Ratings based on 1,123 Verified Reviews

4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
1out of 5
by A verified traveller

Loud...

Posted 16-Jan-2017
Over priced. It was extremely loud,there was a party in the next room, until three am..
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, lots to see and do

Posted 08-Jan-2017
We visited The Amway for my husband's birthday. It was clean and comfortable. I was a little disappointed in their pool, they used to have a much nicer pool area.
5out of 5
Recommended
for Everyone
by A verified traveller from Middleville mi

Beautiful hotel in downtown grand rapids.

Posted 19-Dec-2016
We were at the hotel for an event and we're happy to have such a wonderful room. Very convenient
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel beautiful facility

Posted 06-Dec-2016
My hot water didn't work & they sent someone within 10 minutes to fix it. He went and got a part and had it repaired within the hour.
5out of 5
Recommended
for Everyone
by A verified traveller from Bay City

Close to Van Andel

Posted 30-Nov-2016
Pros: It was beautiful.
Cons: Later food options besides room service.
We stayed to see Stevie Nicks/The Pretenders. It was rainy and cold outside but the Skywalk made our travel over to the venue very comfortable. The room was exquisite and the employees made us feel like superstars. We weren't there very long so we didn't get to experience the restaurants as they closed before we got back but they looked wonderful. Would love to come back to truly experience the property.
5out of 5
Recommended
for Everyone
by A verified traveller from US

Posted 28-Nov-2016
Pros: The location to downtown events is excellent. Especially in nasty weather, you do not need to go outside due to the enclosed sky-way ramps.
Wonderful hotel and perfect location to downtown events!
5out of 5
Recommended
for Everyone
by A verified traveller

The hotel and hotel staff were excellent.

Posted 03-Nov-2016
I enjoy the hotel because of the amenities and the proximity to other venues.
4out of 5
Recommended
for Everyone
by A verified traveller from Detroit

paper thin walls

Posted 19-Oct-2016
We could hear complete conversations in the next room and listened to their TV till 1 AM. Also the sliding pocket door into the bathroom is heavy to open for small kids and there is no lock on it. Also no bathroom fan is disappointing for morning showers for a family
5out of 5
Recommended
for Everyone
by A verified traveller from US

Quality,Clean,Classy

Posted 19-Oct-2016
Pros: The staff was super nice and helpful. Lobby and common areas are very ornate and very well kept. Just beautiful!
Location: Great location downtown we walked to Van Andel arena for a concert through the enclosed walkway which is a nice option to have.
Nice large clean bathroom, nice comfy beds.Room nice and clean.
5out of 5
by A verified traveller

Beautiful modern and historic in one place.

Posted 18-Oct-2016 on Hotels
My room was 2192 and I thought I was on floor 2. :):) too funny at the time but glad it was floor 21. great view. One card key didn't work. Got it reprogrammed but the second didn't work either. I think the card key was just old. No big deal, didn't inconvenience me.