Ratings based on 741 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Jan-2016
The room was very clean. The staff was courteous and helpful. Right downtown - easy walking distance. Would definitely stay at this hotel again!
Comment from Hotel Management
03-Feb-2016 by Caitlin, Hotel Management
Thank you for posting about your stay at the Holiday Inn Grand Rapids Downtown! I am so glad to hear that our staff and accommodations exceeded all of your expectations. We hope to welcome you back soon. Safe travels!
5 out of 5
Recommended
for Business Travellers
by A verified traveller from San Antonio, Texas

Excellent location to Federal Court and law office

Posted 21-Jan-2016
Pros: Location, comfort, cleanliness and service.
Cons: Not much, it was comfort to arrive and check in after traveling from San Antonio, Texas, to Grand Rapids, Michigan
Location: You can walk across the street and go to a nice museum, walk to the United States Court House, and walk to downtown locations
Memorable. The temperature was freezing, the flight was long, but once I arrived at the hotel, the staff was warm, friendly, and helpful. The reservation was waiting, and the staff sent my documents by fax. The bathroom was clean, the shower had good pressure and hot water, ample and comfortable towels I have had multiple surgeries to relieve herniated discs, torn rotator cuffs, and knees. The bed was as comfortable as the bed I purchased for my personal use. The food was comfort food, and well prepared and promptly served.
Comment from Hotel Management
03-Feb-2016 by Caitlin, Hotel Management
Dear Ron, I am so delighted to hear that our staff took such great care of you after your long trip to Grand Rapids and that you found your accommodations to be perfectly suited for your needs! We hope to welcome you again soon. Safe travels!
4 out of 5
Recommended
for Everyone
by A verified traveller from Grand Rapids, MI

Very nice place to stay

Posted 14-Jan-2016
Clean and easy on and off of the highway. Friendly staff was very pleasant
Comment from Hotel Management
15-Jan-2016 by Caitlin, Hotel Management
Thank you for posting about your stay at the Holiday Inn Grand Rapids Downtown! I am so pleased to hear that you enjoyed your stay at our hotel, and hope to see you again the next time you visit Grand Rapids. Safe travels!
4 out of 5
Recommended
for Everyone
by A verified traveller from chicago, il

Free parking

Posted 29-Dec-2015
Clean comfortable stay. Not huge like Amway. But comfortable and solid. Easy to get to everything
4 out of 5
Recommended
for Couples
by A verified traveller

G R

Posted 10-Nov-2015 on Hotels
I wish the bed was a king
Comment from Hotel Management
12-Nov-2015 by Caitlin, Hotel Management
Thank you for posting about your stay with us, and I am so sorry to hear that you were disappointed with your bed type! We do offer various different room types with either king or double beds, based on what amenities and bed type our guests are looking for. We hope to see you again the next time you visit Grand Rapids; safe travels!
4 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Posted 09-Nov-2015
Great location. Close to all of what Grand Rapids has to offer. Check in process was quick & smooth but the front desk person can use a little enthusiasm. The cafe in the lobby needs better selection. The decor of the hotel is nice & contemporary and our room is clean.
Comment from Hotel Management
12-Nov-2015 by Caitlin, Hotel Management
Thank you, Jenny & Mike, for posting about your stay with us! We are so glad to hear that you enjoyed your stay and look forward to seeing you again the next time you visit Grand Rapids. Safe travels!
4 out of 5
Recommended
for Business Travellers
by Jamie

Good, basic hotel

Posted 06-Nov-2015 on Hotels
Convenient downtown location. All the necessities.
Comment from Hotel Management
06-Nov-2015 by Caitlin, Hotel Management
Thank you for posting about your stay with us! We hope to see you again the next time you visit Grand Rapids. Safe travels!
3 out of 5
by julie r.

Just ok

Posted 05-Nov-2015 on Orbitz
Was ok hotel. Location was great to central downtown. 1st room had dog hair all over the bed and floors so had to move. They were nice and moved to another room. Beds were very uncomfortable. Woke with neck and back hurting everyday. Gym was small and old equipment that mostly didn't work. Pool was not heated so that was a huge let down.
2 out of 5
Recommended
for Couples
by Wesley

This traveller left a rating score only Posted 03-Nov-2015 on Hotels
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 03-Nov-2015
Comfortable stay....close to downtown. Works great for Business travellers....