Ratings based on 762 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Aug-2015
We had a very enjoyable stay. It was great to be in walking distance of so many activities.
4 out of 5
Recommended
for Everyone
by A verified traveller from Fort Gratiot, MI

Gorgeous View!

Posted 22-Aug-2015
We spent one night in this lovely hotel, close to so much in the downtown GR area! Beautiful tower room on a corner with an amazing view! Comfortable, clean, the staff was wonderful and helpful. The only two negatives were the fitness center pool was not working but we were able to go to a neighboring hotel and swim in their pool after just a short walk through the Skyway. Sunday morning one of the elevators was not working and we had to either wait 20 minutes for an elevator or walk down the 15 floors. We chose to walk down the floors. Otherwise it was a wonderful stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Aug-2015
Cons: They should have HGTV available on the television. This is the second year in a row that we have been there and have missed our favorite channel.
A wonderful hotel in the heart of Grand Rapids. This is the only place I would ever stay in Grand Rapids.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Convenient downtown location

Posted 09-Aug-2015
close to the river walk, beautiful and modern décor, very comfortable bed
5 out of 5
Recommended
for Everyone
by A verified traveller from chicago, IL

Great location

Posted 09-Aug-2015
great place to stay! Take advantage of room service the pizza is amazing if you enjoy great crust, fresh veggies and abundance of cheese! The staff have great customer service and provided for all needs requested. Starbucks and wifi are in the building and conveniently located. Free parking was also included in the stay!
3 out of 5
by A verified traveller

Historic hotel in the heart of City

Posted 05-Aug-2015
Pros: Historic aesthetic and location
Cons: Air Conditioning
Location: Great location
This is an expensive place to stay. If you stay here and suffer any inconvenience, no matter what time of day, go to the front desk and start complaining and demand a new room or major price adjustment. Happy with everything, even the tiny bathroom, however the AC in the room didn't work well. I set the AC late afternoon then went out for the evening - when I returned around midnight, the room was barely on the cool side. Decided it was too late to call for help so slept without covers. I told the front desk in the morning, thinking perhaps they might give me a courtesy discount for the inconvenience. No such luck! I will not stay there again. AC at Holiday Inn works well for half the price.
4 out of 5
Recommended
for Everyone
by A verified traveller

Grand Rapids Best

Posted 04-Aug-2015
Great hotel!! Overall experience was great. Housekeeping was a little pesky on morning of check out.
3 out of 5
by A verified traveller from michigan

nice,but not so nice....

Posted 03-Aug-2015
Pros: early check in no charge
Location: near downtown
regular check in was 4:00 p.m., we were allowed to check in early at 2:00 with no extra fee - that was nice. our first room the bathroom door would not close! back down to the desk was told they would send up maintenance. asked for a different room - they gave it to us it was fine - just over looked the roof :( the bed was very comfy, dated decor. they must have given us a room over the kitchen all i could smell was sauerkraut cooking all day & night....yuk! on the way out of the hotel we waited for 5 different elevators that were full - took the stairs from the fifth floor - check out line was a long wait, finally got to the desk for check out and its a good thing we looked at the bill ...they charged us for parking & we did'nt use the parking garage, had to wait longer for them to remove the charges...next time i am in Grand Rapids - ill stay at a different establishment! for the price we paid i was disappointed!!!
5 out of 5
Recommended
for Everyone
by A verified traveller from Valparaiso, Indiana

Beautiful hotel right downtown

Posted 03-Aug-2015
Very impressed with how pretty this hotel is located right downtown. Stayed in the Tower section. Very nice and modern. Great pool, workout and tennis facility. Walked to local restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveller from Michigan

Beautiful and elegant.

Posted 02-Aug-2015
We had a fabulous stay and were so impressed with our room. When we came back from dinner our sheets had been turned down and our daughter loved the chocolates. The room was so clean and comfortable. We can't wait to come back!