Ratings based on 784 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Auburn Hills Mi

Great access to downtown for a fantastic price!

Posted 14-Jul-2016
We found the holiday inn Grand Rapids downtown to meet all our needs. Can't figure out why this is rated a 3 star hotel- staff and facilities are top notch. Our breakfast was fresh, delicious and made to order! Our grandson was greeted each morning at breakfast like a dignitary and Breakfast was served with style. Right across the street from the Gerald Ford museum and Grand Rapids Public museum. A short walk across the river and you are downtown! Quick walk to the children's museum and a 10 minute drive to the John Ball Zoo, Heritage Park neighborhood and the Whitecaps Minor league stadium. We loved every minute of our stay and plan to return!
Comment from Hotel Management
by Caitlin, Hotel Management
Susan, Thank you so much for taking the time to post about your family's stay with us! I am so delighted to hear that everything was perfect for you from start to finish. We certainly hope to see you (and your famous grandson!) the next time you visit Grand Rapids. Safe travels!
5out of 5
by louis from Saline, MI

Posted 28-Jun-2016 on Hotels
Very nice property and friendly, professional staff.
Comment from Hotel Management
04-Jul-2016 by Caitlin, Hotel Management
Louis, Thank you so much for your 5-star review of your stay with us! We are certainly glad to hear that you enjoyed both your hotel room and our service! We hope to welcome you back again soon. Safe travels!
4out of 5
by A verified traveller

Short Business Trip

Posted 20-Jun-2016
Pros: Nice Hotel close to downtown , river & walking trails
I had business in the area so we got a late check out and my wife walked the town. They were very accomodating
Comment from Hotel Management
23-Jun-2016 by Caitlin, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
3out of 5
by Margaret from Naples

Take a pass

Posted 10-Jun-2016 on Hotels
We were in town for a family funeral and booked last minute. We were disappointed with the hotel.. It's dated and a minimum value for the room charge. There are a lot better values for the money.
Comment from Hotel Management
17-Jun-2016 by Caitlin, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.
4out of 5
by David from LaSalle

Posted 08-Jun-2016 on Hotels
I had a wonderful stay. The only thing I would change is that I just sort of figured the room would have a mini fridge but it didn't. Nonetheless a good time
Comment from Hotel Management
15-Jun-2016 by Caitlin, Hotel Management
Hi David, Thank you for taking the time to post about your stay with us! I am so glad to hear that you enjoyed your time at the Holiday Inn Grand Rapids Downtown. Next time you visit, we do have several different room types to accommodate the different needs of our different guests - our feature, location, and executive rooms all have the mini fridges you're looking for! We hope you'll visit us again. Safe travels!
5out of 5
by Bonnie

Posted 01-Jun-2016 on Hotels
For the most part all was good. The restaurant in the hotel was not impressive. If we hadn't asked about our order who knows how long we would've had to wait. Food sat under heat light for about 10 min before being brought to our table. Was cold they did nothing for us to correct their mistake.
Comment from Hotel Management
06-Jun-2016 by Caitlin, Hotel Management
Dear Bonnie, Thank you for posting about your experience at the Holiday Inn Grand Rapids Downtown and the Pearl Street Grill. I am very disappointed to hear about the service you received in the Pearl Street Grill, as this is not what I have come to expect from our team. I have passed your comments along to our food and beverage leadership team so the appropriate coaching can take place to correct this issue. Thank you again for posting, and safe travels!
4out of 5
by A verified traveller from Montrose, MI

Nice hotel within walking distance of downtown.

Posted 01-Jun-2016
Nice rooms. Clean and comfortable. Was able to walk everywhere I wanted to go. Will be back in a few months! Food at Pearl St grill was gross.
Comment from Hotel Management
05-Jun-2016 by Caitlin, Hotel Management
Hi Sandy, Thank you for taking the time to post about your stay with us! I am so sorry to hear that you did not enjoy the restaurant - this is not the product I have come to expect from the Pearl Street Grill so I have forwarded your comments along. We look forward to seeing you again soon! Safe travels!
5out of 5
by A verified traveller

This traveller left a rating score only Posted 14-May-2016 on Hotels
5out of 5
by A verified traveller

Posted 14-May-2016 on Hotels
Comment from Hotel Management
19-May-2016 by Caitlin, Hotel Management
Thank you for your 5-star review of your stay at the Holiday Inn Grand Rapids Downtown! We hope you will visit us again soon!
4out of 5
by amanda

Posted 12-May-2016 on Hotels
Comment from Hotel Management
17-May-2016 by Caitlin, Hotel Management
Amanda, Thank you for your 4-star review! We hope you'll visit us again the next time you're in Grand Rapids! Safe travels!