Room, 2 Queen Beds, Pool View | Pool | Indoor pool

Reviews of Delta Hotels by Marriott Grand Rapids Airport

3 out of 5
Delta Hotels by Marriott Grand Rapids Airport
3333 28th St SE, Grand Rapids, MI

Reviews

7.4

Good

Rating 10 - Excellent. 204 out of 588 reviews" "
Rating 8 - Good. 158 out of 588 reviews" "
Rating 6 - Okay. 97 out of 588 reviews" "
Rating 4 - Poor. 63 out of 588 reviews" "
Rating 2 - Terrible. 66 out of 588 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Dominique, Grand Rapids

Travelled with family and small children
Liked: Cleanliness
My family and I enjoyed ourselves and the bar staff were amazing!
Stayed 1 night in Mar 2024

8/10 Good

Nori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very kind.
Stayed 1 night in Mar 2024

2/10 Terrible

Walter

Disliked: Cleanliness, staff & service, property conditions & facilities
They no have hot water for 2 day terrible service
Stayed 4 nights in Mar 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dearrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Evert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Kelsee

Disliked: Property conditions & facilities
Hot tub was out of service which is the only reason I chose to stay here. The side doors to access rooms from the back of the building did not work so I had to walk from the main entrance to the end of the building to get to my room every time. Bed was clean but floors were dirty.
Stayed 1 night in Feb 2024

6/10 Okay

Rosalyn

Travelled with family, Travelled with family and small children, Travelled with partner
Bianca was exceptional at the bar/restaurant. She was pleasant and helpful in other areas as well. Personally I felt like she was exceptional and the place needs more friendly smiling faces like hers. The disappointment came after the room was already booked and paid for. The pool area was cold, the hot tub was down, the slide was under maintenance and my 13 year old daughter was stuck in the elevator and after the fact again the guy at the front desk said oh yeah that’s been happening lately. The website basically ruined my grandson party because we were lured in under false pretenses. That info should have been available to the customers. Me and my family traveled here from Muskegon only to be put in a basic room with half the amenities listed on line. And to top it off the breakfast was good but very small portioned for the price. I am very disappointed and if it wasn’t for Bianca I would have left that hotel. Honestly I can’t say that I’ll ever return or even tell my union workers to ever lodge here. Management may need to speak with the workers on the frontline more to get a feel of what the customers want because last night there were a lot of upset families.
Stayed 1 night in Jan 2024

2/10 Terrible

Jean

I didn't have water in the hotel over 24 hours. And that was very bad experience.
Stayed 2 nights in Jan 2024

10/10 Excellent

caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Keith

Business traveller
Liked: Amenities
Stayed 1 night in Jan 2024

6/10 Okay

Shawn

Travelled with family and small children
Liked: Cleanliness, staff & service
the waterslide and hot tub at the place has been out of service permanently and has been for over a year. Expedia knows this but refuses to take it off of the hotel's add. took the kids to Dave and Busters, rented 2 rooms one for us and one for them.. big let down with the hot tub and slide.
Stayed 1 night in Dec 2023

10/10 Excellent

Utevia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2023

2/10 Terrible

Shakayla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities were down horrible experience
Stayed 1 night in Dec 2023

2/10 Terrible

Jessica

Stayed 2 nights in Dec 2023

6/10 Okay

Kristi, Alto

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We stay here for the pool, the slide and the hot tub, as we do a family Christmas with grandkids. Upon arrival, we were told that the hot tub was out of service, didn't know when it would be fixed. After getting to our room, we saw netting on the slide. When we inquired, we were told that the slide was non operating. We ask why we didn't know this, she said that Expedia should have told us. We believe you need to tell Expedia for them to tell us. Another family there for a birthday party went through their own website and were no informed. We got at least three stories as to why it was non operational. There is heavy dust in doorways, by the door jambs. Poorly rigged door guides for the sliding bathroom doors, using pieces of tin and screws, sharp edges sticking out. Poor maintenance, poor customer care.
Stayed 5 nights in Dec 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Jim

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it!
Easy check in procedure, very nice lobby, spacious room, would definitely stay here again!
Stayed 1 night in Dec 2023

8/10 Good

Jason

Stayed 2 nights in Dec 2023

6/10 Okay

Jan

Travelled with family, Travelled with group
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Edward

Stayed 1 night in Nov 2023
Response from Customer Service on 22 Nov 2023
Edward, thank you for taking the time to rate your experience at Delta Hotels by Marriott Grand Rapids Airport. It seems that your stay was satisfactory, yet not completely fulfilling. We look forward to the opportunity to exceed your expectations in the future.

10/10 Excellent

David

Stayed 6 nights in Nov 2023
Response from Customer Service on 18 Nov 2023
David, we're thrilled to learn of your exceptional stay at Delta Hotels by Marriott Grand Rapids Airport. We truly value your feedback and eagerly look forward to your return. Safe travels until then!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Service on 30 Oct 2023
Thank you for sharing!At Delta Hotels by Marriott Grand Rapids Airport, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

4/10 Poor

Shantelle

Stayed 1 night in Oct 2023
Response from Customer Service on 18 Nov 2023
Shantelle, it's unfortunate to learn your experience didn't meet expectations. We strive to ensure every guest leaves happy and it appears we fell short in this instance. We are keen to improve on all fronts and would appreciate any further details about what could have made your stay better. Thank you for taking the time to share your rating and we hope for an opportunity to better serve you in the future.

8/10 Good

Rodney, Fairport

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and modern. I'll stay there again.
Stayed 2 nights in Oct 2023
Response from Customer Service on 19 Oct 2023
Rodney, thank you for sharing your feedback. We're delighted to hear that the cleanliness and contemporary design of Delta Hotels by Marriott Grand Rapids Airport met your expectations. We eagerly await your return for another seamless stay.

4/10 Poor

Latoya

Stayed 2 nights in Oct 2023
Response from Customer Service on 20 Oct 2023
Latoya, it seems you may not have had the experience you expected. We value your feedback and we're motivated to improve every guest's stay. We would appreciate further details about your stay. It's through comments like yours that we can continue to evolve. Please, do not hesitate to reach out.

6/10 Okay

Haiwen

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Response from Customer Service on 12 Oct 2023
Haiwen, reviews like yours help us pinpoint areas for improvement. We hope you choose to stay with us again so we can provide a more satisfying experience.

4/10 Poor

Nicholas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on 10 Oct 2023
Nicholas, it's apparent from your rating that your recent stay didn't meet expectations. As feedback is essential for improvements, it would be greatly appreciated if you shared more about your experience. We look forward to the opportunity to make your next stay more enjoyable.

10/10 Excellent

Lindsay

Business traveller, Travelled with partner
No free breakfast
Stayed 1 night in Oct 2023
Response from Customer Service on 6 Oct 2023
Lindsay, we appreciate your feedback, albeit brief. While Delta Hotels by Marriott Grand Rapids Airport doesn't offer complimentary breakfast, we trust that our range of culinary offerings is up to par. It would be our pleasure to serve you again in the future.

8/10 Good

Meghan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My husband I and stayed at this hotel 7 years ago and came back now with our family. The experience we had with the staff is amazing! Very kind, helpful and just such a great experience. However the lower mark comes from the fact that in house items for sale are really expensive and the water doesn’t heat up for a bit. Overall though a great experience and it comes down to the amazing staff that make it such a great one.
Stayed 2 nights in Sep 2023
Response from Customer Service on 28 Sept 2023
Meghan, it's delightful to hear that you chose to revisit Delta Hotels by Marriott Grand Rapids Airport and had an excellent experience with our team members. It's a pleasure to serve returning guests like you and your family! We appreciate your feedback regarding the costs associated with in-room amenities and the delay in water heating, we continually strive to enhance every aspect of our guests' stay. It's also reassuring to know our dedicated colleagues significantly contributed to an enjoyable experience. We look forward to welcoming you back in the future.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I ever stayed in
I cannot say enough good things about our stay at the Delta Hotel. We were there for my father's funeral. Was originally at another hotel which turned into a nightmare. Moved to Delta and every employee we encountered was personable, professional and helpful. The hotel was very clean. Beds and pillows were very comfortable which is a rare find in a hotel.
Stayed 3 nights in Sep 2023
Response from Customer Service on 27 Sept 2023
Lisa, thank you for choosing Delta Hotels by Marriott Grand Rapids Airport during such a difficult time. We're touched to hear our team members were able to make your stay comforting and stress-free. Remember, we're always here to provide you with a welcoming and clean environment, complete with comfortable sleeping arrangements. We'd be humbled to welcome you back under happier circumstances.

10/10 Excellent

steven l

Stayed 1 night in Sep 2023
Response from Customer Service on 14 Oct 2023
Steven, it's fantastic to see your perfect rating of Delta Hotels by Marriott Grand Rapids Airport. Your score speaks volumes and we're thrilled you enjoyed your experience with us. We appreciate your feedback and look forward to welcoming you back for another stay. Safe travels!

10/10 Excellent

John, Alliance

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasantly surprised! Will certainly be back!
Stayed 1 night in Sep 2023
Response from Customer Service on 21 Sept 2023
John, it's thrilling to hear that your stay at Delta Hotels by Marriott Grand Rapids Airport exceeded your expectations. Your willingness to return is the highest compliment we could receive. Rest assured, we will continue striving to deliver the best possible guest experience. We eagerly await your next visit.

8/10 Good

Bruce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Sep 2023
Response from Customer Service on 20 Sept 2023
Bruce, it's delightful to hear you appreciated the friendliness of our team members at Delta Hotels by Marriott Grand Rapids Airport. We pride ourselves on providing excellent service. We hope to host you again soon!

2/10 Terrible

Jessica

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a room said it was confirmed got to the hotel to check in and there was no rooms available horrible
Stayed 1 night in Sep 2023
Response from Customer Service on 18 Sept 2023
We appreciate the feedback, Jessica.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

4/10 Poor

Julie M.

Travelled with partner
Disliked: Property conditions & facilities
Some of the fixtures have been updated, but the hallway carpets were gross. Same in the rooms. The thermostat read low battery and error. Thankfully, we were able to control the unit on the register itself. One bath towel for both of us. Breakfast was overpriced and convenience store style. We won't stay there again.
Stayed 1 night in Sep 2023
Response from Customer Service on 14 Sept 2023
Julie, we appreciate your candid feedback. It's regrettable to learn that the condition of our hallways and rooms didn't meet your expectations. We're sorry about the thermostat issue you encountered and the inconvenience experienced regarding the towels. Our breakfast offering is typically well-received and we regret it didn't hit the spot for you. Your remarks are being taken into consideration as we continually strive to improve. We sincerely hope to have another chance to deliver a more satisfying stay.

10/10 Excellent

Jana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on 7 Sept 2023
Thank you for the excellent rating, Jana!Our goal is to go above and beyond to ensure our guests have a memorable experience at Delta Hotels by Marriott Grand Rapids Airport! We look forward to hosting you again soon.

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Customer Service on 6 Sept 2023
Greg, thank you for choosing Delta Hotels by Marriott Grand Rapids Airport. We appreciate the rating and we're glad to see that you had a satisfying stay overall. We are hoping to welcome you back for an even more comfortable experience in the future.

10/10 Excellent

Sally

Stayed 1 night in Sep 2023
Response from Cary on 25 Sept 2023
We're so glad that you enjoyed your stay, we look forward to your next visit.

8/10 Good

jeanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super comfortable bed!! The room felt and smelled musty. That’s why I didn’t give a perfect score.
Stayed 2 nights in Aug 2023
Response from Customer Service on 29 Aug 2023
Jeanne, it's great to hear that you found the bed at Delta Hotels by Marriott Grand Rapids Airport extremely comfortable! We're sorry to learn that your room's atmosphere didn't meet expectations. Rest assured, we're committed to maintaining top level conditions and will address your feedback appropriately for future guests. We hope to welcome you back for a more perfect experience.

2/10 Terrible

Roxanne

Disliked: Staff & service
Response from Customer Service on 27 Aug 2023
Thank you for sharing your feedback, Roxanne.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There were no issues with the property.
Stayed 2 nights in Aug 2023
Response from Customer Service on 22 Aug 2023
Cynthia, it's wonderful to hear your stay at Delta Hotels by Marriott Grand Rapids Airport went without a hitch. We aim to provide a seamless experience and your feedback tells us we're on the right track. Your positive sentiments are appreciated and we hope to welcome you back soon.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Aug 2023
Response from Customer Service on 21 Aug 2023
Thank you for the fantastic rating, Anthony!We strive to make all of our guests feel welcome and relaxed during their time at Delta Hotels by Marriott Grand Rapids Airport! We can't wait to see you again soon.

6/10 Okay

Joe

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Customer Service on 17 Aug 2023
Thank you for taking the time to share your feedback, Joe.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 Excellent

Noemi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to shopping, airport, etc.
Hotel was nice, front desk was very friendly and allowed me to check early with my 2 kids. Water slide feature was closed during our visit. Hotel shuttle service to the airport was also friendly and courteous. Some parts of hotel looked a little rundown but it didn't bother me. Great for walking distance to mall and lots of places to eat!
Stayed 1 night in Aug 2023
Response from Customer Service on 16 Aug 2023
Noemi, hearing that your time at Delta Hotels by Marriott Grand Rapids Airport was generally pleasant brightens our day. Our front desk team strives to be accommodating and it sounds like they hit their mark during your stay. We are appreciative of your understanding of the water slide closure and agree that our location offers easy access to several dining and shopping options. Your comments regarding the physical appearance of certain areas have been noted as we continuously improve. We hope your future trips bring you back to us. Safe travels!

2/10 Terrible

Josh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tons if mold in the bathroom, Stairwells, hallways, filthy. Pool was scummy, disgustinf, clearly hasnt been cleaned in months or years. Walls are paper thin. Do not recommend
Response from Customer Service on 14 Aug 2023
Josh, we're sincerely sorry to hear about the issues you experienced during your stay. Cleanliness and hygiene are top priorities for us, and we're disheartened that we did not meet your expectations in this regard. We'll ensure to raise your concerns about the bathroom, common areas, pool, and noise levels to the appropriate teams for reassessment and necessary action. We truly value your feedback and hope for another opportunity to provide you with a better experience in the future.

4/10 Poor

Robert

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Closed hot tub Closed bar Closed restaurant
Stayed 1 night in Aug 2023
Response from Customer Service on 12 Aug 2023
Hello Robert,Thank you for taking the time to share your feedback with us. It's regrettable to hear that certain amenities were unavailable during your visit. Please note that these occasional closures aim to ensure high standard services and safety for our guests. We do hope to welcome you back in the future when you can fully experience everything we typically have to offer.

2/10 Terrible

Zara

Stayed 3 nights in Jul 2023
Response from Customer Service on 30 Jul 2023
We appreciate you taking the time to share your feedback, Zara.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 Good

deborah, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was hospitable, kind, knowledgeable and knowledgeable. Would definitely stay here again.
Stayed 2 nights in Jul 2023
Response from Customer Service on 26 Jul 2023
Thank you for sharing this glowing review, Deborah!We are delighted to hear about your experience at Delta Hotels by Marriott Grand Rapids Airport! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging.We'd love to share another positive, fun experience with you in the future.