensive Wetherspoons ! My wife wanted a starter and a dessert , I wanted a main course so we asked if we could have the starter and my main served at the same time - No problem ! It didn't happen - they brought the starter and I sat expecting my main course . After 10 mins I asked about it and the waitress dashed off to get my meal - 10 mins later I got it , my wife had finished eating ! the pie was very nice but the carrots , broccoli and french beans hadn't seen a pan - I couldn't cut them with the knife ! So a bit disappointing I'm afraid .
Stayed 1 night in Aug 2023
Response from Guest Experience on 23 Sept 2023
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, comfortable stay
Lovely hotel, in a great location, that’s easily walkable to the local village, Grasmere. Very comfortable bed and good sized room. Really nice breakfasts each morning, that set you up for the day! We really liked Wordsworth’s chair too!
Stayed 3 nights in Aug 2023
Response from Guest Experience on 23 Sept 2023
Thank you so much for your recent review. It made our day!

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pleased that we were able to switch from a rear facing room to the front of the building. Best room views are at front of the hotel but as they’re next to a busy road which could sometimes be a bit noisy it would not suit everyone. Room was spacious and comfortable. Bathroom was fabulous. Food was good and I liked the policy of trading a morning room clean/bed made service the next day for a free drink each at the bar. We aren’t messy anyway, just shook duvet and plumped up pillows so wasn’t an inconvenience.
Stayed 2 nights in Aug 2023
Response from Guest Experience on 23 Sept 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

6/10 Okay

Mal

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel, except catering.
A superb hotel in a great location, very well fitted out with quality fittings. Somewhat confusing with high end menus - posh words, but many items not available, ended up ordering burgers! Which could have come from McD presented on an otherwise empty plate! The posh pie of the day was cheese and onion! A very wordy chicken dish was a chicken leg on top of mash. Come on, get your catering sorted, the condiments and cutlery trays on the table were very ‘greasy spoon’ like. We ate in another hotel of the same chain locally which was very good.
Stayed 3 nights in Aug 2023
Response from Guest Experience on 14 Aug 2023
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

10/10 Excellent

Regina, Central

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Experience on 7 Aug 2023
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Guest Experience on 31 Jul 2023
Thank you so much for your rating. See you again soon.

10/10 Excellent

SMRITY

Liked: Cleanliness, staff & service, amenities
Good facility and friendly staff
Stayed 2 nights in Jul 2023
Response from Guest Experience on 31 Jul 2023
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

10/10 Excellent

christopher

Stayed 2 nights in Jul 2023
Response from Guest Experience on 31 Jul 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Emily

Stayed 2 nights in Jul 2023
Response from Guest Experience on 12 Jul 2023
Thank you so much for your rating. We would love to see you again soon.

8/10 Good

Joshua

Stayed 1 night in Jun 2023
Response from Guest Experience on 12 Jul 2023
Thank you for your rating. We hope to welcome you back.

6/10 Okay

Ann-Marie

Liked: Cleanliness, property conditions & facilities, room comfort
We have stayed here before and enjoyed our stay as we did this time but there were a few changes in there is no restaurant as such and I forgot there was no lift. My fault but struggle with stairs. Food is provided but not a great selection on the menu.
Stayed 1 night in Jul 2023
Response from Guest Experience on 5 Jul 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Excellent

Phillip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Guest Experience on 19 Jun 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good break
Recently refurbished - work still ongoing in parts, but not an issue.
Stayed 2 nights in Jun 2023
Response from Guest Experience on 19 Jun 2023
Thank you for taking the time to share your feedback. We hope to welcome you back soon.

10/10 Excellent

Keeley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy. We had a family room, which was large and spacious. Very clean and well maintained. Dinner menu isn't extensive but there's enough to keep everyone happy, and what we had was delicious! Breakfast was very good too. Would definitely stay again!
Stayed 1 night in Jun 2023
Response from Guest Experience on 12 Jun 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

8/10 Good

Philip

Stayed 4 nights in May 2023
Response from Guest Experience on 12 Jun 2023
Thank you for your rating. See you again soon.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect setting, tasteful interiors, great rooms and the best and most welcoming staff I’ve come across in a very long time. Will definitely be coming back. Excellent experience.
Stayed 1 night in Apr 2023
Response from Guest Experience on 5 Apr 2023
Thank you so much for your lovely feedback. We can't wait to welcome you back. :)

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Lovely pub/hotel with amazing food and great customer service. Can't wait to return.
Stayed 1 night in Nov 2021
Response from Guest Experience on 18 Nov 2021
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 Good

John

Liked: Staff & service
Disliked: Property conditions & facilities
The Swan at Grasmere Overview
Staff where excellent! Environment friendly and hospitable- staff a credit to the hotel group. Room clean, tidy and comfortable room but general hotel furnishings a little tired and due for an upgrade which is actually happening. Food was limited but great. Would return especially when refurbished.
Stayed 2 nights in Nov 2021
Response from Guest Experience on 16 Nov 2021
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your stay with us and look forward to welcoming you back to show you the transformation.

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Hotel was cosy and warm, staff were lovely and welcoming. Room was large, bed was comfortable and the bathroom was spacious. Ideal spot for touring Grasmere and the Lake District. Food was good and plentiful. Hotel is closing for a refurb which will only make it better.
Stayed 2 nights in Nov 2021
Response from Guest Experience on 16 Nov 2021
Thank you for passing on your feedback, we pride ourselves on our customer experience and the high-quality standards we thrive to maintain. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Inn
Beautiful room, lovely bed.. Restaurant menu limited but it is a 'pub with rooms'(an inn), now. Not sure why most of the starters were 'spicy', i.e. contained chilli, but they did. Bar well stocked with a couple of draught ales.Staff pleasant and very helpful. Hope to revisit after the re-furb.
Stayed 2 nights in Nov 2021
Response from Guest Experience on 16 Nov 2021
Thank you for taking the time to send us your feedback, it is a pleasure to read some lovely comments regarding our staff and Inn. All feedback is encouraged, we are always looking at ways to improve our customer experience. I will ensure the team are in receipt of your kind words and your feedback will be reviewed. We hope to see you again very soon.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr and mrs plumbley
Was really nice the hotel staff was really friendly and can’t wait to return after the refurb 😊
Stayed 5 nights in Oct 2021
Response from Guest Experience on 4 Nov 2021
Thank you for taking the time to share your feedback. We can't wait to show you the transformation. :)

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cumbria's wettest weekend spent at The Swan.
A fairly traditional country hotel with plenty of history. Well situated for getting around the central lake district. Clean and comfortable with helpful and friendly staff. A low-key and informal feel which we found pleasant and relaxing. Food was good and not too expensive.
Stayed 3 nights in Oct 2021
Response from Guest Experience on 2 Nov 2021
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Guest Experience on 1 Nov 2021
Thank you for rating. It is gratefully appreciated. We look forward to seeing you again soon.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a short break
Very nice, friendly hotel. Free onsite parking and less than 10 minute stroll into Grasmere. Room was clean and comfortable and the restaurant had a good choice of delicious meals. The staff worked incredibly hard and are a credit to the place.
Stayed 2 nights in Oct 2021
Response from Guest Experience on 1 Nov 2021
Thank you for taking the time to share your feedback with us. It is truly appreciated. I will ensure your kind words get passed on. We hope to welcome you back in the future.

10/10 Excellent

PHIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Guest Experience on 1 Nov 2021
Thank you for passing on your feedback, we pride ourselves on our customer experience and the high-quality standards we thrive to maintain. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

4/10 Poor

Stephanie

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel room was dirty, dated and cold
Stayed 1 night in Oct 2021
Response from Guest Experience on 1 Nov 2021
Thank you for your feedback. I apologise if we were unable to meet your expectations on your recent visit. Guest satisfaction is a top priority of ours, we always encourage guests to notify us of anything they may need so we have the chance to correct it. We hope to see you again and provide you will our true experience.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night stay
Very enjoyable stay , the Swan was clean and friendly the food and service were good. We also loved the location.
Stayed 2 nights in Oct 2021
Response from Guest Experience on 19 Oct 2021
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking Trip, Grassmere, The Swan
The staff at the Swan were very friendly and helpful. The room was big, very clean and really comfortable. Would definitely recommend
Stayed 3 nights in Oct 2021
Response from Guest Experience on 18 Oct 2021
Thank you for taking the time and share your experience with us. I will ensure your kind comments are passed on to the team and we look forward to welcoming you back soon.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2021

10/10 Excellent

Ken

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Guest Experience on 10 Oct 2021
Thank you for your rating! We hope to welcome you back soon. :)

8/10 Good

Christopher

Liked: Cleanliness, staff & service, room comfort
Lakes break
The hotel was a little tired, but understand it is due a complete renovation shortly. The food and service was very good.
Stayed 4 nights in Sep 2021
Response from Guest Experience on 4 Oct 2021
Thank you for your feedback. We can't wait to welcome you back and show you the transformation.