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Reviews of Candlewood Suites Grand Rapids Airport, an IHG Hotel

2.5 out of 5
Candlewood Suites Grand Rapids Airport, an IHG Hotel
5401 28th Street Ct Se, Grand Rapids, MI

Reviews

7.6

Good

Rating 10 - Excellent. 362 out of 979 reviews" "
Rating 8 - Good. 299 out of 979 reviews" "
Rating 6 - Okay. 148 out of 979 reviews" "
Rating 4 - Poor. 84 out of 979 reviews" "
Rating 2 - Terrible. 86 out of 979 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lora

Liked: Amenities
The room space, staff very professional and friendly. They go above and beyond to make you stay very comfortable. I loved the conference room Space that we rented. Hotel cleanliness. Price is right.
Stayed 1 night in Mar 2024

10/10 Excellent

Lora

Travelled with family
Liked: Amenities, property conditions & facilities
Customer service was A-1, Friendly, very accommodating. We love this hotel. Will always stay here if I am in the area. Cleanliness, conference rooms, kitchens and stove, full size refrigerators . Chlorine in pool does not burn your eyes. Wish they had a hot tub. Overall wonderful stays every time we visit. I love the prices!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was super impressed with the facility. The staff were all friendly. The room clean. And so much nicer than I had anticipated. Would definitely stay again, and definitely recommend.
Stayed 1 night in Mar 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Matthew

Stayed 1 night in Feb 2024

10/10 Excellent

Janet

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Dec 2023
Response from Megan Cortez on 22 Jan 2024
Thank you for staying with us!

2/10 Terrible

Rodrigo

Stayed 1 night in Jan 2024
Response from Megan Cortez on 22 Jan 2024
Thank you for staying with us.

6/10 Okay

Mary

Business traveller
Liked: Cleanliness, staff & service, amenities
I had to switch to 3 rooms because the curtains do not close all the way and there are parking lot lights that blare in, then the next room did not have a TV that worked, the last room also had light issues but I was not willing to change rooms again. It was clean, but the room was noisey because of the furnace coming on and off.
Stayed 1 night in Jan 2024
Response from Megan Cortez on 22 Jan 2024
Thank you for staying with us. I apologize for the inconveniences that you experienced.

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Megan-Candlewood Suites GM on 9 Dec 2023
Thank you for staying with us.I apologize that things didn't go well but I hope you will give us another chance in the future.

10/10 Excellent

Heather

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderfully friendly service and great job on room cleanliness
Stayed 1 night in Dec 2023
Response from Megan-Candlewood Suites GM on 8 Dec 2023
Thank you for staying with us!

8/10 Good

Yanyu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Nov 2023
Response from Megan-Candlewood Suites GM on 29 Nov 2023
Thank you for staying with us!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night stay by the airport
Easy check in and very nice studio room. Was a little hot at night even when I tried to turn down the heat.
Stayed 1 night in Nov 2023
Response from Megan Cortez on 28 Nov 2023
Thank you for staying with us. I apologize for the issue with the heat. I will have my team follow-up with this issue. I appreciate you letting us know.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Nov 2023
Response from Megan Cortez on 28 Nov 2023
Thank you for staying with us!

6/10 Okay

Mary

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not What You Read About Online
This hotel is in need out a major upgrade. It’s tucked away in the back of a parking lot, lighting of the sign was non-existent. The inside area was clean, but dated. The staff was real nice and very friendly. The rooms were clean, but very much in need of upgrading. The pool was a hot mess, displaying a picture online of a hot tub, then seeing that the hot tub had been tiled over. The door to get out of the pool area didn’t work and there are no signs indicating that a red button (that appears to be for emergencies), needs to be pressed and held for the door to unlock. The halls smelled of cannabis and a nasty fish scent. I was not at all impressed with the hallways and elevator areas. Also, there was no hot breakfast as it states online and the kitchen had no stove, as I was told by the front desk. So, the food items I had purchased to heat in the oven, went right in the trash. Again, friendly staff, but lousy location and terrible amenities.
Stayed 1 night in Nov 2023
Response from Megan-Candlewood Suites GM on 13 Nov 2023
I appreciate your feedback. I apologize for the inconveniences that you experienced during your stay. I will follow-up with my team regarding your concerns. Thank you for staying at Candlewood Suites.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice kitchen. Well furnished.
Stayed 1 night in Nov 2023
Response from Megan-Candlewood Suites GM on 10 Nov 2023
Thank you for staying with us!

8/10 Good

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good, comfy bed, clean sheets. The kitchen was very nice stocked with all your cooking needs! Quiet.
Stayed 1 night in Nov 2023
Response from Megan-Candlewood Suites GM on 6 Nov 2023
Thank you for staying with us!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Megan-Candlewood Suites GM on 3 Nov 2023
Thank you for staying with us!

4/10 Poor

Scott, Evart

Disliked: Staff & service
Was charged $50 deposit on my debit card . Was told i would get it back next morning . Next morning was told it would take 3-4 business days. 3 weels later still waiting
Response from Megan-Candlewood Suites GM on 1 Nov 2023
Thank you for staying with us. The deposit is released 3-10 business days after check-out.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Candlewood Suites is very convenient if traveling through Gerald Ford International Airport. My room was very neat and clean and very reasonably priced. There was a slight issue upon arrival with my reservation, however, the manager very quickly and cheerfully resolved the matter. Very nice one night stay.
Stayed 1 night in Oct 2023
Response from Megan-Candlewood Suites GM on 28 Oct 2023
Thank you for staying with us!

8/10 Good

Joy

Stayed 1 night in Oct 2023
Response from Megan-Candlewood Suites GM on 13 Nov 2023
Thank you for staying with us!

8/10 Good

ANDRENA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Megan-Candlewood Suites GM on 19 Oct 2023
Thank you for staying with us.

2/10 Terrible

Jeremy

Stayed 1 night in Oct 2023
Response from Megan-Candlewood Suites GM on 17 Oct 2023
Thank you for your stay. I apologize for the inconveniences that you experienced during your stay,

6/10 Okay

Nan

Liked: Cleanliness, property conditions & facilities
They had a pool
Stayed 2 nights in Sep 2023
Response from Megan-Candlewood Suites GM on 16 Oct 2023
Thank you for your stay!

4/10 Poor

Carolyn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Megan-Candlewood Suites GM on 17 Oct 2023
Thank you for staying with us. I apologize for the inconveniences that you experienced during your stay.

4/10 Poor

Leslie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We set thermostat at 75. Never got above 72. Did laundry....then found both dryers broken, so we were left with wet clothes. Both treadmills in exercise room inoperable. One of the two elevators did not work. Floor indicator in elevator not working....safety issue. No safety grab handle in tub/shower. Worst place I've stayed in a long time.
Stayed 3 nights in Oct 2023
Response from Megan-Candlewood Suites GM on 16 Oct 2023
Good morning,I apologize for the inconveniences that you experienced during your stay. I will let my maintenance team know to repair these items. Thank you for your stay.

6/10 Okay

DANIEL

Travelled with family
Liked: Staff & service, property conditions & facilities
Okay for the price
Stayed 2 nights in Oct 2023
Response from Megan-Candlewood Suites GM on 10 Oct 2023
Thank you for staying!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a relaxing stay. For what time i spent in the room things were fairly quiet and peaceful, which was what i was looking for.
Stayed 2 nights in Oct 2023
Response from Megan-Candlewood Suites GM on 10 Oct 2023
Thank you for staying!

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Megan-Candlewood Suites GM on 4 Oct 2023
Thank you for staying us.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Megan-Candlewood Suites GM on 27 Sept 2023
Thank you for staying with us. I am glad that you enjoyed your stay.

10/10 Excellent

ANDREW, PAFB

Stayed 2 nights in Sep 2023
Response from Megan-Candlewood Suites GM on 4 Oct 2023
Thank you for staying with us!

10/10 Excellent

steven, Mililani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before and was happy with the staff and property. I will stay here again.
Stayed 1 night in Aug 2023
Response from Megan Cortez on 7 Sept 2023
Dear Steven,I appreciate your recent stay with us. I am glad that the staff was friendly and helpful.I hope you can come visit us again.Thank you,Megan CortezGeneral ManagerCandlewood Suites

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Megan-Candlewood Suites GM on 27 Sept 2023
Thank you for staying with us. I am glad that you enjoyed your stay.

10/10 Excellent

mark, Grand Rapids

Stayed 1 night in Aug 2023
Response from Megan-Candlewood Suites GM on 27 Sept 2023
Thank you for staying with us. I am glad that you enjoyed your stay.

8/10 Good

paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2023

6/10 Okay

Truman

Stayed 1 night in May 2023
Response from Megan Cortez on 15 May 2023
Hi Truman,Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites GRAND RAPIDS AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.Sincerely,Megan Cortez General Manager

4/10 Poor

Joseph

Disliked: Cleanliness, property conditions & facilities
Individual who checked me in was awesome
Stayed 1 night in Apr 2023
Response from Megan Cortez on 1 May 2023
Dear Joseph,Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites GRAND RAPIDS AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.Thank you,Megan CortezGeneral ManagerCandlewood Suites

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facility. We stayed the night before an early flight out. The shuttle driver was right on time and very polite. Only thing we didn’t expect was the daily charge for leaving our car there.
Stayed 1 night in Apr 2023
Response from Megan Cortez on 24 Apr 2023
Good morning,Thank you for your review. We appreciate your kind words regarding your recent stay. I apologize for the unexpected charge for the parking fee. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We hope you will come stay with us at Candlewood Suites in the future. Thank you,Megan CortezGeneral ManagerCandlewood Suites

4/10 Poor

R.

Travelled with family
Disliked: Amenities, property conditions & facilities
The Air Conditioning was out and the Cable T.V. only provided 3 working channels.
Stayed 1 night in Apr 2023
Response from Megan Cortez on 19 Apr 2023
Dear R.,Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites GRAND RAPIDS AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I sincerely apologize for the broken Air Conditioning as well as the Televisions. We are working on repairing them as soon as possible. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.Thank you,Megan CortezGeneral ManagerCandlewood Suites

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great!
Stayed 1 night in Apr 2023
Response from Megan Cortez on 14 Apr 2023
Dear Robert,Thank you for taking the time to tell us about your experience at Candlewood Suites GRAND RAPIDS AIRPORT.I am pleased to hear that everything was great during your stay.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Megan CortezGeneral Manager

4/10 Poor

Rebecca

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Megan Cortez on 13 Apr 2023
Dear Rebecca,Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites GRAND RAPIDS AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Megan CortezGeneral Manager

10/10 Excellent

kelly

Stayed 1 night in Mar 2023
Response from Megan Cortez on 13 Apr 2023
Dear Kelly, Thank you for taking the time to tell us about your experience at Candlewood Suites GRAND RAPIDS AIRPORT.I am pleased to hear that you enjoyed your stay. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Megan CortezGeneral Manager

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff.
Stayed 1 night in Mar 2023
Response from Candlewood Suites GM on 31 Mar 2023
Good morning Colleen,Thank you for choosing Candlewood Suites.I am glad that you found the staff to be helpful.We hope you come back to see us in the future.Thank you,Megan CortezGeneral ManagerCandlewood Suites

10/10 Excellent

DANIELLE, Traverse City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice and the staff was wonderful!!
Stayed 1 night in Feb 2023
Response from GM on 20 Feb 2023
Good Morning Danielle,Thank you for taking the time to tell us about your experience at Candlewood Suites GRAND RAPIDS AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 616-940-8100 or candlewoodgm@grandhospitality.net.Sincerely,Megan CortezGeneral Manager616-940-8100candlewoodgm@grandhospitality.net

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Candlewood Suites GM on 10 Feb 2023
Good morning,I appreciate your stay with us. Thank you for your positive feedback. We hope to see you again in the future. Sincerely,Megan CortezGeneral ManagerCandlewood Suites

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were nice and very spacious. Beds a little stiff but not unbearable. Didn’t see any signs of continental breakfast but also didn’t look. Had an odd smell in public areas but again not unbearable. I’d stay again for the price.
Stayed 1 night in Feb 2023
Response from Candlewood Suites GM on 8 Feb 2023
Thank you for taking the time to tell us about your stay. Unfortunately, we do not provide breakfast at this hotel. We do apologize for any smell that was in the public areas. We do appreciate your feedback and hope to see you again in the future!!

4/10 Poor

John

Liked: Cleanliness, amenities, property conditions & facilities
The first room they checked me into did not have a functioning toilet. Of course you don't discover that until you have used it. They did promptly change me to another room. One of the reasons I chose this hotel is the airport shuttle beginning at 4 am. The shuttle never showed up and the front desk was unable to contact the driver. I ended up getting a Lyft ride at 5 am and barely made my flight on time. Also, it cost me an additional $20 due to the lack of the shuttle. I had reminded them of my need for the 4 am shuttle when I checked in and again at 3:45 am. Very disappointing is the nice way to put it.
Response from Candlewood Suites GM on 20 Jan 2023
We would like to sincerely apologize that you had so many issues during your stay with us. We are so sorry about your toilet not functioning properly. We are also so sorry about the shuttle not arriving on time. We completely understand your frustration. We are working hard to resolve issues and to improve the quality of our hotel.

2/10 Terrible

Nathan

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not so good
Ac issue had to stay in a room with heat still blowing even if it was off. Moved rooms 3 times and ended up settling for a room with smaller beds,
Stayed 3 nights in Sep 2022
Response from Candlewood Suites GM on 17 Jan 2023
We would like to sincerely apologize for the inconveniences that occurred during your stay. We are so sorry for heat continuing to blow even though it was off and you had to settle for a smaller bed. We have been working hard to resolve issues and to improve the quality of our hotel, so we are saddened to hear you did not have a good experience. We hope that you give us another chance in the future.

10/10 Excellent

Lisa

Travelled with family
Stayed 1 night in Dec 2022
Response from Candlewood Suites GM on 17 Jan 2023
Thank you so much for taking the time to leave us a positive review. We appreciate your feedback and hope to see you again in the future!!

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was very easy to find and the person at the desk was very friendly and efficient.
Stayed 1 night in Dec 2022
Response from Bethani St. James on 15 Dec 2022
Thanks, Barb, for letting us know that you enjoyed your stay. I'm glad your interaction with the front desk was pleasant and efficient. We strive very hard to have excellent guest service. I hope you will come again to stay at our hotel. Happy Holidays.