Stressful and slow check in
This is not our first stay at this hotel. In the past we have had no issues and have enjoyed our stays.
This time however, we arrived at the hotel at 4:30 since our reservation clearly states that check in was supposed to be at 4 . Unfortunately, we were told our room was not ready and that it would be a 15 minute wait or so. Normally this would not be an issue for us except we drove for a few hours to be here, had dinner reservations in 1 hour, and still had to get ready.
After waiting 30 minutes we went back to the front desk and was told that our room was still not available. We were very upset knowing our reservation was in 30 minutes and we were not ready yet. I then asked if there was a different type of room that was available as we reserved a king room. Then the front desk says that there is a room with 2 queen beds available. We had no choice but to take that room as we needed to be at our dinner party and we could not be late.
The late check in made our evening very stressful and rushed. We were very disappointed that our room was not ready and that we were not offered a different room to begin with. Our sole purpose for the stay of our visit was affected by the delay in check in.