Reception

Reviews of AmericInn by Wyndham Greenville

2 out of 5
AmericInn by Wyndham Greenville
2525 W. Washington, Greenville, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 252 out of 418 reviews" "
Rating 8 - Good. 113 out of 418 reviews" "
Rating 6 - Okay. 31 out of 418 reviews" "
Rating 4 - Poor. 10 out of 418 reviews" "
Rating 2 - Terrible. 12 out of 418 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, accommodating friendly staff and comfortable rooms. We would stay here again
Stayed 2 nights in Apr 2024
Response from Brian - Guest Relations on 22 Apr 2024
We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future! Your Wyndham is waiting!

10/10 Excellent

Deseray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brian - Guest Relations on 11 Apr 2024
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We met up with several friends for a wedding. Their lobby was perfect to visit for a few hours.
Stayed 1 night in Apr 2024
Response from Brian - Guest Relations on 11 Apr 2024
We're thrilled to hear that our lobby made a great impression on you with your friends. Your kind words will be shared with the team as a testament to their hard work.

8/10 Good

Marie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The common area could have used a vacuuming. There were many families with kids. The staff was very nice and the pool had adult hours from 10pm- midnight. All families respected this rule.
Stayed 1 night in Mar 2024
Response from Brian - Guest Relations on 30 Mar 2024
Your kind review is appreciated and serves as encouragement to our team who work hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience.I apologize for the carpeting in the common are.

8/10 Good

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a good breakfast selection 😕
Stayed 1 night in Mar 2024
Response from Brian - Guest Relations on 19 Mar 2024
We appreciate you sharing the concerns you encountered during your recent stay at our property. Reviews like yours give us an opportunity to address areas of improvement.

10/10 Excellent

Tiara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, spacious, pool area was great!
Stayed 1 night in Mar 2024
Response from Brian - Guest Relations on 18 Mar 2024
Hearing that our room facilities met your needs is great news. We're committed to maintaining a high standard of accommodation, and your feedback helps us focus on what's important to our guests.

10/10 Excellent

Melissa

Travelled with family
Liked: Staff & service, property conditions & facilities
There were old wash clothes hanging on our shower curtain
Stayed 2 nights in Mar 2024
Response from Brian - Guest Relations on 17 Mar 2024
Sorry to hear about the issue in the shower. I have addressed this issue with housekeeping.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
This was the perfect getaway for our family. The pool was a good size and not busy at all. We were close to restaurants and the venue for our show. Complimentary breakfast was clutch for our early risers.
Stayed 1 night in Mar 2024
Response from Brian - Guest Relations on 9 Mar 2024
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!

10/10 Excellent

Brooke

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the hot tub and pool that was actually warm and not freezing. Clean. Nice staff. Only downside was kids running and screaming up and down the halls at 10pm but thats a parenting issue not the hotel.
Stayed 1 night in Feb 2024
Response from Brian - Guest Relations on 18 Feb 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

6/10 Okay

Carmen, Jackson

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Brian - Guest Relations on 13 Feb 2024
Thanks for sharing your rating with us and the community. Looking forward to serving you again soon. Your Wyndham is waiting.

10/10 Excellent

Blake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze, handled very professionally and quickly. Room was clean and quiet. Pool was nicely maintained and very inviting.
Response from Brian - Guest Relations on 23 Jan 2024
Once again, thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Dec 2023
Response from Brian - Guest Relations on 16 Jan 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

10/10 Excellent

Elizabeth

Stayed 6 nights in Dec 2023
Response from Brian - Guest Relations on 25 Jan 2024
Thanks for sharing your rating with us and the community.

10/10 Excellent

Elizabeth

Stayed 1 night in Jan 2024
Response from Brian - Guest Relations on 23 Jan 2024
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.We’re humbled by your support and look forward to being your preferred choice in the future.

8/10 Good

Allison

Stayed 1 night in Dec 2023
Response from Brian - Guest Relations on 8 Jan 2024
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Brian - Guest Relations on 31 Dec 2023
Once again, thank you for choosing us and for the incredible 10-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff was willing and able to help with any requests we had. Pool and hot tub area was very nice and appreciated the adults only time after 10pm. Breakfast was also great.
Stayed 3 nights in Dec 2023
Response from Brian - Guest Relations on 28 Dec 2023
Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.If there’s anything specific you’d like to see more of, please don’t hesitate to let us know.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tube were very clean
Stayed 1 night in Dec 2023
Response from Brian - Guest Relations on 27 Dec 2023
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.We’re humbled by your support and look forward to being your preferred choice in the future.

2/10 Terrible

Doug

Stayed 1 night in Dec 2023
Response from Brian - Guest Relations on 9 Dec 2023
Please accept my apology on behalf of AmericInn of Greenville. I am sorry to learn that your experience was less than satisfactory. We value our guests, and exceptional service is always our priority.

10/10 Excellent

bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Clean and comfortable; convenient and close parking. Enjoyed the clean, comfortable pool/hot tub,
Stayed 1 night in Dec 2023
Response from Brian - Guest Relations on 5 Dec 2023
Thanks for sharing your rating with us and the community. Looking forward to seeing you again soon. Your Wyndham is waiting.

10/10 Excellent

Joe

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place!
Stayed 4 nights in Nov 2023
Response from Brian - Guest Relations on 28 Nov 2023
Thanks for sharing your rating with us and the community. We appreciate the time you took to share your experience. Looking forward to serving you again soon. Your Wyndham is waiting.

10/10 Excellent

Sandra

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful! My grandkids loved the pool!
Stayed 2 nights in Nov 2023
Response from Brian - Guest Relations on 28 Nov 2023
On behalf of all of us at AmericInn, I would like to thank you for sharing this great review about our hotel. We are thrilled that you enjoyed your experience. We look forward to serving you again soon.

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Brian - Guest Relations on 21 Nov 2023
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

10/10 Excellent

Susan

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Brian - Guest Relations on 14 Nov 2023
Thanks for sharing your rating with us and the community.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Everything was great.
Stayed 2 nights in Nov 2023
Response from Brian - Guest Relations on 6 Nov 2023
We appreciate the great review, thank you for your feedback. So happy that you enjoyed your accommodations. Looking forward to serving you again soon. Your Wyndham is waiting.

10/10 Excellent

Melanie

Travelled with partner
Walked into the hotel and it smelled like chlorine
Stayed 1 night in Nov 2023
Response from Brian - Guest Relations on 5 Nov 2023
Thank you for sharing your experience with us. We appreciate the feedback. Looking forward to serving you again soon. Your Wyndham is waiting.

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Brian - Guest Relations on 3 Nov 2023
Thanks for the great review. We truly appreciate your feedback. Always a pleasure to see that a guest enjoyed their stay.Looking forward to serving you again. Your Wyndham is waiting.

6/10 Okay

Doug

Stayed 1 night in Oct 2023
Response from Brian - Guest Relations on 27 Oct 2023
Thanks for taking the time to share your experience. We appreciate the feedback. Looking forward to serving you again.

8/10 Good

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Brian - Guest Relations on 25 Oct 2023
Thank you Shari for your review, we appreciate the time you took to share your experience. Looking forward to serving you again.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inn
I had never heard of this hotel chain. I booked because it was near my great niece's baby shower. I was very pleasantly surprised.
Stayed 1 night in Oct 2023
Response from Brian - Guest Relations on 23 Oct 2023
Thanks for the wonderful review. We truly appreciate your positive feedback. Looking forward to serving you again soon. Your Wyndham is waiting.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
simple
Nice simple hotel. The pool, hot tub and sauna were very clean and large. the bed was hard but the pillows and bedding were nice. stayed in a king size room and there was an extra chair and and a desk setup with chair. did not grab breakfast but it looked and smelled good
Stayed 1 night in Oct 2023
Response from Brian - Guest Relations on 21 Oct 2023
We appreciate the time you took to share your experience. Always a pleasure to receive feedback from our guests. Looking forward to serving you again soon. Your Wyndham is waiting.

10/10 Excellent

vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place all around
Stayed 2 nights in Oct 2023
Response from Brian - Guest Relations on 15 Oct 2023
Thanks for the great review. We appreciate the time you took. Looking forward to serving you again soon.

8/10 Good

chadwick, san dimas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool, jacuzzi and sauna were nice. Daily breakfast was good with a lot of variety.
Stayed 1 night in Oct 2023
Response from Brian - Guest Relations on 20 Oct 2023
Thank you for the great review. We appreciate the time you took to share your experience. Looking forward to serving you again soon. Your Wyndham is waiting.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Brian - Guest Relations on 1 Oct 2023
So happy to get such a great review, we appreciate the time you took to share your experience. Looking forward to serving you again soon. Your Wyndham is waiting.

10/10 Excellent

Denise

Stayed 1 night in Sep 2023
Response from Brian - Guest Relations on 20 Oct 2023
We truly appreciate your 5-star review, it brightens our day and serves as a constant reminder of why we love what we do.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Brian - Guest Relations on 30 Sept 2023
Thanks for the wonderful review, I appreciate the time you took to share your experience. Looking forward to serving you again soon. Your Wyndham is waiting.

4/10 Poor

Elizabeth

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I had reservations for a deluxe room with a King Size bed and a hot tub/jucuzzi in the room. We checked in and got to our room and realize its 2 double/full beds with no hot tub/jucuzzi. We went back to front desk and they said they forgot to inform us the room we book was damaged and they had to downgrade us. We recieved no phone call to inform us of this so i was highly dissapointed as we were going to relax for a bit before going to a wedding reception. We recieved the difference in room costs refunded but that was it. We booked a King size bed bc we both need space to sleep, so we ended up sleeping in different beds because we got downgraded to full size, not even Queen. The bed also wasnt very comfortable and i woke up with a sore back. Breakfast was decent. They had the pancake maker, along with toast, bagels, danishes, bran muffins, yogurt, cereal and fruit. Apple juice, orange juice, coffee and milk.
Stayed 1 night in Sep 2023
Response from Brian - Guest Relations on 24 Sept 2023
So sorry to hear that you weren't informed of the damage to the original room you reserved. I am forwarding your comments to the General Manager Kim Zimmerman, my apologies again for your unrestful night. The beds in the room are Queen size in the double occupancy rooms though. We have no full size beds in our Greenville Americinn. I hope you allow us an opportunity in the future to serve you again.

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed the night of my daughter's wedding. It was close to the venue
Stayed 1 night in Sep 2023
Response from Brian - Guest Relations on 24 Sept 2023
Thank you for your review. Happy to hear that our facility was a convenient location for your daughter's wedding. Looking forward to serving you again soon. Your Wyndham is waiting.

10/10 Excellent

Jerrold

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Outstanding in every way!
Stayed 1 night in Sep 2023
Response from Brian - Guest Relations on 23 Sept 2023
Thank you for such a great review. I am very happy that you enjoyed your stay with us. Looking forward to serving you in the future. Your Wyndham is waiting.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quite hotel, so I could sleep in. Good breakfast.
Stayed 1 night in Sep 2023
Response from Brian - Guest Relations on 15 Sept 2023
Great to hear you enjoyed your stay with us. We appreciate the feedback. Looking forward to serving you again soon. Your Wyndham is waiting.

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Brian - Guest Relations on 15 Sept 2023
Wow! Such a great review, thank you for taking the time to share your experience. Looking forward to serving you again soon. Your Wyndham is waiting.

10/10 Excellent

Brian, Grand Rapids

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing. Great property, very clean.
Stayed 1 night in Sep 2023
Response from Brian - Guest Relations on 8 Sept 2023
Thank you for taking the time to tell us about your experience. Looking forward to serving you again soon. Your Wyndham is waiting.

6/10 Okay

Doug

Stayed 1 night in Aug 2023
Response from Brian - Guest Relations on 31 Aug 2023
Thank you for taking the time to leave a review, we appreciate your input.Looking forward to serving you again soon. Your Wyndham is waiting.

8/10 Good

Strat

Stayed 1 night in Aug 2023
Response from Brian - Guest Relations on 15 Sept 2023
We appreciate the time you took to share your experience. Happy to see you enjoyed your stay with us here at AmericInn Greenville. Looking forward to seeing you again soon. Your Wyndham is waiting.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful when I checked in. I I actually had separate reservations for each day I was there and he was able to combine it into one reservation
Stayed 1 night in Aug 2023
Response from Brian - Guest Relations on 31 Aug 2023
Glad to hear the staff was able to help you with your reservations. Looking forward to serving you again soon. Your Wyndham is waiting.

10/10 Excellent

Nadine

Stayed 1 night in Aug 2023
Response from Brian - Guest Relations on 9 Sept 2023
Thanks for taking the time to share your experience with us here at AmericInn of Greenville. Glad you enjoyed your stay. Looking forward to serving you again soon. Your Wyndham is waiting.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Brian - Guest Relations on 16 Aug 2023
Thanks for the great review, good to see by your rating you enjoyed your stay with us. Looking forward to serving you again soon. Your Wyndham is waiting.

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 2 nights in Aug 2023
Response from Brian - Guest Relations on 7 Aug 2023
So happy to hear you enjoyed your stay with us. Looking forward to serving you again soon. Your Wyndham is waiting

2/10 Terrible

Michael

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not for families.
We reserved a room 5 months early to accommodate 5 (2 adults, 2 kids, and a teen) when we arrived we found out that it was two beds that they called queens, but did not measure to that size. There was no room for our teen, they didn’t have pull outs, and they didn’t have roll outs. They were like oh well, if you don’t want the room, the nearest hotel is 30 minutes down the road.
Stayed 3 nights in Jul 2023
Response from Brian - Guest Relations on 29 Jul 2023
I'm sorry that you were not satisfied with the room that you received. I would like to offer my sincere apologies. In the future I suggest you contact the hotel directly to discuss your needs instead of using a third party booking service. We could of informed you of the accommodations we had available.

6/10 Okay

Donald

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
We checked in Thursday around 2pm and they never cleaned the room or brought clean towels. We had to request clean towels on Sunday morning.
Stayed 4 nights in Jul 2023
Response from Brian - Guest Relations on 24 Jul 2023
I'm sorry you weren't informed of our housekeeping policies at check-in. Housekeeping doesn't enter a room unless you request the room to be serviced. You should have been told this at check-in, my apologies.