Ratings based on 826 Verified Reviews

3.3 out of 5
61% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller from Traverse City

No hot water

Posted 25-Mar-2017
They have no hot water. The pool isn't open and the bed are old, not comfortable and lack pillows.
1out of 5
by A verified traveller

Terrible

Posted 18-Mar-2017
The wifi was terrible shower didn't work heater blew half hot half cold blood in sheets it was under construction so heard loud air tools all day
2out of 5
by A verified traveller

Disappointing experience

Posted 08-Mar-2017
I stayed at this hotel as it was close to the airport and I wanted a bar/restaurant. The rooms and hallways were run down and in great need of vacuuming and new carpet. The chlorine from the pool was overpowering and you could smell it when walking through the hotel. The room was clean enough, and I was only there a few hours, but if I were staying for more than one night I would have left. There was no bar and restaurant in the hotel so I had to go to Old Chicago's next door. I would not stay here again.
2out of 5
by A verified traveller from Chicago, IL

Posted 02-Mar-2017
Room was small, no towels when we got there, asked for towels and washcloths and were told they didn't have any washcloths. Doing construction on the room directly above us at 8am and I went to the front desk to complain and they did nothing but apologize. Banging continued and woke up my entire family. They advertise a water slide with the pool but it was never available for use.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Feb-2017
Only real issue I had was the hotel was under construction. And 2 nights in a row the fire alarm went off at 2am
4out of 5
Recommended
for Everyone
by A verified traveller

convenient

Posted 18-Feb-2017
Close to airport. Very helpful staff. Lent me a phone charger for my IPhone.
2out of 5
by A verified traveller

Not so clean!

Posted 05-Feb-2017
We purchased two rooms with a door in between because of our party size. The door knob between was broken. Our bathroom shower had mold in it and there was a apple rotting behind the heater. When we went to the pool and the lifeguard was playing on his phone and when we asked for towels we were told they were out.
2out of 5
by A verified traveller

Very dissapointing

Posted 02-Feb-2017
The Room was cold as the heater cover was not connected and cold air was blowing in the room, only 2 electrical outlets worked 1 in bathroom 1 on lamp
5out of 5
Recommended
for Everyone
by A verified traveller from toronto on,ca

Grand Rapids Ramada

Posted 02-Feb-2017
Pros: everything was ready -- close and comfortable
Location: shopping and restaurants were close buy
it was just as I would expect a ramada to be, good location nice and clean, as well as close to everything
2out of 5
by A verified traveller

Noisy room

Posted 24-Jan-2017
AC was noisy as was the fan in the bathroom that you couldn't shut off. Hotel is old and in need of upgrades and repairs. Find another one until they do that.