Ratings based on 1,197 Verified Reviews

4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Southwest lower Michigan

Nice Hotel close to Van Andel Areana

Posted 21-Sep-2017
Pros: Needed to have key card to access guest floors. Loved this added security.
Cons: Pop machine on our floor would not accept cash. Had to go to another floor to get something to drink.
Location: Art Prize, Van Andel Areana events, or to just walk around down town.
Very friendly staff. Downtown, close enough to walk to Van Andel Areana by street or Sky Walk. Room was a king with a view - looking out at Grand River.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice!

Posted 11-Sep-2017
Friendly staff, beautiful property in a convenient Location.
5 out of 5
Recommended
for Everyone
by A verified traveller from Grand Rapids, MI

Great Hotel!

Posted 05-Sep-2017
We had a great stay. Rooms, building, staff, amenities, and restaurants are all excellent. Highly recommended.
5 out of 5
Recommended
for Everyone
by A verified traveller from Cincinnati

Treat yourself!

Posted 30-Aug-2017
The Amway always provides a consistent positive experience. From room cleanliness and decor, to great in house restaurants. Service can't be beat!
4 out of 5
Recommended
for Everyone
by A verified traveller

Old historic hotel

Posted 25-Aug-2017
This hotel is old, historic and beautiful. If you are looking for something recently remodeled, this isn't for you. Some things could use freshening up but overall a nice place in a great location.
3 out of 5
by A verified traveller

Posted 23-Aug-2017
Not as nice as the price would suggest. Better value elsewhere
5 out of 5
Recommended
for Everyone
by A verified traveller from Kalamazoo, MI

Posted 23-Aug-2017
Great overall experience! Clean hotel, great services, and best location in downtown grand rapids.
5 out of 5
Recommended
for Everyone
by A verified traveller from Lansing, MI

Beautiful hotel downtown. Safe, Clean, Convenient

Posted 22-Aug-2017
Pros: Beautiful, Comfortable, Safe
Cons: Bigger, fluffier pillows!
I was in Grand Rapids for the 2017 Jazz Festival. The front desk attendant was professional and friendly. We were able to check in 2 hours early! Friez was a very friendly attendant who took our luggage and got ice for us. The hotel was conveniently located across the street from the park.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ubly, MI

Posted 18-Aug-2017
Our 10 year had never had the experience of riding in an elevator, she loved it!
5 out of 5
Recommended
for Everyone
by A verified traveller

Awesome hotel! Connected to Van Andel!

Posted 28-Jun-2017
Perfect hotel connected to Van Andel so no worrying about parking or lines or weather! Loved our stay and will stay again!