In-room safe, desk, blackout curtains, iron/ironing board

Reviews of Comfort Suites Grand Rapids South

2.5 out of 5
Comfort Suites Grand Rapids South
7644 Caterpillar Ct Sw, Grand Rapids, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 402 out of 753 reviews" "
Rating 8 - Good. 246 out of 753 reviews" "
Rating 6 - Okay. 49 out of 753 reviews" "
Rating 4 - Poor. 31 out of 753 reviews" "
Rating 2 - Terrible. 25 out of 753 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tara

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are very cozy and beds are very comfortable and very homey.
Stayed 24 nights in Feb 2024

8/10 Good

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While there are additional choice hotels in Grand Rapids, I have used this particular facility a number of business trips as it is conveniently located for both past (10 years) and future functions. The staff and amenities make it attractive lodging for my needs
Stayed 3 nights in Mar 2024

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room
Stayed 1 night in Mar 2024

10/10 Excellent

Mario

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Near the express way
Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Stayed 1 night in Feb 2024

4/10 Poor

Sparkle

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Only one television channel available
Stayed 1 night in Jan 2024

4/10 Poor

Jason

Business traveller
Disliked: Cleanliness, property conditions & facilities
When I arrived late in the evening, my room was not cleaned from the previous person. It was a huge turn off to the place. The front desk person didn't apologize, just told me that the room showed it was cleaned that day. He did move me to another room. It was clean, but the 4 pillows on the bed were 12x12" square pillows. I had to pile them together to make one pillow. Not a great experience.
Stayed 1 night in Dec 2023

10/10 Excellent

Luke

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Highly recommend! I stayed here for almost a month over the holidays and I was quite impressed ... Always clean and maintained ... Staff were friendly and attentive ... Excellent breakfast buffet! They were always accommodating!
Stayed 7 nights in Nov 2023

6/10 Okay

Shawn, Albion

Travelled with partner
Liked: Staff & service
The room was decent and somewhat clean, but the bed was awful. It was so hard it was like sleeping on the floor. The breakfast had a good variety, but the food was lukewarm. Most likely will not stay here again. The staff were all very nice and helpful.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Melanie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, easy stay.
Stayed 3 nights in Dec 2023

6/10 Okay

Deanna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Bathroom floor looks like it hasn't been mopped in a while, and it smells like urine.
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Suzanne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Sarah

Stayed 3 nights in Dec 2023

2/10 Terrible

Roger

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked two of these rooms for our Christmas vacation because it had a hot tub and sona room we got here got checked in and found out when we went down to the pool room the hot tub was covered over and the sona room was nailed shut!! Very disappointed!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eating area was very accommodating
Stayed 7 nights in Nov 2023

8/10 Good

Juniqua

Liked: Staff & service, property conditions & facilities
The inside of the toilet is dirty at the top
Stayed 1 night in Nov 2023

10/10 Excellent

Eben

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff very friendly and was greeted with a smile when checking in. Comfortable beds and quiet peaceful rooms. Breakfast needs improving sausage wasn’t cooked and eggs were stale. Coffee was good
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
thumbs up
It was clean and staff was friendly
Stayed 1 night in Nov 2023

10/10 Excellent

Malinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm really not familiar with the area seems like industrial area.
Stayed 1 night in Nov 2023

8/10 Good

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Completely suitable for a quick business trip. Only two minor complaints: 1. There was a large gap between the door of the room and the floor so there was a lot of hallway noise intruding when other guests entered/left their rooms. 2. Someone was clearly smoking/vaping in another bathroom and their fumes were carried into the bathroom through the vent.
Stayed 2 nights in Oct 2023

6/10 Okay

Henry

Stayed 2 nights in Oct 2023
Response from Cassie on 29 Oct 2023
Thank you for taking the time to rate your stay

2/10 Terrible

Ineicxy

Disliked: Cleanliness
🙄
Stayed 1 night in Oct 2023
Response from Cassie on 19 Oct 2023
Thank you for rating your stay I hope next next we can show you a better experience

10/10 Excellent

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
Nice accommodations!
Stayed 2 nights in Oct 2023
Response from Cassie on 19 Oct 2023
Thank you for rating your stay

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfortable clean rooms
Stayed 2 nights in Oct 2023
Response from Cassie on 19 Oct 2023
Thank you for rating your stay/Thank you for your feedback

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just liked it. Breakfast was good.
Stayed 1 night in Oct 2023
Response from cassie on 19 Oct 2023
Thank you for rating your stay/Thank you for your feedback

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Oct 2023
Response from cassie on 19 Oct 2023
Thank you for rating your stay/Thank you for your feedback

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and the bed was comfortable. The morning breakfast was pretty good also. our only beef was the noise from the nearby freeway. I would stay here agian.
Stayed 3 nights in Oct 2023
Response from Cassie on 10 Oct 2023
Thank you for your feedback

10/10 Excellent

Danuta

Stayed 1 night in Oct 2023
Response from Cassie on 29 Oct 2023
Thank you for taking the time to rate your stay

6/10 Okay

Tanya

Travelled with family
Liked: Staff & service, room comfort
Check in staff was very friendly. I was a bit surprised at the interior of the place-hallway, walls, carpet...in process of remodeling?
Stayed 1 night in Oct 2023
Response from Cassie on 10 Oct 2023
Thank you for reviewing your stay with us we will bring this to attention to the appropriate department

10/10 Excellent

KEVIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Cassie on 10 Oct 2023
Thank you for your feedback

10/10 Excellent

Henry

Stayed 1 night in Sep 2023
Response from Cassie on 10 Oct 2023
Thank you for rating your stay

10/10 Excellent

nicholas

Stayed 1 night in Sep 2023
Response from Cassie on 19 Oct 2023
Thank you for rating your stay

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary breakfast was excellent.
Stayed 1 night in Sep 2023
Response from Cassie on 10 Oct 2023
Thank you for rating your stay

6/10 Okay

Dianna

Travelled with family
Liked: Staff & service
Just Ok
No vents in the restrooms & mattress was like a rock. I couldn’t sleep & caused a back ache from being so hard. Dirt outside front of tub. Just wanted a vent for odors in bathroom.
Stayed 1 night in Sep 2023
Response from Cassie on 10 Oct 2023
Thank you for your feedback we will bring this attention to the right department

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cassie on 10 Oct 2023
Thank you for rating your stay with us

10/10 Excellent

Maria

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Cassie on 10 Oct 2023
Thank you for rating your stay with us

8/10 Good

Breanna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the experience was really good. I will say though our carpet in our room was pretty stained. And my husband was disappointed that the TV never connected and worked.
Stayed 2 nights in Sep 2023
Response from Cassie on 10 Oct 2023
Thank you for your feedback i will make sure to bring this to maintenance attention

8/10 Good

MARKLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stairwell floors needed be mopped. The water in pool was very cool. The beds are comfortable and the fridge works great. Quiet place.
Stayed 2 nights in Sep 2023
Response from Cassie on 10 Oct 2023
Thank you for your feedback we do apologize for the inconvenience

8/10 Good

Christine

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Cassie on 10 Oct 2023
Thank you for rating your stay with us

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Sep 2023
Response from Cassie on 10 Oct 2023
Thank you for rating your stay with us

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Cassie on 10 Oct 2023
Thank you for rating your stay with us

2/10 Terrible

Anela

Disliked: Property conditions & facilities
The entire floor reeked of weed. Not family friendly and so wrong because I was traveling with little kids. When I say reeked the smell got into my room. Bugs in the bathroom. Would not stay here again or recommend.
Stayed 1 night in Sep 2023
Response from Cameron C. on 11 Oct 2023
Hello,We sincerely apologize for the issues you encountered during your stay. We strive to make our hotel a family friendly place and unfortunately there are times that other guests do not respect others. During those times we do our best to remove the offenders when possible.Thank you,

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine.
Stayed 1 night in Sep 2023
Response from Cassie on 10 Oct 2023
Thank you for rating your stay with us

10/10 Excellent

Kimberly, Whitehall

Liked: Cleanliness, staff & service, property conditions & facilities
Was close to where we needed to be
Stayed 1 night in Sep 2023
Response from Cassie on 10 Oct 2023
Thank you for rating your stay with us

10/10 Excellent

Milica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay! Clean, excellent service. Front desk clerk “Cassie” was so efficient and pleasant.
Stayed 1 night in Sep 2023
Response from Cassie on 10 Oct 2023
Thank you for your feedback Appreciate the compliment to : )

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Cassie on 10 Oct 2023
Thank you for rating your stay with us

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Four Night Stay
We had a wonderful four night stay at the Comfort Suites. Check-in was easy & pleasant, the rooms were comfortable & clean, the provided breakfast was well stocked & delicious, & the pool area was clean & refreshing. We would highly recommend this hotel for anyone planning to stay in Grand Rapids. The hotel is conveniently located off the highway & makes for an excellent home based if you plan on day trips to Lake Michigan.
Stayed 3 nights in Aug 2023
Response from Cassie on 10 Oct 2023
Thank you for your feedback