When I arrived late in the evening, my room was not cleaned from the previous person. It was a huge turn off to the place. The front desk person didn't apologize, just told me that the room showed it was cleaned that day. He did move me to another room. It was clean, but the 4 pillows on the bed were 12x12" square pillows. I had to pile them together to make one pillow. Not a great experience.