Ratings based on 2,153 Verified Reviews

3.5 out of 5
63% of guests recommend
3.7 Room cleanliness
3.4 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-May-2017
great hotel clean room nice beds and perfect location. would recommend to anybody visiting Gran canyon
1 out of 5
by A verified traveller from Maryland

Be Warned!

Posted 16-May-2017
Pros: Nothing but the location. Very old and out dated. Maybe the ownership was new and did not have a chance to update the interior furnishings.
Cons: Make sure climate system is operational and doors are secure. The attitude of the front desk personnel, especially the evening person.
Location: Close to main road into town- restaurants and shopping.
First off, I have stayed at other Travelodge Hotels before and they were pleasant experiences. This location however has a lot to be desired. Starting with the front desk reception on the evening of May 8, 2017 I don't know what type of reservation system they were using but I know that whenever you book via 3rd parties the information is in the computer system at the property when you arrive. On this particular night I was told there was nothing in the system showing my reservation. Only when I retrieved my cell phone to check my email was when the reception told me that the info was on the "extranet". That was the first time I had heard of any such thing. Second, when my wife went to ask about a room switch because the security ;lock was broken, she was told that she could go to another hotel if she liked- very rudely and unprofessional. The final straw was when there was no heat on a rainy night with low temps in the 30's F. Upon pointing this out to reception, I was also told that I could go elsewhere. I requested a refund for the next two nights willing to relinquish the cost of the first night just to end this inconvenience and annoyance at 9pm in the evening. I was told that it would have to be through Expedia. I decided to call Expedia and tell them my dilemma because it was apparent that the reception was not very concerned about my issues. Only after I contacted Expedia did the reception handle my situation and cancelled the reservation and authorized a refund
Comment from Hotel Management
21-May-2017 by Manager, Hotel Management
Your review is greatly appreciated, though it is very disappointing to learn of the bad experience you encountered. We feel sorry that anyone was treated with rudeness or that any misunderstandings were not addressed in a professional manner. I assure you that we take such issues very seriously and we are investigating to ensure that this will never happen again.It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your voice is extremely important to us. We will be addressing all of these issue being mentioned and see to it that nothing is missed. We hope to have another chance to impress you in the future and experience the improvements we have made with our service.
2 out of 5
Recommended
for Everyone
by A verified traveller from toronto, ontario

Convenient location but cold

Posted 11-May-2017
The room had no light switches and half the lamps did not work. The room was freezing and the heater did not work. There was old coffee in the coffee pot and the walls are very thin. We could here the other rooms and their showers.
Comment from Hotel Management
21-May-2017 by Manager, Hotel Management
I am so sorry for the oversight on the lighting and the heating system in the room you stayed in. We appreciate your feedback, we use our guests' reviews to help us identify aspects we need to improve to offer our guests better services moving forward. Your review will be reported to our management, thank you for sharing your thoughts.
3 out of 5
Recommended
for Everyone
by A verified traveller from Perth, Australia

Cheap stay for one night in Flagstaff

Posted 05-May-2017
Pros: Price, Parking
Cons: Wifi was a bit dodgy at times
Location: We enjoyed just walking around downtown Flagstaff and checking out the bars. Collins Irish Pub was our place for dinner and we had great service.
We had a stopover in Flagstaff for one night so just needed somewhere cheap to stay. The accommodation here exceeded expectations and was large than anticipated. The continental breakfast wasn't much to go off and the front desk was not all that welcoming and a bit off-putting. I would only recommend staying here if you have a car as it is not very central. Overall a good night's stay for what we needed.
Comment from Hotel Management
18-May-2017 by Manager, Hotel Management
I am sorry to hear that you found our staff on duty unwelcoming, and the breakfast choices not up to par. Your feedback will be reported to our management for reference and corrective measure. It is heartwarming however that you were comfortable in the guest room you occupied finding the size spacious as well. We look forward to serving you again. Kind regards.
1 out of 5
by A verified traveller

Substandard Travelodge

Posted 27-Apr-2017
DIrty, poorly maintained, noisy accommodations. Linens frayed and dirty, MOLD in the bathroom. Orange light in small bathroom.. you are not able to see what you are doing in the bathroom. Pictures in Expedia website DEFINITELY not accurate
Comment from Hotel Management
05-May-2017 by Manager, Hotel Management
Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. I assure you that each issue mentioned is being evaluated and will be addressed . We thank you for taking the time to point out the areas where we can improve upon the guest experience. I hope that you will consider staying with us again and accord ud the chance to provide you with a better experience.
1 out of 5
by A verified traveller from Colorado

Doesn't accomodate seniors.

Posted 26-Apr-2017
I am a senior with knee problems. I asked for a room on the first floor. I was told because I ordered on line, that they had to give me what was assigned to me. No place on line did it give me a floor option. It was very difficult for me to walk 3 flights of stairs. I asked them what if I was an invalid to which she responded that it would not have mattered. It was a hotel policy. Unbelievable!
Comment from Hotel Management
05-May-2017 by Manager, Hotel Management
I am very sorry to hear of the difficulties you experienced during your recent stay with us. This is a misunderstanding which can be addressed through improved policies. I do apologize for the inconvenience that you encountered. Thank you so much for bringing this matter to our attention. We still hope to see you again soon.
3 out of 5
by A verified traveller

Location was convenient.

Posted 24-Apr-2017
The outside is not inviting but the room had been renovated. The location was convenient to the interstate and the historic district. Sheets and towels were not new but we're ok.
Comment from Hotel Management
05-May-2017 by Manager, Hotel Management
Thank you for letting us know that you were pleased with the condition of the room you stayed in although you found the sheets and towels on the downside of your experience with us. We appreciate your feedback, and hope to have the chance of seeing you again. Kind regards.
2 out of 5
by A verified traveller

Disappointing

Posted 24-Apr-2017
Cons: Everything
When we checked in, just given keys and nothing else. When we checked out, no one upfront but the cleaning lady and she said to just leave the keys on counter. Room was shabby and could smell people smoking weed outside.
Comment from Hotel Management
05-May-2017 by Manager, Hotel Management
I am very sorry to hear of the poor services you experienced during your stay. On behalf of the team, I sincerely apologize for the discomfort and inconvenience. Your comment on the condition of the room is noted. I hope you will accord us the opportunity to serve you better next time you are in town. Kind regards.
1 out of 5
by A verified traveller from NJ/ MD

Keep on driving!

Posted 23-Apr-2017
Room had a terrible smell. No extra toiletries! Only a few sheets of toilet paper! Lotion was half way used! 1 tiny soap only- coffee maker- yes, no cups! Breakfast till 9 am- we arrived at 8:50am for breakfast and here is the surprise: the pancake maker was already turned off, the milk was NOT on ice... btw the temperature was already high 80's, DIRTY tiny breakfast area, spills everywhere, old muffins with mold flavor- Bon appetite!
Comment from Hotel Management
05-May-2017 by Manager, Hotel Management
I regret that you were not very comfortable during your recent stay here in our hotel. We assure you that we will certainly do our best to ensure that your next stay with us will be worthwhile experience, your feedback will be escalated for our managementÂ’s reference and evaluation. Thank you for staying with us and we do hope to have the chance to serve you again.
2 out of 5
by A verified traveller

Time to Rebuild

Posted 22-Apr-2017
Pros: King size bed and air conditioning
Cons: Just tear it down and rebuild.
The family had an overnight in Flagstaff after a day at the Grand Canyon. The hotel was a shock. The building was old, the facilities were old, the smell was old.
Comment from Hotel Management
30-Apr-2017 by Manager, Hotel Management
I'm sorry to hear that your most recent stay with us did not meet your expectations during your recent stay with us. We will work hard to further improve the quality of our accommodation and services. Thank you for your business and we hope to see you again soon. Kind regards.