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Reviews of Residence Inn By Marriott Grand Rapids West

3 out of 5
Residence Inn By Marriott Grand Rapids West
3451 Rivertown Point Ct Sw, Grandville, MI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 236 out of 373 reviews" "
Rating 8 - Good. 87 out of 373 reviews" "
Rating 6 - Okay. 29 out of 373 reviews" "
Rating 4 - Poor. 11 out of 373 reviews" "
Rating 2 - Terrible. 10 out of 373 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vipul Kumar

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Heather on 15 Apr 2024
Hi Vipul, thank you for your great review. We appreciate you taking the time to provide feedback.

2/10 Terrible

carlita tashay

Disliked: Cleanliness, property conditions & facilities
The sinks and tub was clogged and tub dirty had to clean x2
Stayed 1 night in Apr 2024
Response from Heather on 9 Apr 2024
Hi Carlita, thank you for your feedback. We are sorry to hear you had issues with your bathroom, and any inconveniences this caused. This is not our standard. We appreciate you bringing this to our attention.

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room setup and a fantastically helpful gentleman running the breakfast room
Stayed 3 nights in Mar 2024
Response from Heather on 2 Apr 2024
Hi Judith, thank you for the wonderful review, and staff shoutout. We are so happy you enjoyed your stay.

8/10 Good

Zlam

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Heather on 25 Mar 2024
Thank you for your feedback!

8/10 Good

Sheryl

Liked: Property conditions & facilities
Everything was fine except music at night from somewhere outside could be heard in our room when the window was open.
Stayed 2 nights in Feb 2024
Response from Heather on 26 Feb 2024
Hi Sheryl, thank you for your review, and feedback. We are glad you had a good stay.

10/10 Excellent

marcia

Travelled with partner
Liked: Cleanliness, staff & service
I was in a room for people with disabilities though not very disabled. The room would have been great for someone who was. Loved the lay-out and with children would have been nice. The only bad thing for me was the water in all areas about 9:30 A.M. was barely lukewarm. My husband barely stood in the shower a minute. I am hoping if you got up early it would have been better. Loved being able to set temp in the room at your exact preference. Felt like a foam mattress and we both got hot and a big reminder to put temp down at night. Mattress okay as long as we kept on our sides. The middle had a valley. The price at a level we could live with cold water for one morning. Desk people were very pleasant. If you don't expect luxury and can sleep with some noises it was a very convenient location for us with lots of stores and restaurants nearby. Liked the nice fridge and room arrangement. If you take food,take paper plates etc. Also no hair dryer. Vanity sink in separate room. It felt safe and clean and nicely decorated. Also good parking and location.
Stayed 1 night in Feb 2024
Response from Heather on 19 Feb 2024
Hi Marcia, thank you for the great review! We appreciate your feedback, and will use this to better our property. Hope to welcome you back soon!

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Feb 2024
Response from Heather on 12 Feb 2024
Hi Pedro, thank you for your review! We appreciate your feedback.

6/10 Okay

Kathleen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
There was a cockroach in the room prompting me to check out early.
Stayed 1 night in Feb 2024
Response from Matt Yost--General Manager on 5 Feb 2024
Kathleen,I am so sorry to hear of the issue you incurred while staying at our property. We have looked into the issue and are handling it promptly. Thank you for your review.

10/10 Excellent

Jason

Well maintained updated facility. Friendly helpful staff.
Stayed 1 night in Feb 2024
Response from Matt Yost---General Manager on 4 Feb 2024
Jason,Thank you so much for the wonderful review regarding your recent stay. We appreciate your feedback and will share this with our entire team as a way of celebrating the great experience you had.

6/10 Okay

Tim, VICTORIA

Stayed 1 night in Jan 2024
Response from Matt Yost---General Manager on 4 Feb 2024
Tim,Thank you for your response regarding your recent stay at our property. We hope that if your travels ever bring you back to the Grandville area, you choose to stay with us again.

10/10 Excellent

Laurel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a funeral and the staff could not have been nicer. Breakfast was good and our dog learned real quick that they had treats for her.
Stayed 2 nights in Jan 2024
Response from Heather on 22 Jan 2024
Hi Laurel, thank you for your very nice review. We are happy to hear we could provide some comfort during a difficult time. Please let your pup know there will always be treats for them!

8/10 Good

Alex

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Response from Heather on 19 Jan 2024
Hi Alex, thank you for your review! We appreciate your feedback!

10/10 Excellent

Tim, VICTORIA

Stayed 1 night in Jan 2024
Response from Heather on 7 Feb 2024
Hi Tim, thank you for the glowing review! We appreciate your feedback.

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a volleyball tournament. Very nice day. Friendly staff, quiet rooms, convenient, location, and excellent breakfast.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 15 Jan 2024
Thank you for your great review, Rochelle! We hope that your travels bring you back to our hotel soon.

10/10 Excellent

Ron

Stayed 1 night in Jan 2024
Response from Matt Yost--General Manager on 29 Jan 2024
Ron,Thank you so much for your perfect 5 out of 5 rating in regards to your recent stay at our property. We strive to make your stay as comfortable as possible and I am so glad we could accomplish that. If your travels ever bring you back to Grandville, we hope you choose to stay with us.

10/10 Excellent

Maxine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Hotel Management on 14 Dec 2023
Thank you for your great review, Maxine!

4/10 Poor

Julie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
A lot noise in the hall from other visitors. Playing in the hall. Hard to sleep. Hall was trashed. Staff was quick to respond.
Stayed 3 nights in Nov 2023
Response from Hotel Management on 14 Dec 2023
Thank you for taking the time to provide us with a review of your experience, Julie.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and nice amenities. Not very quiet, with basketball court right outside my window. Loud kids playing past 9:00.
Stayed 1 night in Nov 2023
Response from Hotel Management on 14 Dec 2023
Thank you for your review, Lisa!

2/10 Terrible

Tara

Stayed 2 nights in Oct 2023
Response from Hotel Management on 14 Dec 2023
Thank you for taking the time to provide us with your feedback.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Heather on 26 Oct 2023
Hi Gary, thank you for your review! We are glad you enjoyed your stay.

10/10 Excellent

JoAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfectly located for us. Ataff was terrific.
Stayed 2 nights in Sep 2023
Response from Heather on 10 Oct 2023
Hi JoAnn, thank you for your review. We are delighted to hear you enjoyed your stay, and hope to welcome you back soon!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Sep 2023
Response from Heather on 19 Sept 2023
Hello, thank you for your review. We appreciate you taking the time to provide us feedback.

8/10 Good

Sarita

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Heather on 7 Sept 2023
Hi Sarita, thank you for your review!

8/10 Good

Paul

Stayed 1 night in Aug 2023
Response from Heather on 7 Sept 2023
Hi Paul, thank you for your review!

10/10 Excellent

Jill

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great to have a live-at-home feeling with all the room amenities.
Stayed 2 nights in Jul 2023
Response from Heather on 1 Aug 2023
Hi Jill, thank you for your review. We appreciate your feedback!

4/10 Poor

Bertan, Seattle

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Room did not get cleaned as frequently as promised. Trash in common areas piled up. Room had musty smell. Not what I would expect from a Marriott property.
Stayed 14 nights in Jun 2023
Response from Heather on 13 Jul 2023
Hi Bertan, thank you for your review. This is not up to our standard, and definitely not our norm. We apologize for missing the mark during your stay. We appreciate you taking the time to provide us feedback.

4/10 Poor

Deanna

Stayed 2 nights in Jun 2023
Response from Heather on 1 Aug 2023
Hi Deanna, thank you for your review. We apologize for any inconveniences you may have faced during your stay, and we appreciate your feedback.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel. Nice rooms. I definitely will stay again
Stayed 1 night in Jun 2023
Response from Heather on 13 Jul 2023
Thank you for your review. We appreciate you taking the time to provide feedback. Hope to welcome you back soon!

8/10 Good

mohan

Stayed 1 night in Jun 2023
Response from Heather on 13 Jul 2023
Thank you for your review. We appreciate you taking the time to provide feedback.

8/10 Good

Shawn, Albion

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just OK. Was one of the cheaper options for this area at this time. Always love having a full kitchen, fridge, microwave, etc. but the room definitely showed some wear and tear. The baseboard in the kitchen looked like it was just a piece of plastic landscaping border stapled in place. Pretty sure we saw dried blood spatter on the inside of the bathroom door. Housekeeping was very loud both mornings. The breakfast was just OK and the staff audibly swore in front of guests, including children. Even though it was in the 70s, the pool and hot tub were not open. They really need to have a way to indicate when listed amenities aren’t actually available. Would probably stay here again, but certainly wouldn’t be excited about it.
Stayed 2 nights in May 2023
Response from Hotel Management on 9 May 2023
Thank you, Shawn, for taking the time to provide us with this valuable feedback. Your review has been shared with the housekeeping manager to ensure that your comments are properly addressed with our team. We apologize that your experience wasn't what we strive to provide. Thank you again for sharing this with us so that we have the opportunity to improve.

10/10 Excellent

kenneth bruce, Chestnut Hill

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely kind and accommodating. The breakfast was a terrific perk. The rooms had full refrigerator, dishwasher, sink and an induction range.
Stayed 5 nights in Apr 2023
Response from Hotel Management on 24 Apr 2023
Thank you for your great review, Kenneth! We hope that you will visit again soon.

2/10 Terrible

Paul

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Run down and dirty. Photos of rooms were taken a long time ago and do not reflect current condition of the property. Our room had stains on the couch, stains on headboard, stains on lampshades, the mirrors were rusting so badly that the edges were corroded off. The hallways filled up with marijuana smoke at night and the room across the hall was having a domestic dispute so loudly that it woke us up several times in the night. Felt unsafe walking around after dark. Not a typical experience for this hotel chain. Would not recommend.
Stayed 5 nights in Mar 2023
Response from Hotel Management on 20 Mar 2023
Hello Paul,Thank you for taking the time to provide us with this review. We are so sorry that your experience did not live up to our typical standards. We would love the opportunity to speak to you more about this if you have time this week.Thank you

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious and comfortable
Stayed 1 night in Mar 2023
Response from Hotel Management on 13 Mar 2023
Thank you for your great review, Philippe!

10/10 Excellent

Mohan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Manager on 13 Mar 2023
Thank you for your great review, Mohan!

8/10 Good

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Hotel Manager on 21 Feb 2023
Thank you for your review, Kristin!

8/10 Good

Jamie

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good location for shopping
Stayed 1 night in Feb 2023
Response from Hotel Management on 16 Feb 2023
Thank you for your review, Jamie!

10/10 Excellent

Bethany

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Hotel Management on 14 Feb 2023
Thank you for your fantastic review, Bethany!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room for the price, conveniently located near lots of shopping and restaurants.
Stayed 2 nights in Feb 2023
Response from Hotel Management on 14 Feb 2023
Thank you for your great review!

6/10 Okay

Melissa, Westland

Disliked: Property conditions & facilities
Response from Hotel Manager on 6 Mar 2023
Thank you for your review!

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous and Convenient
It was a great place. We will go again. The room was gorgeous
Stayed 1 night in Nov 2022
Response from Hotel Management on 15 Nov 2022
Thank you for your great review, Tracey! We hope that you will visit again soon.

8/10 Good

Irma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had everything I needed for my stay. The bad was comfortable, the towels were clean and soft. The freezer had an ice maker that worked quickly once I turned it on. There was plenty of storage. The staff was very friendly and answered the many questions I had about the area.
Response from Hotel Management on 4 Nov 2022
Thank you for this fantastic review, Irma! We hope that you join us again soon.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and neat. The staff were really friendly and helpful. My only complaint would be the TV cable service was not great. The remote barely worked. Not sure if it was the cable service or what. Other than that our stay was great! I would highly recommend this hotel.
Stayed 5 nights in Oct 2022
Response from Hotel Management on 24 Oct 2022
Thank you for your great review! We will absolutely look into the television in that room. Thank you for bringing this to our attention.

10/10 Excellent

Linda

Stayed 2 nights in Oct 2022
Response from Hotel Manager on 19 Oct 2022
Thank you for your great review!

10/10 Excellent

Roddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2022

10/10 Excellent

Brian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This one of the best places we have stayed at in a long time. The place was clean and quiet. We got a good night's sleep. It looked like it had been updated recently.
Stayed 3 nights in Sep 2022
Response from Hotel Management on 12 Sept 2022
Thank you so much for your amazing review! We hope you have the chance to stay again soon.

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in convenient location
Stayed 1 night in Sep 2022
Response from Hotel Management on 12 Sept 2022
Thank you for your review!

8/10 Good

Ireneo, Macomb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Aug 2022
Response from Hotel Management on 26 Aug 2022
Thank you for your review! We hope that you will visit us again soon.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. No complaints.
Stayed 3 nights in Aug 2022
Response from Hotel Management on 8 Aug 2022
Thank you for your great review! We hope you stay with us again soon.

10/10 Excellent

Crystal

Travelled with family
Stayed 3 nights in Jul 2022
Response from Hotel Management on 7 Aug 2022
Thank you for this great review! We hope you visit again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Great place. It felt safe, and clean. The only concern was in the morning the bathroom smelled like cigarette smoke. Maybe a vent issue? I'd give it another chance though. Breakfast was ok. Staff was friendly.
Stayed 1 night in Jul 2022
Response from Hotel Management on 14 Jul 2022
Thank you for your great review and for your important feedback.