Came here to relax and got the Opposite... Posted 06-Jul-2015
We checked in at the holiday inn and Brandon was polite and professional. Then, we went to our room which smelled awful. It smelled like old musty sewage. We had already unpacked and we thought the smell might air out and weren't trying to be problematic. After not sleeping well the first night, we informed the guest services. The lady she said she would let the maid service know about this. The maid service came and the smell was still there, nothing changed. Called the front desk and the staff let us check into a new room. The room was so much better! That night we put our breakfast sign on door at 10pm (well before the cutoff) and the next day it was still there hanging on our door. Called the staff and they made up for it by having us dine in the restaurant comped. I wonder if the server saw our complimentary card?? because she did not come to our table for 10 minutes. Then, 10 minutes after that, she took our drink orders. The restaurant was not busy, lots of empty tables, and the table next to us came in after and had gotten drinks instantly. it was about 15 minutes after that we got our orange juice. There was no apology or explanation for the wait. The food was not good at all. See for yourself. Overall: Overall, the hotel is old, needs some updating. The furniture looks ancient. More importantly, the front desk staff is very nice and professional. Pet friendly: Yes. Unfortunately, not much grass for pets. Food: The restaurant food was below av
Comment from Hotel Management
08-Jul-2015 by Caitlin, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.