Ratings based on 857 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Marshall, MI

Nice hotel near museums

Posted 20-Aug-2017
In town for family emergency so did not experience Grand Rapids this trip. The hotel is very near museums and downtown. Very walkable to Van Andel arena and the DeVos Center for special events.
5 out of 5
Recommended
for Everyone
by A verified traveller

If Carlsberg made hotels ...

Posted 09-Aug-2017
Pros: Everything.
Cons: Nothing.
Location: McDonalds.
If I were given a choice between a golden ticket to Willy Wonka's chocolate factory and a reservation at this hotel, well, I'm sorry but I'd have to give that chocolaty river of dreams a miss. From the moment we stepped into the lobby of this fine establishment our experience was sublime. Where should I start? Was it the friendly and efficient staff at check-in, the smooth and comfortable elevator ride up to our room, the spacious modern elegance of the suite or the couple of bags of tea graciously provided as a complimentary gift on arrival? Actually it was ALL of these things that made our stay special and something we'll remember and cherish for the rest of our lives. Thank you!
Comment from Hotel Management
11-Aug-2017 by Caitlin, Hotel Management
With guests like you, it is truly us that feel like we have won the golden ticket. We look forward to welcoming you back!
4 out of 5
Recommended
for Everyone
by A verified traveller from Denver

Great downtown location

Posted 01-Jul-2017
Pros: Location. Ease from the freeway.
Cons: Mini fridge in the room would be nice.
Location: Surprised at the # of bars restaurants nearby. Pricey food and wine even by Denver standards.
My 2nd stay at the downtown Holiday Inn. Perfect location for walking to bars and restaurants. Hotel is clean with a comfortable bar and café. Food a little expensive but par for a hotel restaurant. I enjoyed the pool and hot tub on premise. Traffic noise is a little loud but they offer white noise machines to help you sleep. Next visit to G.R. that's where I'll stay.
Comment from Hotel Management
12-Jul-2017 by Caitlin, Hotel Management
Hi Toni, thanks so much for posting! I'm so glad to hear that you consistently love your stays with us - we look forward to welcoming you back the next time you visit Grand Rapids!
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-May-2017
Retro looking Pearl Street Grill is overpriced for the quality of food they put out.
Comment from Hotel Management
22-May-2017 by Caitlin, Hotel Management
Thank you for posting. I am so sorry to hear that you were disappointed in our onsite restaurant! We hope you will return to give us another opportunity to serve you. Safe travels!
4 out of 5
by Kelly

Posted 15-May-2017 on Hotels
We went for a concert at van Andel arena. Perfect place to stay and be able to walk to the arena. The only negative would be that there was not a mini refrigerator in the room.
4 out of 5
by James

Posted 15-May-2017 on Hotels
The stay was good. I didn't enjoy the bed it was very small and uncomfortable. Room was very clean which is always a plus
5 out of 5
Recommended
for Everyone
by A verified traveller from indiana

Perfect location

Posted 14-May-2017
Right off the highway Walking distance to downtown Nice area Friendly helpful staff I recommend this hotel
Comment from Hotel Management
17-May-2017 by Caitlin, Hotel Management
Thank you for your recommendation, Chris! We hope to welcome you back again soon!
3 out of 5
by Lisa

This traveller left a rating score only Posted 02-May-2017 on Hotels
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 25-Apr-2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Apr-2017
The breakfast at the restaurant was excellent! We didn't use any of the other facilities pool etc so I can't comment on those.
Comment from Hotel Management
17-Apr-2017 by Caitlin, Hotel Management
Thanks so much for posting! I'm so thrilled to hear that you loved our cooked-to-order breakfast at the Pearl Street Grill during your stay. We hope you'll visit again!