I chose to stay at this hotel because of the park and ride option offered while I was on vacation. However, upon my return, I called for a shuttle which was already at the airport dropping off people, then had to wait 40 minutes to be taken back to my car because we were waiting for a flight crew. The driver informed me the flight was arriving @4:51. At 5:15 I asked if he could verify that the flight actually landed, and how long would we have to wait, as I had already had a very long day with an hour drive home yet. He said flight crews take priority and he could not leave without them. Finally at 5:30 one person came and he had the nerve to call me impatient to the person, when he could have easily transported the 2 of us that had already waited 35 to 40 minutes back to the hotel and been back to the airport with plenty of time to continue to wait for the high priority pick up. Will stay with a place that values my time as well as my business next time.