Ratings based on 1,219 Verified Reviews

4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Loved the atmosphere! Great location!

Posted 03-Nov-2017
Pros: The pool and fitness area are great.
Location: Great restaurants.
I was very impressed with this hotel. The location is great and so are the facilities. The staff were all very helpful and friendly. Would definitely recommend.
4 out of 5
Recommended
for Everyone
by A verified traveller from Tampa, fl

Close to downtown

Posted 30-Oct-2017
Pros: I like the restaurants and the new bar.
Cons: Some of the older rooms need to be updated.
We have stayed at this hotel before and were very pleased with the rooms. However this time the room we received was old and worn out. The bathroom was hard to get in and out of. It was very noisy and hard to sleep.
4 out of 5
by A verified traveller from Michigan

Not free breakfast not cleaning lady ...

Posted 27-Oct-2017
Pros: nice beds nice staff
Cons: free breakfast and free internet at the devos it would make lost of difference
Location: I love grand rapids but i need to go out there more
I was a member of the Comic Con people so i was tire and hungry...For the price it would be nice to have free breakfast and a clean room
5 out of 5
Recommended
for Everyone
by A verified traveller from Edinburgh, Scotland

Great hotel for a conference

Posted 20-Oct-2017
This hotel is central, comfortable and has everything you could need. The staff are excellent and attentive to detail.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful downtown location

Posted 16-Oct-2017
Cons: More efficient check-in experience.
Friendly - though somewhat long due to many checking in and too few behind the desk - check in. Room on high floor had a great view of the river.
5 out of 5
Recommended
for Everyone
by A verified traveller from Saginaw, MI

Moms and Daughters

Posted 05-Oct-2017
Pros: Location and great rooms
Cons: Outside windows need cleaning really bad.
Location: Art Prize and dueling piano bar
My sister-in-law, our daughters and I did an overnight trip to Grand Rapids for the Art Prize and shopping. We arrived late morning and decided to valet our car and just tried and see if a room would be ready, our surprise it was and we could take our luggage up and not worry. The check in lady was awesome, our room was great - great view and couldn't beat the location. Thank you for making our Moms and Daughters trip memorable.
5 out of 5
Recommended
for Everyone
by A verified traveller from CA

Super Experience

Posted 27-Sep-2017
Pros: Recently upgraded the lobby bar/restaurant. The wonderful restaurants: The Kitchen by Wolfgang Puck, The view in Cygnus 27, Lumber Baron Bar.
Cons: Valet was extremely busy. Artprize was going on so this was expected. However more valet runners would have helped the situation.
Location: Many museums, shopping, restaurants, and walking along the riverwalk.
Staff was professional and friendly. Willing to upgrade and accommodate your request. They recognized you, and were willing to help out when you asked a question/direction.
5 out of 5
Recommended
for Everyone
by A verified traveller from Massachusetts

Wonderful Hotel!

Posted 26-Sep-2017
We were in town for a wedding. We had a wonderful time, everyone that worked at the hotel was friendly and helpful. We enjoyed the restaurants and the hotel was near all kinds of interesting places to visit. There was an Art Festival going on and some of the work was in the hotel. It was so fun to people watch. Everyone in Michigan is so friendly!
3 out of 5
by A verified traveller

Not worth the price

Posted 25-Sep-2017
Room service didnt btring utensils and was understaffed Vallet was understaffed. Overall needs better management, at that price I would expect customer service to be excellent. I understand they were busy but it's not like they didn't know how many guests were going to be booked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Southwest lower Michigan

Nice Hotel close to Van Andel Areana

Posted 21-Sep-2017
Pros: Needed to have key card to access guest floors. Loved this added security.
Cons: Pop machine on our floor would not accept cash. Had to go to another floor to get something to drink.
Location: Art Prize, Van Andel Areana events, or to just walk around down town.
Very friendly staff. Downtown, close enough to walk to Van Andel Areana by street or Sky Walk. Room was a king with a view - looking out at Grand River.