- Liked: Amenities, property conditions & facilities
- Disliked: Cleanliness, staff & service
Good access from nearby Highways system, good parking space. The room was booked was provided with a double bed and a sofa bed, however it was handed over upon arrival with the sofa bed not prepared for sleeping, no duvet and no pillows. We had to go to reception and ask for the bed to be made. The personnel offered to send someone to help us making the bed however our expectation was for the sofa bed opened, fitted with adequate linen and ready to be used as a bed. The sofa bed was situated about 10 centimetres from the air conditioning system, resulting in the occupant feeling the blow of warm/cold air from the A/C unit. The toilet's plumbing clogged during our stay and when we reported this to the hotel's staff they said they "would try to do something about it so we wouldn't have to cope with it for the whole night". After our threat to complain and escalate the issue requesting a refund, a plumber was immediately called and a 60% refund was issued. We appreciate that the hotel took ownership of the problem however this experience was in our opinion below standard.