Ratings based on 1,140 Verified Reviews

4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
1out of 5
by A verified traveller

Loud...

Posted 16-Jan-2017
Over priced. It was extremely loud,there was a party in the next room, until three am..
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, lots to see and do

Posted 08-Jan-2017
We visited The Amway for my husband's birthday. It was clean and comfortable. I was a little disappointed in their pool, they used to have a much nicer pool area.
5out of 5
Recommended
for Everyone
by A verified traveller from Middleville mi

Beautiful hotel in downtown grand rapids.

Posted 19-Dec-2016
We were at the hotel for an event and we're happy to have such a wonderful room. Very convenient
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel beautiful facility

Posted 06-Dec-2016
My hot water didn't work & they sent someone within 10 minutes to fix it. He went and got a part and had it repaired within the hour.
5out of 5
Recommended
for Everyone
by A verified traveller from Bay City

Close to Van Andel

Posted 30-Nov-2016
Pros: It was beautiful.
Cons: Later food options besides room service.
We stayed to see Stevie Nicks/The Pretenders. It was rainy and cold outside but the Skywalk made our travel over to the venue very comfortable. The room was exquisite and the employees made us feel like superstars. We weren't there very long so we didn't get to experience the restaurants as they closed before we got back but they looked wonderful. Would love to come back to truly experience the property.
5out of 5
Recommended
for Everyone
by A verified traveller from US

Posted 28-Nov-2016
Pros: The location to downtown events is excellent. Especially in nasty weather, you do not need to go outside due to the enclosed sky-way ramps.
Wonderful hotel and perfect location to downtown events!
5out of 5
by A verified traveller

This traveller left a rating score only Posted 23-Nov-2016 on Hotels
3out of 5
by A verified traveller

BRRRRR...

Posted 21-Nov-2016 on Hotels
Amway Grand is a lovely old hotel (even the new tower is old) and because it is old it is quite drafty. We stayed in a 12th floor (new) tower room with a nice view of the grand river. Problem was that it was cold (32F), and windy (up to 20 mph) and the windows leaked air like a sieve. Both handles were broken on the one window that opened (but wouldn't close tight). The wind whistled all night and the heat couldn't keep up with the cold coming in. We have stayed here (old section) before last year for the Beer, Wine & Food Festival without issue, but our friends stayed in the tower last year and had the same issue (we should have listened). Seems that Hilton (Amway) would get this fixed...not a new problem. :-(
4out of 5
by A verified traveller

This traveller left a rating score only Posted 21-Nov-2016 on Hotels
3out of 5
by A verified traveller

This traveller left a rating score only Posted 21-Nov-2016 on Hotels