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Reviews of Motel 6 Grand Rapids, MI - Northeast

2 out of 5
Motel 6 Grand Rapids, MI - Northeast
3221 Plainfield Ave NE, Grand Rapids, MI

Reviews

5.6
Rating 10 - Excellent. 97 out of 741 reviews" "
Rating 8 - Good. 149 out of 741 reviews" "
Rating 6 - Okay. 162 out of 741 reviews" "
Rating 4 - Poor. 166 out of 741 reviews" "
Rating 2 - Terrible. 167 out of 741 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Md Shahedur

Business traveller, Travelled with group
Disliked: Staff & service, amenities
There was no room service, the bathroom wasn't clean.
Stayed 3 nights in Apr 2024
Response from Nancy Y. on 18 Apr 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Jacob

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
. Would not recommend staying here . Also very dirty
Stayed 3 nights in Mar 2024
Response from Nancy Y. on 3 Apr 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

8/10 Good

Antonio

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Antonio,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Mary

Ok
Stayed 1 night in Mar 2024
Response from Nancy Y. on 20 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Jodi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like its eay to get to, clean. Butvit needs smoking rooms.
Stayed 1 night in Feb 2024
Response from Nancy Y. on 6 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Stephen, Muskegon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nic staff room was buggy
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi StephenWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

6/10 Okay

Errol

Business traveller
Liked: Cleanliness
Hotel smelled of urine
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 21 Feb 2024
Hi Errol,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

10/10 Excellent

Kim

Stayed 1 night in Feb 2024

6/10 Okay

Richard, FENTON

Business traveller
Stayed 1 night in Jan 2024

2/10 Terrible

Cristian

Stayed 1 night in Dec 2023

10/10 Excellent

Katherine

Stayed 3 nights in Nov 2023

2/10 Terrible

Olivia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Null
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 12 Dec 2023
Thanks for your review, we really appreciate the support. We look forward to seeing you again soon! Cameron A. #Team6

8/10 Good

Charles

Travelled with family
Disliked: Amenities, property conditions & facilities
The rooms, bed, and bathrooms were clean. However, the second floor hall really really smelled terrible, probably the carpet.
Stayed 2 nights in Nov 2023
Response from Nancy Y. on 5 Dec 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Jeremy

Stayed 1 night in Nov 2023

2/10 Terrible

Leslie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
When we walked in it smell like urine
Stayed 1 night in Nov 2023

10/10 Excellent

Jill

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Frank

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
People where very loud and disrespectful let they kids and animals do whatever all night old dirty broken stuff
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 7 Nov 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a comfortable stay
Stayed 1 night in Oct 2023
Response from Nancy Y. on 7 Nov 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Steven

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs to b torn down thin walls people hanging out front til 2am..very noisy,non stop noise n hallways unsafe..wish I would have known
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 10 Oct 2023
Hi Steven,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room...but no coffee pot for morning coffee
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 3 Oct 2023
Hi John,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Mary

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities
Very thin walls. Desk lamp not working. Nonsmoking Room smelt like stall smoke.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 3 Oct 2023
Hi Mary,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Matthew, South Bend

Business traveller
Disliked: Amenities, property conditions & facilities
The front desk associate was wonderful! Everything else was a disaster. Our first room had not been cleaned. We tried a second and it was also not clean. The property is dirty everywhere. Room doors have patched holes in them. Carpet everywhere is terrible and filthy. People smoking inside although it’s a smoke-free hotel. Sure, it’s a budget hotel but this one is awful.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 27 Sept 2023
Hi Matthew, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Kaur J.#Team6

10/10 Excellent

Judi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only I was uncomfortable with was the tub floor was slick. Hadcto he very careful that I didnt slip. Even with the strips. Other than that everythingvwasxfine. Bed was comfortable.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 27 Sept 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice updated rooms. Affordable prices.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 19 Sept 2023
Hi Danielle,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
All was good except when I was checking out.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 13 Sept 2023
Hi Angela, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

6/10 Okay

Patrick

Travelled with family
Good price, decent room
Good pricing, close to where I wanted to go. Room was decent, the place is a bit old. It's OK
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on 29 Aug 2023
Hi Patrick,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

4/10 Poor

DANIEL

Disliked: Cleanliness, property conditions & facilities, room comfort
Stinks
Place stinks like bookers and blow
Stayed 1 night in Aug 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Patty

Stayed 1 night in May 2023

10/10 Excellent

Josette

Liked: Staff & service
Stayed 1 night in Jul 2023

8/10 Good

joe

Stayed 1 night in Jul 2023

10/10 Excellent

Brittany

Stayed 1 night in Jul 2023

8/10 Good

Monique

Liked: Staff & service, property conditions & facilities
Would absolutely stay here again because it’s very close to where I needed to be, felt safe, and the staff were friendly. Weirdest aesthetic for a hotel and google directions for arriving by going around the block and entering via the freeway entrance ramp were bizarre.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 2 Aug 2023
Hi Monique,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

4/10 Poor

Garrett

Stayed 1 night in Jul 2023

6/10 Okay

Patrick

Stayed 1 night in Jul 2023

10/10 Excellent

Derril

Stayed 1 night in Jun 2023

8/10 Good

angelina

Travelled with group
Liked: Staff & service, room comfort
Great for a cheap stay
The stay was good we went to a concert and just needed a. Place to stay to not make the long drive home that night Janice who works there was super friendly and helped us check in early the only complaint would be the lampshade in our room was dirty and could not tell what was on it stain wise but over all the friendly staff and cheap price made it worth it
Stayed 1 night in Jun 2023

6/10 Okay

Annette

Stayed 4 nights in Jun 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

2/10 Terrible

Kelvin

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel Hell
The worst mistake. Room carpet was old and moldy. My room had mold in it, which I'm allergic to. They had no other rooms available. The area it was located was run down. The price I paid to stay overnight was insane considering what the hotel had to offer
Stayed 1 night in Jun 2023
Response from Nancy Y. on 15 Jun 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023

2/10 Terrible

Laurel

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms need to be cleaned better. The mattresses need changed, horrible bachache from bed. You hear walking from upstairs, outside, etc. The staff nice.
Stayed 1 night in May 2023
Response from Brand Experience Team on 7 Jun 2023
Hi Laurel,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 Poor

Kandi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Great location
Stayed 2 nights in May 2023
Response from Brand Experience Team on 1 Jun 2023
Hi Barbara, Thank you for positively rating your stay!! Maz K. #Team6

8/10 Good

Joshua

Stayed 2 nights in May 2023

2/10 Terrible

Polina

Stayed 1 night in May 2023

8/10 Good

Justin

Stayed 1 night in May 2023

10/10 Excellent

Matthew

Liked: Cleanliness, property conditions & facilities
Chill place
Stayed 1 night in May 2023
Response from Nancy Y. on 23 May 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Dave

Liked: Staff & service
Disliked: Property conditions & facilities
People were noisy above my room and I think actually living there. THe parking lot was full of pot holes and there was trash all over the parking lot. Just bad all around and if I could have changed where I stayed I would have.
Stayed 4 nights in May 2023
Response from Nancy Y. on 23 May 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6