Ratings based on 703 Verified Reviews

3.9 out of 5
88% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from Barcelona

Great location

Posted 05-Sep-2017
Pros: Location
Cons: Bathrooms and breakfast buffet.
Location: Grand place and all old quarter.
Poor breakfast and bathrooms outdated. Staff very friendly and quick checkin.
Comment from Hotel Management
07-Sep-2017 by Athina, Hotel Management
Dear Guest, Thank you for your positive comment regarding the location and the staff. We are sorry to hear that you thought the breakfast was poor, we usually make sure that the breakfast has a lot of choices for all the guests. On the hope to see you again soon. Athina
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Sep-2017
Our stay was great! The room was clean and the staff was very friendly!
Comment from Hotel Management
07-Sep-2017 by Athina, Hotel Management
Dear Guest, Thank you for your positive comment. We hope to see you very soon for another great experience :) Have a lovely day. Athina
3 out of 5
by A verified traveller

Location location location

Posted 15-Jun-2017 on Hotels
Pros: Great location and great breakfast selection (25€) Cons: Bad wifi reception....we were there for 6 nights, it was very slow and stopped working quite frequently. Mini-bar fridge not working. We wanted to keep some of our own stuff cold and we couldn't. Both (wifi and fridge) were told to reception staff several times....still nothing happened.
Comment from Hotel Management
03-Sep-2017
Dear guest, Thank you for your positive comment regarding the location and the breakfast. Regarding the wifi and fridge, could you be so kind to send me an email with your room number that we can start looking in the room and improve it? a.bastien@nh-hotels.com Thank you very much. Have a lovely Sunday on the hope to see you again very soon. Athina
5 out of 5
Recommended
for Everyone
by A verified traveller

Comfortable hotel close to major landmarks

Posted 09-Jun-2017
Hotel: • staff was very friendly and helpful • small (maybe a Europe thing?) but clean and comfortable. There were 2 of us, 2 beds were literally up against each other in the room but we had enough space for our clothes, luggage, and to move around. • bathroom (this is esp. important to me) was spacious and clean, hot water & good temperature. Location: • for us it was perfect. Walking distance to a lot of restaurants and the main bar area (which is lively and fun until 4am), but tucked away enough that it was quiet • a few minutes walk from the Grand Place, which was a really useful and easy to spot landmark if we got lost • walking distance to the Central Station, where we took the train to other cities in Brussels • 10-15 min walk to the Palace & museums
Comment from Hotel Management
03-Sep-2017 by Athina, Hotel Management
Dear guest, Thank you so much for your positive comment, it gives us a very good impression on what your stay was looking like and we are very happy about it. We really hope to see you again soon to give you a new experience as lovely as that one. Have a lovely Sunday Athina
4 out of 5
by Rachel

Central and surprisingly quiet.

Posted 03-Jun-2017 on Hotels
Very central hotel, close to the town centre and Grand Place. Despite being on the main road the room was pretty quiet and the hotel in general was well maintained. The only issue we had was that the air conditioning didn't seem to be working properly. We moved room because it was very warm in our first room but the aircon was really just a fan rather than climate control as advertised on the website. The staff were very helpful but this is a bit annoying considering g the description on the website.
Comment from Hotel Management
03-Sep-2017
Dear Mrs. Rachel, Thank you for your positive comment regarding the location and the hotel in general. Concerning your remark on the air co, it's fixed :) So we hope to see you again very soon. There is as well a new fitness room. Have a lovely Sunday. Athina
1 out of 5
by A verified traveller

Not one I'd recommend

Posted 02-Jun-2017 on Hotels
For the price this is one of the worst places I've stayed. Firstly I got completely blanked at reception even though there was four of them standing there. It took at least 1/2 a minute before someone engaged with me. Then there was the room which had no working air-con and no extractor fan in the bathroom. So with it being 30C outside the room was so humid it was very uncomfortable. The room wasn't well finished either. Whilst it had been refurbished it was a bit half hearted and some of the fixtures looked a bit ropey, especially in the bathroom. Complained about all this and got little help or sympathy.
Comment from Hotel Management
03-Sep-2017
Dear guest, Thank you for your comment. We are really sorry for the unpleasant stay. We did have some difficulties with the air co and it was all fixed. Then about the rooms some where renovated and we hope to see you again that you can get a new experience much nicer than your last one. Have a lovely Sunday. Athina
1 out of 5
by Iwan

Not satifying to stay in this hotel.

Posted 28-May-2017 on Hotels
No parking available.
Comment from Hotel Management
01-Sep-2017
Dear guest, Thank you for your comment. We are really sorry to hear that you didn't have a pleasant stay in our facilities. On the hope that you will come back to try again and get a better experience. We took good note on the fact that no parking were available for future improvements. Have a lovely week end. Athina
1 out of 5
by Esther

Posted 27-May-2017 on Hotels
Worse place we have ever stay at. We have to park far at a public parking as walking is a struggle for me. AC broken, lots of mosquitoes got in from open window which we have to open because the AC in the whole building was broken. It was a nightmare and we were not able to cancel the second night. I suggest you not to book a room that you can not cancel. If you need to stay for 2 nights, get one night that you can cancel in case something like this happen. There was a LBTG parade, very noisy and the people urintated on the streets and walls. Very nasty. Regret to choose this place. There were only 6 spaces in the underground hotel parking for a hotel as big as this.
4 out of 5
by Derren

Good Value And in The Thick of It.

Posted 25-May-2017 on Hotels
Bearing in mind that this is a capital city, this hotel is good value and in a great location just off the arcades and 4 minutes walk to the Grand Place. It has parking too which is great as is otherwise a nightmare to park in this area. Staff fine & helpful.
5 out of 5
by Sara

Posted 24-May-2017 on Hotels
Perfect location