Ratings based on 1,070 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Beautiful hotel but disappointing for our purpose

Posted 07-Sep-2016
Pros: Everyone was very courteous and the hotel is beautiful
Cons: Notification of what isn't available when reserving.
This is a beautiful hotel and everyone was very nice. I was quite disappointed that some things that drew me to stay at this hotel was being renovated. I took my family on vacation to do certain things in which we couldn't do at this hotel. The plan was to get in the pool and also do something else like utilize the pool table but that area was being renovated.
5out of 5
by A verified traveller from Troy, MI

A most pleasant experience.

Posted 03-Sep-2016
Pros: Outstanding service and excellent staff. Great river views. Outdoor Patio at WP Restaurant.
Cons: Pearl street entrance is congested.
Location: Gerald Ford Museum and Van Andel Museum are nearby within easy walking distance.
Wolfgang Puck restaurant is excellent. Great Tapas menu. Friendly and helpful hotel staff. Valet service is fast and efficient.
3out of 5
by A verified traveller from Paw Paw, MI.

Our Room Was Not Good For the Cost

Posted 23-Aug-2016
Pros: Downtown location.
Cons: Facility is out of date. Needs an ongoing overhaul. The old tv was just surprising, way out of date.
We had a room in the older Pantlind side described as "Superior" for $249/night. The hot water faucet handle literally fell off when my wife turned it on, and the supply line dropped down to the floor. The flat screen had cable, but the remote would not bring up a channel guide. Totally 8 years out of date on that. No printed channel guide in the room either. If you want housekeeping service, there is a $5 up charge, wired with a $249.00 room. Parking is advertised at $19/night on the web sight but we were charged $24 a night. They said we sight is not up to date! Why? Overall a nice place but I'd say they are not providing a superior service you would expect given the high price of the stay.
5out of 5
by A verified traveller

Beautiful unique property

Posted 23-Aug-2016
Stayed at the Amway Grand for a reunion of old friends. We were there three nights. Loved the rooms and restaurants. We had a group dinner at Cygnus - outstanding food and service.
5out of 5
by A verified traveller from Detroit

Good locationj

Posted 08-Aug-2016
Pros: Location and helpful staff
Cons: rooms a bit tight, equipment i n fitness center in need of repair, TV is don"t work
Location: Much to do staff knowledge of restuarants good
Great experience, helpful staff, left my reading glasses in the room, and Hanna was great about contacting housekeeping and foolowed up with me and found them. Thanks
4out of 5
by A verified traveller

Served its purpose

Posted 08-Aug-2016
Just stayed for a night after running a race. Room was ok but kind of small for the price compared to others I've stayed in in the area. Nothing elaborate.
4out of 5
by A verified traveller

Amway Grand Pantlind Room

Posted 08-Aug-2016
Pros: Great location
Cons: Parking should be included with the room price. Paid close to $50 for parking durning our stay. There was mold in the shower.
Location: Right in downtown; walking distance to many restaurants, breweries, shops, and museums.
Hotel staff were very nice and friendly. Room was large and had several amenities. Walked to all of our actives from the hotel.
4out of 5
by A verified traveller

Amway Grand Hotel

Posted 04-Aug-2016
Our stay was great other than the guy who turned on his TV at 6am to watch law and order on tnt. There was no one at the front desk to help take care of the problem.
5out of 5
by A verified traveller from Longboat Key, Fl

Great hotel close to all points downtown

Posted 29-Jul-2016
Great experience, friendly staff, and they upgraded my room upon arrival!
4out of 5
by A verified traveller

Posted 24-Jul-2016
The hotel was in a great location. Walking distance to many restaurants/bars.