Ratings based on 823 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel nice to downtown.

Posted 25-Feb-2017
It was fine. On business so did not spend much time in hotel.
3out of 5
Recommended
for Everyone
by A verified traveller from Cincinnati

Good hotel for a one or two night stay.

Posted 08-Jan-2017
We had a room with a king sized bed. The bed was very comfortable and the room was spacious and clean. My only complaint is that the bathroom was extremely small and there was no sink inside the bathroom. The water pressure in the shower was very low as well We ordered the breakfast in our package and I absolutely wish I hadn't. The breakfast food in the restaurant was horrible. Took one bite of bacon and couldn't chew it so I spit it out… The eggs tasted greasy like they were made on a griddle that wasn't cleaned and the potatoes were tasteless and rubbery. I tasted everything but didn't eat anything. Overall, it was a good experience for a night or two. The staff was friendly and professional and, most importantly, the bed was very comfortable. The bathroom and shower would prevent me from staying there longer.
Comment from Hotel Management
11-Jan-2017 by Caitlin, Hotel Management
Debbie, Thank you so much for posting! I am so glad you found your room so comfortable - but I am so sorry to hear about your experience in the Pearl Street Grill. I have passed your comments along to our head chef for review as this is not what I expect from our restaurant! We hope to welcome you back again soon!
5out of 5
Recommended
for Everyone
by A verified traveller from Ypsilanti, MI

A good hotel!

Posted 06-Dec-2016
Cons: A variety of soft and a bit more firm pillows for those of us who like the support.
The staff was very pleasant. The rooms were clean as was the rest of the hotel that I saw. The beds were very comfy, however the pillows were too soft for my liking. There was ample parking and the location was good, several points of interest and restaurants were within walking distance. The hotel is located next to a freeway so they give out complimentary ear plugs and/or a white noise machine which was ingenious!!! All in all it was a great place to stay!!
Comment from Hotel Management
08-Dec-2016 by Caitlin, Hotel Management
Dear Motor 29, Thank you so much for your wonderful review! I am so glad to hear that you so thoroughly enjoyed your stay with us and appreciated our sleep kits! We certainly hope to welcome you back again the next time you're in Grand Rapids!
5out of 5
by A verified traveller

Posted 28-Nov-2016 on Hotels
Great location by the Ford Museum and breweries!
Comment from Hotel Management
01-Dec-2016 by General Manager, Hotel Management
Thanks for posting! We agree - our location couldn't be better with its proximity to both the downtown attractions and easy on/off from the expressway! We hope you'll visit us again; safe travels!
5out of 5
by A verified traveller

Posted 25-Nov-2016 on Hotels
It was great we walked to the Stevie nicks concert & walked back
Comment from Hotel Management
28-Nov-2016 by General Manager, Hotel Management
Thank you for posting! I am so happy to hear that you enjoyed our convenient location to the Van Andel Arena during your stay. We hope to see you again for the next concert you attend!
4out of 5
by A verified traveller

Close to downtown

Posted 25-Nov-2016 on Hotels
I love the location of this Holiday Inn. You are so close to everything in downtown Grand Rapids. It's less than a mile to Founders Brewery, so that's one of the main reasons I like it. Rooms are comfortable. Great place I will come back to.
Comment from Hotel Management
28-Nov-2016 by General Manager, Hotel Management
Thanks for posting! We can't wait to welcome you back!
5out of 5
Recommended
for Everyone
by A verified traveller from Charlotte NC

Great hotel in a great location

Posted 14-Nov-2016 on Orbitz
Pros: It's a great hotel in a great location - most of the other hotels in the same area are significantly more expensive. I was there for a wedding at the JW Marriot next door and saved a lot by staying at this hotel instead
Cons: No refrigerator in the room to keep drinks and edibles cold
Location: You are with in walking distance of Founder's Brewery - one of the country's best! There is also a Big Boy two blocks away. And the Big Old Building
Comment from Hotel Management
21-Nov-2016 by Caitlin, Hotel Management
Thank you for your review, Tbone! We are so glad to hear that you enjoyed your stay with us and hope you'll visit again the next time you're in Grand Rapids. Safe travels!
4out of 5
by A verified traveller

Posted 13-Nov-2016 on Hotels
Comment from Hotel Management
21-Nov-2016 by General Manager, Hotel Management
Thank you for your 4-star review! We hope to have the opportunity to host you again!
3out of 5
Recommended
for Everyone
by A verified traveller from US

Disappointed based on the price

Posted 13-Nov-2016
Location: The location was good with lots of breweries within walking distance. You are certainly paying for location and not room comfort
The temperature controls didn't work. They did get them fixed the next day. It was one of the more expensive hotels downtown but had minimal space in the bathroom.
Comment from Hotel Management
14-Nov-2016 by Caitlin, Hotel Management
Erica, I am so sorry to hear that you were disappointed with your stay at the Holiday Inn Grand Rapids Downtown. We hope to have the opportunity to serve you again, and serve you better, in the future. Travel tip: Our King Executive rooms offer much more floor space AND bigger bathrooms! Safe travels!
5out of 5
Recommended
for Everyone
by A verified traveller from traverse city, MI

Beautiful hotel, walk to downtown

Posted 10-Nov-2016 on Orbitz
Amazing staff, very professional. Clean hotel! Even had room service with great food. Couldn't have picked a better location.
Comment from Hotel Management
14-Nov-2016 by Caitlin, Hotel Management
Mac, I'm so pleased to hear that you so thoroughly enjoyed your stay with us! We hope you'll visit us again the next time you're in Grand Rapids. Safe travels!