Ratings based on 810 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Ypsilanti, MI

A good hotel!

Posted 06-Dec-2016
Cons: A variety of soft and a bit more firm pillows for those of us who like the support.
The staff was very pleasant. The rooms were clean as was the rest of the hotel that I saw. The beds were very comfy, however the pillows were too soft for my liking. There was ample parking and the location was good, several points of interest and restaurants were within walking distance. The hotel is located next to a freeway so they give out complimentary ear plugs and/or a white noise machine which was ingenious!!! All in all it was a great place to stay!!
Comment from Hotel Management
08-Dec-2016 by Caitlin, Hotel Management
Dear Motor 29, Thank you so much for your wonderful review! I am so glad to hear that you so thoroughly enjoyed your stay with us and appreciated our sleep kits! We certainly hope to welcome you back again the next time you're in Grand Rapids!
3out of 5
by A verified traveller from US

Disappointed based on the price

Posted 13-Nov-2016
Location: The location was good with lots of breweries within walking distance. You are certainly paying for location and not room comfort
The temperature controls didn't work. They did get them fixed the next day. It was one of the more expensive hotels downtown but had minimal space in the bathroom.
Comment from Hotel Management
14-Nov-2016 by Caitlin, Hotel Management
Erica, I am so sorry to hear that you were disappointed with your stay at the Holiday Inn Grand Rapids Downtown. We hope to have the opportunity to serve you again, and serve you better, in the future. Travel tip: Our King Executive rooms offer much more floor space AND bigger bathrooms! Safe travels!
4out of 5
by A verified traveller

🙁

Posted 04-Oct-2016
Excellent location for ArtPrize visit Only downside was the appearance and cleanliness of the cafe. Breakfast was mediocre at best. Service was scarce.
Comment from Hotel Management
06-Oct-2016 by Caitlin, Hotel Management
Hi Gerald, Thank you for your review! I am so sorry to hear about the conditions you found in the Pearl Street Grill. This is absolutely not what I have come to expect from our restaurant, so I have passed your comments along to our Food and Beverage leadership team. We hope to welcome you back soon!
4out of 5
by A verified traveller

Posted 28-Sep-2016
holiday in has extras to make your stay comfortable. good location for art prize easy walking distance to restaurants etc.
Comment from Hotel Management
06-Oct-2016 by Caitlin, Hotel Management
I am so glad to hear that you found your stay at the Holiday Inn Grand Rapids Downtown comfortable and enjoyable! We hope to welcome you back again soon - safe travels!
5out of 5
by A verified traveller

This traveller left a rating score only Posted 06-Sep-2016 on Hotels
4out of 5
by A verified traveller from Hammond Indiana

1st time in Grand Rapids and it's Gorgeous

Posted 05-Sep-2016 on Hotels
Was greeted by Hotel receptionist with map and things to do for this 1st timer. Hotel Lobby Bar could of used a little light music. Bartender Jessica was a awesome girl to get to know and talk too. Casino Top Gun was 20 Mins away. The Downtown Bars were tops in my book.Mojo's and B.O.B.'s bars where both #1
4out of 5
by A verified traveller from RH, MI

Good location, Hotel so-so

Posted 03-Sep-2016 on Hotels
This hotel only offers double or king-size beds, so if you want a good price, you'll end up with a small bed.
Comment from Hotel Management
07-Sep-2016 by General Manager, Hotel Management
Thank you for posting about your stay at the Holiday Inn Grand Rapids Downtown! It is true that we offer rooms with one or two double beds or one king, but we have several different room types to accommodate our guests' different preferences. Next time you visit, the price difference between a room with a king bed or two double beds is only $5-$15! Safe travels!
4out of 5
by A verified traveller

Posted 29-Aug-2016 on Hotels
Comment from Hotel Management
07-Sep-2016 by General Manager, Hotel Management
Thank you for your four-star review! I am so glad that you enjoyed your stay at the Holiday Inn Grand Rapids Downtown and we hope you'll visit us again soon!
4out of 5
by Angelo

Posted 28-Aug-2016 on Hotels
Comment from Hotel Management
07-Sep-2016 by General Manager, Hotel Management
Dear Angelo, Thank you for your four-star review! We hope you'll visit us again soon!
2out of 5
by Sheila from Au Gres

Easy access from epressway

Posted 26-Aug-2016 on Hotels
Friendly check in. Easy on and off expressway. Near downtown. Room was fairly small, no exhaust fan in bathroom and the bathroom had a slight smell to it. I did not think the room was worth the price.
Comment from Hotel Management
07-Sep-2016 by General Manager, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.