Ratings based on 796 Verified Reviews

3.3 out of 5
62% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Convenient hotel close to the airport

Posted 12-Jan-2017
Very easy shuttle to and from airport. Rooms were clean, hotel staff friendly.
5out of 5
Recommended
for Everyone
by A verified traveller

Ask how much time you need to wait for shuttle

Posted 12-Jan-2017
Pros: Clean room. Friendly staff. Close to the airport.
Cons: If you use a shuttle from the airport, make sure to ask for how long you need to wait, especially when you're traveling in winter time.
Location: Decent restaurant and bar are located within the hotel and they are open till 2 am. Okay to arrive late at night hungry.
Hotel facility was clean (bit smell due to age?), staff are all friendly and mindful. There is a courtesy shuttle from and to the airport, you might want to ask for how long you need to wait especially when you are traveling in winter.
2out of 5
by A verified traveller from O

Hotel is dirty and outdated badly.

Posted 31-Dec-2016
The pool was nice. Our room was clean. But all the hallways, elevator, stairways, etc. we're extremely dated and dirty. We visit this area often. Next time we will look at a different hotel to stay. It's a shame because the kids like the pool. I rate the hotel a low 2 out of 5 stars.
5out of 5
Recommended
for Everyone
by A verified traveller from indiana

Awesome

Posted 19-Dec-2016
Pros: jet tub I was upgraded to
Cons: nope
Location: restraunts and mall and a old chicagos pizza is connected to the hotel.
so nice; never have I ever been upgraded BUT I was on this stay yay for me it was so nice. I was the customer of the day. Thank you.
1out of 5
by A verified traveller from DEN

Lousy hotel

Posted 15-Dec-2016
Inattentive front desk. Wouldn't answer the phone - (to the point that I set the receiver down on the table for over 15 min just to see how long it would take.). Drippy faucets in BR. Hotel halls dodgy!
2out of 5
by A verified traveller from Northern Michigan

Two days in a row they forgot to make up the room.

Posted 14-Dec-2016
Breakfast buffet was awful in what appeared to be an old bar setting. The whole place is a nightmare from the 1980's. Bathroom ceiling had mold growing on it. Exercise equipment didn't work well and must have been purchased from a flea market. Closet slidering doors were off track and didn't work. The whole cover from window AC kept falling off the unit in the middle of the night. Had to put a chair against it to hold it in place. Great location but a run down facility. They are milking this place.
Comment from Hotel Management
19-Dec-2016 by Chris, Hotel Management
Thank you for your comments. I apologize your stay wasn't what you expected. I would like to let you know that starting mid January we will be undergoing a major renovation which when finished in mid May, we will have a completely new hotel. Included in this renovation will be expanding our fitness center to almost triple the size to include space for yoga and cross fit training. We will also be putting in a bistro/ coffee barista bar which will replace our breakfast with a grab and go ala carte breakfast. We look forward to you giving us a try in the future once the changes are complete.
3out of 5
by A verified traveller from Grand Rapids, Michigan

Older hotel.

Posted 13-Dec-2016
Older hotel. I purchased a suite which was very nice. The room was clean but not what I expected. The staff was wonderful. The breakfast was awful. Next time we will not be staying at that hotel.
2out of 5
by A verified traveller from boston, ma

Needs updating

Posted 10-Dec-2016
Slightly below average stay. Room had some damage to bathroom, closet, and a heater that could not be regulated....heat on and kept blowing heat until sweating!!!
1out of 5
by A verified traveller

We left and didn't stay

Posted 08-Dec-2016
Cons: Everything can be improved other than the front desk staff. She was pleasant
This hotel is disgusting. We had two rooms. One room smelled of burnt hair and like a dead animal. The other room's carpet was frayed and falling apart. We should get our money back!
2out of 5
by A verified traveller

dirty hotel room and staff uncourteous

Posted 03-Dec-2016
Pros: easy check in
Cons: cleanliness
Location: unsafe
.Hotel was dirty with used towels on the hallways and corona boxes on the floor. Also the heating system was not working in my room and when I asked if it could be fixed after about 4 hours when I came back they reassured me it was fixed only to find out it wasnt once I was in the room. After calling them it took another 1.5 hours and a third phone call to finally let me know that they could not fix the heat followed by a begruding room change.