Ratings based on 782 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
63% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller

dirty hotel room and staff uncourteous

Posted 03-Dec-2016
Pros: easy check in
Cons: cleanliness
Location: unsafe
.Hotel was dirty with used towels on the hallways and corona boxes on the floor. Also the heating system was not working in my room and when I asked if it could be fixed after about 4 hours when I came back they reassured me it was fixed only to find out it wasnt once I was in the room. After calling them it took another 1.5 hours and a third phone call to finally let me know that they could not fix the heat followed by a begruding room change.
2out of 5
by A verified traveller from Grand Rapids

Posted 28-Nov-2016
Checked in very late after an exhausting flight. After changing found TV not working properly, trash can in bathroom full, and then discovered carpeting soaked in one section of room. Ceiling had areas of what appeared to be water stains. Too tired to get dressed, repacked and out to desk to complain. In morning I packed up and talked to manager at desk. He said he would block room but could offer no refund.He did give me a voucher for the 7.50 breakfast buffet. Unfortunately it was the worst buffet I have experienced, much worse than the free ones. Coffee tasteless, sausages and potatoes old, eggs with cheese, fruit not well trimmed, etc. Ate later down the road.
3out of 5
by A verified traveller from US

Rude Staff

Posted 23-Nov-2016
Pros: The man creating breakfast was nice to me.
Cons: There staff can be nicer and more respectful.
My reservation had been cancelled without my notice, Because I wanted to pay with cash, this confused the desk person. I admit it was late, but i don't feel that I should have been made to wait for over 25 minutes while they try to figure out how to accept cash. To top it off, I never received an apology for the delay or for being talked to in a rude manner. I found a long black hair in my bed, in the sheets. This was even before I climbed into it.
3out of 5
by A verified traveller from US

Posted 14-Nov-2016
Pros: I like having a kitchen and the central location close to Starbucks
Cons: needs updating. bed could be more comfortable. Not too clean.
Location: right at 28th and E. Beltline central to my work needs.
3out of 5
by A verified traveller from US

Good location, could use updates

Posted 14-Nov-2016
Pros: The pool area.
Cons: Stains
Location: Movie theater, restaurants, shopping.
Good location with close shopping and restaurants. The room had water damage near the window with chipping paint. Stained carpet in room and public spaces. Could use updates.
2out of 5
by A verified traveller from US

Tried it once, won't be returning.

Posted 13-Nov-2016
Pros: The Water slide was a blast! For the most part the pool area was well maintained.
Cons: The facilities are in major need of repair and improvement. For instance the gate to the pool, was extremely rusty and had broken exposed metal, a real danger to the kids. The room had horrible dust all over and the bathroom needed a deep cleaning. The furniture in the room was probably decades old, the desk lamp may have even predated me. The noise of the adjacent rooms, even after notifying the front desk, made it extremely difficult to get the kids to sleep. Besides the water slide, there was no value for price we paid. We could have gotten something extremely nicer for a substantially lesser price nearby. I was surprised that there wasn't any breakfast provided, pay attention to the details when booking.
Location: The location was outstanding, everything nearby you could want/need.
2out of 5
by A verified traveller from US

20+ years outdated hotel.

Posted 06-Nov-2016
Phone didn't work. Stains. Toilet seat was stained. Its not expensive for a new toilet seat. Stains on ceiling. Smelly room.
1out of 5
by A verified traveller from Grand Rapids, MI

Warning, uncleaned rooms!

Posted 05-Nov-2016
Pros: Location near restaurants & shopping, that's all the good about this Hotel. Receptionist does not know which rooms are cleaned until guest returns to front desk. Waste of my time.
Cons: Receptionist assigned an uncleaned room from previous guest, very disgusting. Egg shells were left in the scrambled eggs for breakfast, 2 elevators were out of order, carpeting needs to be vacuumeducated, noisy heater unit . .etc . .
Location: Good location; however, will never patronize.
3out of 5
by A verified traveller from US

Okay

Posted 03-Nov-2016
Pros: Price
Cons: Fitness equipment. Cleanliness of the shared areas.
Location: Good for my business.
Room and facilities were adequate for the price. Next time, I will pay more.
3out of 5
by A verified traveller

Quick stop over

Posted 23-Oct-2016
I needed a relatively inexpensive hotel with standard features - clean room, good internet and no frills dining. This hotel is exactly that. Value for money.