Ratings based on 159 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Great hotel; lovely staff.

Posted 16-Oct-2017
Stayed for 3 nights. Lovely clean room, with super bathroom facilities. Multi-lingual staff made it easy to muddle through with our pidgin French. The location was excellent for a range of art museums, including the Matisse Museum. The Grand Place was only about a 15 minute walk away, so while the location seemed far from the city centre on a map, it actually wasn't. The buffet breakfast was fantastic: cold meats and fish, fresh bread, fresh fruit, pastries, yoghurt, cereals, hot food selection, juices, teas, and coffee. The staff were very friendly and helpful, and made the whole experience a memorable one. I would definitely stay there again for a short stay holiday, and would have no hesitation in recommending it to anyone. Oh, and there are about 6 chocolate shops within 75m of the hotel. Bliss!!
3 out of 5
Recommended
for Everyone
by A verified traveller from London

nice hotel in central location

Posted 08-Oct-2017
Pros: nice clean hotel - central location
Cons: Maybe a training issue
Location: Good - main station is near by
one glitch - they give you complimentary water - one 500ml glass bottle between two people and we were staying Sunday to Saturday on the Thursday they decided not to give us a bottle and when I rang down to reception where a jobsworth woman told me that do not have to supply water and if it is required that I should ask at reception for this...needless to say a bottle of water was delivered -.but for a 4 star hotel to have to argue the point...??
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to points of interest

Posted 28-Sep-2017
We loved our stay! The hotel staff saved us a shed load of money by telling us how to get to places using the tube instead of taxis. It was one tube to places without changing over. We were travelling with a 1 year old so we were a little anxious about using the tube but it was the best decision we made. We also walked to alot of the places like grand place and manneken pis and food places. If we were to visit again we will definitely be staying at this hotel. We stayed in the deluxe room which was very spacious and worked really well for our 1 year old- he loved it!!!
Comment from Hotel Management
16-Oct-2017 by Natalino Coscia, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Sep-2017
Great location, nice view, beautiful hotel, delicious breakfast, nice modern and clean rooms
Comment from Hotel Management
16-Oct-2017 by Natalino Coscia, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Sep-2017
Pros: Great location
They were having several festivals while we were there and we were close to many of them.
Comment from Hotel Management
16-Oct-2017 by Natalino Coscia, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveller from sparta, nj

In the center of it all

Posted 04-Sep-2017
Was in Brussles for one day - wanted to see the top sights and this hotel is certainly in the middle of it all. 5 min walk in either direction and you are either by the royal palace or grand markt or department of justice to name just a few. Right next to hotel are number of small cafes that are open late if you want to grab a beer and a snack. Hotel staff was friendly, accomodating. I asked for late check out and was granted a 3pm check out no questions asked. Will stay there again
Comment from Hotel Management
16-Oct-2017 by Natalino Coscia, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Nice hotel located in the heart of the city!!

Posted 04-Sep-2017
This is a decent hotel located right in the city centre with many cafes and restaurants right next to it...the area as well is quite good and safe...its just a 5-7 min walk to the Central Train station and 10 min to grand place...the room we stayed in was a little smaller than we expected but that wasnt an issue at all..the rooms and bathroom were spotless...the only tiny complaint I would have is no wall mounted soap dish in the shower and no toilet brush...would highly recommend this hotel!!
Comment from Hotel Management
16-Oct-2017 by natalino Coscia, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveller from Calgary, Canada

Amazing location, close to everything!

Posted 02-Sep-2017
Beautiful hotel, Staff professional and extremely friendly. Go to Brussels!! Stay in this hotel!
Comment from Hotel Management
16-Oct-2017 by natalino Coscia, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveller

WONDERFUL HOTEL!!!

Posted 23-Aug-2017
The hotel is very clean and the staffs are very nice. The hotel is near all the tourist spots which is A++ for us. Will definitely come back again to this hotel.
Comment from Hotel Management
01-Sep-2017 by Lucile - Guest Relations, Hotel Management
Dear guest, Thank you very much for your feedback and the great compliments on our friendly staff and our great location. We do our best to offer an extraordinary experience to all our guests and reading your excellent comment is the best reward we can have! Looking forward to welcoming you soon again, I wish you a lovely day. Lucile - Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveller from West Yorkshire, England

Great hotel close to all the best places to go.

Posted 24-Jul-2017
Lovely hotel in great location with very friendly staff.
Comment from Hotel Management
27-Jul-2017 by Lucile - Guest Relations, Hotel Management
Dear guest, Thank you very much for your feedback and the great compliments on our friendly staff. Indeed we are also lucky to benefit a great location on the beautiful Sablon Square, close to the main points of interest of the city and public transports. We do our best to offer an extraordinary experience to all our guests and reading your excellent comment is the best reward we can have! Looking forward to welcoming you again in the future, I wish you a lovely day. Lucile - Guest Relations