Ratings based on 1,284 Verified Reviews

4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Holt, MI

Superb Hotel and Staff

Posted 17-Apr-2018
This was a beautiful hotel; we stayed in the towers...we were upgraded to a luxury suite by the person who checked us in when we told her we were there for our 40th anniversary. VERY KIND. It was a beautiful room; modern, clean and stylish with breath taking view of Grand River. The only small problem was the jetted tub in the bathroom- when you first turn it on little black specks come out the jets, so I drained it and didn't use jetted tub but the shower was fantastic (up to 3 sources of shower heads at same time if wanted) but overall the room was excellent. The staff was very professional, helpful, & friendly. This goes for hotel staff and the restaurants' staff throughout the whole facility. They were outstanding and attentive to anything that we needed and more, it made our stay a fantastic, wonderful, memorable experience.
3 out of 5
by A verified traveller

Close to downtown

Posted 16-Apr-2018
The hotel staff is outstanding and the hotel itself is beautiful. However the rooms on the paintland side have seen better days and do not seem commensurate with the prices charged. Probably won't go back.
5 out of 5
Recommended
for Everyone
by A verified traveller from Michigan

Nice hotel close to Vanandel Arena

Posted 09-Apr-2018
Pros: Easily get to the arena through the heated sky walk.
Cons: The bathroom sink does not have extra counter space so there wasn't any room for my makeup bag, overnight essentials, etc.
Location: Lots of breweries in the area as well as Vanandel Arena.
Beautiful lobby. Was able to check in early. Room was clean and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to the show

Posted 05-Apr-2018
This is a very nice place I’ll be staying at again when needed wish I could of stayed longer everyone was so nice
5 out of 5
Recommended
for Everyone
by A verified traveller

Highly recommend!

Posted 03-Apr-2018
Great hotel, friendly staff and a perfect location!
3 out of 5
Recommended
for Everyone
by A verified traveller

SMALL

Posted 20-Mar-2018
Pretty hefty price tag for a room with a bathroom you could hardly turn around in, the closet looked almost as big as the bathroom. The TV signal was continually interrupted on CBS (channel for March Madness).
5 out of 5
Recommended
for Everyone
by A verified traveller

Great stay with great service

Posted 12-Mar-2018
Stayed at this hotel on 3/10-3/11 and the staff, hotel in general was great. Rooms clean, staff friendly and the location is perfect.
5 out of 5
Recommended
for Everyone
by A verified traveller

Historic hotel.

Posted 10-Mar-2018
Pros: Elegant. Lots of amenities. Don't have to leave the hotel.
Cons: Softer mattress, though that's just a personal thing.
Location: Great place to walk around. Much to do and plenty of great restaurants nearby.
Transports you back to 1920's elegance. Great Gatsby-like.
4 out of 5
Recommended
for Couples
by A verified traveller

Did not spend much time in room.

Posted 26-Feb-2018
Pros: Convenience to Van Andel for concert attendance.
Cons: Cost compared to time spent in room/hotel seemed excessive even though it is a beautiful venue.
Location: Very nice area and convenient to many exciting venues. However, very limited time was planned to enjoy what the area offered.
Friendly staff. Went out of their way to clear up issue with registration that was made through Expedia.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Feb-2018
Great location, beautiful hotel, nice staff. Would come back again. FYI make sure to make reservations for dinner in advance if you dine at one of the hotel restaurants