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Reviews of Country Inn & Suites by Radisson, Grandville-Grand Rapids West, MI

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 443 out of 847 reviews" "
Rating 8 - Good. 237 out of 847 reviews" "
Rating 6 - Okay. 79 out of 847 reviews" "
Rating 4 - Poor. 43 out of 847 reviews" "
Rating 2 - Terrible. 45 out of 847 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The king bed separated by the couch bed was uniquely laid out!
Stayed 1 night in Apr 2024
Response from Joanne on 19 Apr 2024
Thank you Scott for taking the time to give us a review. We are delighted you enjoyed your stay and hope to see you again the next time you are in the area.

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much
Stayed 2 nights in Apr 2024
Response from Manager on 11 Apr 2024
Hello Amanda,We are delighted to hear that you enjoyed your stay with us! Our team appreciates your positive feedback and we hope to welcome you back in the future for another memorable experience.

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Vicki,We are thrilled to hear that you found our hotel nice during your stay. Guest satisfaction is our top priority and we hope to welcome you back in the future.

6/10 Okay

Robyn

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Rooms are not deep cleaned. Front office staff is very strict on not taking breakfast back to your room which is often inconvenient with little ones especially with no high chairs offered.
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Robyn, We appreciate your feedback and will share your concerns with our housekeeping and food & beverage teams for improvement. Our policy serves to maintain a pleasant environment for all guests but will be reviewed for future adjustments.

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and close to the freeway. Nice, spacious, clean rooms with comfy pillows and warm bedding.
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Breanna,We are delighted to hear that you enjoyed our convenient location and comfortable rooms. Your kind words about our amenities are truly appreciated. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Kevin, We appreciate you choosing our hotel for your stay! If you have any feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

Tonya

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was and the room was clean. There was quite a bit of noise between rooms. The bathroom had an interesting layout with the shower and toilet being in a room with a sliding door. My husband didn't feel it was vry private. I would stay at the hotel again.
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello Tonya,We appreciate your feedback on our clean property. We take note of your comments about noise levels and room layout for future improvements. Your willingness to stay with us again is valued; we look forward to welcoming you back.

2/10 Terrible

Lauren

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Lauren, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address them accordingly.

8/10 Good

Sheldon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was cool
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Sheldon,We appreciate your feedback on our breakfast experience. We hope you had an enjoyable stay overall and look forward to welcoming you back in the future.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the interstate. The staff was very polite and helpful A
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Kevin,We are delighted to hear that you found our staff to be polite and helpful during your stay. Being conveniently located near the interstate is one of the many benefits we offer our guests. Thank you for taking the time to share your feedback with us and we hope to welcome you back in the future.

8/10 Good

Megan

Liked: Staff & service
It was an overall good stay but there was a few things that would help improve the stay our shower has someone else hair in it. The breakfast was lacking but the stuff was nice and everything else seemed clean I would recommend this hotel
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Hello Megan, Thank you for taking the time to share your feedback with us. We appreciate your kind words regarding our staff and cleanliness. It's valuable comments like yours that help us strive for excellence. Kindly note your suggestions for improvement. We hope to welcome you back in the future.

10/10 Excellent

Velisa, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was nice and the breakfast was good as well. It was clean and the staff was very accommodating.
Stayed 1 night in Jan 2024
Response from Manager on 16 Feb 2024
Hello Velisa,Thank you for your kind words about our hotel. We are delighted to hear that you enjoyed your stay with us and found our breakfast to be satisfying. Our team takes pride in maintaining a clean and comfortable environment for our guests. We appreciate your feedback and hope to welcome you back again in the future.

2/10 Terrible

Jake

Disliked: Cleanliness, property conditions & facilities
Room was dirty, hairs left in bathtub, dirty wash rag and stained sheets.
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Hello Jake, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you may have experienced. We appreciate your bringing these issues to our attention and will address them with our housekeeping team to ensure a higher standard of cleanliness moving forward.

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello Dean,We appreciate you choosing to stay with us and thank you for taking the time to rate your experience. If you have any specific feedback or suggestions, please feel free to reach out to us directly so that we can address any concerns. We hope to have the opportunity to welcome you back in the future for an even better stay.

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They obviously do a good job with treating their customers well, but minor inconveniences caught us this trip. Wet clothes had no dryer even through housekeeping, or a available fridge for leftovers. It was still a good stay, we were just thinking for the money other amenities should have been provided.
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Joe, Thank you so much for choosing our hotel. We appreciate your feedback and we apologize for any inconveniences you experienced during your stay. We want to assure you that we take your comments seriously and we will use them to improve our services. We apologize for the lack of a dryer and available fridge for leftovers, and we will address this with the appropriate departments for future improvements. Your satisfaction is important to us, and we hope you consider staying with us again in the future.

10/10 Excellent

Brett

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and good value
Great customer service, friendly and helpful. I thought I left something behind and they checked to make sure I didn't. Large rooms and quiet. Only small draw back beds could be little softer but that more a personal preference. JoAnn (hopefully spelled right) was wonderful during check-in and during small talk while entering or leaving. Will stay here anytime I'm in town.
Stayed 2 nights in Jan 2024
Response from Manager on 19 Jan 2024
Hello Brett,Thank you for taking the time to share your positive experience with us! We're thrilled that you found our customer service to be great and our staff to be friendly and helpful. It's wonderful to hear that JoAnn made a positive impression on you during your stay. We appreciate your feedback regarding the beds and will take it into consideration. We look forward to welcoming you back anytime you're in town!

8/10 Good

Meghan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, staff was great, breakfast was good, and pool was really nice. Would stay again.
Stayed 2 nights in Jan 2024
Response from Manager on 13 Jan 2024
Hello Meghan,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our hotel clean and our staff great. We also appreciate your kind words about our breakfast and pool. It would be our pleasure to welcome you back for another enjoyable stay in the future.

4/10 Poor

Marissa

Travelled with family
I booked my room on a pay at check in. Upon arrival I was notified they do not accept cash and that they do not allow the transaction to be split, it had to be all on one credit or debit card. I informed him that there was no mention of that in the booking process nor is there any posted signage in site. When I asked for a manager he called and asked and the phone call literally was less than 1 minute with a response of no. While I was trying to find a solution on my end sign I had visa gift cards, som patrons came and asked what time the pool closes and he told them it closed at 10pm, per their we site it closes at 11pm. Unfortunately I could not find a solution, so I asked about being charged for the room to the card I reserved it under and he said he did not know. So I started a live chat with an Expedia Representative and they could not cancel my reservation since it was past that time but said they’d reach out the hotel but in the meantime talk to the hotel. I again asked the gentleman at the desk if he could cancel my reservation and he said he could not. I asked then if I’d be marked as a no show and he said yes. I explained that I did not feel like it is right that I be marked as a no show since I’m here willing to pay but not in the manor you will accept. I asked if I could get the name and number of the manager and he told me I could call tomorrow. I then asked if I could leave a message he said their system doesn’t allow them to do that.
Stayed 1 night in Jan 2024
Response from Joanne on 9 Jan 2024
Marissa,We apologize for any confusion you had regarding your reservation. We always send an automatic email giving you all the required information for check-in. Please refer back to either your itinerary email or the one received directly from us. We are sorry you missed reading that information. It must have been very frustrating for you when you arrived. In the future should you have any questions regarding a reservation please call that hotel directly.

10/10 Excellent

Tim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dylan was amazing, very polite and funny, great smile! Enjoyed our stay greatly, look forward to staying again.
Stayed 2 nights in Dec 2023
Response from Manager on 21 Dec 2023
Hello Tim,Thank you for taking the time to share your feedback with us! We appreciate your kind words about Dylan and are delighted to hear that you had an enjoyable stay. We can't wait to welcome you back for another wonderful experience in the future. Safe travels!

10/10 Excellent

Brady

Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Brady,We are thrilled to hear that you had a fantastic stay at our hotel! We strive to provide excellent service and a memorable experience for our guests. We hope to welcome you back soon for another wonderful stay!

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, amenities
Clean, large, comfortable room!
Stayed 1 night in Nov 2023
Response from Manager on 2 Dec 2023
Hello Christine,Thank you for your feedback! We're glad to hear that you found our rooms clean, large, and comfortable. Your satisfaction is our top priority, and we appreciate your positive review. Should you need any assistance in the future, please don't hesitate to reach out to us. We hope to welcome you back again soon!

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price $120ish, it was a really nice open room. Caught the tale end of breakfast and it was decent.
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Julian,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your spacious room and found it to be of good value. We're also glad you were able to enjoy breakfast, even though it was towards the end. We appreciate your patronage and hope to welcome you back in the future.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Responsive Staff
There were a lot of little things that were off. Individually, nothing to think about, collectively, no good manager on site or no money to spend. Door readers not working, hot tub not working, expired milk/yogurt at breakfast, oj machine not working, bathrooms swept but not mopped, stuff like that.
Stayed 1 night in Nov 2023
Response from Joanne on 21 Nov 2023
Dear Valued Guest, Thank you for your review. I sincerely apologize that your stay was not to your satisfaction. As the General Manager, I assure you the hot tub was working. I would have been informed right away if there was an issue. Sometime guest's push the emergency stop, which is an easy fix. I am hoping you will reach out to me & elaborate as to what you meant by "no good manager on site or no money to spend", so I may have the opportunity to address this concern. The door battery needed to be replaced on that room, however the Guest Service Agent provided you with another room & notified me of the issue right away. When I arrived in the morning I did notice that the juice machine wasn't put together after cleaning, which I am sure was very frustrating. The housekeeping issue will be addressed, thank you for letting me know. These reviews, both good & bad are invaluable, for it lets us know what we are doing right & what we need to improve upon. I do hope you will give us another chance the next time you are in the area & see the improvements we have made.Thank you again for your review.

6/10 Okay

Betty, chicago

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Manager on 18 Nov 2023
Hello Betty,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We strive to provide a comfortable experience for all our guests and appreciate your input to help us improve. Please reach out to our management team directly to discuss your concerns further.

10/10 Excellent

Christina

Stayed 2 nights in Nov 2023
Response from Manager on 1 Dec 2023
Hello Christina,We are thrilled to hear that you had a fantastic experience during your stay at our hotel. We appreciate your kind words and are grateful for your positive rating. If you have any specific feedback you would like to share, please feel free to contact us directly so we can continue to provide exceptional service. We hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
There were wrappers (candy) on the floor next to the bed.
Stayed 1 night in Oct 2023
Response from Joanne on 2 Nov 2023
Thank you for your review, we appreciate both good & not so good reviews, for they let us know what we are doing right and what needs approved upon. We do hope you will stay with us again the next time you are in town and experience the improvement(s) we have made.Thank you again for taking the time to give us a review.

10/10 Excellent

Rich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello Rich,Thank you for your kind feedback! We appreciate you taking the time to share your positive experience with us. It was a pleasure having you as our guest and we hope to welcome you back again in the future.

10/10 Excellent

Karen

Stayed 1 night in Oct 2023
Response from Manager on 18 Nov 2023
Hello Karen,Thank you for taking the time to share your positive experience at our hotel! We are delighted to hear that you enjoyed your stay with us. We strive to provide exceptional service and a comfortable stay for all our guests. We hope to have the pleasure of welcoming you back in the future for another excellent experience.

10/10 Excellent

Joe

Stayed 1 night in Oct 2023
Response from Manager on 15 Nov 2023
Hello Joe,Thank you for taking the time to leave a review. We apologize if your experience did not meet your expectations. We are always striving to improve and appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.

10/10 Excellent

Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel nice !!
Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Hello Diego,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and comfortable. Friendly staff.
Stayed 2 nights in Oct 2023
Response from Manager on 25 Oct 2023
Hello Kelly,Thank you for your positive feedback! We appreciate your compliments on our peaceful ambiance, cleanliness, comfort, and our friendly team.

8/10 Good

annie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 1 night in Oct 2023
Response from Manager on 22 Oct 2023
Hello annie,Thank you for your feedback! We're glad to hear that you enjoyed your stay with us and found the hotel to be nice and quiet. We hope to welcome you back in the future!

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 21 Oct 2023
Hello Stacy,Thank you for your exceptional review! We are thrilled to have exceeded your expectations and hope to welcome you back soon for another outstanding stay.

10/10 Excellent

Kate

Stayed 1 night in Oct 2023
Response from Manager on 8 Nov 2023
Hello Kate,Thank you for taking the time to provide your positive feedback regarding your recent stay. We are thrilled to hear that you had an excellent experience with us. It was a pleasure hosting you, and we look forward to welcoming you back in the future.

4/10 Poor

Jamie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on 18 Oct 2023
Hello Jamie,Thank you for your positive review! We strive to provide a great experience for our guests and we're glad you enjoyed your stay. We hope to welcome you back soon!

8/10 Good

David

Liked: Staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on 14 Oct 2023
Hello David,Thank you for your positive rating! We are delighted to see that you had such a great experience at our hotel. We look forward to welcoming you back soon!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay!
Stayed 2 nights in Oct 2023
Response from Manager on 10 Oct 2023
Hi Laura,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints would stay again Good price clean
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hello Suzanne,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our price. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 Excellent

Juan Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
Stayed 1 night in Oct 2023
Response from Manager on 7 Oct 2023
Hello Juan Carlos,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

2/10 Terrible

Amy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
My son and I were headed to the pool and decided to stop and have breakfast first. The employee running the food came up to me while I was making my son's plate and said that I couldn't be in the food area without shoes on. I walked out of the breakfast nook and over to where my son was sitting at the tables (which was not even in the same room as the food) and put his plate in front of him. She followed me to the table and said that we had to leave and that we were not allowed to be anywhere near that area without shoes on. I said there should be signs posted that stated that it was the hotel policy and she said, "everyone should know this. It's the law." Well it is NOT the law and if the hotel wants to enforce this then that is their right but they should have signs posted. The reason we weren't wearing shoes is because the night before when we wore our shoes into the pool area we all almost slipped because the floor inside the pool area is VERY slippery (due to the design of the pool area which is tiled and the floor is uneven). The whole thing was done extremely rude and embarrassingly. I will NEVER go to a hotel that speaks to guests that way. And both times that we went into the pool area we had to go to the front desk and ask for towels. The first time which was in the evening, I was told he would get to it. The second time was in the morning and the lady walked directly over and grabbed a stack and went with me to the pool and filled them. Also very pricey
Stayed 1 night in Sep 2023
Response from Manager on 23 Sept 2023
Hello Amy ,We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very courteous. My stay was peaceful and restful.
Stayed 2 nights in Sep 2023
Response from Manager on 23 Sept 2023
Hi Maria,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 21 Sept 2023
Dear Guest,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Verified traveller

Fridge was broken in the room, leaking and smelly, they cleaned the fridge but it still smelled and did not work during our stay. It was family weekend and probably very crowded but came down for breakfast at 850 on Saturday and many breakfast items were gone, after waiting about 10 minutes things were replaced. Staff was friendly, no complaints there. The room was adequate, a few stains in places. Shower head was nice.
Stayed 2 nights in Sep 2023
Response from Manager on 21 Sept 2023
Hello Guest ,Thank you for your feedback, we have checked the issues on our refrigerator and fixed what needs to be fixed. We look forward to hosting you again as this was not the experienced we wanted you to have.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 19 Sept 2023
Dear Guest,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Jessica

Stayed 1 night in Sep 2023
Response from Manager on 19 Sept 2023
Hello Jessica,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Jennifer

Travelled with family
Liked: Amenities
Friendly staff
Stayed 1 night in Sep 2023
Response from Manager on 17 Sept 2023
Hello Jennifer,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our staff. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 16 Sept 2023
Hello Elizabeth,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Poor

Allison M

Liked: Room comfort
Disliked: Cleanliness, staff & service
Room and towels were filthy
Hotel room was filthy. Hadn't been vacuumed in a long time. There were pumpkin seeds next to the bed, gross. All the towels had stains. Bunch of crud in the corner in the bathroom. Bed seemed clean and comfy. Service at check in was weird to say the least, it took the lady like fifteen minutes to check us in.
Stayed 1 night in Sep 2023
Response from Manager on 13 Sept 2023
Hello Allison M, We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.,

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 28 Oct 2023
Hello Christine,Thank you for your incredibly positive rating! We're thrilled to know that your experience at our hotel exceeded your expectations. We can't wait to welcome you back again soon!

10/10 Excellent

Kaylyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with convenient access to the highway for quick travel throughout Grand Rapids and holland
Stayed 3 nights in Sep 2023
Response from Manager on 12 Sept 2023
Hi Kaylyn,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.