Ratings based on 1,043 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 24-Jul-2016
The hotel was in a great location. Walking distance to many restaurants/bars.
5out of 5
by A verified traveller

Great hotel, great location.

Posted 15-Jul-2016
Hotel, staff, location all excellent. Close by many attractions - walkable to many. Room had great view of the river and skyline. Excellent restaurants and bars. Shopping within complex was very good.
5out of 5
by A verified traveller

need to stay here

Posted 07-Jun-2016
Great location.... Lots to do in hotel... Best restaurants ... Staff very friendly ... Only issue was the mold in the bathroom shower .. Hate that
5out of 5
by A verified traveller

Amazing hotel

Posted 27-May-2016
Pros: This hotel was overall great. There wasn't anything we didn't like.
Location: easy to find, lots of hustle and bustle in and around the hotel.
Stayed for 1 night for a girls weekend before seeing Phantom of the Opera at Devos Place. This hotel is amazing!!! It is huge, beautiful, has friendly staff and guests. We never ran out of things to do while we were there. Highly recommend eating at least 1 meal at The Kitchen (in the hotel). Food and prices were wonderful. Would love to come back again even if we didn't have an opera to go to.
3out of 5
by Joell

Honestly, for the price, I expected a lot more. Th

Posted 27-Apr-2016 on Hotels
Honestly, for the price, I expected a lot more. The hotel itself was very clean and the staff was very friendly and professional. However, it was just a basic room and everything else, like the gym, costed extra money. I've steyed in some very posh hotels in my life and maybe my expectations were too high. I just thought that was odd that they charged extra for almost everything that most hotels would include.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 26-Apr-2016 on Hotels
5out of 5
by A verified traveller

Had a great stay.

Posted 24-Apr-2016
I was there for a conference and wanted to add a night and stay in the same room!! They worked it out! I would recommend that they leave receipts under or on the door. Getting a receipt at the desk with all the other folks checking out from a conference was a long line/wait!
5out of 5
by A verified traveller

Fantastic Surprise!!

Posted 20-Apr-2016 on Orbitz
Location: Grand Rapids is a beautiful old downtown, very walkable. We went to DeVos and saw an amazing performance of River Dance.
From the moment we drove up and the valet took the car until we checked back out the next day everything was perfect. The check in was smooth, and we were able to check in a little early, before we headed up to Cygnus for brunch. The room was very clean and comfortable. We had a beautiful water front view. The staff was so eager to accommodate no matter what the need or question was. I would definitely stay again.
4out of 5
by A verified traveller

Disappointed!

Posted 19-Apr-2016 on Hotels
We stayed at this hotel due to the convenient location, which is connected to the performance hall. As a four star hotel, we were very disappointed with our stay. We enjoy staying at 4 and 5 star hotels and have experience with others in G.R. and Detroit. This particular room was "very small." The bathroom was also very small. At check-in, which was at 4:00 pm. the rooms were not ready and we had to wait until 5:15 before given a room for the night. The coffee maker was hidden in the closet, most likely because there is barely any room to sit it anywhere. The valet service was fine, but not 4 star quality. They were rushed due to the overwhelming amount of guests arriving at the same time. They opened your door, took your information, then ran off to the next car. As for cleanliness: A+ Quality of Service: B Amenities: B For the price of this hotel, they are lacking in their customer service, as well as the simple things, such as Internet connection is spotty/slow...Hair dryer is the basic kind that you find at 2 and 3 star hotels...bed was comfy but sheets were not 4 star quality. Bottom line: Hotel does not live up to the price you pay! Also, no discount was offered when the rooms were not ready for the customers.
5out of 5
by Melissa from Brighton, MI

Posted 18-Apr-2016 on Hotels
It gave my husband and I a night to relax.