Ratings based on 765 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
64% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller from Oregon

Old and run down, pictures are misleading!

Posted 18-Oct-2016
Pros: The staff did their best.
Cons: Everything. The room and pool area were so dingy and broken down.
I booked a suite at the Ramada Plaza for a little staycation with family. It was a huge disappointment! The hotel is old and needs severe renovations. The waterside (the main selling point) only runs on Friday and Saturday, but that's not on the website. The room was a mess. The beds sagged. We found a case of beer cans leftover from the previous guests. The kitchenette has been completely stripped. The fridge had no shelves. Some lamps were missing light bulbs. There was mold in the shower. The TV picture was fuzzy. The bathroom sink had no cold water. They were doing maintenance (with loud construction equipment) on the pool while we were swimming!! The staff members were friendly and courteous. I felt bad for them. It looks like a miserable place to work. I will not stay here again.
1out of 5
by A verified traveller from Chicago

In need of repairs

Posted 11-Oct-2016
Cons: Clean up the place New beds mattresses paint
Location: Museums zoo malls river downtown
No towels in room, bed too used too small, needs repairs badly pool slide closed , used clothes all over by pool
5out of 5
by A verified traveller

Great value.

Posted 09-Oct-2016
Pros: Soft sheets, hot water, very quiet at night, pool area was very relaxing. Everything just looked clean.
Cons: I wish the pool was open later, but that's just me being picky. 11:00 p.m. is very reasonable.
Location: We went to Art Prize in downtown Grand Rapids. We at at The Old Goat and The Omelette Shoppe. Both were great.
The guy at the desk was very friendly and helpful. Checking in probably took less than two minutes. The room was very clean and organized. The pool was clean, and the hot tub was very nice. I would love to stay again when passing through Grand Rapids.
2out of 5
by A verified traveller from michigan

it was in a good location.

Posted 03-Oct-2016
Pros: location
Cons: everything
Location: great
the rooms were in terrible shape, the towels were dirty and had not been changed, the pillows were the worst I have ever had in any hotel, the drain in the shower would not work, so you were standing in 5" of water before you got done. and the room was just not clean everything was dirty or just wore out. even the light switch was so dirty I didn't want to touch it, so as you can see it was a terrible week end. I will never go back there ant time soon.
4out of 5
by A verified traveller from Grand Rapids, MI

The small things can make a big purpose.

Posted 03-Oct-2016
It's surrounded by all the stores & restaurants. Not really a luxury hotel. But the room is clean enough to get good rest. Nice TV in room bathroom clean bedding clean. Staff are nice. Haven't use the swim area but people seem to enjoy. If you're looking for a safe clean spot for resting & vibing Ramada the place but it's not luxury nor is it shabby.
3out of 5
by A verified traveller


Posted 27-Sep-2016
Staff not welcoming, rooms need repair. Very 'cold' indifferent staff.
3out of 5
by A verified traveller from Boise, Idaho

Well located.

Posted 24-Sep-2016
Pros: Free ride to the airport, and on time. The pool. Confortable bed and good temperature in room all all times.
Cons: We would have liked a small fridg and microwave oven as we were staying for a few days. The hotel needs to be remodeled in a way.
Location: Ecellent pizza place just nearby
Not in central of town by easy access yo different parts of town.
1out of 5
by A verified traveller from d


Posted 21-Sep-2016
Disgusting. Blood on towels, flies in the room and hair on towels and on the sink. Wouldn't recommend this place to anyone.
3out of 5
by A verified traveller

Posted 20-Sep-2016
House keeping woke us up 8:45 for no reason. When we first got there we went to the room they had for us, we walked in and it was still dirty. They then upgraded our room which I thought was very nice! Only thing I was really disappointed in is the hotel looked much nicer online than it did it person.
2out of 5
by A verified traveller

Updates needed

Posted 20-Sep-2016
The hotel is in a great area with shopping, restaurants and movies but the needs updating. The bathroom tub needs rechullking.