Ratings based on 908 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from ontario

Good location, overpriced

Posted 16-Jan-2018
Rooms were very small and outdated. , no fridge, ice machine was broken ... no shuttle to downtown . Overall we were very disappointed in this hotel. Would not recommend it
2 out of 5
by A verified traveller

Close to downtown

Posted 15-Jan-2018
Room was cold .cold air coming from the window.2nd day no hot water in the shower!!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Not here long but had a great stay.

Posted 15-Jan-2018
All was good! Room was very spacious. Great proximity to van Andel for the concert we attended.
3 out of 5
by A verified traveller from Hartford, MI

Dated

Posted 07-Jan-2018
Pros: The staff was very friendly and its in an excellent location.
Cons: It needs to be updated
Location: There are museums across the street and downtown Grand Rapids is just over the bridge
The staff was very nice but the hotel is very dated. Duct tape was used to cover something that was broken in one of the elevators and the room light switches were filthty.
3 out of 5
by A verified traveller from ny ny

For the price, it's ok for downtown Grand Rapids

Posted 21-Dec-2017
Mediocre for Grand Rapids and Expedia wants too many details.
Comment from Hotel Management
04-Jan-2018 by Caitlin, Hotel Management
Thank you for posting about your stay, Jackie! I'm so sorry to hear that we did not exceed all of your expectations. We hope to have the opportunity to WOW you in the future!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location great service

Posted 13-Dec-2017
I don't normally review hotels but after the very helpful staff brought toothpaste to our room in the morning (which we had forgot), I had to give them some love.
Comment from Hotel Management
15-Dec-2017 by Caitlin, Hotel Management
Thank you for going out of your way to post, Erin! I'm so glad to hear that our team took such good care of you during your stay!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Dec-2017
THIs hotel is good for the money. close to everything w/ free parking.
Comment from Hotel Management
12-Dec-2017 by Caitlin, Hotel Management
Thanks for posting! We hope you'll visit again very soon!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Dec-2017
Nice place with a short walk to the downtown area Right off the highway so very easy to find!
Comment from Hotel Management
11-Dec-2017 by Caitlin, Hotel Management
Thank you for posting! We hope you'll visit again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Dec-2017
Close to everything downtown Grand Rapids. Great price!
Comment from Hotel Management
06-Dec-2017 by Caitlin, Hotel Management
Thank you for posting! We hope you'll visit again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location Great price

Posted 13-Nov-2017
Girls weekend was a success! The hotel was comfortable, affordable, and within walking distance to most of our destinations. Staff was pleasant and helpful. Rooms are a bit out dated.
Comment from Hotel Management
16-Nov-2017 by Caitlin, Hotel Management
We're so glad to hear that we were the perfect place for you to host girls' weekend! We hope you'll visit again soon!