Ratings based on 1,253 Verified Reviews

4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from grand rapids mi

Posted 10-Jan-2018
Very nice room with a great view of the river. Enjoyed nice dinner at Ruth’s Chris. Service from the entire staff has been great. Highly recommend
2 out of 5
by A verified traveller from Byron Center, MI

GR Stacation

Posted 07-Jan-2018
Pros: Lack of simple amenities for the price.
Cons: Reduce price if they aren't going to offer bottled water in the room.
Location: Location was great.
For my wives birthday we decided to stay at the Amway in downtown GR. I was very disappointed with the lack of amenities, dull room, and large price. I stay in hotels around the world. Many five star that cost a lot less in major cities. They didn't even offer complimentary water in the room. The refrigerator wasn't stocked. I wish we would have stayed at a different hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from midland, mi

Amazing service!

Posted 08-Dec-2017
We pulled up to valet parking and friendly faces. The bellhop brought our bags up and helped us find a place to eat. Amazing service!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 26-Nov-2017
Amway Grand Plaza had the best location for our visit to see Les Miserables at Devos Performance Hall. Our room and staff were great.
2 out of 5
by A verified traveller

Bad Service

Posted 24-Nov-2017
Pros: Historic aspect was nice.
Cons: Cleanliness of room. Notice if anything is running behind. For example......your room to be checked in.
Location: Grand Rapids is a great area.
Waited two hours in the lobby for our room to be ready AFTER our check in time.
4 out of 5
Recommended
for Everyone
by A verified traveller

Stressful and slow check in

Posted 19-Nov-2017
This is not our first stay at this hotel. In the past we have had no issues and have enjoyed our stays. This time however, we arrived at the hotel at 4:30 since our reservation clearly states that check in was supposed to be at 4 . Unfortunately, we were told our room was not ready and that it would be a 15 minute wait or so. Normally this would not be an issue for us except we drove for a few hours to be here, had dinner reservations in 1 hour, and still had to get ready. After waiting 30 minutes we went back to the front desk and was told that our room was still not available. We were very upset knowing our reservation was in 30 minutes and we were not ready yet. I then asked if there was a different type of room that was available as we reserved a king room. Then the front desk says that there is a room with 2 queen beds available. We had no choice but to take that room as we needed to be at our dinner party and we could not be late. The late check in made our evening very stressful and rushed. We were very disappointed that our room was not ready and that we were not offered a different room to begin with. Our sole purpose for the stay of our visit was affected by the delay in check in.
5 out of 5
Recommended
for Everyone
by A verified traveller

Loved the atmosphere! Great location!

Posted 03-Nov-2017
Pros: The pool and fitness area are great.
Location: Great restaurants.
I was very impressed with this hotel. The location is great and so are the facilities. The staff were all very helpful and friendly. Would definitely recommend.
4 out of 5
Recommended
for Everyone
by A verified traveller from Tampa, fl

Close to downtown

Posted 30-Oct-2017
Pros: I like the restaurants and the new bar.
Cons: Some of the older rooms need to be updated.
We have stayed at this hotel before and were very pleased with the rooms. However this time the room we received was old and worn out. The bathroom was hard to get in and out of. It was very noisy and hard to sleep.
4 out of 5
by A verified traveller from Michigan

Not free breakfast not cleaning lady ...

Posted 27-Oct-2017
Pros: nice beds nice staff
Cons: free breakfast and free internet at the devos it would make lost of difference
Location: I love grand rapids but i need to go out there more
I was a member of the Comic Con people so i was tire and hungry...For the price it would be nice to have free breakfast and a clean room
5 out of 5
Recommended
for Everyone
by A verified traveller from Edinburgh, Scotland

Great hotel for a conference

Posted 20-Oct-2017
This hotel is central, comfortable and has everything you could need. The staff are excellent and attentive to detail.