Ratings based on 1,171 Verified Reviews

4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Awesome hotel! Connected to Van Andel!

Posted 28-Jun-2017
Perfect hotel connected to Van Andel so no worrying about parking or lines or weather! Loved our stay and will stay again!
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney, Australia

Very nice hotel with friendly staff

Posted 30-May-2017
Pros: Friendly staff, very good restaurants for dinner
Cons: Breakfast facility, very limited food offer
Highly recommended for family or business stay. We spend there 4 days and it was very good experience. Friendly staff, good food choice for lunch and dinners. A little disappointing choice for breakfast.
4 out of 5
by A verified traveller

Nice, but expensive

Posted 14-May-2017
The hotel itself is set up to be incredibly fancy, which makes finding anything confusing. Overall it is a nice place, but not entirely worth the expense.
5 out of 5
Recommended
for Everyone
by A verified traveller

Classy

Posted 28-Apr-2017
Always a nice stay! Consistently a nice place for a getaway.
3 out of 5
by Stacy

This traveller left a rating score only Posted 13-Apr-2017 on Hotels
5 out of 5
by Matthew

This traveller left a rating score only Posted 09-Apr-2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from Grosse Pointe, Mi.

Very good location in Grand Rapids.

Posted 06-Apr-2017
We had a wonderful stay. Very good restaurants located within. Very convenient especially with the bad weather we had, you really never need to leave! Everything you need is located within including restaurants, coffee shop, shopping, pool and workout area. Very beautiful place with efficient staff. We would love to come back!
3 out of 5
by Michelle

Posted 25-Mar-2017 on Hotels
For the money you pay you shouldnt have problems with elevators. We were stuck in the elevator 3 times. Phone didnt work in room and the t.v. didnt work most of the time. Beautiful hotel though.
4 out of 5
by Patrick

Posted 13-Mar-2017 on Hotels
Not happy!,
5 out of 5
by Judith

Amway Grand a Great Place to Stay

Posted 27-Feb-2017 on Hotels
We love staying at the Amway Grand Plaza. The lobby reminds us of the grandeur of earlier times. We chose to stay in the older section of the hotel. Our room was nicely furnished in a traditional style, but was relatively small by American standards. It was clean and comfortable.